New self-service systems for individuals and legal entities from MTS. MTS services: Paid and free MTS Options Self-service

Mobile version of the Internet assistant MTS allows you to access Tariffs, services and options from your mobile phone. Small screens cannot provide convenient management of their number, as all control elements have too small sizes. The problem solves the mobile Internet assistant from MTS.

As part of this review, we consider not only the mobile version of the Internet assistant, but also the service "Mobile Assistant". The application "My MTS" will also be affected by which Very convenient to manage tariffs, services and bonuses From the screen of your mobile phone.

Mobile Internet assistant from MTS is an upgraded version of the usual "personal account". Therefore, it is the same as the usual version for large screens. What makes Mobile Internet Assistant?

• Manage services and options;
• Manage the MTS bonus program;
• Control the service of the beep;
• Determine the location of your friends, as well as perform other actions with the number.

The Internet Assistant is a great way to manage the limit within the service on full trust. Using this control system is carried out without any additional subscription fee. And all transitions from the tariff on the tariff and the connection of services are charged in accordance with the subscriber tariff plan.

The application "My MTS"

Mobile Internet Assistant MTS is available not only in the form of a web-interface adapted for small screens of phones, smartphones and tablet PCs, but also the form of the application "My MTS". The application is available for downloading in the AppStore and PlayMarket online stores for devices on iOS and GoogleAndroid. Owners of devices on Windows Phone remains content with a standard browser with a mobile version of the Internet Assistant from MTS.

My MTS application is designed to provide more convenient management of your number. With it, you can quickly change the tariff plans, connect and disable services, work with bonus balance, use other services. To get a direct link to the application from your mobile phone, dial the USSD command * 111 * 1 # or look into the appropriate store.

The My MTS application is running Google Android 2.3 operating systems and above, as well as running iOS 7.0 and higher. To communicate with MTS servers, the connection can be used through mobile networks or Wi-Fi.

Service "MTS Service"

At your disposal there is only a simple phone without the possibility of installing applications? Do not worry, with it, you can also manage your number. To do this, use the service "MTS Service * 111 #". It provides access to managing its number through the USSD command * 111 #. By typing this command, we will get into a simple menu, with which management is managed. What are the features of the service?

• Connect and disable services and options;
• Subscription management;
• Management of tariff plans;
• View balance and much more.

If your phone for some reason does not want to correctly display the opening up USD menu, try switching to transliteration using the USSD command * 111 * 6 * 2 #. As a result, the menu will be displayed by English letters. For reverse switching, dial the USSD command * 111 * 6 * 1 #. MTS Service * 111 # is provided without a subscription fee. Before connecting / disabling services and options, as well as before work with subscriptions and tariffs, make sure that you are familiar with the parameters of your tariff plan, as well as with the principles of tariffing services, options and subscriptions.

Service "Mobile Assistant"

Do you think that we have already considered all mobile services? No matter how much - we forgot to tell about the "Mobile Assistant", available in the form of a voice portal for a short number 111. Calls to this number are freeAnd the number control occurs by pressing the corresponding buttons after the autoinformer response. Here is a list of popular combinations:

• Pressing the 1 - balance button;
• Pressing the buttons 1, 2, 1 - payment by the bank card;
• Pressing the button 3 - activation of the promised payment;
• Pressing the button 4 - request for the name of the tariff plan;
• Pressing the 7 button - information about promotions, useful options and tariffs.

Access to other features You will receive through the voice menu - carefully listen to the instructions of the autoinformer.

Using the service "Mobile Assistant" by number 111, you need to pay a report in your actions, as they are recorded by the network equipment - when making erroneous actions, you carry responsibility for them, and not the operator.

How to connect a mobile assistant on MTS

In order to use the mobile version of the MTS Internet assistant, you need to get a password, going to the main page of the service from the computer and entering the number of your phone there - password will come in the form of SMS. In addition, going to the mobile version website from your mobile phone, we will be able to access the system without any password. As for the service "Mobile Assistant" and MTS Service * 111 # ", then they are available to all default subscribers - without any connections.

