EMS postal tracking. Tracking postal items EMS Russia How to contact the EMS delivery service

The EMS Russian Post branch was created in 1990. It provides express delivery services not only within the cities of the Russian Federation, but also abroad (the list includes about 190 countries around the world). Tariffs for the transportation of items are affordable and much lower than those of competitive companies. The company's representative offices guarantee the confidentiality of delivery and the safety of the client's goods.


Currently, EMS Russian Post in the Moscow region offers insurance of shipments against loss and damage. Customers can also track the path of their parcel at any time online on the Internet. Payment upon receipt, free packaging of products with the company logotype, and calling a courier are provided.


In the Moscow region, EMS Russian Post addresses operate in two cities. Post offices are located in Moscow (four collection and delivery points) and in Mytishchi. Each of them employs responsible and careful employees who provide consulting support. As for shipping abroad, the specialist must inform the client about customs regulations.


Some, mainly the main representative offices of the EMS R.P. express delivery service, accept and issue shipments around the clock. On the company's website, customers can leave their feedback or suggestions for improving the service. There is also a calculation calculator that determines the price and delivery time.

When receiving and sending parcels and letters through traditional post offices, many would probably dream of using a faster delivery service. And it already exists. These are EMS items from Russian Post. Let's look at what it is, how to use the service, and also get answers to popular questions from recipients.

"EMS Russian Post": what is it?

"EMS Russian Post" is an operator subsidiary of the FSUE "Russian Post". It is a full member of Express Mail Service (EMS), an organization that unites similar express mail operators from 192 countries. Such an association was created within the framework of the Universal Postal Union.

"EMS Russian Post": what is it? delivery of goods and documents, which has 42 thousand branches throughout the country. There are 26 of its structural elements located in the largest Russian cities. 9 thousand post offices in the Russian Federation are capable of receiving and sending EMS items from Russian Post. The service delivers letters and parcels to the most remote corners of the country and to 181 countries around the world. An exception within Russia will be some high-mountain villages of the Chechen Republic and part of the settlements of the Magadan region.

The peculiarity of forwarding is door-to-door delivery, both within one city, region, country, and world. The courier picks up your shipment at any place convenient for you and delivers it to the addressee at any address. Tracking of EMS shipments of Russian Post is registered, i.e. is carried out using the tracking number provided in the receipt. In those cities where there is no courier delivery service, the addressee can receive the parcel at the post office.

The company's main services are as follows:

  • Express shipments with cash on delivery.
  • Customs clearance of international postal items.
  • Insurance of both parcels, parcels and valuable letters.

Delivery of "EMS Russian Post" began its work on the first day of March 2004. Its current director is Sergei Konstantinovich Malyshev. The service employs more than 2 thousand people. For example, the company’s income in 2009 was 1.8 billion rubles, and in 2013 the turnover was 3.025 million rubles. Every year, EMC service employees process up to 3 million items.

Express delivery history

To learn more about what it is - "EMS Russian Post", a brief acquaintance with the history of express delivery will also help. This service originated back in 1985 - to quickly exchange postal cargo and correspondence between postal administrations of different countries. Its work was coordinated by the EMS cooperative, which over time covered over 200 countries with its branches. It received its own recognizable logo - an orange wing, blue letters E, M, S and three orange horizontal stripes.

The USSR joined the service in the 1990s. Soviet citizens could then exchange express mail with recipients from 18 countries. Within the Union, the EMS operated in six cities: Moscow, Kyiv, Leningrad, Vilnius, Tallinn, Riga. For the first 13 years, the service was represented by Garantpost.

Only in 2003, the Federal State Unitary Enterprise "Russian Post" was created, uniting over 40 thousand post offices throughout the country. And such an organization received the right to provide EMC services the next year after its founding. In 2005, EMS Russian Post was separated into a separate structural division.

Now let’s talk specifically about the details: restrictions, rules for sending/receiving, tracking EMS items of Russian Post.

Restrictions for parcels

The restrictions for Russian express shipments are as follows:

  • The sum of three dimensions is no more than 300 cm, and the length should not be more than 150 cm.
  • Weight Limit:
    • In the Russian Federation: 31.5 kg.
    • For shipments to Kazakhstan, Great Britain, Argentina, Bahrain, Mongolia, Myanmar, Israel, New Caledonia, Poland, Israel, Equatorial Guinea, Tobago, Syria, Trinidad, Malawi, Suriname, Spain, Ukraine, Dominica, Bermuda: 20 kg.
    • For shipments to Cuba, Turks, Cayman Islands, Caicos, Gambia: 10 kg.
    • Shipments to other countries: 30 kg.

