How to get money back for an app in the App Store. All the most interesting things for iPad How to get money back for a paid application

Many programs and games for iPhone, iPad and iPod Touch from the App Store contain in-game purchases, that is, when you can buy some virtual item for real money. However, there is another thing that is even more insidious - a subscription, in which you have to pay money for access to a particular application. This amount depends on the greed of the developers, but, as a rule, it is inadequately high. It just so happened that the author of this article, due to his own carelessness, signed up for a paid subscription for 1,990 rubles per month, which turned out to be completely unnecessary for him. As a result, all this resulted in an article about how to get your money back for an unwanted subscription in the App Store.

It all started with the application being installed on the iPhone, which was immediately offered to sign up for a trial subscription for 3 days. After this period has expired, its renewal will be automatically activated, as stated when connecting it. There is nothing special about this, so the author included it. The downloaded application did not live up to expectations, so it was successfully deleted from the smartphone within the second hour of use, and information about the activated subscription flew out of my head.

As a result, on the fourth day, right in the early morning, a letter arrived in the mail stating that 1,990 rubles had been debited from the bank card. The first thought was that the Apple ID was hacked and the money was stolen, but after reading the contents of the letter it became clear that the money was withdrawn for a previously activated subscription. This is where it became extremely annoying, because losing money is offensive, but through one’s own stupidity and carelessness it is even more offensive.

Searches on the Internet did not provide any information on this matter. We only managed to find an English-language article that since some year Apple began to return money for subscriptions to third-party applications, but only to residents of Europe, and since all the actions took place in Russia, this made us a little uncomfortable. However, it was too early to give up.

The standard refund request form for a subscription does not work because a message appears stating that it is not possible to refund for this type of content. As a result, I had to go to iTunes, and then describe the essence of the problem in English. Here you should select “Account and Billing”, then enter the First name and Last name entered into your Apple ID. The email address for communication must be the one associated with your account. This is necessary to identify you as the account owner.

The Order number field indicates the order number, which can be viewed in the iTunes Store on Mac or Windows, or through the App Store. It looks like "MQ785G2J4F". In the large Details about the issue (including error messages) field, you need to describe the problem and then ask for a refund. Everything must be written in English.

Apple technical support will respond to your request within 48 hours. If it's a weekday, it'll probably be faster. In our particular case, an employee of the Apple corporation reported that he had resolved this problem in our favor and requested a full refund. The letter also states that the money will be returned back to the bank card within 10 days. For convenience, the text of the letter has been translated into Russian using Yandex Translator.

A couple of days later, the bank account was indeed replenished with 1,990 rubles, as can be seen in the screenshot below. It turns out that you can still get your money back for an in-app subscription on iPhone, iPad, and iPod Touch, but it’s more difficult to do than, for example, for a game purchased in the App Store.

The most important thing for a refund is not to use the automatically purchased item, since Apple technical support can easily check this and if they don’t like it, they will not return the money.

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Applications and games purchased from the App Store can be returned within 24 hours. In this case, the funds will be credited to your account in full. Unfortunately, you won't find buttons to cancel your order in the store - the procedure is a little more complicated. You will need the desktop version of iTunes to work.

You will also have to explain to Apple why you decided to return the money. If the game does not work for you or crashes frequently, then you can ask for a refund. This is the most common reason why people want their money back. However, in this case, Apple will answer that you first need to contact the developer, ask him to fix the problems, and only if he answers that there really are problems and they cannot be fixed, then perhaps they will return your money.

A completely different situation is when the description of the application in the App Store does not correspond to reality. For example, the screenshots show one thing, but in reality the program looks completely different. Or it is a joke program, for example, “X-ray”, which, of course, does not work like an X-ray and cannot scan a person. It is important to carefully read the description and make sure that it does not say that this application is a joke. This is considered the most significant reason for Apple and your money will be returned.

Returns Apple money for erroneous purchases. For example, you made a mistake in the name, since the two programs were very similar. It is even enough for applications to have the same icons. The fact that both programs are in the same section, have similar functionality, or even belong to the same developer increases the chances of a return.