How to disable mobile assistant

Disabling all of the above services in the MTS network is not provided. Therefore, it is impossible to disable access to mobile assistants and the "personal account".

The MTS operator has introduced new self-service systems for individuals and legal entities.

For individuals

Mobile TeleSystems (MTS) introduced the self-service service, which combines the management of a wide range of telecommunication services in a single web interface, which can be accessed with the help of popular social networks.

"Personal Account" MTS is a personal page of the subscriber at www.mts.ru, which combines the main self-service services MTS - "Internet Assistant", MTS Bonus, "Easy Payment", "Autoplating", "Idea Board" , MTS Search, voicemail and many others. The service is available to all MTS mobile subscribers, authorized in the "Personal Account" can also be using an account in popular social networks, such as Facebook and VKontakte. Social network users will be able to establish a special widget of the "personal account" MTS, which reflects the balance, the number of bonus points, the current tariff plan of the client, which will make track of the status of a mobile phone account from its page and be aware of news and offers from MTS.

For legal entities

Mobile TeleSystems (MTS) announced the launch of a new self-service service for the corporate clients "Virtual Manager", which allows you to manage all corporate numbers, services and expenses of the company to communicate at the federal level from anywhere in the world where Internet.

Virtual Manager is a free self-service Internet service for MTS corporate clients, which allows users to manage their corporate contract for communication services. MTS customers have the ability to independently order the remote replacement of the SIM card for any employee of the company, regardless of which territorial unit it works, replace telephone numbers in any region, form summary analytical reports with traffic schedules, payments and other analytics.

"More than 91% of companies in Russia enjoy mobile communications, and for business of any size it is critically important to use all the possibilities that make a cellular communication as efficiently as possible. The "Virtual Manager" service fully meets the basic needs of business users. This is a convenient tool for monitoring contracts for communication services for small enterprises that do not have a personal manager in MTS and for large corporations with an extensive regional structure, for which it is important to conduct round-the-clock centralized accounting of expenditures in all areas of activity, "said the director noted Department of work with a large business MTS Ilya Alpatov.

The main difference between the new self-service system is centralized architecture, due to which MTS clients can quickly manage local and regional contracts for communication services through a single Web interface.

The service "Virtual Manager is provided free of charge and is available for connecting any MTS corporate client throughout Russia.

MTS Russia can be attributed to a customer-oriented company that offers subscribers a whole range of paid and free services. Some of them connect automatically when buying a package, some are activated by the user. In most cases, self-service system supports deactivation of paid service. Operators offer customers to customize their own. And this means that you can disable any paid and free service at any time.

Options for options are easiest to obtain using the "Detailing and Service" function in the Internet Assistant. Usually payment for such services is removed regularly once a month or daily when used.

In the MTS personal account, disable paid services in the "Tariffs and Services" section and then select "Service Management", for example, the most popular and known from them:

• service "Bead" with music instead of beeps;
• "Everywhere at home" - saves on calls when calling between regions;
• "Child under supervision" - tracks the location of children by mobile phone.
• "All Russia" - discounts on calls for "Smart Business" plans;
• "BIT" - connecting online traffic;
• entertainment content, such as weather forecast or dating.

Paid services include subscriptions, music, news and entertainment channels, identification of the number, etc. Free Services are free served support numbers, SMS, self-service office, as well as balance sheet service, loan connection, etc. The full list of connected services available for free, can be obtained in the web application interface My MTS or in the LC section previously described.

MTS self-service services: how to learn about connected services

Many MTS subscribers do not think about the fact that you can manage your budget and monitor the costs of telecommunication services. For example, in addition to the subscription fee within the framework of the action, the plan or as a result of self-activation, a number of paid services can be connected, in which there are no special needs.

You can manage your service package in different ways, the most clear of them, of course, is a web application account My MTS, you can use the personal account at any time if you have a smartphone - available from a mobile device. In the MTS account in the Personal Office, periodic services, paid once a month will be reflected in the account details. This report can be requested and obtained directly from the main page of the self-service office by clicking on the "Detailing" link.

