What does it mean to export international mail? Statuses of parcels from China (China Post statuses). Arrived in transit country

After sending the goods to Aliexpress, the seller gives the buyer a tracking number by which the movement of the parcel can be tracked. And from this moment on, inexperienced buyers begin the most nervous period of waiting for their purchase. During which many regularly panic. One of the most common causes of concern is when the tracking status of a package is not updated for a long time. And with any minor delays in updating parcel tracking statuses, many panic. They are afraid of losing money, worried that the package will not arrive, and that they may need to do something urgently.

Let's take a closer look at why there are delays in updating tracking statuses, and what delay periods are considered normal. And what to do if the parcel status is not updated for a long time.

Why is my parcel tracking status not updated for a long time?

1. Information about the parcel has not yet entered the database of postal services and track number tracking systems.

If you have received a tracking number, this does not mean that your parcel has already arrived at the post office. On average, it is believed that before it begins to be read. Because first the seller will reserve a tracking number, then the parcel will be picked up by the courier, and it will be sent by courier service to the post office. Next, it takes time until the parcel data is entered into the tracking system. In this case, you don’t need to do anything, just wait two weeks until the parcel information starts to be read.

2. The parcel has started to be tracked, but has not been sent.

It happens that the first tracking status appears in the tracking systems and on the Aliexpress website, indicating that the post office has received information about the parcel. This means that the seller reserved a tracking number, but did not physically send the parcel. It even happens that at this stage everything stops.

3. Your track number is tracked only in China.

When ordering cheap goods, parcels may be sent to you by courier companies or whose Track numbers are, in fact, internal invoice numbers. And they are only tracked within China. After passing the border, your parcel will be assigned a new track number with which it will travel further. You, like tracking systems, will not be able to recognize it. And the latest tracking status will show that the parcel has been sent to the destination country. There will be no further updates to the tracking system. Therefore, all that remains is to patiently wait for the notification that the parcel has arrived at your post office.

4. The parcel is at the import stage.

Basically, the process of importing a parcel is the longest stage. On average it can last two weeks. But there are particularly slow sorting points with old equipment or high loads, where parcels are stuck for a month or even more.

You cannot influence the speed of crossing the border in any way. Since it is not known in which country it may be located. It may be marked as “Shipped”, but in fact it was placed in a container that is awaiting shipment, and then it may lie in a temporary storage warehouse, awaiting its turn for further processing. Therefore, you need to be patient and monitor the terms of buyer protection.

5. The parcel is stuck at customs.

There are situations when the latest status in tracking a parcel means that it has arrived at customs. And the movement does not go further. There may be several reasons for this. Firstly, the customs office may be overloaded and the employees physically do not have time to process incoming parcels quickly. Secondly, the parcel may get lost at customs. If more than 2-3 weeks have passed since the parcel arrived at customs, then you can call the desired department yourself and ask the employees to find out what’s wrong with it.

Please note that the speed of parcel delivery is a seasonal phenomenon. If you made an order during the holidays (especially during), during or after a sale, then due to workload or a large number of weekends, parcels will be sent slowly. Not only may the mail physically not work for some time, but also huge traffic jams will form.

We also cannot influence this fact in any way. You just need to take this into account and calmly wait for the parcel to wait its turn and move.

7. Delays in updating tracking databases of some postal services.

Some mails are famous for the fact that information in databases is updated with huge delays. And the parcel can go far ahead, and the data about it has not yet appeared in the database. Or the buyer has already received the parcel, but in tracking it has not even reached the point of export. For example, this is very typical for Estonian post. And the standard problem with China Post is that their server may be unavailable for a long period of time. Accordingly, status updates will not occur because of this.

8. Physical movements of the parcel.

At the very beginning of the parcel's journey, tracking statuses can be updated frequently. And it seems that your product moves from city to city, quickly passing through various stages. And then, at the next stage, it freezes for a week. And all because she is physically now sailing on a ship. And, sometimes, she needs to cover long distances by shipping. Naturally, this stage takes time and the next status will appear when it arrives at the next intermediate point.

9. The parcel was lost.

And the last, rather rare case, is when your package is lost in transit or stolen. Many buyers are afraid of this very reason, because they believe that the loss of a parcel means the loss of their money. And what do they need somehow. Actually this is not true.

What to do if the parcel status is not tracked for a long time?

N but in reality everything is simple! There are two options.

First- if there is no information about the tracking number, then in the first 10 days you just need to wait. And only then or.

