How to write and submit a claim form to MTS: let’s look at a sample document to protect rights. General power of attorney MTS sample MTS general power of attorney from a legal entity form

The document form “Claim against MTS” belongs to the “Claim” section. Save the link to the document on social networks or download it to your computer.

General Director of JSC "________________"

_____________________________________________

from ___________________________________
_________________________________________

CLAIM
OJSC "______" presented me with demands for repayment of debt for communication services in the amount of ___ rubles __ kopecks, allegedly arising through my fault on personal account No. ______________ (subscriber number ______________).
However, I would like to inform you that I did not enter into a contract for the provision of communication services dated _____________, since I was absent in the city of __________ at the specified time.
In addition, the indicated agreement contains the details of my old passport and, naturally, which I could not present at the conclusion of the agreement due to my lack of it.
In addition, the contract does not contain my signature, which could indicate my will to conclude an agreement for the provision of communication services.
According to Art. 1064 of the Civil Code of the Russian Federation, harm caused to the person or property of a citizen, as well as harm caused to the property of a legal entity, is subject to compensation in full by the person who caused the harm.
By law, the obligation to compensate for harm may be imposed on a person who is not the cause of harm.
The law or contract may establish the obligation of the harm-doer to pay compensation to the victims in excess of compensation for harm.
The person who caused the harm is released from compensation for harm if he proves that the harm was not caused through his fault. The law may provide for compensation for harm even in the absence of the fault of the harm-doer.
Damage caused by lawful actions is subject to compensation in cases provided for by law.
Compensation for harm may be refused if the harm was caused at the request or with the consent of the victim, and the actions of the harm-doer do not violate the moral principles of society.
In this regard, I believe that the demands of OJSC “___” for my payment of debt in the amount of ___ rubles __ kopecks. are illegal and unfounded due to the absence of my guilt.
In this case, the circumstances of the case indicate the presence of guilt in the resulting debt precisely on the part of the employees of OJSC “___”, who improperly, while performing their assigned job duties, showed negligence and imprudence in their work when concluding an agreement for the provision of communication services, using an invalid document, which was presented not by me, but by an outsider.
In reporting the above, I ask you to protect me from the bureaucratic arbitrariness committed by the employees of OJSC "___" and expressed in illegal demands for repayment of the debt that has arisen through no fault of mine, in fact, in extortion of funds.
Please inform me about your decision within the time limit established by law.
Otherwise, in order to protect my rights and legitimate interests guaranteed to me by the Constitution of the Russian Federation and current legislation, I will be forced to go to court and the prosecutor’s office.

________________

" " _______________ of the year

It is no secret that office work negatively affects both the physical and mental state of the employee. There are quite a lot of facts confirming both.
Every person spends a significant part of his life at work, so it is very important not only what he does, but also with whom he has to communicate.
Gossip in the workplace is quite commonplace, and not only among women, as is commonly believed.

The mobile operator is obliged to provide its customers with high-quality communication services. But in reality this does not always work out, and subscribers make various claims to the company. The human factor, and the desire to increase your profits at our expense, has not yet been canceled. But the subscriber has the right not to tolerate rude attitude from company employees or ignoring the terms of service.
What can cause claims against a mobile operator? Inappropriate behavior of support center consultants, unreasonable write-offs for communication services, activation of expensive options without your participation, changes in the terms of the tariff plan, and much more. In these cases, it is imperative to seek justice. And many subscribers do this, but they choose the wrong methods, or rather ineffective ones. Calling the hotline may not always be successful. The operator will listen to your complaints, but will not take proper measures and everything will remain the same.

If you want to change the situation and achieve justice, justify your claims in writing. If you do everything correctly, the operator will read and take measures to resolve the conflict situation. We will give instructions on how to correctly write complaints about the operator. All subscribers can use it, regardless of what they are dissatisfied with.

How to write a complaint to MTS

Any company providing cellular communication services has its own support center. You can call here at any time of the day and voice your problem, ask a question, or make a complaint. But even if you dial the Contact Center number late at night, you will still have to wait a long time for the connection. The hotline is busy around the clock, because the subscribers trying to reach it have different time zones.

