How to connect Belarusbank mobile banking. You can now install m-banking from Belarusbank for free. Errors and difficulties when using the application
- Proceed to registration in the application.
- Click on the “Next” button on the screen where the application prompts you to register the device.
- Click the “Accept Terms” button on the License Agreement screen.
- Set the access key that will be used for authorization in the application (The access key must consist of numbers and letters at the same time. The length of the access key is from 5 to 15 characters, letters can be used in Latin or Russian. If the access key entry fields are highlighted in red, this means that the user has entered an access key that does not meet the requirements described above, or the values in the “Access Key” and “Repeat Access Key” fields do not match. Accordingly, until the user fills out these fields correctly, he will not proceed to the next registration screen).
- Select a mobile operator and indicate the phone number (it is important that the phone number is the one for which the SMS banking password is registered), then click on the “Next” button.
- Confirm registration with a confirmation code sent to the specified phone number.
Registration and operation of the application without the Internet is impossible on the iOS and Windows Phone platforms.
On devices with the Android operating system, registration and operation of the application without the Internet is possible only in application versions 3.7.3.309 and lower, and is carried out as follows:
- Disable the Internet (both wi-fi and mobile data).
- Go to registration.
- On the “Phone number” screen, click the “Next” button and in the window that appears, click “Transfer via SMS”.
- Complete registration by entering the confirmation code you received.
If an SMS with a code has not been received within 5 minutes, a pop-up window with a “Request code” button will appear on the screen. Clicking this button will resend the request to receive a confirmation code.
If the confirmation code also does not arrive within 5 minutes after the repeated request, then the user must click the “Close” button in the pop-up window that appears. After that, on the “Confirmation code” screen, click on the “Repeat request” button, make sure that the “Phone number” and “Operator” fields are filled out correctly, and click the “Next” button again.
If the confirmation code is not received after the steps described above, it is recommended to restart the phone and re-request the registration code.
If the SMS with the registration code has not arrived, contact your mobile operator about the non-delivery of the SMS.
This error means that an incorrect verification code was entered, or an old verification code was entered, the validity period of which (5 minutes) has expired. In this case, the user must go through the registration steps again and carefully check in SMS messages which code will be entered.
The error is specific to the Nokia Lumia mobile device. If it occurs, you need to perform the following actions:
- Reboot your mobile device.
- Make sure that the phone is charged and the battery indicator does not display a heart icon (if the icon is displayed, you need to charge the phone or turn off the power saving mode).
How to add a card in the application and activate the package?
| Ways to add a card | According to bank card data | By SMS banking password |
| What is required for activation? |
|
You need to get an SMS banking password for your card |
| Where can I get passwords? | For Belarusbank cards:
|
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| A card from another bank can be added to the application only using the SMS banking password! | ||
After filling out the form for adding a card, click on the “Next” button, select the required package and click on the “Activate package” button.
It is necessary to enter the data indicated on the card (“000”, “INSTANT CARD”, etc.). If such information is completely absent on the card, then it is necessary to enter the first and last name of the card holder in Latin (as in the passport).
You need to pay attention to which number the confirmation code was sent to.
If an SMS with a code has not been received within 5 minutes, a pop-up window with a “Request code” button will appear on the screen. Clicking this button will resend the request to receive a confirmation code.
If the verification code is not received after the steps described above, it is recommended to restart the phone and re-request the verification code.
If you have not received an SMS with a confirmation code, contact your mobile operator with a question about the undelivered SMS.
An error occurs when adding a card using bank card data and means that a 3D-Secure password is not registered for the card. For Belarusbank cards, it is possible to register a 3D-Secure password in the Internet banking system and add a card to the application using it; for cards of other resident banks, as a rule, the password is sent via SMS (the method of receiving/registering the password is determined by the issuing bank). Or choose another method of adding a card - SMS banking password, having previously received the password in the bank's information kiosk or Internet banking system (only for Belarusbank cards).
The SMS banking service is not registered on the phone number specified when registering the application. To add a card, you need to register SMS banking in the information kiosk or in the Internet banking system (only for Belarusbank cards).
This error occurs in two situations:
- When adding a card, the SMS banking password was entered incorrectly 3 times, and therefore the SMS banking registration was cancelled. In this case, you need to register SMS banking again.
- SMS banking password is registered to another phone number
For Belarusbank cards, this error means that the 3D-Secure password is not connected to the card and that when registering the card at the bank, a phone number was not left to receive service SMS. In this case, you need to activate the card using your SMS banking password.
Auto-renewal is available for Full, Basic and Economy packages.
To enable auto-renewal of the package, you must activate the package on a card with the “Auto-renew package” function enabled.
To turn off auto-renewal of a package, you need to activate the package on a card with the “Auto-renewal of package” option turned off.
Also, auto-renewal of the package is automatically disabled when you remove the card from the application.
WHEN YOU DELETE THE APPLICATION, AUTOMATIC RENEWAL OF THE PACKAGE IS NOT DISABLED!
WHEN YOU DELETE THE APPLICATION, AUTOMATIC RENEWAL OF THE PACKAGE IS NOT DISABLED!
To disable this function, you must either re-register in the application and activate the card with the “Auto-renew package” option disabled, or contact the mobile application support service.