Second - if information appears in the tracking statuses, then the parcel is considered to have been sent to you. And no matter what happens to it in the future, you will not be able to open a dispute until the delivery guarantee period has passed (blue alarm clock). Therefore, seeing that your track is being read, just watch that your package does not go to another recipient and wait patiently for it. Experienced buyers on Aliexpress advise extending the timer 5 days before the end of the buyer protection period if the parcel is delayed somewhere in your country. Or, a couple of days before the end of the protection period, open a dispute stating that a lot of time has passed, but the parcel is still on the way. This will allow you to get your money back for items not received. And it no longer matters where and for what reason the package got stuck.

Have a question? Write it in the comments or contact the chat Many people order goods with free delivery from China and, by chance, use the exotic services of such Asian posts as China Post Air Mail, Hong Kong Post, Singapore Post, etc., where stores and sellers often provide a track code (tracking number) by which you can track the parcel and more or less predict when it will fucking arrive. Postal statuses of China Post are essentially Chinese letters and a mere mortal can hardly figure out how to decipher it all. To do this, below I will try to explain what the statuses mean in China Post, which you see when tracking a parcel by track number.

Parcel tracking statuses from China (postal items statuses - China)

Status Collection收寄局收寄 or Acceptance - means that the parcel has arrived at the China Post Office.
Status Opening出口总包互封开拆 (The parcel has arrived at the transit point) - this status means that it has arrived at the transit point (nothing to do with opening or opening the parcel)
Status Dispatching出口总包互封封发 (Arrival at MMPO, Processing) - the parcel is sent from one transit point to another
Status Departure from outward office of exchange出口总包直封封发 (Export, Total Export) - the actual sending of a postal item outside of China, that is, the parcel has departed from China and after some time will arrive in the country of the recipient of the parcel. But the nuance is that this status can be repeated many times until the parcel is actually loaded and sent.
Status NULL交航 - there is no exact information, most often it means that the parcel has passed customs and left China, in rare cases it may mean that it has been returned to the sender.
Status: The item is pre-advised- means that the track number was ordered/purchased electronically (online pre-order), and the parcel has not yet been delivered, i.e. has not arrived at the post office (the sender has not yet delivered the parcel to the post office and it has not been sent).

Parcel type status Russian Federation: Unknown attribute when tracking a parcel from Aliexpress, this is just the most common status that could not be automatically translated into English or Russian. To understand where the parcel is and what is happening with the parcel, track without translation, so that the statuses are displayed in Chinese (for example) and then insert these hieroglyphs into Google translator and translate into English, then you will get a normal status with an adequate translation. In short, this is just an error in translating the status of the parcel, but everything is fine with the parcel itself, so don’t worry..

There are also three-letter designations (Loacation), these are airport codes, often these are CAN(Guangzhou), PEK (Beijing) or PVG(Shanghai), although there are others.. To decrypt them, enter in your browser http://www.flightstats.com/go/Airport/airportDetails.do?airportCode=ABC where instead of ABC enter your 3-character code or the second method, go to the IATA website (international aviation agency) http://www.iata.org/publications/Pages/code-search.aspx and in the middle of the site you will see a search form, where in the drop-down list select Location code, and enter your three-digit code and click on the Search button, generally as in the picture:

Parcel statuses in the destination country

Upon arrival in the destination country (for example, Russia, Belarus, Kazakhstan, Ukraine), the status of the parcels is more clear. By the way, sometimes the parcel does not immediately reach your city or town, but goes in transit through other cities, just like when sent from China, the parcel can even go through neighboring countries, so there is no need to panic or worry, everything is fine, this is mail. So let’s look at the typical statuses of parcels upon arrival in the destination country; for most countries everything is approximately the same:

Import(Import) – the parcel has arrived (arrived) in the destination country, it is being processed for transfer to customs.
Reception at customs- transfer to customs for clearance.
Customs clearance. Customs release– the parcel has passed all the necessary customs clearance and is being prepared for release from the sorting point MMPO(Place of International Mail Exchange)
Left the place of international exchange of MMPO– the parcel left customs and was handed over to the post office for further dispatch.
Left the sorting center– the parcel is sorted and sent to its destination.
Arrived at the delivery location– the parcel has arrived at the post office, which means that the parcel has arrived at your local post office and you can go receive it even without notification, or you can wait for the notification (usually they are delivered to the mailbox, the one in your password).
Delivery to the addressee(Product Delivered) – the parcel has already been delivered to the recipient, receipt of the parcel is confirmed by the recipient.

