Can't log into VK through the app. I can't log into Contact. What to do? Why can’t I log into VKontakte? What to do if you can’t get into Contact

Almost every sixth inhabitant of the Earth is registered in some social network. Facebook is popular in Europe, QQ is popular in China, and VKontakte and Odnoklassniki are popular in our country and the post-Soviet space. The slightest glitch in the operation of a social network leads to panic among its users, who communicate on social media for hours on end. But often users themselves are to blame for losing access to VKontakte. Why doesn’t he log in to Contact and how to deal with it?

Of course, the unavailability of a social network may well be due to technical work on the servers or force majeure circumstances. For example, in the summer of 2014, VKontakte was unavailable for 3 hours due to abnormal heat, which disabled the company’s data center in St. Petersburg. But this happens quite rarely, as a result of which you should not associate the unavailability of a social network with any force majeure. Perhaps you are the one having problems with the Internet, computer or account.

Internet connection problem

If when you try to open the site http://vk.com An error pops up in your browser, don’t rush to panic. Your Internet provider may have problems with the equipment or the channel. But if other sites open normally, then this is a serious reason to think about resolving this issue. True, if you access Contact from a work computer, then it is likely that access to the social network is blocked by the system administrator. You can use “anonymizers” to access blocked sites, for example, the 2ip service, available at http://2ip.ru/anonim/. Enter the address of the social network, select the IP of any country and click “Open”.

Also be sure to look in the system hosts file and check if there are any unnecessary entries there. As a matter of fact, changes made by the virus to the hosts are the most common reason for the inaccessibility of social networks. The principle of operation of this file is quite simple. Before accessing the site, the browser checks the hosts file and, if it does not contain the site’s IP address, opens the site directly. Attackers take advantage of this by registering “fake” IPs in hosts. Thus, they “force” the user to open a completely different site on a different server.

This is the main reason why he doesn’t get into Contact. Fixing the problem with the “hosts” file is very simple. First, you need to open the hosts file in Notepad, which is located at C:\WINDOWS\system32\drivers\etc\hosts. It does not have an extension, so when opening it, specify Notepad as the program.

In Windows 7, finding this file will be a little more difficult, since this path is hidden from the user. Go to drive C, enter the word “hosts” in the search and click ENTER. After finishing the search, open the found file in Notepad. You may need to first open Notepad in administrator mode by right-clicking and selecting "Run as administrator."

If the file contains entries related to Contact, Odnoklassniki, then feel free to delete them, leaving “localhost” as the last line.

Save the changes made to hosts, close Notepad and restart the computer. After these actions, in most cases, access to the social network is restored.

If you have installed various programs related to the social network on your computer (downloaders, VKontakte clients), then immediately uninstall them through the “Programs and Features” item in the “Control Panel”.

Also check the system for the presence of files such as “vkontakte.exe”, “svnhost.exe”, “svc.exe”. Open the Start menu and enter the names of these files in order. If Windows detects them on your computer, remove them immediately and restart the system.

Account problem

Often, users are unable to log into the social network because they enter the wrong password, use the wrong layout, or type the password while Caps Lock is on. If, when you try to open a page, the social network tells you that your profile is frozen, do not worry.

Just enter your phone number and confirm your account ownership with the SMS code sent to your phone. Remember that the social network will never ask you to send an SMS to restore access to your account. If you manage to get into your profile, then immediately change the password to it so that attackers will no longer be able to use your profile. Never install programs on your computer that cheat likes, votes, etc. Such programs are viruses that use your account for personal purposes. Haven't figured out the problem? Watch the following video:

Hello, dear readers of the blog site. This is another article for those who are just beginning their acquaintance with the Internet (recently, for example, I wrote about that). Indeed, it is not always immediately clear to everyone how to get your own page, whether you can trust the system with your phone number (after all, without it, registering a new user is currently impossible), how you can enter Contact, and how not to.

