Printer won't print from laptop. The printer does not print and is not available - what to do. The printer does not recognize the cartridge

For some users, it can be critical when the printer does not print at the most inopportune moment, which in some cases can stop the activities of organizations. In order to quickly fix this problem, we will try to describe all the possible causes and solutions to this problem in this article.

The printer does not print: what to do?

Why the printer does not print - there can be two reasons:

• software (Windows error, driver, application)
• hardware (device, power, paper, or ink problem)

Software error

Check Availability

Open Devices and Printers (Win + R - control printers) and check if your device is available.

If it is not in the corresponding tab (it may be in the devices or other devices tab), and in the task manager in the Printers item on the device icon there is a yellow triangle with an exclamation mark, then the driver has failed and because of this the printer has stopped printing - you will need to reinstall drivers.

There are 3 ways to reinstall:

• Installing via Windows Update (RMB on the printer in the device manager and Update driver - Automatic search)
• Installing the "old" version of the driver (Update driver - Search for a driver on the computer - Select from the list of available ones)
• Installation from the manufacturer's website (google the model that you have specified, download the appropriate driver and install)

If these steps do not help, try removing all devices (including software) and reinstalling the driver from the manufacturer's website.

Default Printer

Sometimes, after installing a driver or updates on Windows, the default driver may crash. In the device settings, everything is in order, the device is displayed and working, but nothing happens when sending to print.

In this case, you need to manually set the device that will be used.

Restart Print Manager

The printer has stopped printing, what should I do if the previous steps did not help? Let's move on to the next step. Open the Services window (Win + R - enter services.mcs) and look for the Print Manager.

Clicks LMB on the service and select Restart, if no error occurred as a result, we try to send the document to print.

Clearing the print queue

Also, the reason may be that all documents are stuck in the queue and it needs to be cleared. It can be with a network printer, it does not print, because too many accesses are registered to it.

To get started, you can open the queue through the settings and clear it.

If this does not help, then we will do everything manually. To do this, first stop the Print Spooler service from the previous version or enter in the command line window on behalf of the administrator net stop spooler

And then we clear the contents of the C:\Windows\System32\spool\PRINTERS folder, and then turn the service back on (command - net start spooler ).

Environment Variables

If the environment variables for temporary files have been changed, the printer may stop printing, since some drivers set the limit for saving temporary files on the system disk, and not on the one specified by the system.
Go to System - Advanced system settings - Advanced - Environment variables.
The TMP and TEMP variables must be set to the following values:

%USERPROFILE%\AppData\Local\Temp

Also, due to system errors, an access error to temporary files may occur, so it is recommended to grant full user access to this folder.
Both along the path %USERPROFILE%\AppData\Local\Temp and the C:\Temp folder

Troubleshooter

The last resort will be the standard "trawl shooter" Windows. Open the Taskbars - Troubleshooting - Printer Usage.

If, after the steps completed, printing has not resumed, then proceed to the next step.

Hardware error

Paper - jammed or missing

If the error is due to a paper jam or out of paper, some devices report this. For example, in the case of the Canon LPB 2900, the red light will be on, indicating a paper problem:

In any case, open the paper feed cover and check for paper, torn pieces of paper or other foreign matter on the paper feed drums. If something interferes, unplug the device and carefully remove the item.

Out of toner or ink

As with paper, many current MFPs warn of running out of ink or toner. Try removing the cartridge and reinserting it, and then check.

Nutrition

If the problem is with connection or power, then try the following options:

• Power off
• Using a different USB port to connect
• Using a different USB cable/power cable

Repair

Well, the most extreme and unpleasant option is to call the repairman or take it to the Service Center for diagnostics.

Have a great day!

Printer problems are a real nightmare for office workers or students who urgently need to turn in a test paper. The list of possible defects is so wide that it is impossible to cover them all. This is due, moreover, to the active growth in the number of different manufacturers, which, although they do not introduce completely new technologies, present various “surprises”.

This article will focus on a specific manufacturer whose products are so popular that almost everyone knows about him. But this does not negate the fact that high-quality devices, in particular printers, have breakdowns that many cannot cope with on their own. It is necessary to understand the main problems and options for their solution.