And even if you wait for the connection, they will listen to you politely (or maybe not), make big promises, and it is unknown whether the problem will be solved or not. You especially shouldn’t rely on help from a company employee if your complaints relate to unfair charges for non-existent services or incorrect pricing, subscription fees, or the activation of unnecessary services that you did not order. If your intentions are serious, immediately send a written complaint.

You can make a complaint as follows::

If you think that a cellular operator is engaged in fraud and theft of funds from the personal accounts of its subscribers, then you are mistaken. Let us repeat, no one has yet canceled the desire to increase the company’s profits. But MTS, like any other cellular operator, has a lot of ways to do this. What a lot of mailings and subscriptions that are imposed without our desire. If money is also constantly being written off from your balance for no apparent reason, be sure to fill out a claim.

Sample claim to MTS

Fill out the special form correctly, paying attention to your claims, and half the battle is done. Moreover, the written method is effective if an official complaint is filled out, and not just a statement of your complaints on paper.

Leave the completed form:

In the office, company salon.
Upload it to the special form at: .
Send an email to .

Where can I find a special complaint form? It is available on the official website of the cellular company or use the link:
To complete and submit a claim, the file must be in .doc format. Fill in all the required information in the appropriate fields and write your complaint in full detail. Submit the completed document using one of the above methods.

Often, users of MTS services are dissatisfied with the work of this cellular operator. The main way to solve a problem is to call the support service, but a verbal complaint has little effectiveness.

In order to achieve justice and restore violated rights, it is recommended to submit a written claim to MTS.

When is a claim filed with MTS for a refund?

The majority of the population of the Russian Federation uses cellular communications. MTS is one of the operators providing Internet access, telephone communications, cable, digital and other television services.

Users of MTS services may be dissatisfied with the following points:

sending spam;
unjustified write-off of money from the balance sheet;
connecting a paid service without the client’s knowledge;
rude behavior of company employees and call center operators;
provision of the paid service not in full;
etc.

Most of these problems can be resolved by calling the hotline or by contacting a consultant on the company’s official website. If we are talking about the return of money wrongfully written off or compensation for damages for the provision of a service not in full, the citizen must file a written claim.

Methods for filing a claim with MTS

If you want to leave a verbal complaint, you just need to call the support service at 8-800-250-08-90 (for international roaming, a different phone number is used - 8-495-766-01-66). MTS users can use a short number to contact a call center operator - 0890.

A written complaint can be submitted in the following ways:

by filling out an electronic request form on the MTS website (https://anketa.ssl.mts.ru/ind/feedback_mob/);
by preparing a written version of the appeal and submitting it to the nearest office of the company in person, through a representative or by post.

The claim does not have a strictly established form, therefore it is drawn up in free form. Although a citizen dissatisfied with the quality of MTS service can contact the company with a verbal complaint, a written version is most effective. It does not matter whether the document is drawn up by hand or on a computer.

Filling out an electronic claim form

The electronic application form allows citizens to report fraudulent activities, ask a question to a company representative, or leave a complaint about the quality of service.

When submitting an electronic request (https://anketa.ssl.mts.ru/ind/feedback_mob/), you will need to select the topic of the appeal and the type of service for which you are filing a claim, after which you must indicate the data listed below:

Full name of the applicant;
passport series and number;
an email address through which company specialists can contact the applicant;
contact phone number;
the type of service with which the client is dissatisfied;
the essence of the appeal;
way to get a specialist answer.

If you have documentary evidence of a violation of your rights and interests, these papers must be attached to the specified claim. The response to the request can be sent by SMS message or via the specified e-mail, and also voiced over the phone.

How to write a complaint to MTS?

Most often, funds are debited from the subscriber's account due to the presence of paid services and subscriptions, which the client himself may not be aware of. To find out what services you have connected to, you need to log in to your personal account on the company’s website or contact an MTS consultant.