Shipping instructions

What is "EMS Russian Post"? Convenient and fast departure. This is done according to the following algorithm:

  1. Check that the parcel does not contain prohibited items, such as weapons, drugs, poisonous plants and animals, Russian banknotes and currency, perishable products and anything that may pose a danger to employees in contact with the parcel.
  2. For small letters and parcels, free EMC packaging is provided - an envelope 60x70 cm. In addition, you can pack the shipment yourself, but before that, be sure to read the packaging requirements posted on the official website of Russian Post.
  3. Call the courier through the form on the Russian Post website or by calling the hotline. You can also send the parcel through a post office employee.
  4. The same courier or postal employee can provide you with additional services: an inventory of the attachment, cash on delivery, delivery notification via SMS.
  5. Be sure to keep the receipt or a copy of the form given to you by the employee - it is a legal document confirming the fact that the property was received from you. In addition, it contains a track number by which you can track EMS Russian Post.

Receiving the parcel

Receipt of the parcel by the addressee is carried out as follows:

  • You can provide the addressee with the track number so that he can track the EMS Russian Post mail item.
  • Both the recipient himself and his authorized representative can receive the parcel by presenting an identification document. In the latter case, a notarized power of attorney is additionally required.
  • On the day of delivery, the courier will call the recipient. If it was not possible to reach the recipient, a notification will be waiting for him in the mailbox.
  • The recipient can agree on a convenient delivery time independently - just call the hotline. It is also possible to pick up the parcel at the post office yourself.

A number of additional services

We list additional useful EMC services:

  • SMS notification(only for parcels within the Russian Federation). The sender will be notified by SMS about the delivery of the parcel to the department and its delivery to the addressee.
  • Declared value. Parcel insurance - if the parcel is lost or damaged, you will receive appropriate monetary compensation. The maximum amount is 50 thousand rubles.
  • C.O.D. To receive your shipment, the recipient must pay the amount you specify. However, it should not exceed the declared value.
  • Contents Inventory. You receive in your hands a list of attachments in the parcel certified by the postal worker with the date of its dispatch.

Parcel tracking "EMS Russian Post"

You can track the movement of an EMS shipment, as well as a number of other parcels, using a unique track number. It is located on your check, receipt or invoice below the barcode. It is a combination of 13 characters, for example, EU123456789RU, where:

  • EU - capital Latin letters (to track "EMS Russian Post" in various services, you also need to enter them in capital letters in a special window). The letter "E" here indicates that the direction is EMS.
  • 123456789 is a unique digital number.
  • RU - letter code of the country of departure.

Tracking Services

To track EMS Russian Post parcels, you can use one of the convenient services:

  • Official website or smartphone application of Russian Post.
  • "Where is the Parcel."
  • Postal Ninja.
  • GDETOEDET.
  • Track24.
  • "Track your parcel" and so on.

Frequently asked questions

We will devote this section to answers to frequently asked questions.

  • How much does it cost to call a courier service? The service is free - you only pay for the fact of sending.
  • Who can use EMC services? Both individuals and legal entities.
  • How to calculate the preliminary cost of a shipment? This can be easily done using a special calculator on the Russian Post website. Necessary data for calculations: addresses of the sender and recipient, weight of the parcel and, if necessary, declared value.
  • Can the recipient pay for the parcel? No, the cost of sending is paid only by the addressee. At your request, the addressee can pay only the price of the parcel specified by you to receive it.
  • Are EMS parcels sent post restante? Yes, such a possibility is guaranteed to exist within the Russian Federation. For a specific international shipment, it is worth clarifying this issue with the Russian Post hotline operator.
  • What are the delivery times for EMS parcels? The official website of Russian Post will help you find out the latest information. To do this, go to the "Tariffs and terms" section. Delivery times for international shipments will naturally be slightly longer than Russian ones. Their calculation is presented in detail in the EMS Operating Manual.
  • Where can I not receive an EMS shipment? From Norway, Denmark, Luxembourg, Iceland, Canada, Austria.