Problem 1: USB connection

Those people who have a print defect, that is, white streaks, line breaks on a sheet, are a little happier than those whose printer is not displayed on the computer. It is hard not to agree that with such a defect, at least some kind of printing is already a success. In this situation, you first need to check the integrity of the USB cable. Especially if there are pets. This is not so easy to do, because the damage can be hidden.

However, a USB connection is not only a cord, but also special connectors in a computer. Failure of such a component is unlikely, but still happens. Checking is very simple - get the wire from one socket and connect to another. You can even use the front panel when it comes to a home computer. If the device is still not detected, and the confidence in the cable is one hundred percent, then you need to move on.

Problem 2: Printer drivers

It is impossible to connect a printer to a computer and hope that it will work correctly if the drivers for it are not installed. This is relevant, by the way, not only when you first start the device, but also after a long use of it, since the operating system is subject to constant changes and damaging the files of any software is not such a difficult task.

The driver is installed either from a CD that distributes such software when buying a new device, or from the official website of the manufacturer. One way or another, you only need to download the most modern software, and then you can count on the computer to “see” the printer.

On our website you will find individual instructions for installing printer drivers. Follow this link, enter the brand and model of your device in the search field and see all the available ways to install / update software for HP.

If this does not help, then you need to check for viruses, as they can simply block the operation of the device.

Problem 3: The printer prints in stripes

Such problems often worry Deskjet 2130 owners, but other models are not without this possible defect. The reasons can be completely different, but it is necessary to deal with this, because otherwise the quality of the printed material suffers greatly. However, an inkjet and a laser printer are two big differences, so you need to deal with it separately.

Jet printer

First you need to check the level of ink in the cartridges. Quite often, it is a small amount of a special substance that leads to the fact that not the entire page is printed correctly.

Laser printer

It is fair to note the fact that laser printers suffer from such a problem much more often and it manifests itself in a wide variety of ways.

1. For example, if stripes always appear in different places and there is no pattern, then this can only mean that the rubber bands on the cartridge have lost their tightness, it's time to change it. This is a defect that is specific to the Laserjet 1018.
2. If a black line passes through the middle of the printed sheet or black dots scatter across it, this indicates poor quality toner refilling. It is best to perform a complete cleaning and carry out the procedure again.
3. There are also parts that are quite difficult to repair on your own. For example, a magnetic roller or a photoconductor. The degree of their defeat is best determined by specialists, but if nothing can be done, then it is best to look for a new printer. The price of individual parts is sometimes comparable to the cost of a new device, so it makes no sense to order them separately.

In general, if the printer can still be called new, then problems are fixed by checking the cartridge. If the device has been working for more than a year, it's time to think about more serious things and conduct a complete diagnosis.

Issue 4: The printer does not print in black

A similar situation is a frequent guest of inkjet printer owners. Laser analogues practically do not suffer from such problems, so we do not consider them.

1. First you need to check the amount of ink in the cartridge. This is the most banal thing that can be done, but beginners sometimes don’t know how much dye is enough, so they don’t even think that it could end.
2. If everything is fine with the quantity, you need to check its quality. Firstly, it must be the paint of the official manufacturer. If the cartridge has already changed completely, then this cannot be a problem. But when refilling with low-quality ink, not only the container for them, but also the printer as a whole, can deteriorate.
3. You also need to pay attention to the print head and nozzles. They can become clogged or simply damaged. The utility will help you with the first one. Cleaning methods have already been described previously. But replacement is, again, not the most rational solution, because a new part can cost almost like a new printer.

If you draw any conclusion, then it is worth saying that such a problem occurs due to the black cartridge, so replacing it most often helps.

This concludes the analysis of the main problems associated with HP printers.

Any of us who have ever encountered a non-working printer probably know how difficult it can be to determine the cause of the breakdown. Sometimes you have to sit for hours on ancient forums in the hope of finding a solution to a problem that may lie on the surface.

In this article, we'll look at the most common reasons why a printer won't print from a computer. We will understand using the example of the Windows 10 operating system.

Problem #1: No network or computer connection

The printer, as a complex technical device, must be powered from the mains and be connected to the system unit for correct operation. Therefore, if you are sure that there is ink in the printer, but it does not respond to your actions, do the following in order:

• check the power cable, whether it is firmly inserted;

• make sure the switch is in the "on" position;

• check that the cable connecting to the computer is inserted;
• If your printer has a screen, make sure it is functioning and showing information.