Problematic and unpleasant parcel statuses

Above we described the standard statuses of parcels; they mean that the parcel is on its way and is traveling (driving, flying, sailing) to the recipient. It happens that a parcel may get stuck in a loop or get stuck on one status, statuses may be repeated, sometimes it may miss some statuses, this is normal and in most cases everything arrives normally (sometimes with delays). But there are statuses that make you worry and mean problems:

Return. Other circumstances- this status means that there is something wrong with your parcel. And it is returned to the sender. You can find out what’s wrong by calling the mail hotline or your local post office and specifying the track number (tracking number), they will tell you what needs to be done and possible reasons for returning the parcel.
Return. Return to customs– this status means that at the customs stage, your parcel was turned back, most often if the address is not written legibly or there are some prohibited goods in the parcel (for example, spyware or something from the prohibited list), this status can also be if customs clearance was required, and the recipient refused to pay and clear the parcel.
Unsuccessful delivery attempt– this status is most often accompanied by clarification about the reasons for failure. This may be an incorrect (incorrect) address, an inaccurate address, an incomplete address, the addressee has dropped out, etc. In such a situation, it is important to have time to pick up the parcel from the post office before the parcel storage time expires (depending on your country, this is no less than 5 and no more than 30 days, you can check this with your post office). Sometimes it happens that the postal code is incorrectly indicated and the parcel arrives, but not to your post office, but to some neighboring one (call the post office, tell them the tracking number and they will tell you at which address to pick up the parcel). Sometimes if you don’t pick up the parcel on the first day, then this status may also appear, so perhaps the mail notification is already lying around in your mailbox.
Return. Expiration date– most likely you forgot or did not manage to receive the parcel on time and it was returned back to the sender.
Dosyl. Submission– most likely the parcel arrived at the wrong post office and was redirected to another. Don’t worry, this is not a problem and means that the parcel is moving on, but we recommend that you monitor this process and this situation, and then ask what the problem was so that all your subsequent parcels go without such delays and nuances.

How to check the status of a parcel from China?

To do this, we recommend downloading and installing a special plugin for your browser, which will allow you to track any international postal items with one click:
For Google Chrome browser: https://chrome.google.com/webstore/detail/aliexpress-tool/
For the Opera browser: https://addons.opera.com/ru/extensions/details/aliexpress-tool/?display=rus
For Mozilla/Firefox browser: https://addons.mozilla.org/ru/firefox/addon/aliexpress-tool/

Where is the best place to look for products on Aliexpress with big discounts?

Not everyone knows, but sometimes for 10 dollars you can get completely dressed and put on shoes on Aliexpress. Various sales are constantly happening in the Aliexpress online store; there are entire sections and headings that constantly give discounts to buyers on Aliexpress (). We also want to share useful links to products from Aliexpress:
Best selling products on Aliexpress
All current promotions for today in Aliexpress
Super offers from Aliexpress (products with really big discounts)
New offers from Aliexpress - dresses, shoes, hats
Branded products on Aliexpress (how to search for brands on Aliexpress yourself?)
Children's clothing, shoes and accessories
50% discount every day on all products (recommended)
Last Minute Products - discounts up to 90%

Still have questions? ask your question in the technical support online chat or write it below in the comments

Tracking postal parcels sent by AliExpress sellers from China is not very interesting. And first of all, the lack of interest is explained by the incomprehensibility of the status of international shipments.

Let's figure out what is meant by the incomprehensible inscriptions on sites for tracking IPO (international postal mail) tracking codes.

Parcel information received

AliExpress sellers often register parcels using an electronic service. Therefore, receiving a tracking code on the order card does not indicate that the item is already with the postal carrier.

If the parcel has not yet arrived at the logistics company’s branch, but it has already been registered by the sender electronically, the status when tracking it will indicate that “Information received” about it. Sometimes it can take up to 7 days from the moment the parcel is registered until it actually arrives at the post office in China.

You can find information about tracking numbers on our website.

Parcel accepted

Another option: "Reception".

As soon as the seller or courier delivers the parcel to the logistics service, fills out all the necessary documents, including the customs declaration, the status of the shipment changes to “Reception”. For additional information, you can find out about the time and place of reception in the sender's country.

Left the parcel collection point

This means everything is fine - the shipment has begun its long journey to Russia.

On the way

Shipments are periodically registered at intermediate points - sorting centers. At such postal hubs, parcels can be reloaded from one type of transport to another; in general, they are distributed along optimal main routes. Using such “control” points, the recipient can receive data that his order is still moving in the direction of Russia.

Arrival at MMPO

At MMPO (places of international postal exchange), items undergo customs procedures, inspection and registration, they are prepared for export from the sender's country. It is here that the dispatch (postal items grouped in boxes or large bags) is formed, intended for the MMPO of the recipient country.

Export

The “Export” status is assigned to shipments that have already been transferred to the carrier for delivery to the destination country. When sending goods from China, this status when tracking orders usually does not change for a long time. This is explained simply: when sending international shipments from China or Singapore, it is necessary to fill airplanes with a carrying capacity of 50 to 100 tons with mail.

