Out of harm's way: Timer Bank has renounced its license for operations with securities. Possible errors Why does not the client see the key?

Check the functionality of your Internet connection.
Check your operating system version. The Client-Bank system page will not be displayed on Windows XP Service Pack 2 and below, as well as on Windows Server 2003 without the latest updates installed.
In Internet Explorer go to "Tools" → "Browser options" → "Advanced"... In the window that opens, check the boxes opposite the items containing the abbreviation " TLS"And uncheck the boxes next to the items containing" SSL».
Press the key combination Ctrl + F5... The page will be refreshed to clear the cache.
Check the spelling of the address of the Client-Bank system page. In the address bar, delete all information after .ru and press Enter.

Check if your username and password are entered correctly. We recommend that you pay attention to the input parameters: the current input language and pressing the Caps Lock key. Try to enter the password in a text document, check it visually and copy it into the password field in the system.

This error can be displayed for the following reasons:

The validity period of the ES keys has expired.
The term of office of the director / general has expired. director specified in the bank card of the organization.
You have not yet performed the initial generation of new keys.
You have just done the initial generation of new keys and clicked the button " Further". At this point, the keys are not yet ready. To produce keys, you need to print an application for the production of a public key certificate and submit it to the Bank's office serving your accounts.

To clarify the detailed information on this error, contact the technical support service.

Make sure that in the settings of the parameters of the key carriers of subscribers you have specified the path only to the directory with the secret keys. All other lines must be blank:

Make sure you are logged in using the Internet Explorer browser.
Add the address of the Client-Bank system site to the list of sites operating in compatibility mode.
In the Internet Explorer browser, click on the " Service»In the top bar (if there are no buttons, press the Alt on the keyboard until the strip with the buttons " File», « Edit», « View" etc.).
Then select the item " Compatibility View options».
In the window that opens, enter the website address in the top line site and press the buttons " Add" and " Close».
Restart your browser for the changes to take effect.

In Internet Explorer, press the key combination " Ctrl + Shift + Delete". In the window that opens, check the boxes only opposite the items “ Temporary Internet Files" and " Cookies"And press the button" Delete».
Perform a general reset of browser settings.
Close all Internet Explorer windows and go to " Control Panel» → « Browser propertiesNetworks and the Internet»).
Additionally"And press the button" Reset».
Delete personal settings"And press the button" Reset».

Windows Vista, Windows 7:

Start».
Select " Control Panel» → « Browser properties"(May be in the section" Networks and the Internet»).
In the window that opens, go to the " Additionally"And press the button" Reset».
In the window that opens, do not check the box “ Delete personal settings"And press the button" Reset».
After the reset is complete, restart your computer for the changes to take effect.

Windows 8-10:

Start»With the right mouse button.
Select " Control Panel» → « Browser properties"(May be in the section" Networks and the Internet»).
In the window that opens, go to the " Additionally"And press the button" Reset».
In the window that opens, do not check the box “ Delete personal settings"And press the button" Reset».
After the reset is complete, restart your computer for the changes to take effect.

Errors when generating new keys

This error is due to the fact that the system cannot access the selected key storage location.

If you did not receive a USB device (eToken) at the bank office:

When filling in the generation parameters in the field " Key storage location"Specify" Disk drive". In field " Catalog»Specify the location for storing the keys. We strongly recommend, in order to avoid mistakes when creating keys, DO NOT USE for storing keys, the system drive (local drive C: \) and folders stored on it (including Desktop, Documents, etc.).
Check if the directory you selected for storing private keys in the " Key storage location».
Check if the Flash media you are using is working properly.

If you are using eToken:

Errors when working in the Bank-Client system

Windows Vista, Windows 7:

Close all Internet Explorer windows and go to the " Start».
Select " Control Panel» → « Browser properties"(May be in the section" Networks and the Internet»).
In the window that opens, go to the " Additionally"And press the button" Reset».
In the window that opens, do not check the box “ Delete personal settings"And press the button" Reset».
After the reset is complete, restart your computer for the changes to take effect.

Windows 8-10:

Close all Internet Explorer windows and click on the " Start»With the right mouse button.
Select " Control Panel» → « Browser properties"(May be in the section" Networks and the Internet»).
In the window that opens, go to the " Additionally"And press the button" Reset».
In the window that opens, do not check the box “ Delete personal settings"And press the button" Reset».
After the reset is complete, restart your computer for the changes to take effect.

And press the button "Further".

And press the button "Install".

After starting, select from the list the city in which your accounts are opened, check the box next to the item "Install / reinstall the system" and press the button "Further".

Check the box next to "Installing ActiveX Components" and press the button "Install".