Not included in the play store. What to do if the Play Market does not work - twelve ways to solve the problem. Erase Google Play data
There are many reasons why you will need to go to the Play Market. In this service you can download many interesting games, books, as well as software for personal tasks, business, time management, etc. You can log in to the service using your Google account. As soon as you enter your email address and password, the device will enter the Play Market. More detailed instructions can be found in the article.
How to sign into Google Play account from a new device
If you've changed your phone or are using an app for the first time, the first step is to find the app icon on your desktop and then simply tap it. You won’t have to download anything additional, because this software is pre-installed as standard on smartphones running Android OS.
To create an account in the Play Market, you need to do the following:
- Add an existing Google profile.
- Create a new account.
If you already have Gmail mail, then creating an account will be easier. If you want to know how to log into your Google account, just follow our tips. You can select “Add an existing profile” and enter your email address and password. Once logged in, you can safely use the service and, of course, download any applications.
If you don't have an email, create one in Gmail. It’s best to do this from a computer, but you can also do it from your phone. Then you just need to enter the Play Market according to the instructions above. After following the above tips, you will already know how to add an account, so this issue will not bother you anymore. If you have problems after using the Play Store for a long time, read the tips below.
What to do if you already have an account, but your device does not log into the Play Market
Do you know how to log into your Google account, but the Play Market has stopped opening and is showing an error? This problem can also arise even for those who have been using a smartphone for a long time without logging out of their account. Below we will tell you how to change your account if the application constantly displays the message “You need to sign in to your Google account.”
Deleting a Google profile in “Applications”
Since the problem may arise due to a Google update, you can simply remove the account from the list of synchronized profiles on the device, and then log in to the service again. To do this, first go to “Settings”, there select the “Accounts” column. Among them, find the profile from which you usually access Google Play Market and delete it.
You will need to add an account on Android from scratch, that is, simply enter your email and password. If this method does not help you, you should definitely try the next method.
Clearing data in the Play Market
If the device still does not log into the Play Market, try clearing the application data. This method can also help you get rid of the problem with logging into your account from your phone. Go to the “Applications” submenu, which is in the “Settings” section, and select Google Play from among them. In the menu that appears on the screen, you need to select the “Erase data” column.
This method should also clear the cache. Before erasing data, you can first clear the cache. Check if the application is using cache memory. If yes, then click “Clear cache”.
Uninstalling updates
Still not logged into the Play Store? Then you should try to remove Google Play updates. All saved data and changes will be deleted, which the application itself will warn you about.
To remove updates, go to “Settings”, and from there go to “Applications”. Select “Play Market” again, and in the application menu, select the “Uninstall updates” column. This step will return you to the software version that was pre-installed on the gadget before all updates.
Recently, a very common problem that users have encountered when starting a download from the Google Play Market is the error “You need to sign in to your Google account.” We will tell you what this synchronization failure means and what needs to be done to fix it.
This error does not allow you to activate your account, even if you enter the correct account and password. It is most likely that this synchronization failure occurred after recent Android updates, which may have contained broken code, or due to a failure of Google services on the phone. In any case, you need to make several resets that will help clear the error.
It’s rare, but it still happens that the error that says “You need to sign in to your Google account” in the Play Market occurs due to a failure in the date-time settings. Go through and make sure that these data on the phone are set correctly.
It is advisable to set automatic time detection. If everything is fine with your temporary settings, but you cannot enter the Market, proceed to the next steps.
Deleting Play Market application data
To reset all information about Google services, you need to go to the Application Manager and one by one open information about the Play Market, Google Play Services and Google Services Framework (All tab). For all three applications, we perform the standard ones - Clear cache and data, Stop and shutdown. Restart Android and check.
If the login failure persists, then remove updates for Play Market and Google Play Services. This step clears the error for most users.
If the previous step did not help, re-sync your Google account on Android. To do this, open Settings - Accounts (different names may vary on different devices). Select Google from the list of accounts and open it.
Click on your account, thereby going to its settings. Uncheck the boxes from all elements and select the function in the upper right corner “Delete account.” record". After everything is erased, reactivate your account and check the boxes.
If the error “sits deeper”, then you will have to do reset devices to factory settings. There is a lot of information on the Internet on how to do this. And at the end there is a complete and visual video instruction on all the methods described above.