If the printer is connected but not responding, then the problem is something else, either in the driver or in the print service.

Problem #2: Drivers not installed

For the printer to work properly, you need to install a driver on it that will allow you to correctly determine the device model and “enable” all the functions necessary for printing, setting up and preventing problems. How to determine that there is no driver? Go to "Settings"

enter "Device Manager" in the search bar and open.

As you can see, the system was unable to install the printer on its own and marked it with a yellow triangle with an exclamation point.

It is desirable that the driver be installed from the disk that usually comes with the device. If there is no disk, the Internet will help us out. Consider the Canon i-sensys MF4450 MFP as an example, how to install the driver correctly:

• open a search engine (for example, Google or Yandex) and write in the search bar "download the driver from the official website for (model)". Instead of an ellipsis, specify the desired model, it can be found on the front panel of the device. For example, Epson L 1300 or Samsung SL-M2070;
• download from the official site the version of the driver you need, it is better to choose the latest one;
  

  Important! Drivers are of two types: x-32 (x-86) and x-64, for operating systems of different bit depths. Install only those drivers that suit your OS! Right-click on the "This PC" icon and click on "Properties". Pay attention to the “System type” item. As you can see, x-64 is written here, which means that the driver you need will be called “driver for Canon i-sensys MF4450 x-64”;

Problem #3: The printer is not selected as primary

A common nuisance is that the printer does not print Word documents. It is most likely that in this situation the wrong device is selected and print jobs go "into the void". Open Microsoft Word and click on the round options box (or "File", depending on your version of Microsoft Office).

To avoid the problem of wrong selection in the future, go to "Devices and Printers" and right-click on the icon. Select Use Default. Now all print jobs will be sent to the address.

Issue #4: Can't Virtually Print a PDF File

Sometimes you need to quickly convert Word documents from doc or docx format to PDF files. Windows 10 comes with a virtual printer already installed, making this very easy. Under Printer, select Microsoft Print to PDF and click Print.

If this item is missing, then the FoxitReader program will help. It is completely free, you can download it from the official website https://www.foxitsoftware.com/ru/. After installation, it will automatically add a virtual printer, with which there will definitely not be any problems.

Issue #5: The Print Service Has Stopped

Stopping this service can lead to several errors at once: the printer has stopped printing or a print error window appears. To fix this, go to Settings and type View Local Services.

The one we need is called "Print Manager". On the right must be the inscription "In Progress". If it is missing, right-click on the service and select "Start". Now restart your computer and all errors should be gone.

If a message is displayed that the printer is paused, you need to go to "Settings" - "Devices" - "Printers and Scanners" - "Management".

Select Troubleshoot. The status "Disabled" is removed here, by the same method. Windows 10 is smart enough to fix such issues on its own.

Problem #6: Black issues with laser printers

The printer may not work correctly with all paper, but only with the one that it supports. If you have a laser printer and it starts printing black pages, check to see if you accidentally inserted fax paper. Due to heat, it turns black and becomes unprintable. It looks like plain paper.

If the paper is correct, open the printer and look inside. The sheet may wrap around the image drum and the machine will eject black sheets. Gently remove the sheet and everything will be in order.

If you have recently taken the printer in for repair or for a gas station, it is possible that inexperienced specialists could light up the photoconductor. Wait a few hours and try printing again. The photosensitive layer should recover. If this does not happen, then the photoconductor needs to be changed.

Reason #7: Printer Prints No Color

A very well known problem with inkjet printers, especially those equipped with CISS (Continuous Ink Supply System). If the printer prints white sheets, then the nozzles through which the ink passes through are clogged. In the printer settings, you must select "Nozzle cleaning" and the color will appear. Sometimes such an operation must be repeated several times, with a strong clogging of the nozzles.

If you have a CISS and the printer still gives out blank sheets when printing, then do the following:

• disconnect the CISS from the printer;
• check the serviceability of all hoses, they should not have holes and kinks;
• check that the bottom plugs of the cartridges allow ink to exit;
• if there is air in the hoses, remove it with a syringe;
• fill the CISS with ink, close the filling holes, then open the air plugs to create the desired pressure.

All work is best done with gloves, because the ink is very difficult to wash off the hands.