Also, many would not mind (well, in your sense, it’s just called that) what “status” is and why it is so important. And also: what is a “wall”, why sometimes you can’t log into VK, how to recover your password, how to contact technical support (including when you can’t log in with your username and password) and many other simple questions that can be answered It's not easy to find answers online. By the way, we’ve already talked to you :)

Today I want to start from the very beginning - registration, options entrance in Contact (including without entering a login and password, although this is only possible from mobile devices, but it is possible), designing your page, and I also want to talk about solving common problems, preventing you from logging into VK and starting to enjoy communication (this also, unfortunately, often happens). Don't be afraid, it won't hurt, just a little ticklish 😛

Login to your VKontakte website page without unnecessary risk

Guys, I’ll immediately make a reservation that, contrary to logic, I want to start not with registering a new user, but with logging into this social network, because here lies a lot of nuances that will be useful for many to know. Firstly, your data from your VKontakte account may well be a source of income for all sorts of “radishes”, so I urge you to be vigilant. Secondly, it won’t always be great if other people (even strangers to you) gain access to your account, so you should think in advance about how to avoid this. But first things first.

Login to the page you created It's best to do it this way:

What to do if you can’t get into Contact?

Also, right away (even before explaining the process of registering a new user), I want to go over the most common reasons that cause problems with logging into this social network. Well, and show all possible ways to resolve this, quite often (we are all human, we are all human...).

Most often, of course, the reason for the problems that arise with logging into VK is our own inattention, but it is not always possible to analyze where exactly we are doing something wrong and what is worth looking at first when a similar problem arises, but you really want to communicate ...

Why you may not be able to log in to VKontakte:

Pay attention to something like Caps Lock button. You can find out whether it is turned on or not by the glowing eye either on the button itself (it is the leftmost one in the middle row of keys) or on the panel in the upper (or upper right) area of the keyboard. If the eye is lit, it means the button was pressed by you or someone else, and thereby you activated the typing of all characters on the keyboard in uppercase (instead of lowercase letters, capital letters will be printed).
Why is this so important? The fact is that the password you enter when trying to log in to VKontakte is case-sensitive, i.e. in it, the lowercase Latin letter “a” cannot be replaced by the same capital letter. Actually, if the password was visible when you entered it on the VK website, then you yourself would understand that something is wrong here, and you would start looking for the reason. But since the password is not visible when you enter it (each of the characters you enter is replaced by a dot), it is not easy to track it.
For clarity, you can enter the password in some text editor, and then in the input field on the Contact website - this will completely eliminate the influence of unforeseen factors, for example, those associated with accidentally pressing the “Caps Lock” key
Look at what position it is in input language switch on your computer. Typically this is indicated in the lower right corner of the screen (in the so-called tray). If it says “RU” or something else other than “en”, then you will need to switch the input language to English. You can simply click on this icon and select the desired language, or you can use hot keys (most often it is either Shift+Alt or Shift+Control).
Why might this prevent you from logging into your VKontakte page? Well, again, because when you enter a password on the VK website, you do not see the characters that you enter, and if you have the Russian language selected, then instead of Latin letters you enter their Russian counterparts, which live on the same keyboard buttons . VKontakte doesn’t understand you (but I understand 🙂) and mercilessly blocks your entry as if you were entering the wrong password.
Sometimes a problem can be caused by an enraged one, which will automatically translate the layout into a language you don’t need. Usually he understands that a password is being entered and there is no point in misbehaving, but there are failures. Just in case, I’ll inform you that to force the translation of the typed word to another layout when Punto Switcher is turned on, just click on the Pause\Break key at the top of the keyboard.
However I myself have not entered passwords manually for a long time Almost anywhere and at the same time I have no problems with entry. At the same time, I get a very reliable storage for hundreds and thousands of passwords, to enter which you only need to press a combination of three keys. That is, on any site (Kontakte, Odnoklassniki, WebMoney, etc.) I type a three-finger key combination and log in (log in) without any problems. The key here is “any”.
Interesting? Do you want to learn? Are you ready to spend half an hour and then not have any problems with passwords at all? Then read the manual for working with . Don't be lazy, because everything will pay off handsomely. Chesslovo :)
Even with such a powerful resource as Contact happen local and even global failures. In the first case, problems with logging in may occur only for some users, in the second - for all. Most often the problem is local in nature. If you are sure that you entered the password correctly (and you did not forget it - it was securely saved, written down or remembered in the browser), then contact the social network's technical support service However, the problem is that you can write a message to technical support from the Vkontatka website only after authorization (login) on this page, and this is exactly what you have a problem with. What to do? Don't despair. Just write them an email at [email protected] with a description of the login problem. If so, then he can use it.
If, instead of the Vkontatka website, you end up on an incomprehensible resource (maybe similar in appearance) or even just see a “white page”, then do not check for the presence of lines with vk.com there. If they are there, then feel free to delete them. All the details are described in the link provided.
Problems with logging into your VKontakte page may also arise if infection your computer or mobile device viruses. In this case, for example, they may demand money from you for entry, which in no case should you do, because you will be deceived anyway. You just need to cure your computer and everything will work itself out. VK itself, by the way, offers you your Cezurity antivirus, which can be downloaded for free. For Android they recommend this product from a domestic developer.
Your page could have blocked in VK itself (moderators). At the same time, a message appears indicating the timing and reason for the blocking, and also provides a link to security instructions that will help you avoid blocking in the future. It will not be possible to unlock it before the specified period and you should not fall for offers to do this for money from third-party craftsmen - this is a scam for money and nothing more.
, that’s why it’s impossible to log into Contact (the burglar might have managed to change the password). In this case, you will need to go to this tab https://vk.com/restore(if the account was linked to a phone number) or on this https://vk.com/restore?act=return_page(if there was no connection to the phone or you no longer own this number).