How to get money back for purchases in the App Store:

Step 1: Open iTunes on your computer (Mac or Windows).

Step 2: Go to the store's home page and under Quick Links, open the "Account" section. In the window that opens, enter your account information.

Step 3: In the right column, click the “Account” link again. This will take you to your account information page, where you can view your purchase history and complete the refund procedure.

Step 4: Scroll down the account page and you will see the “Purchase History” section. Here you need to click the “See all” link.

Step 5: Open a list of your recent purchases and downloads. Find the app you want a refund for.

Step 6: Click on the arrow to the left of the application name to see a more detailed description of the program.

Step 7: Click the “Report a problem” button and the “Report a problem” link will appear in the list, which you also need to click. The most important thing is to apply for a refund no later than 24 hours from the date of purchase.

Step 8: A special page will open in your browser for refunding your purchases. Please provide your account details to access the problem description.

Step 9: In this step, you need to explain to Apple why you want the app back. If you decide to return money for programs every day, then after a while they will refuse you. The reason "I just don't like this app because..." won't help. Your subjective opinion in no way determines that the application is bad and you need to make a refund. Therefore, if you did not like the graphics in the game or you used the program and realized that it was no longer needed, then you will not be able to get your money back.

Step 10: You have to choose a problem from the list of proposed ones and write a capacious comment in English. Apple offers several ready-made options:

I did not consent to this purchase.
The content was not loaded or cannot be found.
Content does not install or loads too slowly.
The content opens but does not work correctly.
The problem is not listed.

Step 11: After you have written your application, click the “Submit” button. Within a few hours you will receive an email confirming that your claim has been accepted.

After this, you need to wait for another letter from Apple stating that a company employee has started working on the application and within 2 days you will receive a detailed response from support. Depending on the situation, they will either immediately return the money to your account or ask you to clarify some points, send screenshots, or simply refuse.

Apple offers owners of electronic devices to subscribe to various services. In some cases, a person unknowingly purchases programs or pays for access to additional features. Getting a refund for an iTunes subscription is quite difficult, but it is possible. The issue will need to be resolved in a timely manner and on an individual basis.

Is it possible to get a refund for an iTunes subscription?

The official Apple store contains applications and services that require a subscription to access. That is, in some cases it will not be possible to pay just once to get a specific game or application. You will need to pay a certain amount each month in order to continue using the program. Moreover, the money will be debited automatically from the bank card that is attached to iTunes.

Because of this, people often find that they no longer need a specific subscription, and they are charged for it. To avoid finding yourself in such a situation, you need to promptly cancel a service that is no longer of interest. However, not everyone manages to abandon it in time. Also, some users simply uninstall the application, but uninstallation does not get rid of the subscription.

Owners of iPhones, as well as other Apple products, may wish to return their money to iTunes. After all, an unwanted subscription can cost up to several thousand rubles, so purchasing it can affect your budget. Apstore and iTunes do not provide refund options for purchases. However, do not despair, because there are still ways to get your money back.

The necessary conditions

Next, you will need to wait for a response from support. It arrives within two days from the moment the request is sent. Employees may agree to return money to a bank card. However, a refusal may also be received with an explanation of the reasons. In any case, it’s worth writing, especially if less than a week has passed since you subscribed. If the answer is positive, all you have to do is wait for the money to arrive. They will have to wait for two weeks.

How to call iTunes to get your money back

If a person does not want to write a letter to the support service, he can call. Then you will be able to discuss the problem in person and quickly achieve its solution. There is a support number that is relevant for Russia. The person will be required to dial the following numbers: 8 800 555 6734.

Important! Previously, it was only possible to consult about iTunes in English. Now you can talk to specialists in Russian.

To do this, when calling, you need to press the “5” button. After this, you can talk to a specialist about the existing problem. At a minimum, they will tell you what can be done in such a situation. It is also quite possible that it will be possible to immediately achieve a decision regarding the return of money. In this case, all you have to do is wait for them to be transferred to the card.

