You do not have enough cash. Inexpensive, but high-quality profile. What to do if I changed the phone from which I made a mobile subscription
1. How fast is the payment?
Payments are credited around the clock, real-time. The exceptions are "repayment of loans": funds are credited within 5 working days. Information on credentials can be seen on the form of payment of the selected bank.
2. I received a message that the service is not available. What to do?
Payment of goods and services from a mobile account, remittances and service " Virtual Card. Tele2 MasterCard is not available if:
- you are a subscriber of the corporate tariff;
- you do not have enough cash to pay;
- you have included the service "Ban money transfers" To disable it, it is necessary to contact the Consultant to the Tele2 Communication Salon or call Tele2's reference and information service at 611;
- you have exceeded the limit by the number of payments per day / month or by the amount of payments per day / month.
3. Is there a fee for payments?
The Commission's size depends on the category of a paid service or product and is displayed at the time on the site or indicated in SMS.
4. How to quickly transfer money from Tele2 to a mobile phone?
The fastest and convenient way is to type the command. *159# . A list of popular categories will appear, it needs to select an operator, enter the phone number and the amount of payment. Mobile portal *159# Available to all Tele2 subscribers (except for business clients), does not require access to the Internet and memorization of service providers.
5. How to find out the amount I can use for payments from the TELE2 mobile account?
Dial the team in the phone *104# and click "Call". If you are connected as an individual, an accessible amount is displayed to pay from the TELE2 account. With the help of the team *104*2# And the "Call" key can be found in the amount of money that can be translated into the remaining day / month.
6. Why did the amount of available funds for mobile payments on * 104 # differs from the cash balance on * 105 #
7. How can I close the ability to write off the cash from the mobile account?
Connect the free money transfer service convenient for you: information on the service * 179 #.
Please note that after enabling the "Prohibition of money transfers", it is possible to turn it off only in the Tele2 communication salon or call to the TELE2 reference and information service number 611.
8. How to connect the service "Tele2 Wallet"?
The service "Tele2 Wallet" does not require additional connection. The service is available to subscribers to individuals of all regions Tele2 60 days after the activation of the SIM card and does not seem on corporate tariffs. Subscribers who passed from Rostelecom mobile commerce services are temporarily unavailable.
9. Are there any restrictions on the amount of payment and the number of payments?
There are restrictions, they depend on the category of payment and specific goods / services. More detailed information on restrictions is presented in the Restrictions section.
10. Can I use bonus funds on the TELE2 account for payment from the mobile account?
12. I translated money to the number of another company, but they did not do.
In this case, you need to contact the Mobi.Money customer support service for the free number 8-800-555-3115.
13. I paid a loan, but did not go to the bill.
The amount can enter the account within 5 business days. In case the term has expired, and the amount did not receive contact the Mobi.Money client support service for the free number 8-800-555-3115.
14. I am connected to a corporate rate. Can I pay from a mobile account for the Internet and other services?
Unfortunately, the payment of goods and services from the mobile account is available only to individuals and is not available on corporate tariff plans (on corporate programs).
15. I did not find in the Internet and TV of your provider. Can I add it to the site?
You can send a wish through the feedback form.
16. Is it possible to replenish a TELE2 other region using the TELE2 wallet?
Yes, you can.
17. In what format indicate the phone number to translate the money on cellular operator CIS?
For payments in favor of mobile operators of the CIS, the phone number must be specified in the [country code] [phone number] format. Digit 810 is not needed. When paying operator services mobile communications Russia The phone number is indicated in 10 digit format (without +7 and 8).
18. Can I after the transfer of funds to the account of the Pozozhnik travel ticket immediately pass through the metro turnstile?
Currently, the technological equipment of the metro turnstiles does not allow to immediately enroll the funds to the "plantain" accounts when using non-cash sources of money to which the TELE2 mobile account belongs. It is possible to activate the funds received by the "Plantain" card using visualizers and automatic machines for the sale of travel tickets installed in the lobby of metro stations or at the metro ticket office at any time after making the payment.