You need to set the current date and time on your mobile device and re-enter the application.
Adding subsequent cards to the application is identical to the procedure for adding the first card (No more than 50 cards can be added to the application. When adding cards using an SMS banking password, SMS banking registration must be carried out using the phone number to which the application was registered. The phone number on which the application was registered can be viewed in the “About the application” section).
When adding a card with the same package, if the validity period of the package has not yet expired, funds will not be debited again.
To search for a payment, you need to go to the “Payments and Transfers” section, click on the ERIP search button in the upper right corner of the screen (represented as a magnifying glass icon), select the search criterion (Name of service, recipient’s UNP, Service Code), enter data and make search. Find the one you need in the suggested search results and go to the payment form.
If the user selects a service when making a payment (for example, MTS - selects “By phone number”) and is thrown onto the main screen of the application, this means that the “Do not save actions” mode is activated in the mobile device settings.
To disable this mode, you need to go to “Settings” – “For Developers” – “Do not save options” (either “Do not save actions” or “Destroy windows”) - deactivate the mode). After that, make the payment again.
- Via the “M-Belarusbank” application (For Android versions above 3.2, for all iOS versions):
To do this, you need to go to the application, select the section “Payments and transfers” - “Payment by QR code” - point your smartphone camera at the QR code (the QR code is read automatically) - on the payment form, if necessary, enter additional data (meter readings, amount, etc.) and click the “Pay” button.
- Through a third-party application that can read the QR code (for all versions of Android and iOS):
To do this, you need to open any third-party application that can read the QR code (for example, “Lightning QR scanner” or “QR and barcode scanner”, etc.) and scan the QR code. After which the application will display a link through which payment is available. This link can be opened using the M-Belarusbank application, for which the user must select the M-Belarusbank application from the provided list of possible applications and log in. After authorization and processing of the read QR code, a payment form will open, where, if necessary, you will need to enter additional data (meter readings, amount, etc.) and click the “Pay” button.
Yes, the application allows you to open a deposit. ONLY an online deposit can be opened in the application.
To do this, go to the “Deposits” section and click on the [Open contribution] button. Select the required deposit to open, carefully read the terms of the agreement, enter the minimum amount to open a deposit and click on the final button [Open].
ONLY an online deposit can be closed in the application.
To close a deposit you need:
1. Go to the “Deposits” section.
2. Click on the deposit you want to close.
3. Click on the “Services” tab.
4. Click on the “Close deposit” operation.
The search for deposit accounts in the application is carried out using the personal passport number of the Belarusbank card holder added to the application. In this connection, only residents of the Republic of Belarus can view deposit accounts in the application.
The “Accounts” section contains the user’s open card accounts with Belarusbank.
In the card account details you can see the card account balance, account number, account IBAN, overdraft amount and cards linked to the account.
The account balance is formed without taking into account overdraft and funds blocked on cards. The card account balance is updated once a day after the closing of the banking business day.
To open an account in the application, you need to go to the “My Finances” section and click on the corresponding “Open Account” button. This will open the “Request for Card Issue” form, because a new card account is created for the new card. To successfully open an account, at least one Belarusbank card must already be added to the application.
To order a statement by e-mail, you need to go to the “Services” section - “Statement by e-mail” - if necessary, specify the e-mail address (other requested data) - click “Request” (The account statement for the month is received on a monthly basis once a month, other statements within a few minutes after ordering).
Using the “Card check to e-mail” service, it is possible to request a check by e-mail about a transaction performed in the application using its number or checks for transactions for a period of no more than half a year (checks are received by e-mail within a few minutes after the request ).
After reinstalling the application, you need to add the card to the application and activate the package for it, then go to the “Services” section - “Extract by e-mail” - if necessary, specify the e-mail address (other requested data) - click “Request” (Extract the monthly bill is received on a monthly basis once a month, other statements within a few minutes after ordering).
The Payslip service is available for the Android platform in application versions 3.7.0.271 and higher.
To receive a payslip by e-mail, you need to click on the card image on the main screen of the application, select the “Services” tab and go to the “Salt slip” operation. Then you need to fill out the transaction form with the correct data and request a payslip.
Please pay attention! Information on pay slips is available to holders of Belarusbank payment cards - employees of a corporate client of Belarusbank as part of payroll services no more than six months from the date of the request.
You can register a 3D-Secure password in M-banking only with a card that has already been added to the application. To register a 3D-Secure password, you need to go to the “Services” (or “Payments and Transfers”) section – “3D-Secure Password” – “Registration” – select the type of 3D-Secure password – fill out the transaction form – click “Registration”. More details about 3D-Secure technology and the features of its connection can be found on the website https://belarusbank.by/ru/2.
Users of Belkart payment system cards can only connect a static 3D-Secure password. To connect a static 3D-Secure password, you need to go to the “Services” section – “3D-Secure Password” – “Registration” – “Create your own”. More details about 3D-Secure technology and the features of its connection can be found on the website https://belarusbank.by/ru/2.
- The access key is the main method of logging into the application. The access key is set by the user independently when registering the application; it consists of 5-15 characters, including numerical and alphabetic values.