To return money written off for services that you did not know existed, you need to submit a corresponding claim to one of the MTS communication stores. When applying, it is important to have two copies of the document with you, one of which remains with the company employee, and the second is given to the applicant with a note about the date the request was received.

A typical claim for a refund to MTS, which you can view on the website, should contain the following information:

name and address of the company office;
Full name and contact information of the subscriber;
the essence of the appeal (reasons for filing a claim, explanation of the problem and accompanying circumstances);
confirmation of the applicant’s position by indicating references to legal norms and provisions of the contract for the provision of services;
client requirements;
date of filing the claim;
the period during which a citizen expects to receive a response and satisfaction of the put forward demands;
a list of documents confirming the fact of violation of the applicant’s rights;
client's signature.

When filling out this form, you also need to indicate the client’s full name, the number of the contract concluded with MTS, contact information (for example, mobile phone number or e-mail), how to receive a response from a specialist, the essence of the problem, the date of registration of the request and the subscriber’s signature.

An MTS power of attorney from a legal entity is an official document intended for one person to service several telephone numbers at once. Please note that it is also issued for individuals - for corporate subscribers. By drawing up this paper, you do not need to pay for a power of attorney from a notary - one user receives all the necessary powers. If you have any questions, you can always contact the operator’s hotline - experienced specialists will answer all your questions. Remember that the presence of the person who owns the number is not necessary to make the settings.

It is very easy to obtain an MTS power of attorney form for a legal entity or PJSC. You can obtain it at any operator’s office or download an electronic form on the official website. Keep in mind that only an authorized employee can sign a power of attorney - make sure that the form also contains the signature of the organization.

Official website of MTS power of attorney from a legal entity

The operator's official website provides detailed information about this service. Please note that it is issued to both individuals and legal entities. One document can be valid for no more than three years. Please note that this service is free - there is no charge. A sample of documents can be found on the website.

Registration of powers

It is extremely simple to issue a power of attorney for working with MTS accounts - any user can easily cope with the task. Keep in mind that for this you will need a special document - a guaranteed letter on behalf of the organization. It must be issued directly to the employee. The employee will have to confirm his affiliation with the company with a copy of the employment contract. Additionally you need to provide:

Identity document.
Confirmation letter.
Extract from the register.

Power of attorney from a legal entity for an employee

Typically, the organization's interest in MTS is represented by an authorized person. The company gives a certain employee the necessary rights through a power of attorney, which is issued at the mobile phone store. Most often, in an organization, these matters are managed by a lawyer. He assumes official responsibilities for account control. If the control of expenses is carried out by the manager, then there is no need to issue a power of attorney. Any employee can fill out this paper - you must sign an application from the director in advance, and then provide the data to the mobile phone store.

A power of attorney from MTS is enough for an employee to carry out any settings and control over services with corporate clients. If it is difficult to obtain a copy of the employment contract, the employee can present an official ID to confirm authority. An extract signed by the HR department is also suitable. The employee can do everything, including filing an application for a replacement SIM card.

Power of attorney for MTS from a legal entity - example of filling out the form

MTS is a cellular operator that does everything possible for the convenience of users. Keep in mind that by calling the hotline, experienced specialists will quickly advise you on all your questions. If necessary, you can always visit the provider’s office - you can find the addresses of the nearest branches on the official website. To sign the MTS power of attorney form for a legal entity 2019, the authorized employee must show:

General power of attorney from the company.
Passport.

For obvious reasons, dissatisfaction often arises among consumer not only about the product, but also about the service.

Often, mobile operators are guilty of providing low-quality services.

Very often, many users see that they are being deceived, but silently endure, not knowing. that such a problem can be resolved almost with lightning speed.

It would seem that in case if the product is not satisfactory you, it will be a whole hassle to return the money with the presence of one or two pieces of paper.

But professional lawyers may not do that.

In order to be able to protect your rights in the field of purchase and sale goods and services, you just need to know the general provisions.

Why might drafting be necessary?