These methods should fix the “You must be signed in to a Google account” connection failure and you will be able to sign in to the Play Market. I would like to note that this error can also appear in Android emulators - BlueStacks And Nox App Player. To fix the error in such emulators, you need to follow the same steps.
In contact with
1). Go to the “Settings” section;
2). Open the “Application Manager” section (on some devices this column is simply called “Applications”);
3). Find it in the Google Play list and click on Market
4). Here we need to click either “Erase data” or “Clear cache” - on different device models this column may be called one way or another.
If after this the problem has not been solved, we will look for a solution further.
3. Get rid of application updates.
We also go to the “Settings” section, then to “Applications”, but do not erase the data, but click “Delete updates”. Thus, the Market will return to its original state, when the program was just installed on the smartphone.
4. Reset Google Play Services settings.
We do the same as in the second point, only we select not the Market itself, but “Google Play Services”. Then we clear the data and cache.
5. Google Accounts is not activated in Settings
To enable the application, you need to go to the “Settings” section, then to “Applications”, then click on “All”. Find the item “Google Accounts” and activate the program.
6. “Download Manager” is disabled
Go to the settings section in “Applications”, then to “All” and find the “Download Manager” section in the list. If the manager is not activated, you need to enable it. But if it's enabled, you don't need to change anything. So the problem lies elsewhere.
7. Removing your Google account and restoring it
To delete an account, go to “Settings”, then find “Accounts and synchronization settings”; in some devices this column is called “Accounts and synchronization”. Here we delete the account and then restore it.
8. Programs that prevent the Google Play Store service from working
Some applications you have installed may block the Market. Therefore, carefully go through the list of installed programs; it is likely that some programs do not allow the Market to work fully. Such service-blocking applications include Freedom.
9. Troubleshooting the “hosts” file
So, you actually have Freedom installed on your device. Then the ninth point will certainly help you understand the current problem. But in this case, root rights are required. First of all, you will need to disable the Freedom application. You can do this by going to Stop. After we have disabled it, feel free to delete it.
That's not all, next we will need the Root Explorer program. Downloading it will not be difficult. So, we have the program. Next, go along the path “/system/etс/” and find the hosts file. You can open it using any text editor. In this file we need to leave only one line: “127.0.0.1 localhost”. If it is not there, we register it ourselves. There should not be any other lines.
10. Reset settings - Hard Reset
The toughest, but time-tested method. Thus, we delete absolutely all data located on the internal storage. If you have a memory card installed, then there is no need to worry about it, all data will remain safe.
And so, go to “Settings”, click on the “Backup and reset” item and select “Reset settings”. After this, the “Reset phone settings” option will appear in front of us, then click “Erase everything”.
There is no need to be afraid for your data, since there is a backup copy of the system. It is not difficult for the user to create a copy. You just need to find the “Data backup” item in the settings. As soon as you reboot your mobile device after clearing the data, all data can be restored from the compiled copy.
11. Lack of internet connection
Perhaps the problem is the lack of Internet. Go to any browser and try to open a website, but if you can’t do this, most likely you need to solve a problem with the Internet.
12. Set the correct time - “No connection”
Let's say you see the error “No connection”, but you have made sure that the Internet on the device is fully functional. Then you will need to go to the time settings and set the correct time zone and, accordingly, the time itself. To prevent such problems from arising again, you need to create synchronization between time and the network. It's very easy to do. Go to “Settings”, click on the “Date and time” column, and then, next to two columns, check the boxes – “Network time zone” and “Network date and time”.
13. Clean the Clean Master system.
CCleaner, run, click clean. Ready.
14. Error when receiving data from the RH-01 server
If all these tips did not help you, ask questions in the comments and the PlayMarket-androidS site team will help you.
You may have one of the following problems:
- Play store error: insufficient memory.
- Play Market error: no connection.
- What do Google Play errors mean?.
Sometimes a glitch occurs in the Google Play Market, due to which the user cannot log into his account, download the application or update it. What is the cause of the server error, and how to fix it; how to prevent? Let's try to understand the main problems and find their solution!
Why there may be a problem with the Play Market
Google Play Market is a voluminous application that integrates almost all programs installed on an Android device. The main function of the Market is the timely updating of these programs. Thus, the user does not need to waste time visiting developer sites to get the “latest” version of their product. You just need to set up automatic updates.