- PIN code is an alternative entrance to the application. Access to the application using a PIN code is possible if the mobile device is connected to the Internet. If there is no access to the Internet or the connection is unstable (weak signal), then you can enter the application using an access key or using a fingerprint (if your mobile device supports this function). The number of unsuccessful attempts to enter the PIN code is 3; when entering the application by PIN code is blocked, other login methods are not blocked.
- Fingerprint is an alternative entrance to the application. The functionality of the mobile device is responsible for the correct operation of fingerprint recognition in the application. If fingerprints are not entered in the mobile device settings or device unlocking is disabled, fingerprint recognition in the application will also not work.
- Biometric data (scanning the iris or face). This login method is only available for Samsung devices running Android version 9 and above. In this case, in the settings of the device itself:
At least 1 fingerprint must be added
The preferred method for unlocking applications should be set to face or iris recognition (Settings - Biometrics and security - Biometric settings - Preferred method).
On some Samsung devices, biometric login may not be possible. For example, on Samsung A50. This is due to updates to the phone software itself. In this case, you need to wait for the phone system to be updated, since this problem may be fixed by the manufacturer. - The number of unsuccessful attempts to log in using a fingerprint or biometric data is 4-5 (depending on the mobile device); when logging into an application is blocked using a fingerprint or biometric data, other login methods are not blocked.
- Internet - alerts arrive in the form of notifications, are viewed and stored in the application (to receive alerts, your mobile device must be connected to the Internet).
- SMS notification – notifications are received in the form of notifications, viewed and stored in the application (To receive notifications, your mobile device does not need to be connected to the Internet. This notification channel is only available in the application for Android OS versions 3.7.3.309 and lower.).
- SMS – notifications come in the form of SMS messages to the phone number to which the application is registered, and are stored in the memory of the mobile device (like regular SMS messages).
Alerts are received based on cards that are added to the application. If you use a card that has not been added to the application (for example, a client has two cards for one account, one is added to the application, but uses the other to pay), notifications about expense transactions will not be received.
You should try rebooting the mobile device, changing the settings of the mobile device, including installed software (power saving mode, antivirus programs, applications that optimize the operation of the mobile device, etc.), which may prevent the display of targeted alerts. If the recommended actions do not solve the problem, it is possible to contact your cellular operator for advice (when contacting a cellular operator to receive correct advice, you must indicate the phone number from which the sending is made - Mbank).
- For Huawei P8, Y7 models:
- For Huawei P9 models:
- For versions below Android 5:
- For Android versions 7.8:
Settings – Notifications and status bar – Notification manager – M-Belarusbank – enable banners, activate priority.
Settings – Battery – Disable applications after screen is locked (or something similar) – deactivate the option for the application.
Settings – Notifications and status bar – M-Belarusbank – activate all fields.
Settings – Applications – M-Belarusbank – Battery – deactivate the option for the application.
Settings – Protected applications – Mark the M-Belarusbank application as protected.
Energy Saving – Activate the “Smart” energy saving mode.
Settings – Applications and notifications – Notification manager – M-Belarusbank – activate all switches, set “Notifications on the lock screen” – “Display”.
- For versions below Android 5.6:
- For Android versions 7, 8:
- Battery – Energy saving mode – deactivate.
- Battery – Energy saving mode – deactivate the “Off” function. network in standby mode.”
- Battery – Super mode – deactivate.
- Battery – Super mode – activate the “Software allowed in super mode” function for the M-Belarusbank application.
- Permissions – Application notification – activate all options for the M-Belarusbank application.
- Permission – Run in the background – M-Belarusbank and Google Play Service applications – allow running in the background.
- Permission – Permissions for software – select the M-Belarusbank application and activate the “Notification” and “Show on lock screen” options, set the “Run in the background” option – “Allow work in the background”.
- Deactivate power saving mode.
- Reboot your phone.
- Connect your mobile device to the Internet.
- If the battery percentage is low, the mobile device may begin to save energy and not receive notifications - in this case, you will need to charge the phone.
- Re-registration to another device. The application can only work correctly on 1 device. As soon as the application is registered on the second device, registration on the previous one becomes inactive. In this case, you need to re-register on the device on which the application was used before re-registration. And then reactivate the card.
- Lack of Internet. If you are using Wi-Fi, try switching to mobile data. And vice versa. Also be sure to check your Internet connection, for example by accessing the Internet through a browser. If the search fails, it will mean that the mobile device is not connected to the Internet. In this connection, you need to connect your mobile device to the Internet, or make a request via SMS communication channel (the option is only available in the application for Android OS versions 3.7.3.309 and lower!). To do this, you need to disconnect your mobile device from the Internet and perform an operation in the application via SMS (i.e., when you try to carry out the operation, an Internet connection error will be displayed with the ability to perform the operation via SMS). The successful status of the operation will confirm the problem of connecting the mobile device to the Internet. In this case, you need to contact your Internet provider to resolve the problem.
- The phone settings may limit traffic use via Wi-Fi or Mobile data transfer for the M-Belarusbank application. Therefore, it is necessary to deactivate the Internet traffic restriction mode in the settings of your mobile device. For example, on Xiaomi devices you need to do the following: go to the standard application “Security” - “Traffic” - “Data Transfer” - activate Wi-Fi and 3G/4G modes for the M-Belarusbank application.