Management of connected services in my applicationMTS.

My MTS is a customer support service portal that provides ample opportunities for managing the provider provided by the service provider. They can be connected and disabled by the user at any convenient moment.

As for paid and periodic services that are activated on the user's phone, with a comprehensive list, you can read in the "Tariffs and Services" section, then select "Service Management". The entire list of available services will appear on the screen, which can be deactivated without additional contact with the Provider's office. In the same way, they can be activated as needed not to pay for unused capabilities.

Services managementMTS. throughsMS.

The list of services provided to you is free, you can get SMS by sending the text "0" to the number 8111. To highlight the capabilities that require payment, the message "0" is sent to the same number. After receiving the list, all unnecessary options can be disabled in one of the listed methods:

• using SMS;
• when entering short commands;
• through the call center;
• in the MTS self-service office account;
• in the cabin.

Services managementMTS.viaUSSD.

USSD is a specialized service provided by all telecommunications operators, which implies control of the service plan options using short commands. For information about all available services, enter ✶152 #, and when entering ✶152 * 2 #, the services are displayed for which money is charged. The same can be done using a mini-menu that is displayed when the command is activated. This service is designed for subscribers who are not able to use free web access.

Contact information and phone numbers of the subscriber service MTS for residents of all regions of Russia, the entrance to the "Personal Account" of MTS and other ways to communicate with the operator's reference service.

Unified Free Service Support Service "MTS":

Calls to the MTS Reference Center Room 8800 250 0890 are not charged with urban and mobile phones of Russia.

How to get through to MTS?

The call to the MTS support service for hotline numbers from anywhere in Russia, including Moscow and St. Petersburg, will always be free. For appeals to the subscriber service of the operator from a mobile phoneconnected to MTS cellular network, please use a free short phone help phone and technical support (Only for MTS subscribers in Russia).

To call MTS from the mobile phone of another operator (Megaphone, Beeline, Tele2, Rostelecom, Yota) or urban phoneFor free communication with the MTS Support Operator, use the phone number 8800 250 0890.

For personal information, service management and changes to the installed tariff, please be prepared to provide your passport details a hotline employee. Please note that the connection of some additional services may be charged, in accordance with the operator tariffs. Operator Call Center MTS?

Unified Free Service Support Service Group of MTS:

For this number, the MTS, Internet and television of MTS and "" is supported by MTS and MTS and Television. All calls to the room 8 800 250 0890 Payable by MTS. Calls to the line number 8800 are absolutely free for callers from stationary or mobile phones registered in Russia.

Support service number for calls from Moscow and from abroad:

When in roaming MTS, outside of Russia, you can call the operator by number +7 495 766 0166 from your mobile phone completely free.

Calls to the stationary number of the contact center +7 495 766 0166 From the phones of other cellular operators (including megaphone, Beeline and Tele2) and from local rooms are paid in accordance with the tariffs of the telecom operator. Use this number if you are in international roaming or want to call MTS from a foreign number. Be sure to type the reference service in the international format with +7 and specify the cost of international calls. This is especially important if you are calling from the phone in a hotel room.

The MTS subscription service consults and customer support for connecting and disconnecting services (both paid and free), changes in the tariff plan, providing information on the account, blocking a SIM card and on other requests. You can contact the support service around the clock.

Personal Cabinet Subscriber MTS

MTS Group of Companies unites three directions at once: MTS mobile communications, and. For each of them there is a separate personal account. Please select a personal account depending on whether you are the client of which MTS unit you are.

Personal Cabinet Client Available on the official website of the operator MTS Russia. To obtain information about the possibility and procedure for connecting a personal account, with any appeals and comments on his work, please contact the "Mobile System Mobile" 8800 250 0890 or 0890 from Mobile MTS.

Online support for MTS customers

Could not get through to the MTS operator's reference service? Then contact us through the Special Feedback section on the MTS website. In this section, you can ask anyone interested question, complain, express your gratitude or leave a wish for the work of a cellular operator and maintenance in official offices and salons. Any questions related to MTS cellular network (Claims, Services, Tariffation) You can also ask an email to the official address This email address is protected from spam bots. You must have JavaScript enabled to view. . The company's specialists will try to answer the request as soon as possible.

