How to call the MTS hotline. Method of contacting MTS technical support for legal entities and corporate clients

There are situations in which you urgently need to communicate with the MTS operator. MTS serves subscribers in countries such as Russia, Ukraine, Belarus and Uzbekistan.

Each client of the company wants to quickly receive the information they need. There are specific situations that require “live” communication with the MTS operator.

There are several options for calling the MTS operator. Any subscriber, even while roaming, will be able to receive consulting assistance from company employees.

It is worth remembering that the company’s consultants can answer any question regarding the services provided mobile operator. In addition, you can get information about your tariff, connected services, various promotions and special offers.

Subscribers from any country served can use a single toll-free number 0890. In order to connect with a company employee, you must first use the voice menu. After connecting, you first need to press button 2 on the phone keypad, and then 0.

And then there will be a connection with a consultant who is free at that time. You can use other combinations in the menu by pressing first 5 and then 0. There are several combinations, the main thing is that in the selected menu you end up pressing 0 on the keyboard.

How to call the MTS operator from a landline number

Available to private clients federal number 8 800 250 08 90. You can call it from both a landline phone and a mobile phone. In order for a connection to occur with a consultant, it is also necessary to use digital commands. Which are entered using the phone keypad.

You need to press the number 2, and then 0. After which the autoinformer must request an assessment of the services provided (press 0 or 1). Only after this will it be possible to wait for a response from an MTS employee.

Corporate clients use the federal number 8 800 250 09 90 to communicate with the operator.

It is not necessary to listen to the entire conversation of the answering robot; its speech can be interrupted by pressing a button.

How to call an MTS operator from a mobile phone While roaming


If the subscriber is in roaming, then in order to communicate with the operator, just dial the number 8 495 766 01 66. The call is free, no matter where in the world you are.

When you're outside Russian Federation, you need to remember that when dialing a phone number, the international format is necessarily used, so it is necessary to indicate +7 first.

Other methods of communication

If you are unable to reach the operator, you can use the MTS operator website. On the tab that opens, you can ask questions, which are formatted as feedback.

There is another option for contacting MTS employees. To do this, you need to visit your “Personal Account”

Most in a simple way To receive information from MTS, it is considered a visit to the company's office, only in this case you need to have a passport with you, which will allow you to be identified as the owner of the SIM card.

The site also has a video that will help you understand the specifics of calling a mobile operator consultant.

It is quite easy for MTS subscribers to call the operator, as there are several options. Also, in each country served, there are certain service numbers, which will ultimately allow you to contact the operator.

For clients this service profitable, because is provided absolutely free, no matter where you are. MTS always takes care of its customers, providing them with quality services and consulting assistance.

Every company that respects itself and its clients has its own 24-hour help center. Of course, MTS is no exception. Each subscriber of this operator can contact a customer support specialist free of charge at any time. By calling the help center you can get an answer to almost any question. The problem is that many simply do not know how to call the MTS operator. There are several numbers to contact a support specialist. All of them are free and available 24 hours a day.
You can call the MTS operator using one of the following numbers:

  • 0890
  • 8 800 250 08 90
  • +7 495 766 01 66 - number for contacting the MTS operator in international roaming;
  • 8 800 250 09 90 - support number for corporate clients;
  • 0 800 400 000 - (free call from any numbers) or 111 (only within the MTS network) - MTS Ukraine contact center;
  • +375 17 237 98 98 - MTS Belarus operator number.

As you can see, the MTS support service provides a fairly large number of numbers. Before calling the MTS operator, we recommend reading this article in full. The fact is that when you call any of the above methods, you will not hear a specialist answer. Initially, you will be taken to an automatic voice menu, then you need to enter a certain combination of numbers and only after that you can ask your question. It is worth noting that you often have to wait a long time for a specialist’s response. We will tell you how to contact the operator faster, and also consider alternative ways to contact support.