Google Play Market application
Of course, this level of integration requires an account to store data about installed applications. Since the Play Market belongs to Google, the account is linked to it, and accordingly, Google. And if any problems arise with it, then they are transferred to the “Market”, and therefore to the installed applications. Conversely, malfunctions in the Market can lead to errors in the entire account. However, don't panic right away. Perhaps in your case everything can be solved “in two clicks”.
What could be the reasons for Google Play Market not working properly? Below is a list of the most common ones.
This list lists problems in order of decreasing likelihood of occurrence. Before we jump straight into solutions, let's look at what types of errors may appear.
Types of errors
Play Market server error
There may be several Play Market errors. Although each is technically different in nature, the reasons are usually similar for all. This article is intended to help solve only those errors that are listed below.
The occurrence of any of the presented errors is the result of failures of the Google account or the entire system. Some of them may appear when installing applications, others when updating them. Whenever they arise, a set of actions must be carried out to solve them. It is impossible to single out a specific method for solving a particular error, since they all appear in different cases and for different reasons.
So, if you receive a message about any of the presented errors, check out the solutions to solve them.
How to fix server errors in the Play Store
As already indicated, the root cause of a particular error is difficult, almost impossible, to identify. Therefore, to solve any problem you need to take several mutually exclusive steps. They are presented below in order of execution.
Checking some parameters
Before you begin the following steps, make sure that:
Despite the ridiculous banality, often it is the restoration of these simple factors that helps restore normal operation of the Play Market. If everything is in order here, go to “Step 1”.
As simple as it may sound, sometimes a simple reboot really helps. The fact is that when you turn off the device, part of the cache is automatically deleted. So, by rebooting your phone or tablet, you can get rid of erroneous files or data.
To reboot, hold down the device unlock key. In the window that appears, select “Restart”. If you don’t have it, click “Turn off power”, and then turn on the device manually by holding down the same key.
Reboot your device
Reset settings and clear cache files
Erase residual data and clear the cache
In most cases, these actions are quite sufficient. If they didn't help, move on to the next step.
Uninstalling all Play Market updates
Play Market updates can sometimes cause disruption to the system, especially if you have a relatively new device model. Removing them can help deal with the problem of errors. However, please note that in this case, the settings of the Play Market itself will be reset to their original settings.
To remove updates, go to the Google Play Market application settings, as we did in “Step 2”. Now click the “Uninstall updates” button.
Uninstalling Play Market updates
Clearing data from Google Play Services
This application is responsible for the correct operation of the main functions of the Play Market, such as updating or installing programs. Sometimes clearing the cache and contents of “Services...” helps to fix the mentioned errors. To carry out “Step 4”, find “Google Play Services” in the list of programs installed on your device (as we did with the Play Market). Then click “Erase data” and “Clear cache” in sequence.
Cleaning up Google Play Services
Activating the Download Manager program
The Download Manager application is responsible for the device’s hardware ability to download programs from the network and install them. Sometimes the “Manager...” functions may be disabled. To enable them, do the following:
If the “Download Manager” was indeed disabled, you must enable it, even if this did not help fix the errors. Otherwise, you will not be able to download programs at all.
Enable the “Download Manager” functions
Deleting your entire Google account
Often errors occur due to problems synchronizing your Google account with the Play Market. To fix this problem, you will have to delete your account.
Deleting your account without first synchronizing will result in the loss of personal data. To avoid this, you must use the data backup function.
Backup is carried out as follows. Go to the “Settings” of the device and find the “Accounts” item. Then select your Google account by clicking on it.
Find "Accounts" in "Settings"
Click on the name of your mailbox to enter the synchronization (backup) menu.
Click on your Google account name
In the menu that opens, you will see several items and sliders next to them. When the slider is enabled, the relevant data will be backed up. We recommend leaving all sliders turned on. Now press the hard Options key on your phone or tablet (usually the touch button to the left of the Home button). In the window that appears, click “Synchronize”.
Click "Sync"
After synchronization is complete, you can delete your Google account with peace of mind. The delete button, as you probably noticed, is located in the same place as the “Synchronize” button.
Reboot your device and sign in to your Google account again (just go to Play Market or Gmail). The device will prompt you to restore your account data from the Google server. Now all applications from the Play Market installed on your device are normalized and synchronized. But if this step did not help you, move on.
