Why GS B520 does not see the update file. Elimination of possible faults. List of main errors tricolor TV

Tricolor TV - one of largest operators Russian satellite televisioncharacterized by a large number of translated channels, image clarity and good quality Signal. But, unfortunately, in its work sometimes there are failures and mistakes, some of them can be eliminated only with the help of a specialist, and some are quite easily corrected independently. IN lately Quite often, an error appears with the inscription on the black screen "There is no access to viewing. Error 4 ".

Error 4 means that the broadcast signal is missing. Without a reason, such an error occurs quite rarely, so you can select the main causes of the absence of the signal, among them:

• software failure;
• the channel translation or channel is stopped not included in the tricolor TV package;
• changed the channel translation format or broadcast occurs in the format inaccessible for receiving equipment.

Methods for elimination of error 4

Error 4, of course, causes the user some inconvenience, but in most cases it is easily eliminated. Most often, it occurs when searching and trying to connect new channels and, in most cases, is eliminated by the usual reboot of the device.

If the reboot did not help, then you need to try to reset the receiver settings to the factory. This is done quite simple. You only need to select the menu button and go to the "Settings" button, select Reset Settings and confirm the action. The principle of resetting settings to factory settings in different receivers is almost identical, but, in the event of problems, you can refer to the user manual attached to the device. After resetting the settings, the receiver must turn off, wait a bit and re-enable. True, after resetting the settings will have to configure again.

Sometimes 4 error appears after updating the software. In this case, it is necessary to update manually. To do this, it is necessary or to download the current update from the official site of the tricolor TV to the USB flash drive and install it on the receiving device. On the site, in addition to the firmware, there are detailed text and video instructions for installing the update and download links.

You can also update the firmware using a special, service channel 333 "Telemaster". To do this, turn off and after a few minutes turn on the receiver again. With the remote control, select the channel 333 in the list and go to it. The receiver will verify the availability of updates and will offer them. You must only agree to install updates to install, downloading new firmware from the satellite and the receiver load will produce yourself. Sometimes, if after updating the receiver software, the error does not disappear, the software module is also required.

If attempts to independently eliminate the error, you can always contact the TV Tricolor Support service or, as a last resort, call a specialist.

Unable to watch channels, nothing works - perhaps this is one of the most frequently asked requests. Here we deal with everything possible mistakes Satellite TV from the company Tricolor. Last time we considered the question :.

By itself, the error code 4 does not appear, with a rare exception, if the factory receiver settings were separated. What is the error 4 tricolor TV? This error May appear after searching the channels. This is due to the fact that you tried to catch the channels not intended for this type of television. But it may simply failed during the disable receiver from the power supply. In any case, the error 4 needs to be corrected and you can do it yourself.

There is a mistake 4 what to do and how to fix

To fix the error 4 Try to do the following:

• Go to the receiver menu, reset the settings to the factory.
• Disconnect the receiver and remove it from the outlet for a few minutes.
• Then you have to re-catch all the channels.

If you cannot configure the channels, check if your region is specified correctly. Now instead of an error or question mark, channels should be shown. If it did not help, perhaps you have a non-standard problem. In this case, it is better to contact a specialist.

If you made an update and an error has appeared after it - So the update is not completed. Navigate to the channel 333 and continue upgrade.

On October 16, 2019, a new software (software) was released for receivers GS B520 models, GS B521, GS B521H, GS B521HL, GS E521L, GS B522, GS B531M, GS B531N, GS B532M, GS B533M, GS B534M, GS B5310, GS B5311GS, GS C592, aimed at improving and improving the operation of this equipment.

ATTENTION! Update software occurs in two stages. In no case do not turn off the receiving the receiver until the update procedure is completed! Otherwise, a receiver output is possible!

If you are using the server-client system, you first need to update the C592 client receiver, and then start updating the server receiver.

To update, you must perform the following steps:

1. Remove the power cord of the receiver from the outlet, and then re-enable the receiver to the network.

2. Switch the receiver on the channel under the number 333 In the overall list.

3. After a few seconds, a message appears on the screen to update the following software software:

After appearance this message Select "OK" to start updating.

4. Strengthening.

After the consent to the update on the screen there will be service messages about the update process. A reservation update takes about ten minutes, a module update is about five minutes.

Attention! Update by the Customer Receiver GS C592. It may take up to twenty five minutes.

5. Upon completion of the update, the receiver will restart and turns on with new version BY.

ATTENTION! For the GS C592 model receiver, this update is completed, since it does not require a module update.

6. For other models: After turning on the receiver, re-switch it to the channel 333 in the overall list. Within one minute, the screen will appear on the need to update the module.

7. When a message appears on the need to update the module, follow the steps 3-5 of this instruction.

At the end of the update, make sure that the update has passed successfully. To do this, go to the application " Personal Area"(" Menu "-\u003e" Personal Account ") and check the values \u200b\u200bin the" Receiver Version "and" Module version "lines. The update was successful if the following data are displayed:

Third Row: Receiver version - 4.6.310.

Fourth line: module version - 0.0.185.

The figure below shows the view of the "Personal Account" application on the example of the GS B521 receiverH. after update:

Video instruction:

Recently, the tricolor-TV subscribers appear 4 with the text "There is no access to viewing. The television channel is not broadcast by the operator. " As a rule, it happens after updating the on the receiver. For the first time, such a problem appeared in the summer of 2017 after the large-scale update of all receivers from GS B520 and to GS532M. Then, before technical support, it was unrealistic! What is noteworthy, while the error 4 on the Tricolor appeared only in those who first updated the module. As it turned out, if the firmware of the receiver was updated first, then everything was going on like oil and no errors did not occur.

Instructions how to fix the error 4

In fact, the solution to the problem is quite simple and for this you do not need to carry a receiver in service center Or look for some masters. So what do you need to do to remove the error 4 on the tricolor TV?!

Method 1.

This is the easiest way to remove the error 4 on the tricolor, but it works if the channels do not show due to the problem with software. It is done as follows:

Use the remote control to channel Telemaster Under the number 333 . A window must be updated on the device.

We agree and wait until the process goes. It takes about 20-25 minutes of time, after which there will be an automatic restart of the receiver. This operation allows you to correct the error 4 in most cases.

Comment: If through the 333rd channel, the device is not stitched - you can try to make update via USB port. For this you need a flash drive volume of not more than 4 GB.
You can download the firmware for your receiver on the official website of the manufacturer - link.

Format flash drive under file System FAT32 and in the root disk folder copy the software file. It must be unpacked from the archive.
We connect the removable drive to the USB port and reboot the device. Next, the receiver himself must find the firmware file and suggest the update setting.
Agree. As soon as the procedure is completed - the device will restart. With a new error 4 on tricolor TV should disappear.

Method 2.

Step 1. Take into the hands of the remote from the receiver and click on the "Menu" button so that the general menu of the device opened on the screen.

Step 2. We go to the "Settings" section:

Step 3. Make reset to factory settings. The menu may differ from the image shown in the picture, but it makes sense from this!

Step 4. Turn off the tricolor TV receiver and pull out the plug from the power outlet for 15 minutes.

Step 5. Turn on the receiver and start searching the channels.

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