How to call MTS Russia operator

The MTS company provides its services in several countries, for example, in Belarus and Ukraine, but the largest number of clients are in Russia. This is why Russians most often think about how to call an operator on MTS. If you purchased an MTS SIM card in any region of Russia, then the numbers below will help you get advice from a specialist at the MTS help center. Unfortunately, there is no single number that will allow you to contact the operator for free from any number and anywhere in the world. Therefore, you need to know all the help center numbers and their purpose.
Before contacting the operator, you should try to solve the problem yourself, of course, if possible. For example, if you want to know, you can read our separate review. Our website also contains many other useful articles that will help you avoid the need to waste time waiting for an operator to respond. Also, do not forget that the number can be managed through your personal account; by the way, we will return to this issue later, but for now let’s move on to the main topic of the article.

MTS Russia operator numbers:

  • 0890 - only for calls from MTS Russia numbers;
  • 8 800 250 08 90 - multi-channel federal number (you can call from the numbers of any operators and home phone);
  • +7 495 766 01 66 - number for contacting the MTS operator in international roaming.

That is, if you are calling from an MTS number, you can use short number 0890 , if you need to contact a specialist from a landline or mobile operator, then the number must be appropriate (see number above). If you are abroad, then you need to call +7 495 766 01 66 , this is the only way you can communicate with a help center specialist and not pay for the call.

It is worth noting that despite the difference in numbers, they all allow you to call through a single voice menu, that is, a direct connection with a specialist will not occur immediately. To hear the voice of a living person, you will have to listen to an autoinformer who will tell you which numbers you need to press to contact the operator.

In addition, you will have to spend time waiting for the consultant to respond. That is why we recommend that before calling the MTS operator, you try to solve the problem yourself. If you cannot do without the help of a specialist, then use the instructions below to at least reduce the waiting time for a response.

  1. To contact the MTS operator, follow these steps: , 8 800 250 08 90 Call 0890 or +7 495 766 01 66
  2. (when and which number should be used is indicated above);
  3. After you hear the voice of the autoinformer, press the number 1, then 0;
  4. Select whether you want to evaluate the quality of the operator’s work by clicking on the corresponding number;

Wait for the operator's response. You will be informed of the approximate waiting time. If the operator does not answer for a long time , then you can try to call back later, or use alternative methods of contacting the contact center. Information about current alternative ways

is given at the end of the article.


MTS operator number in Belarus and Ukraine Operator mobile communications

MTS has a huge customer base. MTS has subscribers not only in Russia, but also in other countries, for example, there are a sufficient number of them in Belarus and Ukraine, therefore, you should tell how to call the MTS operator in these countries.

  • 0880 MTS Belarus operator numbers:
  • +375 17 237 98 98 - a toll-free number to contact the operator when you are on the MTS network;

- a toll-free number that allows you to call the help center from any number, including a landline phone.

By calling the indicated numbers you can manage services, find out your balance and, of course, get expert advice. The operator's response time depends on the network load.

  • 111 MTS Ukraine operator numbers:
  • 0 800 400 000 - short number for calls from MTS numbers;
  • +38 050 508 11 11 - number to contact the operator from any phone;
  • 555 - help center number when roaming abroad; - number for fast connection

As you can see, MTS Ukraine subscribers have the opportunity not to waste time waiting for an operator’s response, but to receive advice immediately, however, the service is paid. Some time ago something similar was in effect in Russia. There was no separate number, however, informing the subscriber of the waiting time, the autoinformer offered to receive advice out of turn for a fee.

Alternative ways to contact the operator

We told you how to call the MTS operator. Now you know all the current numbers. It would seem that we could end here, but there is some problem - waiting for a specialist’s response. Unfortunately, it is not always possible to quickly reach an MTS operator. Sometimes the wait lasts more than 10 minutes. Not everyone has the patience to wait that long. If you don't want to wait, then try to solve the problem using one of the methods below. In addition, you can always solve the problem yourself through your MTS personal account.

You can contact the MTS operator in one of the following ways:

  1. Use the “My MTS” application to ask a question to a help center specialist in chat mode;
  2. Ask your question by email [email protected]. You can ask for an email or call back;
  3. Use the Call Back service. The service is not connected or managed in any way. Usually the autoinformer offers to use it when all the specialists are busy.

The most attractive is the first method, which involves using the “My MTS” application. You can correspond with a consultant via this application absolutely free.