MTS subscriber service staff are always available to communicate with subscribers in the most popular social networks: MTS groups In contact with, on the Odnoklassniki, in Facebook. and Google Plus. . You can count on the operational response through these communication channels with MTS.

Do you prefer to follow the latest news of the MTS operator in a more concise form? In addition to accounts in the social networks "MTS" leads the official micro-blog in Twitter. Where all the latest news and useful information for subscribers are regularly published.

Cities in which MTS works

MTS Customer Support Service Works in the following regions and cities of Russia:

Moscow (Moscow time) and St. Petersburg (SPB), Republic of Adygea (Maykop), Altai Territory (Barnaul), Amur Oblast (Blagoveshchensk), Arkhangelsk Oblast (Arkhangelsk), Astrakhan Oblast (Astrakhan), Belgorod region (Belgorod), Bryang region (Bryansk), Republic of Buryatia (Ulan-Ude), Vladimir Oblast (Vladimir), Volgograd Oblast (Volgograd), Vologda region (Vologda), Voronezh Oblast (Voronezh), Republic of Dagestan (Makhachkala), Jewish JSC (Birobidzhan), Transbaikal region (Chita), Ivanovo Oblast (Ivanovo), Republic of Ingushetia (Magas), Irkutsk Oblast (IRKUTSK), Kabardino-Balkarian Republic (Nalchik), Kaliningrad region (Kaliningrad), Republic of Kalmykia (Elista), Kaluga region (Kaluga), Kamchatka Territory (Petropavlovsk-Kamchatsky), Karachay-Cherkess Republic (Cherkessk), Republic of Karelia (Petrozavodsk), Kemerovo Oblast (Kemerovo), Kirov region (Kirov), Komi Republic (Syktyvkar), Kostroma region (Kostroma), Krasnodar region (Kras Nodar, Sochi, Novorossiysk), Krasnoyarsk Territory (Krasnoyarsk), Kurgan region (Kurgan), Kursk region (Kursk), Leningrad region (Vyborg, Luga), Lipetsk region (Lipetsk), Magadan region (Magadan), Republic of Mari El (Yoshkar -Ol), Republic of Mordovia (Saransk), Moscow Oblast (Odintsovo, Sergiev Posad, Ramenskoye, Lyubertsy, Krasnogorsk, Mytishchi, Shchelkovo), Murmansk region (Murmansk), Nenets JSC (Naryan-Mar), Nizhny Novgorod region (Nizhny Novgorod), Novgorod Oblast (Velikiy Novgorod), Novosibirsk Oblast (Novosibirsk), Omsk Region (Omsk), Orenburg Oblast (Orenburg), Oryol region (Orel), Penza region (Penza), Perm Territory (Perm), Primorsky Krai (Vladivostok), Pskovskaya Area (Pskov), Republic of Altai (Gorno-Altaisk), Republic of Bashkortostan (Ufa), Rostov region (Rostov-on-Don), Ryazan region (Ryazan), Samara region (Samara), Saratov region (Saratov), \u200b\u200bSakhalin region ( Yuzhno-Sakhalinsk), Sverdlovsk region (Yekaterinburg) , Republic of North Ossetia - Alanya (Vladikavkaz), Smolensk region (Smolensk), Stavropol Territory (Stavropol), Tambov region (Tambov), Republic of Tatarstan (Kazan), Tver region (TEV), Tomsk region (Tula) ), Republic of Tyva (Kyzyl), Tyumen Oblast (Tyumen), Ulyanovsk region (Izhevsk), Ulyanovsk region (Ulyanovsk), Khabarovsk region (Khabarovsk), Republic of Khakassia (Abakan), Khanty-Mansiysk AO - Ugra (Khanty-Mansiysk), Chelyabinsk Region (Chelyabinsk), Chechen Republic (Grozny), Chuvash Republic (Cheboksary), Chukotka AO (Anadyr), Republic of Sakha (Yakutsk), Yamalo-Nenets JSC (Salekhard) and Yaroslavl region (Yaroslavl).