Buying technical means, we don’t think about the fact that tomorrow it might break.

We are in a state of joy and fun from the fact that we acquire the goods we need.

The same thing happens when purchasing a communication service package.

Citizens are so absorbed in the opportunity to communicate on favorable terms that they forget to read the contract.

And there, against your will, incomprehensible paid offers appear, with which you, for some reason, agree.

Or over time, yours mobile bills begin to increase exponentially, and you will be at a loss as to what influenced them.

Very often, people turn to consumer rights centers to complain about poor-quality purchases of technical items.

Dealing with selling companies on your own is a thankless task.

You have them - first bad purchasing experience, you are their hundred thousandth customer who has problems with the product.

Employees of such stores know by heart what, where to answer, how to mislead a person so that the store gets away with minimal losses.

It doesn’t matter whether you purchased a defective product or you just didn’t like it, whether the communication services justified your trust or not, the main thing is that you expected something completely different from the purchased item.

You only have two exits in order for the situation to be resolved.

The first and easiest way out is just keep the product or service and don’t worry about the hassle of exchanging.

You won’t waste your time trying to sort things out with sellers and won’t rummage through mountains of information in search of a solution.

You will simply leave the unnecessary thing with you and accept that you have thrown your money away.

The second option is returning the item to the seller and asserting your legal rights.

MTS also has a service for providing an MTS bank card (MTS Bank), a claim can also be filed to this bank.

What documents regulate the provision of communication services?

Today there are a number of points that communication services must meet.

All of them are listed in the law " About mobile communications».

But few people bothered to read it. Few people probably even know about such a law, and by the way, it says what we should demand from the operator.

Every person probably knows what a mobile phone is.

Today, everyone, young and old, has a smartphone, which, in addition to the communication function, is equipped with a number of other additional functions.

When purchasing one or another package of communication services, which includes calls, text messages, picture messages, and so on, we do not think about the fact that the quality of the services provided to us may not meet the requirements, and we have the right to ask for what is right for us.

The most important document when receiving communication services is agreement.

It is on the basis of this document that our cooperation with the operator is automatically considered cooperation for an indefinite period.

Also, without meaning to, by signing documents we give permission to the operator to process personal data about ourselves, which, you see, is not the most pleasant moment of cooperation.

You should read all the documents and papers very carefully, otherwise you risk becoming a victim of an unscrupulous operator.

Usually, small young companies suffer from illiterate work practices and systematic deception of users, who are looking for an opportunity to obtain Money.

They attract clients with low prices for services, but, as you know, the stingy pays twice, and in small print at the bottom of the document there are conditions that were not at all included in your plans.

It’s good if the documents specify the rights and obligations of your mobile operator.

In addition to 24/7 consulting clients and providing tariff information, your telecommunications service provider is required to take responsibility for the confidentiality of your personal information.

The contract must also stipulate the conditions under which claims and lawsuits can be brought.

Another important document is Terms of service communication services.

They should describe in more detail the conditions for protecting your rights, as well as the operator’s obligations towards you.

For example, let’s consider the conditions for the provision of communication services MTS company.

A large number of paragraphs are devoted to how communications are provided, what rights your communications service provider has and what responsibilities it may perform, and a very small paragraph with three provisions about what a claim should look like and in what cases it can be filed.

In fact, the telecom operator has so veiled the entire appeal procedure that a person who does not have knowledge of the law is unlikely to understand what he needs to do with such a quantity requirements and services.

But in reality, everything is simpler than it seems.

Sample claim

Having studied your supplier's terms and conditions communication services, you will understand that you will not make a claim based on them.

Moreover, there are not even basic rules for drawing up such documents.

You can solve the problem by contacting a lawyer from consumer protection society or by thinking about this task yourself.

So, for example, you can make a claim to MTS based on samples and forms from the Internet, there are a great many of them.

Or, you can familiarize yourself with the sample that we offer you.

So, in the header we write to whom the claim is addressed.