What to do if you forgot your password and cannot log into VK?

You can try to find the password. How? Well, it all depends on your previous actions. For example, you could save it in your browser when you first logged in (logged in) to your VKontakte page. Don't remember? Did you save it?

If yes, then try going to vk.com and double click on the login line. If you do this in Chrome, Opera, Yandex Browser or Mazil, you will be offered a list of logins, and when you select the appropriate one, the password may be automatically entered. In the old Opera, you could press the keyboard shortcut Control+Enter.

Happened? No. It is quite possible that you saved the password when you first logged in, but it doesn’t want to come out. Can go inside the browser and get him out of there. How to do it?

If you couldn’t find the password to log into the social network, you can try to restore it (more precisely, get a new one):

Registering a new user in VKontakte

We finally got to registration. Actually, there’s nothing special about that, that’s why I wanted to push it back a little, because there was something to say about authorization (login) and the problems and nuances that arise, but here’s what... Well, registering a new user... Well, in VK ...

However, there are several nuances here too. Little ones like this:

Firstly, recently When registering on VKontakte, they began to require you to indicate your mobile phone number. It would be nice if you just pointed it out. No, the entire account is linked to it, and you won’t be able to specify a set of numbers, because to confirm the number you will have to enter a confirmation code at one of the registration stages, which will be sent to your phone in the form of an SMS message. That is, you won’t be able to evade the exposure of your mobile phone.
On the one hand, this is significant increases safety work and it is now much more difficult for hackers to hack and steal your VKontakte account, because to do this they will have to have access to your mobile phone, or in some cunning way force you to provide the confirmation code that came to it (however, this is possible due to social engineering).
On the other hand, if something happens, it will not be difficult for you to be found in real life (for example, by the competent authorities), because it is quite difficult to buy a SIM card from us without a passport. Those. You you lose anonymity, and with it permissiveness, which many will not like.
Secondly, only one phone number can be linked to one profile (account) on VKontakte. This significantly complicates the life of those who make money in VK in various ways and need to have and constantly create more and more new accounts. Of course, they find a way out, but ordinary users, if they want to have several accounts in Contact, will have to splurge on a certain number of SIM cards. If you try to enter a previously used mobile phone number during registration, it will not work, or you will be offered.