Cash back apps for purchases

If a person wants to get a refund for purchases on iTunes, he can use the applications. First of all, you can achieve what you want through the iTunes store itself. In this case, you will need to log into your account and then go to your purchase history. There you can view all transactions that have been made. By default, the last ten are shown, but you can also see the rest.

You should select the option you are interested in, and then click on the “Report a problem” button. There you will need to write in detail why you want to return the funds. For example, the application was accidentally purchased, or it was done without the desire of the phone owner. In this case, the funds are almost always returned.

You can also use the AppStore for this purpose. Again, you will need to open your purchase history and report the problem. The more detailed a person explains the situation, the better for him. You just need to wait for a response from technical support, and then, if successful, you can get the money back to the card.

Many users of Android devices who have switched to iOS note one drawback of the App Store compared to Google Play - the lack of a “trial” period for paid programs. In the Android app store, you can return money for a purchase if 15 minutes have not passed since the download; iPhone and iPad users are deprived of this opportunity. However, few people know, but you can still get your money back for a purchase in the App Store. In this article we will tell you how to do this.

In contact with

The most common situation in which users want to return money for a program or game from the App Store is the purchase was made by a child.

In addition, there are often cases of dishonesty among the developers themselves, who try to interest the user with colorful descriptions or tempting screenshots, as well as application names similar to well-known analogues. Often, after purchasing such programs, a person is disappointed that he did not get what he paid for. In this case, it is necessary to resort to the money return procedure, even if it is 75 rubles.

1. Open any browser and follow this link.

2. Enter the Apple ID account information you used to make the purchase.

3. Select a purchase and click on the button To report.

4. Select the problem, briefly describe it in the appropriate field and click Send.

After this, your request to iTunes support will be reviewed within a few days. Unfortunately, technical support may reject the claim. So you shouldn’t abuse this method of “testing” applications before purchasing.

And, we tell you how we once had the opportunity to return $100 for a purchase made by a child.

How to get a refund on an App Store or iTunes Store purchase through iTunes on Mac or Windows

To get started, you will need a Windows or Mac computer with iTunes installed (you can download it).
Open iTunes, go to the Account and select View...

Enter the password for .
In the viewing window that opens Account Information find the item Purchase history. Press See all.

Find the desired purchase in the list of all purchases, open an account by clicking the button "More" . It is worth noting that claims are accepted (refunds are possible) only within 90 days from the date of purchase.

Click on the button Report a problem.

After this, a page will open in the browser where you can indicate the problem that arose with the purchase. Select the type of problem and, if desired, provide a comment.

Click Send.

How to get money back for purchases in the App Store:

Step 1: Open iTunes on your computer (Mac or Windows).

Step 2: Go to the store's home page and under Quick Links, open the "Account" section. In the window that opens, enter your account information.

Step 3: In the right column, click the “Account” link again. This will take you to your account information page, where you can view your purchase history and complete the refund procedure.

Step 4: Scroll down the account page and you will see the “Purchase History” section. Here you need to click the “See all” link.

Step 5: Open a list of your recent purchases and downloads. Find the app you want a refund for.

Step 6: Click on the arrow to the left of the application name to see a more detailed description of the program.

Step 8: A special page will open in your browser for refunding your purchases. Please provide your account details to access the problem description.

Step 10: You have to choose a problem from the list of proposed ones and write a capacious comment in English. Apple offers several ready-made options:

I did not consent to this purchase.
The content was not loaded or cannot be found.
Content does not install or loads too slowly.
The content opens but does not work correctly.
The problem is not listed.

Step 11: After you have written your application, click the “Submit” button. Within a few hours you will receive an email confirming that your claim has been accepted.

How to get money back for an app in the App Store. All the most interesting things for iPad How to get money back for a paid application

How to get money back for purchases in the App Store:

Is it possible to get a refund for an iTunes subscription?

The necessary conditions

How to call iTunes to get your money back

Cash back apps for purchases

How to get a refund on an App Store or iTunes Store purchase through iTunes on Mac or Windows

How to get money back for purchases in the App Store:

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