There are other reasons for delays, for example, transit routes of flights, which imply the presence of one or more intermediate points during the flight. In each of them there will be delays in unloading/loading parcels.

During the Export process, the parcel will not be tracked.

It is believed that export takes 1-2 weeks, but it happens that the procedure takes up to 2 months. Although there is a recommendation, if this process is delayed, to submit an application to search for the parcel. If you order from AliExpress, you need to ask the seller to sort out the situation. You will either get your money back or extend the Buyer Protection Period in order to still find your lost items.

Import

This status appears only when the shipment is registered by the postal operator in the MMPO in the country of destination, that is, at the place of international postal exchange already on the territory of Russia.

Boxes (bags) with many parcels from the transit section of the aviation department are sent to MMPO. About a day after arrival at the center, the containers are opened and all shipments are registered, which is displayed on websites for tracking tracking codes. By the way, international parcels arriving in Russia are already expected at the centers - information about them is received before arrival from the country of departure.

There are MMPOs in Moscow, Vladivostok, Orenburg, St. Petersburg, Bryansk, Kaliningrad, Samara, Petrozavodsk and other cities. The choice of the city where the parcel will arrive depends on which flight was best to send it from China, as well as on the degree of congestion at the MMPO.

Sometimes it seems more logical to send a parcel to Moscow for a Moscow recipient, but it is sent to Bryansk, and then transported by land to the destination city. And, perhaps, the order will reach the recipient faster, due to the periodically low throughput of the Moscow center.

Transferred to customs

After registration with the MMPO, parcels are transferred for processing to the Federal Customs Service. They then go through customs transit, which means they are packaged by type and transferred to a specific location. All shipments pass through an X-ray machine, where an operator views their contents. By the way, dogs also work at customs - they sniff each parcel for drugs or spice.

If at least some suspicion arises, the parcels are opened by the operator in the presence of the responsible person - a customs officer. Reasons for opening:

availability (although it is not clear how an X-ray can be used to determine that the parcel contains counterfeit products);
assumption that goods for commercial use are present (for example, a batch of nail polishes);
suspicion that prohibited goods are being sent (weapons, drugs, chemicals, plant seeds, etc.).

If the parcel has been opened, an inspection certificate will be attached to it. Two operators work with one customs officer. Customs performs its functions around the clock.

Detained by customs

One of the most unpleasant statuses.

Real people work at customs, not robots, so they carefully look at information about the goods being sent. The low cost of assessing the MPO, if there is a smartphone inside, will immediately lead to suspicions that the seller is trying to deceive customs. The same thing, if there is simply no information about the shipment, such packages are often opened at customs.

Customs officers know how to use the Internet, so they can manually check the real cost of the goods, perhaps using the information on the MPO, in which store it was purchased.

Another very important point: it is checked whether the purchases made by the same person have not exceeded the limit set so far at 1000 euros. The weight limit of the goods is also taken into account; it should not exceed 31 kg. If the limits are exceeded, then a customs receipt order is attached to the parcel for payment of 30% of the value of the goods. You can receive a shipment at Russian Post only after paying the customs fee.

All of the above explains why goods periodically get stuck at customs: FCS employees need time to unpack suspicious goods, check the real value and other procedures.

Released by Customs

After inspection by the customs service, the items are sent to Russian Post for further forwarding to the recipient. Where exactly the MPO is located at the moment can be found out from the post office index, which is written next to the next status of the item.

From the moment of transfer to the postal service, you can approximately calculate the arrival time of the order, taking into account the average delivery time of items across Russia.

Arrived at the sorting center

Traveling across Russia, parcels pass through numerous sorting centers, where optimal main routes are determined. Numerous items are sorted and sealed in large boxes to prevent damage and loss.

The speed of sending MPO across the territory of the Russian Federation is determined by many factors, including such as:

travel by land or air;
frequency of flights towards the destination city;
the degree of loading of mail planes (if the loading limit is exceeded, the item waits for the next flight);
other.

There may be more than one sorting center along the route. After the MPO is registered at the regional sorting center, you can safely wait for the parcel for 1-2 days. And you don’t have to wait for a notification in your mailbox. By presenting your documents and tracking number at the post office, you can ask to check whether the shipment has arrived. In any case, there are slight delays on tracking sites, including due to the fact that local postal operators may delay the registration of newly arrived mail at the office.

Submission

Sometimes parcels are sent to the wrong place at sorting centers. Another option is that the AliExpress seller confuses something when writing the recipient’s address. The incorrect index has the strongest effect, but the name of the city, region, and the addressee's last name do not have much influence.