These are the nuances - trivial for some, but problematic for others. Actually, the registration process itself begins with filling out on the page https://vk.com fields with your first/last name and clicking on the button "Register".

They will also ask you about your gender, and literally at the next step of registering a new user, they will offer you in a non-alternative form indicate your mobile phone number and immediately press the confirmation button to enter the code received at this number. You won’t be able to evade or cheat at this step. If you have nothing to fear, then feel free to enter your mobile phone number and continue the registration process.

Then a multi-step wizard comes into play, helping the system collect as much information as possible about you so that there are as few unfilled profiles as possible in this social network. Here you are asked to select the school you attended, university, add friends, connect pages from other social networks, etc. If you wish, you can skip all this by clicking the button of the same name at the very bottom of the VK registration wizard window.

That’s it, after this the new user gets to his completely new and still practically unfilled VKontakte page. Actually, this is the so-called "My page", which can also be accessed by selecting the appropriate item from the left menu.

Your avatar will be placed here (usually a photo of a person or a funny drawing of some kind), some general data will be provided (including the status that is displayed under your first and last name (by the way, I already wrote about that).

To edit the data displayed on your page, you can use the buttons shown in the screenshot. Entries to the “wall” are entered through the line, again shown in the screenshot. You can, for example, enter there just a link to some page on the Internet, and smart Contact itself will pull out the picture, title and description of this page. You can (Contact profile), or to a group or public, if the need arises. Under your photo (avatar) you can track the level of completion of your profile.

I also advise you to wander through the tabs of the item "Settings"(from the left menu) to meaningfully establish your level of openness on this social network. For example, you probably shouldn’t post your address and phone number publicly (at least only to your friends on VK), etc. Think, adjust and start communicating.

Good luck to you! See you soon on the pages of the blog site

How the virus works

Sites have names, for example vk.com, mail.ru, yandex.ru, and each of them has an IP address made up of numbers. In the Windows XP/7-10 operating system there is a special “.hosts” file in which the virus writes the names of the sites it wants to block and assigns them the IP addresses of its fake mini-sites. And when you enter “vk.com” or “ok.ru” in the address bar of your browser, the browser goes to exactly the site that the virus has registered in the “.hosts” file.

Now that we know how this all happens, let’s determine ways out of the situation. To check whether this is exactly the problem, simply enter its IP address in the address bar of your browser instead of the site name:

If the site opens by IP, but does not open by name, then the problem is ours. Do not forget that in Ukraine vk.com and ok.ru are prohibited in principle.

Access recovery

You have several options:

Restoring the system
Manually edit or replace the file "hosts"– with minimal computer skills, this is the easiest way
Editing the registry - an additional measure if the above does not help
Using the free AVZ program
We use a special script - if all else fails
Malwarebytes' Anti-Malware or DrWEB CureIt! scan your computer for viruses (this takes a lot of time)

Repairing the hosts file manually

It may be that the edited file is not saved and an “Access Denied” error appears. This trick can help: you need to “cut” the file and paste it into any other folder, edit it there and copy it back to its place. If all this seems complicated, then you can simply delete the “.hosts” file! It doesn't affect anything!

If the file is correct, i.e. as in the picture above, but social networks are not loading at all, then click “Start ->Run” and enter

route –f

Reboot and check.

The location of the hosts file has changed

The virus may have changed the default location of the "hosts" file to fix:

Treatment of the system using AVZ

Download the program and do the following:

Watch the video on how to recover the “.hosts” file

We use a special script

If all of the above methods did not help, try this method:

Download the uVS program, unpack the archive, disable your antivirus if you have one, and run the file start.exe(not to be confused with startf.exe)
Select “Run as current user”

Copy the following text to the clipboard with the right mouse button:

;uVS v3.75 script
;Target OS: NTv6.1

delnfr
deltmp
delnfr
regt 12
regt 14
regt 20
regt 13
regt 11
regt 17
restart

Let's go to the menu “Script -> Execute the script located on the clipboard...”