- Internet traffic for the application may be blocked by third-party applications, such as ad blockers AdGuard, AdBlock, Kaspersky, Dr.Web antiviruses, etc. Such applications must either be uninstalled or configured accordingly.
- After restoring the application from a backup (backup). The application does not work after this. In this case, you need to delete it, download it again, register and activate the card.
- In the Wi-Fi router settings, port 16200, which is responsible for connecting to the Internet for the M-Belarusbank application, may be disabled. In this case, you need to remove the restrictions set by the system administrator in the router settings.
In the standard “Security” application (or in the phone Settings), select the “Permissions” section, then go to the “Autostart” menu and activate the options for the M-Belarusbank application, go to the “Other permissions” menu, select the M-Belarusbank application, activate all options.
In the mobile device settings you need to do the following:
Settings – Sounds and notifications – Application notifications – M-Belarusbank – activate priority.
Settings – Notifications – activate the option for the M-Belarusbank application.
Settings – Notifications – In the upper right corner, the “Advanced” button – M-Belarusbank – activate “Allow notifications”, set the priority, deactivate “Show without sound”, on the lock screen activate the “Show contents” option.
In the standard “Security” application, you need to perform the following actions:
You need to connect your mobile device to the Internet.
If your mobile device is connected to the Internet, you need to do the following in its settings:
“Settings” – “Applications” – “M-Belarusbank” – “Notifications” – activate all options – select “Banner”.
The ability to carry out operations without using the Internet (via SMS communication channel) is available in the application for Android OS versions 3.7.3.309 and lower, and is carried out as follows. If you disconnect your mobile device from the Internet and click on any button that causes a request to be sent (for example, “Pay” or update your card balance), a pop-up window will appear prompting you to send the request via SMS.
No. Mobile devices without a GSM module, including mobile devices with the listed operating systems, can operate (transmit requests/data) exclusively over the Internet.
An error in receiving data may occur for the following reasons:
the site continues to test mobile applications for Android from Belarusian banks. This time we are testing a service from Belarusbank.
We find the application in Google Play Market and install it.
We go into the application - we are asked to register, which we do. First, we read the terms of use of the M-Banking system, we are satisfied with everything. So let's move on.
Everything went smoothly and quickly with registration - we were lucky. Internet banking is already connected to our card, and we used the password for registration. By the way, to enter the application you only need to enter the system password.
Registered in the system. Now all that remains is to add and activate the card for making payments. This is where we had to tinker a little.
To activate the card, you need to know the SMS banking password, and you can get it in 2 cases:
- when registering SMS banking at any bank information kiosk
- when registering SMS banking in Internet banking
So, go to the Internet bank and proceed to registering the SMS banking service:
- select the phone number and card on which this service will be registered
- send an SMS with the text “1” to number 611
- After the manipulations described above, press the button "Continue" in Internet banking and receive the treasured password.
We continue to activate the card. To do this, enter the card name we need, the received password, select a service package and activate the card.
After connecting the card, we received a notification that the operation was successful. At the same time, we received a discount for the first activation :)
Let's move on to the application - it consists of three pages:
- On the first page you can find out where the nearest ATMs, cash desks, information kiosks are located not only of Belarusbank, but of all banks - which is very convenient. Here you can also view exchange rates and read bank news.
- The second page (it is the main one) contains all the services that the application offers
- The third page displays your selected payments
In order to find out detailed information about ATMs or cash desks, you need to click on them and a whole list of self-service devices will open in front of you, indicating the distance.
Let's start reviewing the main page
In the upper right corner there is a button "Options", where you can change your password and personal information.
On main The page contains 6 icons that correspond to certain types of services:
- Payments
- Accounts
- Services
- Magazine
- Information
- Contacts
Let's look at each of them in more detail.
Icon "Payments" includes 2 sections: "Popular" And "ERIP".
In order to find out what payments are "Popular" you need to select the appropriate city or region. We select Minsk, and a list of payments appears in front of us.
In this section you can pay for services, top up your deposit, make a money transfer not only to a Belarusbank card but also to other banks in Belarus, pay a loan or make other payments (for example, pay for a newspaper subscription, buy a lottery ticket or a movie ticket).
If you go to the tab "ERIP", then we will see the familiar system tree where you can make payments for any types of services.
Icon "Accounts" opens the way to 2 sections: "Cards" and "Deposits". Here you can find out your balance status, change your service package, and add a card.
Behind the icon "Services" The following services are available:
- Autopay (available for mobile payments)
- Card blocking (you can either block or unblock the card)
- Statement by E-Mail (statements for deposits, accounts, and M-Banking services are available)
- Application for a card
- Application for a loan
- Card check by E-Mail (you can find a check for a period or by the number of the check itself)
- 3D-Secure Password (you can set your own personal security password)
Icon "Magazine" allows you to see all completed transactions, as well as information on the balance balance, payments made, and alerts.