After the MPO arrives at the wrong address, post office operators issue a “Forward” coupon and send the mail to the addressee. This is not terrible, but it greatly lengthens the travel time of items.

Arrived at the delivery location

After local post office employees register the MPO, they issue a notice, which the postman will take to the addressee's mailbox. The presence of this notification speeds up the process of receiving the parcel.

If there is no notice (for example, the recipient did not wait for the postman after seeing the status change on the tracking website), then the post office operator will print it again. You need to have documents and tracking code with you.

Parcel delivered

Another option: “Deliver to the addressee.”

The parcel was issued to the recipient at the post office indicated in the status.

You can track your parcels either on or in, which is installed in the browser. Take advantage of a convenient tool that allows you to control the movement of your orders from the moment they are sent from China until they are received.

Delivery to the recipient

Means the actual receipt of the postal item by the recipient specified in the postal item.

Flew to destination country

The postal item will be handed over to the post office of the destination country for delivery to one of the places of international postal exchange, and subsequent import/export operations.

Departed from the airport

The postal item has departed from the airport of the sender's country and is heading to the destination country. The following status will not be displayed immediately upon arrival at the airport of the destination country, but after the mail item arrives and is accepted (unloaded, processed and scanned) by the postal service. This may take from 3 to 10 days.

Departed from the airport (not further tracked)

The postal item has departed from the airport of the sender's country and is heading to the destination country. After the parcel leaves the territory of the sender's country and arrives at the destination country, such shipments are re-marked with untraceable track codes and are no longer tracked. When the parcel arrives at your post office, you will receive a paper notification with which you need to come to the post office and receive the parcel.

Released by Customs

The customs clearance procedure has been completed, and in the near future the postal item will be handed over to the post office of the destination country for further delivery to the recipient.

Ready for shipment

Ready to ship

Means that the postal item is packaged, marked and will be sent soon.

Detained by customs

This operation means that the postal item is detained by FCS employees to carry out measures to determine the purpose of the postal item. When receiving goods by international mail during a calendar month, the customs value of which exceeds 1000 euros, and (or) the total weight of which exceeds 31 kilograms, in part of such excess, it is necessary to pay customs duties and taxes using a flat rate of 30% of the customs value of the goods , but not less than 4 euros per 1 kilogram of their weight. If information about the goods sent to the MPO is missing or does not correspond to the actual information, this significantly increases the time spent on processing shipments, since there is a need to conduct a customs inspection and document its results.

Submission

The parcel was sent to the wrong zip code or address, an error was discovered and the parcel was redirected to the correct address.

Import international mail

The operation of receiving a shipment in the recipient's country. All mail arriving on the territory of the Russian Federation from air flights begins its journey at the aviation postal department (AOPP) - a special postal warehouse at the airport. Within 4–6 hours, shipments from the aircraft arrive at the AOPP, the containers are registered, and their integrity and weight are checked. Mail is registered in an electronic database. During registration, the barcode is scanned, data is entered about where the container is addressed (for example, MMPO Moscow), from which flight it arrived, about the country and date of formation of the container, etc. The time of these operations can be increased from 1 to 7x days due to the limited capacity of the AOPP. The next operation after export from the country of origin, which is reflected on the website when tracking the shipment, is import into the destination country. Import information appears after the shipment is transferred by the carrier to the postal operator of the destination country. Operation “Import” means that the shipment arrived on the territory of Russia and was registered. International shipments arrive in Russia through the international postal exchange office (IMPO). There are several MMPOs in Russia: in Moscow, Novosibirsk, Orenburg, Samara, Petrozavodsk, St. Petersburg, Kaliningrad, Bryansk. The choice of city where exactly the international shipment will arrive depends on the sender’s country. The choice depends on the availability of regular flights and free carrying capacity in a particular direction.

Unsuccessful delivery attempt

Assigned if the postal operator reported that an attempt was made to deliver the item to the recipient, but for some reason delivery did not take place. This status does not reflect the specific reason for non-delivery. Options for further actions: A new attempt at delivery The parcel will be transferred to storage until demand or until the circumstances are clarified Return to sender What to do if this status is received: You must contact the post office delivering the item and find out the reason for non-delivery. You must contact the post office yourself post office to receive the shipment without waiting for notification.

Processing

Processing at an intermediate point

The parcel arrived at one of the sorting centers for processing and further dispatch to the recipient.

Processing at the sorting center

Status Processing at the sorting center - assigned in the process of delivering the item through intermediate sorting centers of the postal service. In sorting centers, mail is distributed along main routes. Parcels are reloaded from one transport to another, for further dispatch to the recipient.

Processing completed

Generalized status, meaning the completion of processing of a mail item before sending it to the recipient.