The use of mobile communications has long been an everyday activity. Even children can now call, send a message, or access the Internet from their phones. But sometimes questions arise that users cannot find answers to. In this case, you need the help of an MTS specialist.

Of course, there are a huge number of questions and answers on the site. If you look hard enough, you can often solve the problem yourself. But sometimes it is necessary for your question to be answered not by a robot, but by a real, live interlocutor. What to do in this case?

Methods of communication with the MTS operator

It would seem that a completely obvious solution to the question “how to call the MTS operator” is to dial the number 0890 and wait for the connection. But reviews from people who tried to call the MTS office show that this is not always easy to do. Their experience shows that if you want to communicate with a live interlocutor, you don’t even have to look in the direction of the short number. You need a “long” number in federal format. There, a living person will answer you 100%, and you won’t have to wait long.

Just don’t try to call there from an MTS number, use any other number, there are many sources claiming that it’s easier to get through using this method. Here is a simple dialing algorithm:

  1. We dial the number 8-800-250-08-90, the phone can be any other than MTS.
  2. We wait a little while a pleasant female voice is heard in the speaker of your device. You don't have to listen to it, just press 1, then 0.
  3. Do you want to evaluate the operator's performance? If you want to spend even more time, then press 1, if you need to solve the issue faster, press 0.
  4. At this stage, nothing else depends on you; you just need to wait for the operator to answer.

If for some reason you cannot call from a SIM card of another mobile operator, you will have to dial through the MTS short number

We call the MTS operator using a short number.

A large number of people leaving reviews on the Internet agree that it is very difficult to reach a live operator using a short number. Sometimes it’s almost impossible to do this, but if you don’t have the opportunity to use another method, you can try.

How to call an MTS operator using a short number? To do this you need to do these simple steps:

  1. Enter the key combination 0890 on your device.
  2. Next, press 5 and 0 successively.
  3. You can place the phone near you by turning it on speakerphone, and go about your business, for example, drink a cup of tea. Sometimes the wait reaches 20-30 minutes or more. But perhaps you will be lucky and get through earlier.

How to call the MTS operator from a landline phone?

Sometimes there is no way to find mobile phone another mobile operator. How to call the MTS operator in this case? This is not scary, since you can get through by phone using a regular landline phone. The method is the same as described earlier, with the number 8-800-250-08-90.

If you need to call the support service while traveling abroad, then you need to use the number +7-495-766-0166. Just be sure to dial the number using the +7 prefix. Such calls will cost significantly more as they occur while roaming.

What to do if you can’t get through to the MTS operator?

What to do if you can’t reach an MTS employee using any of the methods described above? There are several options. All of them are less convenient, take more time and require some effort. Here are other ways to get in touch with MTS representatives:

  1. On the official website of MTS www.mts.ru there is a feedback form with which you can leave a request. Through it you can provide your contact details and briefly outline the essence of the issue. Some time after you submit your request, you will be contacted.
  2. Not all questions require specialist help. For example: you can get call details, find out your account balance, find out details about your tariff plan and much more in personal account at https://login.mts.ru. Sometimes this can be even more convenient than calling customer support.
  3. If all the described methods cannot solve your problem, and the call center cannot be reached, you can simply go to the nearest customer service center and resolve all your issues there. Face to face, communicating with a specialist.

When you try to call an MTS operator, you understand that the company has provided all the options to limit as much as possible the possibility of a “live” conversation between the client and the operator. Many issues can be resolved by visiting the MTS website or receiving information from an auto-informer. Sometimes you find yourself in a situation where you need to call the MTS operator number and only a living person can understand the problem, but a robot cannot do this. This is where the need to communicate “live” arises.

How to call a “live” MTS operator

If you have already tried to contact the MTS operator, you may have come to the disappointing conclusion that this is not easy to do. However, there are options to call hotline and talk to a support representative, although you will have to be patient and wait for the connection:

    "Call on official phone operator for MTS subscribers" If you are a client of a company in Russia, Uzbekistan or Belarus, you can call two toll free numbers 08460 or 0890.

    To connect to a support representative, wait for the voice menu and press button 2, after 0. You will be connected to an operator, but you will have to wait a while. But if you really need it, be patient.