The last icon is called "Contacts". It allows you to find the address of the Bank's head office, the operating hours of the Contact Center and technical support. You can call the Contact Center directly from the application :)
Now let's try to pay for some services. We have compiled a list of operations (if any) that will be considered when testing all mobile applications:
- Payment for mobile communications
- Internet payment
- Payment of utility bills
- Transfer from card to card
- Applying for a loan
- Opening a deposit
- Feedback from the bank
Payment for mobile communications
Let's go to "Payments". Then - “ERIP”, “Mobile communications”, “MTS by phone number” - enter the phone number and payment amount...
We check the correctness of data entry...
A check appears in front of us, the payment has been made.
Internet payment
To pay for the Internet, we use the same services as when paying for a mobile phone, only now we select - "Beltelecom (home phone,byfly,
zala)" - "Minsk" - "Internet" and enter the contract number...
...payment amount.
Payment has been completed.
Payment of utility services
To pay for utilities, please contact "Signed payments." Then - “Apartment fee, water, other utilities, Minsk.” Enter the payment amount...
We pay for the service and receive a check.
Transfer from card to card
To make a transfer from card to card, select the section "Cards" — "Transfer to another card"- and a notification about the transfer currency appears in front of us.
To transfer you need to indicate the card number and amount...
Click "Translate" and we receive a check.
Applying for a loan
Opening a deposit
It is also impossible to open a deposit, but there is a deposit calculator with which you can calculate all the necessary parameters :)
Feedback from the bank
From the application, you can contact the bank by calling the Contact Center, writing a message and sending an e-mail.
Tester's opinion:
The application is very convenient to use. Everything is clear, fast and convenient. I was pleased with the opportunity to pay for cinema tickets and subscriptions to print media - this is not often seen in the mobile application of Belarusian banks :)
But activating a bank card in the system takes a long time. I was a little disappointed that the password is only valid for a minute. But you can come up with absolutely any password - at least four units.
We also decided to conduct the following experiment - we took 2 phones on which the Belarusbank application was installed.
We installed it on one phone today, on another the application was installed a long time ago - and at the same time we looked at the exchange rates. This is what we got (on the left the application was installed a long time ago, on the right today):
It turned out that the same application shows completely different information on the exchange rates of Belarusian banks. We did not find information about exchange rates in 15 banks: Absolutbank, Alfa-Bank, BTA Bank, VTB Bank (Belarus), Bank Moscow-Minsk, Eurotorginvestbank, Idea Bank, Paritetbank, RRB-Bank, Trustbank, Fransabank, HKBank. We tried to update the application on Google Play but there are no updates :(
To summarize:
Convenience
- You can connect to the application immediately after installing it on your device - 1 point
- Simple authorization mechanism, just enter a password - 1 point
- Relatively easy navigation. Mobile and Internet can be paid for in two transitions (2 points each), rent - in one Result: (2+2+3)/3 = 2.3 points
- Have access to frequently used operations - 1 point
- It’s convenient to work with ERIP, there is no search - 1 point
- Easy to change password - 2 points
- It is possible to create an MTS auto payment - 1 point
- There is a payment history, it’s called "Magazine"— 1 point
- There is a function "Free payment"— 1 point
- You cannot create your own payments - 0 points
- No function "One-button payments"— 0 points
- You can make transfers to your bank cards - 1 point
- You cannot select the account currency when transferring - 0 points
- To make a transfer you need a card number and expiration date - 3 points
- Fast transfer - 2 points
- It is not possible to open a deposit - 0 points
- It is possible to top up your deposit - 1 point
- There is no possibility of transferring the deposit to the card - 0 points
- There is no way to leave an online loan application - 0 points
- Online - obtaining a loan is impossible - 0 points
- It is possible to repay the loan - 1 point
- There is no way to manage limits - 0 points
- You can block your card online - 2 points
- Receipts are kept. They can be sent by mail - 2 points
- You can activate the SMS notification service - 1 point
- There is no way to order a card online - 0 points
- There are currency exchange rates - 1 point
- The application displays the nearest bank branches (ATMs) with information about opening hours and location on the map - 3 points
- It is possible to connect 3-D Secure technology - 1 point
- There are additional useful functions, such as - Exchange rates in all banks in the country - 1 point
- From the application you can call and write to the bank (2 communication channels) - 2 points
- Minimum waiting time for a call to be answered (48 seconds). We never received a response to the letter, although the attachment says that the response will come within 2 hours - 2 points
- You can contact technical support by writing them a letter - 1 point
- Minimum waiting time - 0 points
- There were no errors in the application - 5 points
- All operations completed successfully - 5 points
- Overall impression of use - 4 points
Evaluation of the mobile application forAndroid from Belarusbank: 49.3 points out of 75 possible
| Mobile application evaluation criteria forAndroid | ||||
| convenience | 1. ease of connection (convenient, not convenient) 2. authorization mechanism (convenient, not convenient) 3. convenient navigation, number of transitions to complete an operation: - pay for mobile - pay utilities - pay for internet 4. availability of quick access to frequently used functions (mobile, utilities, internet) 5. ease of working with ERIP 6. ease of changing and recovering passwords |
1. 1/0 2. 1/0 3. 1 transition - 3 2 transitions - 2 3 transitions - 1 over 30 5. 2/ 0 |
max 11 | |