Awaiting delivery to the post office

Means that the postal item is packaged, marked and will be sent soon.

Awaiting shipment

Means that the postal item is packaged, marked and will be sent soon.

Awaiting quality check

Means that the parcel is not yet complete and is in the seller's warehouse awaiting verification of the contents before shipping.

Upload operation completed

Generalized status, meaning that the parcel has left the warehouse / intermediate sorting center and is heading to the next sorting center towards the recipient.

Export operation completed

The customs clearance procedure has been completed, the postal item has been handed over to the post office of the destination country for further dispatch to the recipient.

Shipment from the seller's warehouse

The parcel has left the seller’s warehouse and is moving towards a logistics company or post office.

Cancel shipment

Generalized status, meaning that the parcel (order) for some reason cannot be sent (continue further movement).

Sending to terminal

The parcel is sent to the postal terminal at the airport to be loaded onto a plane and sent to the destination country.

Item is ready for dispatch

Means that the postal item is packaged, marked and will be sent soon.

Sent

Generalized status, meaning the sending of a postal item from an intermediate point to the recipient.

Sent to Russia

The postal item will be transferred to Russian Post for delivery to one of the places of international postal exchange, and subsequent import/export operations.

Sent to destination country

A postal item in the process of being transferred to the mail of the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations. Pay attention! The following status will not be displayed immediately as soon as the parcel arrives in the country, but after the postal item is accepted (unloaded, processed and scanned) by the postal service. This may take from 3 to 14 days, depending on the workload of the international postal exchange location.

Sent from warehouse to sorting center

As a rule, this status means that the foreign sender (seller) brought your parcel to the local post office.

Transferred for storage

Means the arrival of the item at the recipient's post office (OPS) and transfer to storage until it is delivered to the recipient. As soon as the item arrives at the department, employees issue a notice (notification) that the item is in the department. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the department or the next day (for example, if the item arrived at the department in the evening). This status indicates that the recipient can independently contact the post office to receive the shipment without waiting for a notification.

Transferred to customs

Loading onto the plane

Loading onto the plane before departure to the destination country.

Loading into transport

Preparations for shipment are completed

Means that the postal item is packaged, marked and will be sent soon.

Preparing for shipment

Means that the postal item is packaged and marked for further dispatch.

Preparation for export

Packaging, labeling, loading into a container and other procedures necessary for shipment to the destination country.

Left the airport

In the sender's country The postal item has departed from the airport of the sender's country and is heading to the destination country. The following status will not be displayed immediately upon arrival at the airport of the destination country, but after the mail item arrives and is accepted (unloaded, processed and scanned) by the postal service. This may take from 3 to 14 days. In the recipient's country, the postal item is delivered to one of the places of international postal exchange for subsequent import operations.

Left the international sorting center

The postal item is sent to the country of destination, for delivery to one of the places of international postal exchange, and subsequent import/export operations.

Left the international exchange site

The shipment has left the place of international postal exchange and is then sent to the sorting center. From the moment the shipment leaves the MMPO, delivery times within Russia begin to apply. According to information received from Russian Post, the status “Left the place of international exchange” can last no more than 10 days. If after 10 days the status has not changed, this is a violation of delivery deadlines, which can be reported to the Russian Post Office by calling 8 800 2005 888 (toll-free call), and they begin to respond to this application.

Left the mail terminal

The postal item has left the intermediate point of its route and is heading towards the recipient.

Left the warehouse

The parcel has left the warehouse and is moving towards the post office or sorting center.

Left the sorting center

The postal item has left the postal sorting center and is heading towards the recipient.

Left the ShenZhen Yanwen sorting center

The mail has left the sorting center of the logistics company Yanwen Logistics and is heading towards the recipient.

Left the transit country

The postal item left the sorting center in a transit (intermediate) country, was sent to the destination country, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Information about the postal item has been received

Received information about the postal item in electronic form

It means that the seller has registered the postal item (track code) on the postal (courier service) website, but in fact, the postal item has not yet been transferred to the postal service. As a rule, from the moment of registration until the actual delivery of the parcel, it can take from 1 to 7 days. After the parcel is transferred, the status will change to “Reception” or similar.

Received for further processing

The parcel arrived at one of the sorting centers for processing and further dispatch to the recipient.

Postal item is registered

Arrived

Generalized status, meaning arrival at one of the intermediate points, such as sorting centers, postal terminals, airports, ports, etc.

Arrived at the airport

The parcel arrived at the airport for unloading, loading, processing and further shipment to its destination.