The script deletes the contents of temporary folders, links to missing files and restores the original Winlogon settings. The computer will reboot, let's see what happens to the sites.

But if the virus sits in memory and then it will change the file again. If this happens, then a full virus scan is needed.

We treat your computer using the free antivirus Malwarebytes’ Anti-Malware

Download the Malwarebytes’ Anti-Malware program, unpack and install
When starting, we agree to the trial period of using the program
We scan the computer in the mode "Quick Scan", but it’s better to immediately complete it, and reboot

If it doesn’t help, then do it "Full Scan", really long

If you still cannot access your contact page, you can use Kaspersky Virus Removal Tool, or better yet, DrWEB CureIt!

IMPORTANT: The network offers downloads, and sometimes even for money, of super-antiviruses specifically to solve problems with access to social networks. Urgently I DO NOT RECOMMEND download them and even more so launch them. Most likely there will be the same virus, but aimed at the sites of other scammers. And in the worst case, you will find yourself a victim of more sophisticated schemes.

What to do to prevent the problem from happening again

Don't visit suspicious sites
Install it for yourself, or at least
After fixing the problem, be sure to conduct a full scan using DrWEB CureIt!
Don’t forget to monitor the daily updates of the antivirus database and install operating system updates
Do not use the vulnerable Internet Explorer browser, use Google Chrome
Do not enter your username, email and password in response to suspicious emails
Use

And be careful!

What if nothing worked? No viruses!

Check out my latest article. If everything works like clockwork, but only VKontakte, Odnoklassniki, and Facebook do not work, then most likely your boss simply blocked access to these sites so that you are not distracted from work :) To access the desired resources, try anonymizers (helps with bans).

Anonymizers are special transition sites that provide access to blocked resources through themselves. But they can also be blocked, so look on the Internet for one that suits you. In extreme cases, it happens that your account in contact is actually blocked, contact the site administration.

Imagine the situation: you are bored and decide to log into your account on a popular social network. In contact with.
As usual, enter your email address and password into the appropriate lines...
But for some reason, the page cannot be logged in.
What could be the problem here?
Usually, there can be a large number of reasons why you cannot log into your VKontakte page.
Therefore, you need to familiarize yourself with all versions before you decide to panic and register another page on the social network.

Main reasons

Read also:How to delete all posts on a VKontakte wall at once - Five ways

Forgot your password or made a typo when entering it;
Your email address slipped your mind or you misspelled it;
Your PC has caught a virus that is blocking visits to your VKontakte page;
Your account has been hacked.
Technical work on the VK website

The majority of Internet users have not only accounts in, but also email, and sometimes several.

Naturally, there may be differences in passwords.

And, as usually happens, due to their carelessness, people not only don’t remember, they even forget to write down their creative long password somewhere!

What to do if you have forgotten your password?

Usually everything is very easy here: directly on the social network itself there is a line called “forgot password”

If someone has no idea where this user assistance is located, then familiarize yourself with the following action plan:

Click on this link -> In the tab that appears (Login, Email or phone), write either Login, or your Email, or phone number -> Then Vkontakte will send a password to your email.

Therefore, if you have forgotten your password, it is quickly sent to you by email, or you are asked for an answer to your security question.

They may also send you a non-permanent phone number, which you can change when you go to your profile.

To avoid getting into a similar situation again, when you do log into your account, write down your new password in your diary!

Incorrect email address

Read also:

If you still cannot access your VKontakte page, then another reason is that your address is incorrect.

Provided that you have forgotten the email address specified at the very beginning of your VKontakte registration, then you will need to proceed similarly to the action plan with a forgotten password.

Also open the main page, click on the link “Forgot your password or can’t log in?” then - according to the plan described above and on VKontakte itself.

Date and time on PC

Read also:6 Methods: How to download videos from VKontakte (VK) to your phone

If you can’t log into VKontakte and the message “Unable to establish a secure connection”, “Security problem” or “Unable to verify the certificate” is displayed, look at what date and time is indicated on the PC - perhaps it’s not even the correct year?