| Functionality | payments | 1. possibility of creating automatic payment 2. payment history 3. availability of the free payment function 4. ability to create a list of your payments, rename them (templates) 5. one-button payments |
1. any payment without restrictions - 2 there are restrictions - 1 no such function - 0 2. search through history + setting a time period + visualization - 2 3. 1/0 4. 2/0 5. 1/0 |
max 8 |
| translations | 1. to your bank card 2. to your bank card in other currencies 3. amount of data required for translation 4. translation speed (time) |
1. 1/0 2. 1/0 3. the card number and expiration date are enough - 3 card number + expiration date + full name - 2 account number, etc. - 1 4. within an hour - 2 during the day - 1 next day - 0 |
max 7 | |
| deposits | 1. possibility of opening a deposit 2. replenishment of the existing deposit 3. possibility of transfer to card |
1. 1/0 2. 1/0 3. 1/0 |
max 3 | |
| loans | 1. online application 2. online receipt 3. loan repayment |
1. 1/0 2. 1/0 3. 1/0 |
max 3 | |
| additional features | 1. setting and adjusting limits 2. online card blocking 3. confirmation of payment (checks) (stored + can be printed + sent by email) 4. enable/disable SMS notifications 5. online card order 6. exchange rates + currency calculator 7. working with the map 8.password registration using 3-D Secure technology 9. other |
1. 2/0 2. 2/0 3. 2/0 4. 1/0 5. 1/0 6. 2/0 7. search for the nearest branches (ATMs/POVs) + detailed information on them + the ability to build a route - 3 8. 1/0 9. 2/0 |
max 16 | |
| Feedback | 1. communication with the bank (channels) 2. communication with the bank (response time) 3. communication with technical support (channels) |
1. 3 channels or more - 3 2. up to 2 hours - 3 up to 5 hours - 2 up to 8 hours - 1 more - 0 3. 3 channels or more - 3 4. up to 2 hours - 3 up to 5 hours - 2 up to 8 hours - 1 more - 0 |
max 12 | |
| performance | how fast and well it works (errors) 1. number of errors 2. successful completion of operations |
1. 0 errors - 5 2. all operations completed successfully - 5 (for each error or failed operation minus 1 point) |
max 10 | |
| personal opinion | general impression | maximum 5 | max 5 | |
| Maximum points | 75 |
|||
Owners of smart phones can use them both for communication and for banking transactions. In order for your phone to become a pocket bank, you must activate the unique M-banking service.
And then the client of Belarusbank, the holder of any card product, becomes completely free from all time and spatial restrictions. Being anywhere in the world, around the clock, he has the right to spend his own money online to pay for purchases, services, and entertainment. Remotely, by touching the screen several times, you can top up your mobile balance, transfer money to the card accounts of your loved ones and personal ones.
Who can use
Interestingly, the mobile bank from Belarusbank can be used by payment card holders of all financial and credit institutions of the Republic of Belarus. Of course, our own clients are in a more advantageous position - the number of transactions in M-banking for them has been expanded.
M-banking allows you to take care of the personal time of your clients and allows them to make current and one-time payments:
- without going to bank branches;
- without wasting time searching for information kiosks and ATMs.
You can be at home, at work, on vacation, on a business trip and repay the loan on time, transfer money to loved ones, pay for the desired purchase in the online store.
Connection
To make the use of M-banking possible, it is necessary to perform a number of simple but very important manipulations:
- To use M-banking, you first need to activate the service, which serves to increase security when identifying a client in the system. The notification service via short messages is provided free of charge. You can access it at an information kiosk under the guidance of an experienced specialist or independently on the website of a credit institution. To register, you only need a cell phone number from one of the mobile communication providers in Belarus. As a result, the client receives a code to activate the service.
- Download the unique M-Belarusbank application to your mobile device, developed by Mobicon-Media, which is distinguished by its innovative approach in the field of mobile technologies. You can install the application for free using the resource of the AppStore, Play Market, Windows Phone Store application stores on devices with the operating system:
- Windows;
- Android.
- And also iPhone and iPad.
- For users who have phones on the Java platform, conditions have been created for downloading the application from the official website of Belarusbank.
- Register in the M-banking system:
- launch the application by clicking on the M-Belsrukbank icon on the device display;
- read the terms of the License Agreement and agree to accept them;
- log in using a created password;
- enter the mobile phone number of any Belarusian operator;
- receive an SMS message with a one-time code to access the system;
- enter the digital registration code;
- read a pop-up message about a successful operation;
- proceed to the procedure for adding cards and activating them.
- Cards are activated using a password from the SMS banking service and only those cards that were used during its registration. The procedure is as follows:
- enter the category of the card product in the “Name” field;
- enter the code to log in to SMS banking;
- select a tariff plan for the card that is in the process of being connected;
- Click on the “Activate” button.
The installation procedure for Apple mobile devices with Android and Windows OS is the same.
Login is carried out automatically after confirming the password.
After this, you go to the Internet banking page, where you need to enter your login and password. Before entering your Belarusbank personal account, you need to select a method for entering codes to confirm each payment transaction. The default mode is “Code from code card”. If you do not have this card with you, you can select the “One-time CMC code” mode.
Additionally, you can familiarize yourself with the initial login to the Internet banking system using this video lesson.
OJSC "JSSB Belarusbank" informs all its users that in order to increase the degree of security, it is not recommended to use the outdated and discontinued Windows XP operating system when working in this system.