Arrived at the international sorting center

Arrived at the delivery location

Indicates the arrival of the item at the recipient's post office (OPS), which must deliver the item to the recipient. As soon as the item arrives at the department, employees issue a notice (notification) that the item is in the department. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the department or the next day (for example, if the item arrived at the department in the evening). This status indicates that the recipient can independently contact the post office to receive the shipment without waiting for a notification.

Arrived at the post office

Indicates the arrival of a postal item at the recipient's post office, which must deliver the item to the recipient. This status indicates that the recipient needs to contact the post office to receive the shipment.

Arrived in Russia

Arrived at the sorting center

Indicates the arrival of a postal item at an intermediate postal node for sorting, selecting a route and sending it to the recipient.

Arrived at ShenZhen Yanwen sorting center

Indicates the arrival of a postal item at the intermediate sorting center of the logistics company Yanwen Logistics, for sorting, selecting a route and sending it to the recipient.

Arrived at the sorting center of the destination country

The postal item has arrived at the sorting center of the destination country for subsequent import/export operations.

Arrived at destination country

The postal item has arrived in the country of destination at the place of international postal exchange for subsequent import/export operations.

Arrived in transit country

The parcel arrived at one of the sorting centers of the transit (intermediate) country for processing (sorting) and further dispatch to the recipient.

Arrived at the small package processing center

Indicates the arrival of a parcel at a postal distribution center for sorting, selecting a route and sending it to the recipient.

Arrived at warehouse

The parcel arrived at the warehouse for unloading, labeling, processing, loading and further dispatch to its destination.

Arrived at the terminal

Means arrival at an intermediate terminal for unloading, loading, processing and further dispatch to the destination.

Arrived in the territory of the Russian Federation

The postal item arrived on the territory of Russia, for further import and dispatch to the recipient.

Reception

This means that the overseas sender (seller) has brought your parcel to the local post office. At the same time, he filled out all the necessary documents, including the customs declaration (forms CN 22 or CN 23). At this time, the shipment is assigned a unique postal identifier - a special bar code (Track number, Track code). It is located on the check (or receipt) issued upon acceptance of the postal item. The “Reception” operation shows the place, date and country of receipt of the item. After acceptance, the parcel moves on its way to the place of international exchange.

Reception by the customs service of the country of destination

The status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the postal item may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.

Reception at customs

In the sender's country, the postal item was handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country. In the recipient's country, Status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the postal item may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.

Reception at customs

In the sender's country, the postal item is handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country. In the recipient's country, Status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the postal item may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.

Reception from sender

Accepted by carrier

Indicates that the sender (seller) has transferred your order to a local carrier. At this time, the shipment is assigned a unique postal identifier - a special bar code (Track number, Track code). It is located on the check (or receipt) issued upon acceptance of the shipment.

Sorting

The parcel has arrived at one of the sorting centers and is being processed. After some time, the parcel will leave the sorting center for further dispatch to the recipient.

Customs clearance

Package

This means that the parcel is being packed and marked for further shipment.

Export

Export (content check)

The postal item was handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country.

Export (packaging)

The postal item has successfully passed inspection, is packed and ready to be sent to the destination country.

Export international mail

Means the actual dispatch of a postal item to the country of destination. The “Export” status includes the transfer of the parcel to a foreign carrier, which transports it by land or air transportation to the international postal service of the destination country. As a rule, this status is the longest and the transition to “Import” may take some time. This happens due to the characteristics of flight routes and the formation of the optimal weight for transporting it by plane. For example, shipments from China may be delayed due to the fact that cargo planes can carry at least 50 - 100 tons. On average, an export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days. If the shipment is in the “Export” status, it is impossible to track it (find out what exactly is happening to it), only at the import stage you will be able to see your parcel and monitor its further movement. The use of transit transportation and certain restrictions often delay shipments. However, if your parcel was sent more than 3 months ago, but has not received the “Import” status, then the sender needs to contact the post office and apply for a search.

Export, processing

Electronic registration of mail

A complete list of decoding statuses of international mail on our website

Parcel delivered

The entry means that the recipient received the mail.

Parcel returned

The postal item has been received by the sender. The main reason for a return is the expiration of the storage period; it may also be due to an incorrect address or name of the recipient.

The parcel is returned to the sender

The postal item has been sent back to the sender. The reason may be an incorrect address or name of the recipient, expiration of the storage period, or another circumstance.

Parcel information received

The sender (seller) assigned the postal item a number (track code) on the postal (courier service) website, but the parcel has not yet been accepted at the post office. It may take up to 10-14 days from the moment of registration to the moment the mail is actually sent.

Arrived at destination

The mail item arrived at the recipient's post office (POS). Next, the OPS sends a notice (notification) to the recipient that the item is at the department.
This status means that the recipient can independently contact the OPS to receive the shipment without waiting for a notification.

