Peak Point delivery tracking by order number. PickPoint Russia - Review of software for tracking the delivery status of orders from online stores to parcel terminals and PickPoint pick-up points. PickPoint pick-up points in Russia
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almand. ru aloesmart alonio.ru alpha life alpha-emb alphabet alphaceo alpinabook.ru alpintech alt alt-online.ru altay air altermoda altermoda.ru amadeus family amarena-stile ambercrown.ru amelie-parfum.ru american beauty americanbeauty.ru amesanti amigofishing amix amo -organic.ru amore42 amore4u.ru amorebaci amorem amoreo amoreo.ru amour boutique amperka.ru amperkot.ru amperu.ru amplitudo amshops.ru amuroff amurshop.net amway amway-catalog.ru anabel arto ananaza.ru andrey putintsev android-smart- tv.ru angry birds anitamama.ru anitashop anjey ankor anna slavutina anniekim anonim anonim shop anrj-led.ru anta-sport.ru antiga antipsor.org antonio biaggi antonio taviani apcosmo apico apistorg apl aplix apparel-store apple-acc.ru applehelp. ru applemarket aqsi aqua-shop.ru aqua-tor.com aquabin.ru aqualio.ru aquamagaz aquaphor aquaphor.ru aquaprint.ru aquaquality.ru aquaspectr aquayug.ru aramex (uk) limited ardi arenda-vesov.ru argana beauty argo96 ariavarta. ru arilis.moscow arinashop arinashop.ru arisupak.ru arlan-shop armoursport.ru armrus arnica-home.ru aroma style aroma-mama aroma-shop aromabutik aromagood.ru aromamagazin aromans.ru aromaoil aromaplus aromatsale.ru aromus arpion arpion.ru arrangee ars arma arsyusha.ru art sovremennye nautchnye technologii art-elite.ru art-fabric.ru art-kvartal art-most.ru art-national art.lebedev artaban.ru artaius.ru artenwil artepoxy.ru artetud.ru arthobbycentr artisanat boutique artistina artline-shop.ru artluart artmagic-nk.ru artmakeup artmarker.ru artograd.ru artort artos artshop-rus.com artskills artskills.ru artsmuseumshop.ru artwizard-shop artyland artzone arumo arvin ltd aryahome.ru asagra.ru asaptattoo.ru asia mart ltd asia shop asiaorganic asiastar asicsmsk.ru asmarket.ru asos assori assorti-tools assylbaisovgmail.com astia astia.ru asto astramed astramedtegor asutp atami athleticblog athshop atlas for men atlasformen atletika24.ru atomy.ru atract atribootica ats tYou can easily send a return through PickPoint parcel terminals at any parcel terminal convenient for you.
1) Prepare the parcel for shipment:
IMPORTANT! If you wish to return items from multiple parcels, please package all items together with the appropriate return forms in ONE plastic bag.
Pack the product (in its original packaging with a barcode) and the completed return application in any suitable package.
Write down the 14-digit parcel identification number - you will need it when shipping! The number is indicated in the upper right corner of the return application under the barcode, as well as in electronic notifications about the arrival of the parcel and in your Personal Account on the bonprix website.
Close the package carefully (for example, with tape) so that there is no access to the goods inside.
2) On the website or in the PickPoint mobile application, in the “Postamates and pick-up points” section, using the “Postamamats with goods return” filter, select the address that is convenient for you.
3) On the parcel terminal screen, select “Receive/send orders” - “Return goods”.
Click the "Other" button and select our bonprix logo.
4) Enter the phone number to which you will receive an SMS message about the delivery of the parcel with return to bonprix.
5) Enter the 14-digit parcel identification number (indicated in the upper right corner of the return application, under the barcode, as well as in electronic alerts and in your Personal Account on the bonprix website).
6) Select one of the reasons for return indicated on the parcel locker screen (it may differ from those indicated in the return application and is needed for PickPoint statistics).
7) Select the appropriate cell size (cell sizes are indicated on the parcel locker screen).
8) Pay for the service in cash or by card. Please note: when paying in cash, the change will be transferred to your mobile phone or charity if you wish.
9) Place a sticker on the bag, which will be printed by the parcel locker.
10) Place the package with the returned item in the opened compartment.
IMPORTANT! One cell can only contain ONE a package with a sticker pasted by you. Any package placed in a cell ADDITIONALLY without a sticker, cannot be identified and accepted for return. PickPoint and bonprix are not responsible for any contents of the box other than the sticker package. If the volume of items being returned does not allow for one package, please include EVERY package with return to SEPARATE CELL.
Receive a receipt for acceptance of the parcel and payment for the service (we recommend keeping them until the addressee receives your return).
11) You will learn about the arrival of the parcel with your return at the bonprix warehouse from an SMS message that you will receive to the phone number specified when registering the return.
You can track the status of your returned parcel on the PickPoint website in the “Delivery Monitoring” section and using the PickPoint mobile application.
1 step
Step 3
Order delivery to a parcel locker or pick-up point
On the online store website, select the delivery method to the parcel locker or to the PickPoint pick-up point
Select the address of the parcel terminal or pick-up point that is convenient for you on the map or in the list of points.