EMS mail is a fast and reliable alternative to traditional mail. It is also distinguished by additional convenience: door-to-door delivery by courier, regardless of the distance between the sender and the addressee.

EMS express mail is the fastest and most convenient way to deliver a letter or parcel throughout Russia and abroad. The courier will pick up the shipment at a location convenient for you and deliver it to the addressee's home or office. Express shipment is registered, its delivery and delivery can be tracked using a track number.

In cities where there is no EMS courier service, you can send and receive express mail through a Russian Post office. To calculate the delivery time and cost, and also find out whether courier delivery is available, you can use or.

You can also familiarize yourself with the delivery rates for EMS express items:

Restrictions

  • Weight: up to 31.5 kg- in Russia, up to 20 kg- to Australia, England, Argentina, Aruba, Bahrain, Bermuda, Vanuatu, Guyana, Gibraltar, Dominica, Israel, Spain, Kazakhstan, Malawi, Mongolia, Myanmar, New Caledonia, Poland, Syria, Suriname, Trinidad and Tobago, Ukraine, Equatorial Guinea, up to 10 kg- to Gambia, Cayman Islands, Cuba, Turks and Caicos, up to 30 kg- to other countries.
  • The sum of the length and perimeter of the largest side is no more than 300 cm
  • Length, width, height – no more than 150 cm

How to send

  1. Make sure you don't forward anything
  2. If you are sending a letter or small parcel, the courier or post office employee will provide you with one (maximum size 60 × 70 cm). Or you can pack the shipment yourself according to.
  3. or give the shipment to an employee.
  4. To reschedule or cancel a courier call, call the EMS service 8 800 200 50 55.
  5. To order additional services of declared value, cash on delivery, inventory of the attachment or SMS notification, contact the courier or post office employee.
  6. Keep the check with the tracking number issued by the post office employee or a copy of the address form issued by the courier.

How to get

  1. The shipment can be received by the addressee (upon presentation of an identity card) or his authorized representative (on presentation of a notarized power of attorney).
  2. On the day of delivery, the courier will call the recipient.
  3. If it was not possible to reach the addressee or he was not there, the courier will leave a notice in the mailbox.
  4. The addressee can agree on a convenient delivery time by calling the EMS service 8 800 200 50 55, or pick up the item from the post office.
  5. You can order delivery to another address in the same locality, this will add 2 days to delivery.

Additional services

  • Description of the attachment. You will receive confirmation of the contents of the parcel and the date of its dispatch certified by the postal worker.
  • C.O.D. To receive the package, the recipient will have to pay the amount you specify. The amount of cash on delivery cannot exceed the amount of the declared value.
  • Declared value. Your parcel is insured. If something happens to the parcel, you will be able to receive full or partial compensation. The maximum amount of declared value for an EMS parcel is 50,000 rubles.
  • SMS notification about the arrival of the shipment at the department and delivery to the addressee. Only for parcels within the Russian Federation.

Dear site visitors!

Please take into account that our company has no relation to the EMS Russian Post company. The postal tracking service is available on our website solely for your convenience. All questions regarding your postal items should be addressed to EMS Russian Post by phone. 8 800 200 50 55.

EMS tracking

Each postal item, when it is processed for forwarding, receives a unique identifier (code). It is also called a tracking code (from the English track - to follow). EMS Russian Post works with two types of codes: a domestic 14-digit digital code and an international 13-digit alphanumeric code.

14-digit domestic Russian postal code

You can find it on the check that was given to you upon receipt of the postal item (letter, parcel). Important! To track the postal item, the code must be entered without spaces and parentheses (even if such are present on the receipt). For example, 11512780151384

13-digit international postal code

This code is assigned either to international shipments or to domestic Russian express shipments. The code consists of two capital Latin letters, followed by 9 numbers and a closing two capital Latin letters. For example, YF123456789RU. Obra Please note that spaces in the tracking code are also not allowed.

Where is the package?

The EMS Russian Post information system records the movements of all postal items. Thanks to this, as well as our EMS parcel tracking service, you can quickly find out the location of your parcel, rejoice at its delivery to the addressee, or sound the alarm in time and send an application to search for the postal item. In order to receive information about the passage of your parcel, simply enter its code in the "Postal Code" field and click the "Search" button.