From August 19, 2019, changes are being made to the rules for customer service in the Internet banking system. Now new code cards will not be issued to bank clients. To access the system, you will need to enter a one-time SMS code, which will be sent to the client’s mobile phone number each time you log into the system. The use of code cards that were previously issued to clients will be possible until their resource is exhausted.
Once in your personal online banking account of Belarusbank, you can perform many banking operations:
- Pay utility bills;
- Order ;
- Transfer from card to card;
- Top up your deposit;
- Pay for mobile communications;
- Apply for a loan;
- Manage your own bank cards (view balance, transfer from card to card, top up card);
- Perform various payment transactions in the ERIP system;
- Find out bank news;
- Receive information about offers and various promotions of Belarusbank;
- Conduct international Western Union money transfers.
In your personal account, you can make various settings and display the data you need (cards, deposits, loans) on the main page. If there are no actions in your personal account for a certain time, the session ends. To re-enter the Internet banking system, you need to re-enter your login and password, after which a message with a new SMS code will be sent to your mobile phone number (if you select the “One-time SMS code” mode).
In general, it should be said that the Belarusbank Internet banking system is a modern payment service, thanks to which it is possible to remotely carry out a wide range of payment transactions using your own bank card or several bank cards. How to log in to the system for the first time with a password change is described in detail in the following video.
You can connect to Internet banking with your passport at any branch of JSC JSB Belarusbank. You can find the bank branch closest to you using this link.
Additionally, there is the opportunity to connect online Internet banking. To do this, click on the online registration tab (indicated in the image):
- Full name of the client.
- Date of Birth.
- Citizenship.
- Type of identification document.
- Identification (personal) number.
- Passport ID.
After this, you need to enter your bank card details (in the future, 2 BYN will be debited from it for connecting to the Internet banking system). Next, you need to indicate your address (residence) to which the session code card will be delivered. And at the end of registration, the user independently creates his login, password, and secret password. Under no circumstances should this information be passed on to third parties!
A detailed video lesson on how to connect (register) Internet banking is shown in the following video:
The session code card will be delivered by express mail within 10 business days after registration. Until you receive this card, there is no opportunity to log into the Belarusbank Internet banking system!
You can also log in to your Belarusbank personal account using MSI (interbank identification system).
On the MSI authentication page, you must enter a login (mobile phone number or email address) and password. In case of initial login to Internet banking using MSI, you must register.
On the registration page, you must indicate your last name, first name, personal passport number, and also set a login (mobile phone number or email address) and password.
For novice users of the Internet banking system, a video on paying utility bills will be useful.
Since February 2019, a password change function has been added to the main page of the Internet Banking system. You can use this service by clicking on the “Forgot your password?” link. At the same time, when you change your password using this link, your account is unlocked.
Belarusbank also offers its clients a more simplified version of Internet banking in the form of “M-banking”, which works on mobile devices.
M-banking is a mobile service that allows holders of Belarusbank cards, as well as cards of other banks of the Republic of Belarus, to make many payment transactions using a mobile phone without using security codes. The M-banking user himself chooses the method of data transfer, which can be carried out by sending SMS messages, or using WAP/GPRS/CSD technologies.
If the use of Internet banking is free, then a monthly fee is charged for using M-banking, according to these tariff plans:
To install M-banking, you need to download the appropriate application and follow the following instructions:
- for Apple mobile devices (iPhone, iPad);
- for mobile devices with Android OS;
- for mobile devices with Windows Phone OS.
After installing this application, the user independently determines the method of logging into M-banking. For example, a client can refuse to enter a certain method (fingerprint or PIN code) and log in using an access key, which includes from 5 to 15 alphanumeric characters (the password for entering the application that was initially created by the user).
If necessary, you can do login to the Internet banking system Belarusbank (Internet banking Belarusbank). If you still have any questions about the operation of these services, you should seek advice by calling: 147 (short number) or +375 17 218 84 31.
Contact center operating hours:
- Monday-Friday from 8:30 to 20:00*;
- Saturday-Sunday from 9:00 to 16:00*.
*except holidays.
It is also possible to ask a question about the operation of Internet banking or M-banking in official Belarusbank groups.
We are testing mobile applications of Belarusian banks. Today we will look at how the updated mobile banking from Belarusbank for the Android operating system.
We find the application in the Play Market and install it. This is what the main screen and main menu of the system now looks like...
The best part is that even an unregistered user has the opportunity to take advantage of some of the system’s functions.
So, without registering, you can take full advantage of the section "Contacts", from which you can call or write to the bank. You can also go to the section "News and promotions", introducing the latest banking innovations and services. At your service is a reference service, where we found the best exchange rates and a locator for finding the nearest office.
To gain access to the full functionality of the system, you will need to register.
To do this, press the button in the lower right corner on the main screen. As in the previous version of the application, you will need a password for SMS banking.
To do this, just use the information kiosk, or connect it to online banking, which is what I did.
All that remains is to come up with a password and indicate your phone number. After registration is completed, all that remains is to choose a tariff.
I connected the “Full” package, so now I can not only pay and view the balance, but also receive notifications about incoming and outgoing transactions :) Everything worked out, and now you can use the application to the fullest :)
Now let's take a closer look at the most interesting features of the service.