It is not necessary to know your first and last name (although the communication shop is required to provide you with this information), the main thing is to write about who the claim is intended for in terms of position, that is, the manager.

On the second line you should write from which subscriber document has been drawn up.

You can indicate your first and last name, but if you are a legal entity, then you should indicate it.

Do not forget to indicate the number of the telecom operator whose services were the subject of the complaint.

In the middle of the line we write “Claim due to violation by the operator...”, and violation of what, this is your individual case.

This may be the established duration of the service, it may be the quality or even the cost of the service.

It all depends on your specific situation.

Next you need to indicate city and date contacting the communication center with a complaint.

The next part is descriptive.

In the descriptive part of the complaint, you should tell us why you are dissatisfied with the service, why operator is to blame.

You need to write a claim in legally competent language, but it’s okay if you present the situation in a simple story.

The more detail you write about what your telecom service provider was wrong about, the easier it will be to resolve your dispute, so don’t skimp on the facts if they directly relate to the case.

At the end of the claim you can offer optimal output from the current situation.

Be sure to list all the documents you will include with your claim.

You must submit your claim to the communication store where you purchased the service.

You must definitely accept it, but be prepared to be hounded a little, forcing you to rewrite the claim in the form approved by their organization.

Documents attached to the claim

So half the job is done. You have mastered writing a complaint and now it lies on the sidelines and waits in the wings.

Now we need to figure out what package of documents must be included with your claim.

Firstly, the most important document is the service agreement.

It is on the basis of this document that you and the operator entered into a relationship regarding your service, and the contract is their confirmation.

Document must be like yours, and from your communication service provider.

If you have lost your copy, then you need to come to the communication center with your passport and ask for a copy.

Deny you this request they won't be able to, but it’s easy to make someone wait a couple of days.

In general, the rules for filing claims are explained in the Law “On Mobile Communications”, however, this does not mean that the communications department employees are familiar with it, so be guided by the law and ordinary human impudence.

If the contract is not provided on the same day, ask for a complaint book and write that this is contrary to the law.

Also attached to the claim cash receipt, if you have a purchase agreement, then - depending on the context of your claim - this could be invoices, tariffs, etc. all documents that may relate to your question must be collected and prepared by you.

Only give with a claim copies of documents, originals are often lost, you know for what reasons.

How to submit?

Personally

Submit a claim personally- reliable, but very nervous.

Get ready for the fact that the operator’s communications department employees will find hundreds of errors in the claim and other documents and will try to do everything to ensure that you abandon the idea.

Stand your ground In the end, even if you end up with nothing, you will know that you at least tried.

Your claim must be accepted right there in the communication salon.

They should tell you time and phone– when and where you can call in order to find out the status of your claim, whether it has been considered or not, and what decision was made on it.

The waiting period and confrontation with salon employees who suddenly stopped being nice are the most unpleasant moments of this method of presentation.

By mail

By filing a claim by mail, you will limit yourself from negative emotions, but your the wait will be long.

The post office itself is in no hurry to deliver parcels quickly, and given that your claim will be considered for as long as possible, this process will drag on for a very long time.

Via the MTS website

Filing a claim through the website is the surest way.

Filing a claim with MTS online through the website - fastest solution for prompt communication with a service provider.

The operator will immediately call you back and clarify all the circumstances once again.

In addition, MTS has an email for accepting claims: [email protected]. You can write there.

It’s good that with this method you don’t need to go out somewhere and communicate with someone live, and by registering on the site, you will monitor the status of your claim, which much more convenient than calls.

Response time

The claim must be considered within ten working days, that is, holidays and weekends do not count.

Thus, after waiting two weeks and not getting a result, you can safely go to court.

You shouldn't look for a catch everywhere.

Anyone can make a mistake, and your operator is no exception.

Before flooding your office with all sorts of papers and threats, try solve the problem peacefully.

When filing a claim for the provision of communication services, remember that the operator has great experience in solving such problems, so be careful and then you can definitely win the case.

Stand up for your rights and then others will begin to respect and observe them.