Reason #8: Out of cartridge

When ink or toner in a cartridge runs out, instead of buying a new one, it is much more profitable to give it to a gas station. If the printer does not print after refilling the cartridge, there are several possible reasons:

• the printer did not work for a long time after refueling and the nozzles were clogged with dried ink. In this case, simply run "Nozzle Cleaning" several times. Another option is to purchase a special cleaning fluid. Place the printer in a container with a cloth soaked in cleaning agent at the bottom. Leave the cartridge to soak overnight (at least 8 hours). After that, gently wipe the print head with a clean cloth;
• if you have a laser printer, check that the device does not display an error message. It usually looks like a pop-up window or a flashing red light on the printer itself. If there is an error, check that the cartridge is inserted correctly until it clicks;
• the most unlikely cause is refilling with the wrong type of ink. If you refilled yourself, make sure that the type of ink matches the marking on the cartridge itself. Otherwise, the cartridge is easier to throw away than trying to restore. I assure you, the spent nerves and time are not worth it.

Reason number 9: paper is not detected

A fairly rare case, usually it is associated with incorrect settings for Microsoft Office documents or incorrectly set print options. If the printer does not see the paper when printing from Word, click "Print", then "Properties".

Make sure that the output format specified in the settings matches what you need (for example, A4). Sometimes a document contains corrupted elements, try creating a new one and printing it. If printing has begun, then it is better to type the damaged file again without using copying, since it is not known which part of the document is damaged.

The importance and usefulness of a printer cannot be overestimated. It is a necessary device that is often used both at home and in the office. In this article, we will consider the problem when the printer refuses to print documents, but at the same time you are completely sure that it is working.

So, your printer is turned on, fueled and properly connected to the computer, but at the same time. What is the problem?

Method 1.

First, you need to check the activity of several parameters. To do this, open the menu "Control Panel" - "Devices and Printers" and double-click on the printer name.

Next, a new window will open, in which open the tab "A printer" and make sure about the items "Work autonomously" , "Pause printing" and "Stop print queue" there are no checkboxes. If there are any, they must be removed.

Try to resume printing. If this method does not solve the problem, go to the next method.

Method 2.

Try restarting your computer. Oddly enough, but a simple reboot can fix a lot of problems, including the printer's performance.

Method 3.

If all of the above measures did not solve the problem, you need to move on to a more radical method, which involves reinstalling the printer drivers.

For a number of reasons, a system failure could occur on the computer, as a result of which the printer drivers began to work incorrectly.

Before uninstalling the drivers, turn off the printer and unplug the USB cable from the computer.

To remove old drivers, go to the menu "Start" - "Control Panel" - "Devices and Printers" , right-click on the printer and select >"Remove device".

Now press the keyboard shortcut Win + R on the computer to launch the window "Run» , and write in it the following command without quotes "Services.msc". Click the button "OK" .

A window will open "Services" , which needs to find the item "Print Manager" , click once with the left mouse button and select "Restart service" .

Now bring up the window again "Run" Press Win+R and enter the following command without quotes: "printui /s /t2".

A new window will open "Properties: print server" , in which you need to go to the tab "Drivers" , highlight the printer name and select "Delete" .

Call the window again as the final step of deleting "Run" (Win + R) and enter the following command without quotes: "printmanagement.msc".

The window will start "Print Management" , on the left side of which expand the folder "Custom Filters" , and then "All Drivers" . Click on the name of the printer first with the left mouse button to select the device, and then with the right mouse button and select the item "Remove Driver Package" . If an error occurs, then the drivers have already been removed.

In the same way, on the left side of the window, go to the tab "Print Servers" , expand "Printers" and uninstall the printer drivers.

This completes the driver removal process. Will serve as the final touch.

Now connect the printer to the computer and wait for the system to automatically install the necessary drivers. If the system does not offer to install drivers on its own, you can always download them for free on the official website of the printer manufacturer for your specific model. Ready!

A printer is a device for printing digital data. Today, almost everyone has such a device at home. There are many different models. They are divided both by the principle of printing (laser, inkjet, dot matrix) and by functionality (photo printing, support for various formats, pre-processing, duplex printing).

No matter how modern your device is, everyone can run into problems. Many of them can be solved on your own without contacting the support service, especially if there is a software error.

The printer is giving an error

There are several reasons for printer or printing related errors, they can be divided into two categories.