Arrived at customs

By decision of the customs inspector, the postal item may be opened for personal control. The reason for personal control may be the illegal transportation of prohibited substances or items, a commercial shipment, or the fact that there is no customs declaration (incorrectly filled out). The postal item is opened by two operators in the presence of a customs inspector, after which a customs inspection report is drawn up and attached to the item.

Left customs

Parcel accepted

The mail item is accepted for processing at the local post office from the sender (or seller). It is assigned a unique identification number (track code, tracking number), by which you can later track the location of the shipment.

Unsuccessful delivery attempt

This entry means that the postal operator reported an attempt to deliver the postal item to the recipient and for some reason the delivery did not take place.
Upon receipt of this status, you must contact the post office delivering the item and find out the reason for non-delivery, or independently contact the post office to receive the item without waiting for notification.

On the way - Transit point

The postal item arrived at one of the sorting centers of the transit country for processing and further dispatch to the recipient.

Tracking resumed

The statuses of the mail item were not updated for a long time, and after this interval new tracking information appeared.

Parcel tracking code has changed

The postal item has been assigned a new track code. This usually happens when the parcel is transferred to another postal service for processing and further dispatch to the recipient.

Delivery service changed

The mail item has been transferred to another postal service for processing and further dispatch to the recipient.

Arrived at the customs office of the country of departure

After sorting, all parcels are sent for customs inspection, where they go through an X-ray machine.

By decision of the customs inspector, the postal item may be opened for personal control. The reason for personal control may be the illegal transportation of prohibited substances or items, a commercial consignment, or the fact that a customs declaration is missing (not completely filled out). The postal item is opened by two operators in the presence of a customs inspector, after which a customs inspection report is drawn up and attached to the item.

Left the parcel collection point

This status means that the parcel has been sent along the recipient's delivery route.

Left the customs office of the country of departure

Customs checked the postal item and returned it to the postal service.

The parcel is preparing to be sent to the destination country

This entry means packaging, labeling, loading into a container and other procedures necessary to send a postal item to the destination country.

Transferred to postal service

The mail item was transferred to the local postal service for processing and further dispatch to the recipient.

Parcel released for delivery

The postal item arrived at the post office, the postman was notified of the arrival of the item for delivery to the addressee.

The entry may mean that a parcel has been sent to the recipient's address for home delivery or a notification has been sent about the arrival of the parcel to his address.

The parcel is being prepared for delivery

Indicates the arrival of a postal item at the recipient's post office, which must deliver the item.

Information about further statuses is not provided

The postal item was sent with a track code (tracking number), which is not tracked at the recipient's territory.

Problems at customs

The postal item is detained by customs authorities to carry out measures to determine the purpose of the postal item.

When receiving goods by international mail within a calendar month, the cost of which exceeds 1000 euros and (or) the total weight of which exceeds 31 kilograms, you must pay customs duties, 30% of the customs value of the goods, but not less than 4 euros per 1 kilogram of their weight.

If information about the goods sent by post is missing or does not correspond to the actual information specified in the customs declaration, then there is a need to conduct a customs inspection and document its results, which significantly increases the time spent on processing shipments.

There is an error in the parcel route, the parcel will be redirected to the correct address

The parcel was sent to the wrong zip code or address, an error was discovered and the parcel was redirected to the correct address.

Parcel on the way

Status meaning that the postal item has been sent to the recipient's address.

The parcel has not yet been received from the sender

The seller has registered the postal item on the website of the postal (courier) service, but in fact the postal item has not yet been transferred to the postal service.

Tracking paused

A lot of time has passed since the last update in postal tracking. And due to this long period, the track code will not be automatically tracked. The delivery service could also inform you that further tracking of the postal item will be stopped after it leaves the territory of the sender’s country and arrives at the destination country.

Generalized status, which may imply return, return, temporary storage and other status.

On the way - Left the waypoint

The postal item is sent from an intermediate postal node and is sent towards the recipient.

On the way - Arrived at the intermediate point

The mail item arrived at the intermediate postal center for sorting, selecting a route and sending it to the recipient.

Export from country of origin

Indicates the actual dispatch of the postal item to the destination country.

The postal item is handed over to a foreign carrier, which, by land or air transportation, delivers it to the place of international postal exchange (IMPO) of the country of destination. The “Export” status is the longest and the transition to the “Import” status may take some time due to the selection and agreement of the most optimal (cheapest) delivery route for your postal item for the carrier. At this stage, neither the sender nor the recipient can track the exact movement of the item over the Internet.
On average, an export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.
If more than 2 months have passed since receiving the “Export” status, and there are no visible changes and the postal item has not received the “Import” status, then the sender must contact the post office and apply for a search.