Click where the time is shown or go to settings.

If the data is incorrect, correct it, click OK and try to log into VK again.

If the date on your PC often gets lost, you should change the battery on the motherboard. It doesn't cost a lot of money.

Another browser

Read also:How to register on the social network VK (VK) without a phone number? The answer is in our article!

A web browser is a program that is used to open pages on the Internet.

Its other names are browser or viewer.

For example, you are currently using the Chrome browser. Perhaps this is where the problem lies.

If you have another web browser on your PC, try to access the page through it.

If you don't have another browser, download and install it.

Alternatively, try Firefox.

Virus on the device

Read also:TOP 15 Best free antiviruses for Windows | Rating 2019

It is also possible that there is a virus - usually it is the instigator of all problems associated with the PC.

The best option to get rid of the virus is to download an antivirus utility onto your PC.

It doesn’t matter what it will be: popular or another program.

They have the same meaning - the utility must be the latest version, and the databases on it must be constantly updated! What is it for?

The point is that constantly hackers are developing new types of viruses, which utilities most likely have not encountered before.

It turns out that if your anti-virus database is outdated (that is, it has not been updated for a long time), then there is a chance to “catch” a virus on your PC.

The antivirus may not detect the virus

The problem is based on the fact that, once again scanning the PC with an anti-virus utility, it simply will not be able to see a new virus created recently.

For this reason, this virus will be on your device, in your operating system, over time slowing down the operation of your computer, interrupting its functionality, and so on.

What to do in this situation?

Of course, constantly update your antivirus database!

This service is available in almost every antivirus program.

The only requirement is, if possible, unlimited access to the network so that the databases can be updated mechanically, without your participation, and protect your PC.

The same can be said about viruses that block access to your VKontakte account: there are a large number of these viruses on the Internet and it won’t be difficult to pick them up!

Where is it possible to catch a virus that will block access to a VKontakte page?

What should you do if you downloaded a utility whose name contains something related to VKontakte and got a virus?

Naturally, simply removing the program is unlikely to be effective!

This is where an antivirus comes to the rescue - urgently conduct a comprehensive examination of your PC.

If you don’t have an antivirus program, but the performance of your PC is already significantly impaired? In this situation, you can do two things:

Seek help from specialists or those who know how to remove viruses from a PC;
Try to get rid of the virus yourself.

So, with point one, everything is extremely clear - you are simply trying to find a professional in your field in every possible way.

But how can you get rid of the virus that blocks access to VKontakte?

Try using .

Redirect to another site

Read also:How to make a bot in VK (VK) in a group: An easy way | 2019

A well-known method that blocks access not only to the VKontakte social network, but also to some other sites.

It manifests itself either in a redirect to a site that is similar to VKontakte, or in the appearance of a 404 error.

Surely the problem is in the host file.

How to fix?

Please note: the final line in this document should be: 127.0.0.1 localhost.

Everything written additionally in this file must be deleted; this is the virus itself.

People often ask: what to do if there are several “hosts” files in the “etc” folder? Let's figure it out.

The screenshot shows a situation in which there are several “hosts” files on the PC. Which one exactly needs to be eliminated from the virus?

When using the browser you need fix file with txt extension.

When using Internet Explorer or web browsers, you need to correct a file that does not have an extension.

And if you use different web browsers every day, then it is advisable to correct both files.

To understand, consider two screenshots, the first with redirection, the second as it should be.

To summarize: you should get rid of all unnecessary information, in addition to what should initially be in the “hosts” file.

After these steps, a window may pop up stating that it is impossible to create a file.

What to do then?

Notifying the operating system that the file cannot be saved

In this situation, you should launch Notepad by clicking the icon "Run as administrator"- then you will be able to correct the file and save it.

Start -> Notepad -> Run as administrator

I can’t log into VKontakte and after all these manipulations, what should I do now?

Try restarting your PC and try again.