Indicate your mobile phone number to which an SMS message with the individual code of your parcel will be sent to open a parcel locker.
(We advise you to indicate your personal mobile number so that the individual parcel code does not fall into the wrong hands).
After confirming your order in the online store, your goods will be delivered to your chosen parcel locker or delivery point.
Check delivery times in the online store.
Pick up the goods at a post office or pick-up point
You will receive an SMS message and an e-mail* with a unique parcel code
to receive the ordered goods at a post office or at a pick-up point,
as soon as your order is delivered.
*If you indicated your e-mail when registering an order in the online store
The SMS message or e-mail will indicate:
- Unique parcel code for receiving an order at a parcel locker
or point of issue; - Address of the parcel terminal or pick-up point where the parcel is located (selected when registering an order in the online store);
- The shelf life of your order at the parcel locker;
- Amount to be paid* for the ordered product.
*If, when ordering a product in an online store, you chose a different payment method (prepayment for the product), then upon receipt of the parcel no payment will be made, and the amount payable will be 0 rubles.
Within the period specified in the SMS message, you need to drive up to the selected parcel terminal or pick-up point to pick up your order.
Receiving an order via PickPoint parcel terminal
- In the parcel locker menu, select the operation “Receive orders”;
- Enter the order code sent to you via SMS or
by email; - Choose a payment method: cash or plastic card,
if the order has not previously been paid for; - You pay for the ordered goods and receive a receipt;
- Pick up your order from the opened cell. Close
please reserve the cell after receiving your order.
Receiving your order at a PickPoint pick-up point
- Contact a pick-up point employee to receive your order;
- Tell the employee the code sent to you via SMS or e-mail;
- Pay for your order in cash or by credit card*;
- Receive a payment receipt and sign the delivery note upon receipt of the order;
- An employee will issue your order.
*If the point of issue allows payment by plastic cards. Please check this information in advance.
If for some reason you cannot personally pick up your order at the post office or pick-up point, another person to whom you trust to receive your order can pick it up.
To receive orders at the post office you must:
1.
2. Provide the address and opening hours of the parcel terminal where the order was placed;
3. Transfer the required amount for payment if your order has not been prepaid previously.
To receive orders at pick-up points you must:
1. Pass the individual order code to your authorized person, who can pick up the order for you;
2. Provide the address of the pick-up point where the order was placed;
3. Transfer the required amount for payment.
If you deleted an SMS message or e-mail with an order code
An individual order code is sent only to you via SMS and e-mail messages.
You can duplicate an SMS message yourself from the “Send SMS again” functionality on the website or from which you can install on your phone or tablet (for Android, for).
You can also call the PickPoint support center at 8-800-700-79-09 and an SMS message with a code to open the cell will be sent again to the mobile number specified when registering an order in the online store.
Payment for ordered goods
You can pay for the ordered goods in cash or with a plastic card.
Cash payment
Please note that when paying in cash at a post office, change is not issued, but you have 4 options for managing the change amount:
1. Transfer the change amount to your mobile phone;
2. If desired, receive change in cash at the PickPoint office;
3. Transfer the amount to the Charity Fund account;
4. Transfer the amount to your Yandex wallet.
Payment by plastic card
You can pay by plastic card Visa, Visa Electron, MaterCard, Maestro, MIR and PayPal.
Please note that if you pay for your order at a post office, you need to choose an additional method of receiving a receipt.
To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.
Try it, it's not difficult ;)
If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.
If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.
Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.
In these information blocks you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"
If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.
If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait 1 day to be sent by plane, or maybe even a week.
If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)
Smartphone applications
If the user is interested in tracking his orders, the PickPoint Russia application will quickly help him with this. Thanks to the creation of this program, its owners have the opportunity to remotely control their online orders.
Order management is available at any time and while the goods reach the Post Office or PickPoint delivery points, the user can track the status and delivery process of the ordered products, receiving all the necessary information.
The list of partners of the relatively new program already includes more than seven hundred eminent online stores throughout Russia, which is why PickPoint Russia so quickly acquired a large number of fans on the App Store and Google Play markets.
Upon first boot, the system will require registration of the subscriber’s mobile number with confirmation via an incoming SMS password.
After successful registration, full-fledged work with the program becomes available, which includes functions of the history and delivery status of completed orders to the entered phone number, as well as options for a detailed description of the location of Post Offices and pick-up points throughout Russia with a detailed description of the work schedule, payment options and real photographs of the locations of the items required by the user.
Pros of the PickPoint Russia application
- Extensive database of online stores.
- Possibility of tracking the required goods.
- Convenient order data system.
- Simple and quite convenient controls.
- All locations of Post Offices and PickPoint delivery points are available.
Disadvantages of the application "PikPoint Russia"
- The menu interface is quite inconvenient for a beginner.
- The presence of periodically pop-up advertisements.
- Crashes may occur during the management of the utility.
- For correct operation, a constant connection to the network is required.
- There are rare slowdowns.
The application is capable of providing detailed information about the location of Parcel Lockers and PickPoint delivery points, in addition, the user can build his own route to the marked Postamamate.
The updated version of PickPoint Russia has added a function for extending the shelf life of orders in Post Offices.