Removing incompatible programs
If you have previously installed any programs not from the Play Market, there is a high probability that they are harming your account. It is especially worth highlighting applications for working with the functions of the Market itself. For example, those that are used to receive paid bonuses from games for free.
Running malicious applications disrupts data synchronization across the entire device and can lead to serious problems.
Often such programs are equated to viruses. Therefore, they must be removed immediately. If you did not install them yourself, we recommend using an antivirus, for example, “Dr. Web". Install it and scan and then clean the device.
Install antivirus "Dr. Web"
Reset Android OS settings
This step is, of course, quite radical. Resetting the OS settings will result in loss of application data and will also restore the phone (tablet) to factory settings.
However, quite often this method allows you to get rid of all potential problems. Perhaps even from those you didn’t even know existed. You can also do a factory reset if you don't want to go through the steps above.
Eliminating errors through software intervention
This method can be very effective, however, it requires minimal knowledge of the Android OS, as well as some IT skills.
Delete all data from the specified folder.
Without closing the program, go to “Options” -> “Permissions” and check the boxes exactly as shown in the screenshot.
Using "Root Explorer"
An error with the system message “could not contact the Google servers, please try again later” often occurs when you try to either add a new Google account, or simply go to Google Play or Play Market.
The solution to most of these errors (for example, from the same “test”) is approximately the same, while the fact remains unchanged that the error lies in the device itself and is not related to Google servers.
What should I do if I couldn't contact the google server?
So, a little later we will look at the main methods that almost always help fix this error.
However, first it is necessary to mention the obvious, but at the same time important things:
- 1. Yes, it’s funny and unlikely, but there are still cases when a user tries to add an account that is not related to Google services: for example, “mail” or “yandex”.
- 2. Check if the Internet works at all: open your browser and go to any website.
- 3. Check that the set date and time are correct.
If no such obvious problems are observed, but the device persistently writes “could not contact Google servers, try again later,” then in most cases the culprit for errors with Google services is an application called “Freedom”.
There are two possible options:
- 1. If the application was installed and subsequently deleted, try installing it again and checking the functionality of Google Play (if this helped resolve the error, it means that the application was previously uninstalled incorrectly).
- 2. If the application is already installed, delete it. However, simple uninstallation will not help here: you need to completely clear your device of this “useful” application. For this:
- A. Launch the application and click Stop in the pop-up menu.
- B. Close it using either “Device Manager” or “Task Manager”.
- B. To remove, use one of the “killer utilities” (“Clean Master” or “History Eraser”): run the program and remove everything related to “Freedom”;
- D. Reboot the device and check its functionality again.
How else can I fix the “failed to contact Google servers” error?
- 1. Using the same application, clear the cache, but not only of the Google Play service, but comprehensively of the entire device. Perhaps this will help fix not only this error, but also prevent new ones from appearing.
- 2. As with the “RH-01” error, the reason that a smartphone or tablet with Android OS was unable to contact Google servers often lies in the absence or incorrect operation of the “Google Services Framework”: either enable this service or install it again.
In addition, check the “GoogleContactsSyncAdapter.apk” file: try updating it or deleting it, and then installing it again (but, accordingly, using third-party devices).
- 3. It is possible that “Two-Step Verification” is installed on your account. To check, you need to log in to “gmail.com” on the official Google website, go to the “Authorization of applications and sites” section and check what parameters are set.
- 4. There may be a block in the “host” file (located in the /system/etc/ directory). Using an application (for example, “Root Explorer”) and using “root” rights, check what is specified in the file after the line “127.0.0.1 localhost”: ideally, if you did not install anything yourself, there should be nothing after this line .
- 5. Remove “Always active mobile transmission” in the wireless network settings: this is especially true for older versions of the operating system.
- 6. Before entering personal data in your account, you can call up the context menu in the upper right corner: here you will need to select “Log in via browser” or “Login in browser” - accordingly, you will be redirected to the browser to enter data.
- 7. Reset the settings to factory defaults and use the “Initial Setup Wizard”.
- 8. As a last method, you can use third-party applications to create or add an account manually: for example, “Android /Add Account”.
Thus, there are quite a lot of possible solutions to the “failed to contact Google servers” error. In any case, we strongly recommend that you delete the “Freedom” application and not use it in the future: sooner or later this application will “bring” various kinds of errors to your device. In addition, you should clear the device cache at least occasionally, since cached errors will make themselves felt.