Additional information on Special MTS Tariffs and on our website. Subscribers with premium tariffs are serviced outside the queue, according to priority order.

In contact details, tariffs, addresses of official sites and the geography of the presence of the mobile operator are possible changes. Specify the current reference information on the 24-hour telephone hotline "Mobile Systems" (telecommunications information service) 8800 250 0890 or on the official website of the company www.mts.ru. Information on multichannel rooms. and references are relevant as of the 2019 Japll.

To control the quality of customer service, all conversations with the operators of the Consultation Center of the MTS subscriber service are recorded. We ask you to consider recording, as it is necessary to control the quality of customer service. All your additional questions, including "or, for example," What MTS Operator Number "will be considered and will receive an operational response to the MTS C support service at the official website of the telecommunications company.

My MTS application is a subscriber self-service tool that allows you to receive topical data on the facial account status and prepayment residues, SMS, MMS and Internet traffic, connect / disable services, to change the tariff plan and produce other actions as part of your subscriber number .

My MTS application will allow you to:

• monitor the balance of the account;
• control the residue of traffic, minutes, SMS and high-speed traffic quotas;
• recognize the current traffic flow rate on the "open Internet" and the amount for payment for the month;
• view the history of payments;
• recognize topical information by installments;
• replenish the invoice and carry out installment payments;
• order a free detailed report on the cost of funds;
• connect and disable services;
• exchange bonus points in the MTS Bonus program;

The application can be installed both on smartphones and on tablets operating on Android and iOS operating systems.

Terms and Definitions

These rules apply the following terms and definitions:

MTS- SOOO "Mobile TeleSystems", Address: Republic of Belarus, 220043, Minsk, Independence Ave., 95, license for the right to carry out activities in the field of communication issued by the Ministry of Communications and Informatization of the Republic of Belarus on the basis of a decision of 30.04.2004 No. 31 for a term for 18 years, registered in the register of licenses of the Ministry of Communications and Informatization for No. 926.

Subscriber- A physical or legal person with whom the operator is a contract for the provision of communication services.

application - My MTS application provided by MTS and allowing the Subscriber to receive reference and other information about MTS services, as well as carry out various actions with respect to its subscriber number, such as connecting / disable services, change of the tariff plan, the detail order, the entry of the promised payment, View the balance of the personal account, etc.

Device - Located subscriber's subscriber equipment that allows you to connect to the Internet network, as well as install and launch an application.

Other terms used in these Rules are used in the values \u200b\u200bspecified in the order of providing MTS mobile telecommunication services.

Application usage rules

1. Installing an application is carried out by booting it from Google Play Applications (for Android devices) or Apple App Store (for iOS devices). To authorize in the application, you must enter a login (your phone number), as well as enter an existing password to the "Internet assistant" for the specified phone number or register, following the instructions in the application.

2. Using all application functions is possible only when the device is connected to the Internet.

3. When installing an application from Google Play or Apple App Store Internet traffic within a cellular data required to load an application, is charged according to the subscriber's tariff plan and in accordance with the terms of the Internet services connected from the subscriber.

4. When used to work with the MTS data service application (including to update information in annex), Internet traffic is not charged, in roaming is charged in accordance with roaming tariffs. When following links to other Internet resources in the process of using the application of my MTS, Internet traffic is charged according to the subscriber's tariff plan and / or subscriber connected to the subscriber.

5. Services and services within the application are also charged in accordance with the rules of their provision published on the MTS website

6. The subscriber is responsible for the safety and failure of the third parties to authorize in the annex and for providing access to an application after authorization. All actions carried out by the subscriber in the application after entering the password are considered to be performed by the subscriber.

8. These rules may be changed by MTS by presenting in a new edition and publication in the annex. The continuation of the application by the Subscriber is considered familiarization and acceptance of the Subscriber with the rules acting at the time of authorization in the annex.