The first is software:

The second reason for the occurrence of errors is hardware, which are directly related to the device itself, such as:

In fact, there are much more system messages from a modern printer. But all, one way or another, are connected with refilling / replacing the cartridge or jammed paper, as well as overheating of the device.

Most problems with a non-working cartridge occur after refilling it, since many of them have protection from the manufacturer in the form of special counters and sensors.

Checking OS and device settings

If you are faced with the fact that the device does not display any messages on the screen, and nothing happens when sending a file for printing, then before contacting the service center with the question: “what should the printer stop printing, check the connection settings of the device, as well as the operating systems.

To do this, the first step is to check whether the device is connected to the computer correctly and whether the operating system sees it.

For this you should:

• open the task manager and find the necessary device;
• it must be in the list and match the name of your device;
• opposite it there should be no signs of erroneous connection, conflict or disconnection (yellow exclamation point or red cross).

Now you need to check if the settings of the device itself are correct.

If printing does not start, there may be several problems:

To check this data, you need to go to the "Control Panel" and select the "Devices and Printers" item. Here you can change the device for printing, selected by default (by right-clicking the menu and activating the corresponding checkbox). In the properties of the device - check the correctness of the settings.

If you cannot connect to the network machine, it is best to contact the remote computer user or network administrator for help.

Is the driver installed?

When you connect any device to your computer for the first time, you need to install drivers. In the case of printers, it is better to install not only the driver, but also the program to work with the device. The software is almost always supplied on a disk with the device and also contains instructions in several languages.

Occasionally, in expensive models, the software is provided on a USB flash drive. To check if the driver is installed correctly, you need to go to the "Device Manager" of the Windows operating system.

For this you should:

• left-click on "My Computer" on the desktop or "Computer" in the "Start" menu and call "Properties";
• in the menu on the left, select "Dispatcher ...";
• check the list for the presence of your device.

The machine must be in the Printers and Scanners category. Its name must match exactly or approximately the name of your device (if the driver is universal, or the firmware has not changed since the previous model).

For example, if you have a Canon Pixma MP 280 model, it may appear in the task manager as Canon Pixma MP 200 or MP 2.

Video: The printer does not print

Busy print queue

If you are sure that the printer is working but not printing, you need to check if the print queue is busy. Most modern devices with fully installed software will display a similar error on their own. However, this does not always happen.

In this case, you need to check the print queue yourself. You can do this by calling the driver program from the tray (the icon next to the clock). However, this method is not always suitable for those who use the machine over a network.

The most common print spooling problem is encountered by users on large networks when working with a shared printer. In this case, one task may consist of many parts. For example, if it is very large, the program could divide it itself in order not to overload the internal memory of the device.

In addition, corporate practice shows that very often there are cases when one job did not complete completely due to errors (paper ran out or jammed, the printer overheated), and another one and another was sent.

Depending on the model, the device may not pay attention to unfinished tasks and continue to work until its memory is completely clogged with such fragments. Or just don't let it continue.

There can be two exits:

What to do if the printer does not print after refilling the cartridge

Users who have tried to refill the cartridge themselves, clean it, or soak it in a special solution often encounter this problem: the printer has stopped printing, what should I do now?

Refilling a cartridge is a complex operation that contains many nuances that users do not take into account, so then they turn to a service center with more serious problems.

The thing is that each device requires an individual approach when it comes to refueling. First of all, you need to find out if the cartridge is equipped with special protections and chips, read if it has a page counter or another ingenious option from manufacturers.

In addition, when refilling the cartridge yourself, it is very important not to "air" the ink supply system in the case of inkjet printers. And on a laser device - do not get dirty, do not scratch the drum or knock down the spring that fixes the gears.

In any case, if after refilling the printer works, but does not print, you need to turn to professionals, to the workshop, so as not to spoil it completely. Cartridge prices are sometimes half the cost of the entire device, so you should be very careful when refilling.

Sometimes ink cartridges dry out. Therefore, after reloading, be sure to print a few pages to check. If this does not work, the cartridge requires soaking in a special solution.

Most printer problems are due to software bugs, but they are easy to fix on your own without going to a computer repair shop. If the error persists, contact a specialist.

When refilling a cartridge is required, it is necessary to carefully study all the information and follow the instructions clearly, and for inkjet printers it is generally better to install a special ink supply system. Thanks to this, most problems can be avoided.