First section - "Cards".
Here you can go to the ERIP system, view your payment history, and even add any payment to the “Selected Payments” subsection by clicking on the star during payment.
I would like to note that in the section "Magazine" you can not only view all card transactions, but also repeat the payment directly from the receipt.
From sections "Services" And "Settings" you can set a 3D-Secure password, block the card, send a statement by email and manage your cards and tariffs in mobile banking. Everything is simple and clear :)
But the most interesting thing is the translations.
You can transfer money not only to cards of any banks, but also to a mobile banking user using a phone number that can be easily selected from your address book.
Next section - "Deposits"— allows you to manage your deposits and view the archive of deposits.
Another interesting section is called "Services".
It will help you set up automatic payment, ask a question to the contact center specialists, apply for loans, deposits, cards, and also contains many other useful applications, card checks and statements. In a nutshell, the functionality pleasantly surprised me.
Now let's get acquainted with the last section "Information requests", where you can find out about exchange rates, lottery results and the cost of precious metals.
By the way, you can select login in the section "Settings". For example, you can set up login using a password or, like me, using a fingerprint.
I will also note that some sections in mobile banking are repeated, for example, payments can be found not only in the section "Payments and transfers", but also in the section "Cards". The same applies to some other services.
Tester's personal opinion
With the m-bank update, registration in the system has not changed. But the developers have added a convenient and beautiful interface to the extensive functionality :)
The application is, indeed, very functional. It offers transfers by phone number, applications for various bank products, convenient search for nearest branches and many other useful services :)
But perhaps the most interesting feature of the Belarusbank mobile bank is the ability to connect cards of any other banks to the application :) However, with a card from another bank, the application’s functions will be slightly limited.
Test result: 82 points out of 95 possible
Even more of the latest and interesting banking news on our channel in Telegram!
| Criteria for evaluating a mobile application for Android | Belarusbank | ||||
| convenience | Easy to connect: - without visiting the bank (immediately after registration) and self-service devices |
1\0 | max 21 | 1 | |
| Authorization mechanism: - by fingerprint - Pin - login and password - login, password and payment password |
3 | 3 | |||
| 2 | |||||
| 1 | |||||
| 0 | |||||
| Availability of last paid payments and the ability to pay from them | 2\0 | 2 | |||
| Availability of last paid payments | 1\0 | 1 | |||
| Availability of selected payments | 2\0 | 2 | |||
| Ability to manage limits | 5\0 | 0 | |||
| Ease of changing and recovering your password: - without visiting the bank - with a visit to the bank |
2 | 2 | |||
| 0 | |||||
| Balance checking speed: Displayed on the first screen |
5 | 5 | |||
| 4 | |||||
| 3 | |||||
| 2 | |||||
| 1 | |||||
| 0 | |||||
| Functionality | payments | Possibility of creating automatic payment: - any payment without restrictions - there are restrictions - no such function |
2 | max 13 | 1 |
| 1 | |||||
| 0 | |||||
| Availability of payment history. - search by history - establishing a time period - visualization (check) |
3 |
1 | |||
| Availability of free payment function | 5\0 | 5 | |||
| Ability to create a list of your payments and rename | 2\0 | 2 | |||
| One-click payments | 1\0 | 0 | |||
| translations | To your bank card | 2\0 | max 14 | 2 | |
| To someone else's bank card | 4\0 | 4 | |||
| To a card of someone else's bank from a card of someone else's bank | 5\0 | 5 | |||
| Data required for translation: - no card number needed - you need a card number - card number and additional information |
3 | 3 | |||
| 2 | |||||
| 1 | |||||
| Manually entering your card details for transfer (no need to enter) | 3\0 | 3 | |||
| deposits | Possibility of opening a deposit online | 2\0 | max 3 | 0 | |
| Online replenishment of existing deposit | 1\0 | 1 | |||
| loans | Online application | 1\0 | max 7 | 1 | |
| Online receipt (without visiting the bank) | 5\0 | 0 | |||
| Loan repayment | 1\0 | 1 | |||
| additional features | Online application for card reissue | 2\0 | max 27 | 2 | |
| Online card blocking | 2\0 | 2 | |||
| Payment Confirmation: - there are receipts - can be sent by email |
2 (one point for each opportunity) |
2 | |||
| Connecting/disabling SMS notifications | 2\0 | 2 | |||
| Online ordering of a new card | 2\0 | 2 | |||
| Currency exchange rates | 1\0 | 1 | |||
| Working with the map: - search for nearest branches (ATMs/POVs) - detailed information on them - ability to build a route |
3 (one point for each opportunity) |
3 | |||
| Connection to 3-D Secure technology | 3\0 | 3 | |||
| PF manager | 10 | 10 | |||
| feedback from the bank | Communication with the bank (shortest response time): - up to 5 minutes - up to 30 minutes - from above |
5 | max 5 | 5 | |
| 3 | |||||
| 0 | |||||
| performance | Number of mistakes: - 0 errors - 1 error - more than 1 error |
5 | max 5 | 5 | |
| 3 | |||||
| 0 | |||||
| Maximum points | 95 | 82 | |||