19. Paid service is not provided. What to do?
If the payment was successful, and the service is not provided with full, contact the store support service, the goods or service of which you purchased. Also on this issue you can contact 8-800-555-3115 (around the clock, free call) or in writing in the Mobi.Money customer support service.
20. When the payment was incorrectly specified by the recipient's account number (or telephone). Is this payment possible to translate to the correct number?
If you are incorrectly indicated the account number (or phone) of the recipient, we ask you to quickly contact the client support service Mobi.Money by phone 8-800-555-315, where you will be prompting accurate recommendations for your case.
21. SMS received: Payment is canceled for technical reasons. What to do?
Try to pay for the product / service again. If the error is repeated, contact the client support service Mobi.Money by phone 8-800-555-3115 (24-hour, free call).
22. SMS received: The operation is canceled due to the lack of your current personal data from the operator. Contact your nearest TELE2 service center with a passport.
Money transfers are available to subscribers, which are currently available personal data from the operator. To gain access to mobile commerce, contact your nearest TELE2 service center with a passport.
There are situations where the termination of the contract causes Rostelecom customers serious difficulties, sometimes leading to disappointments and scandals. To prevent similar, you should know Rostelecom customers, how to abandon Equipment Rostelecom, how to terminate the contract and return the equipment back of the company.
Causes of termination of contracts and refund
Exists whole line reasons for pushing subscribers to abandon the service provider, and return equipment to it:
- poor-quality provision of services;
- insufficient Internet speed;
- does not suit charification;
- frequent problems whose solution requires a long time;
- there were advantageous offers.
Not every subscriber is known how to abandon Equipment Rostelecomto return your money. It should be understood that with the help of the Internet it will not be possible. To refuse the further use of services, you will have to go to the office.
Algorithm Action How to terminate the contract
If the company's services are no longer required, first of all, the required documents should be prepared:
- an existing copper contract;
- directly itself;
- act about receiving / transferring equipment;
- your passport.
After making sure that there is no payment, you need to inform the representative of the company to terminate its services.
The most common problems or how to abandon Equipment Rostelecom
It is clear that the disconnection procedure has a mass of pitfalls, on which a person is uncomfortable to stumble.
Debt for services rendered
Such problems arise mainly when they have forgotten when moving or did not know how to terminate installments of equipment with Rostelecom. Customers who do not use the service provider come in bewilderment from the amount of growing debt. This is due to the fact that, despite the shutdown of the service, subscription fee Constantly growing. It follows from this that the timely termination of the contract will save from fines and overpayments, and accordingly stressful situations.
Debt for the use of equipment
Distributing the contract It is necessary to immediately pass the rental equipment, if it does not need to disassemble. Otherwise, the accrual of the rent will continue, despite the fact that you abandoned services. It can lead to debt education.
Returning equipment provider
Many users do not know how to return the equipment in Rostelecom And return your money for him. If for any reason the manager refused to pick up the equipment and return the money to you, you can safely write a statement in which you want to specify:
- the cause of appeal;
- the essence of the requirements;
- the result of communication with the manager.
The main thing is not to forget to pick up a copy of the document in which there is a mark that it was accepted for consideration. Having received an answer, you can make a decision on its basis.
Most often, if the prefix of defects and damage does not have, there are checks and original packaging, the question of returning the equipment is solved in favor of the client.
1. How fast is the payment?
Payments are credited around the clock, real-time. The exceptions are "repayment of loans": funds are credited within 5 working days. Information on credentials can be seen on the form of payment of the selected bank.
2. I received a message that the service is not available. What to do?
Payment of goods and services from a mobile account, money transfers and the "TELE2 MasterCard Virtual Map" service are not available if:
- you are a subscriber of the corporate tariff;
- you do not have enough cash to pay;
- you have included the service "Prohibition of money transfers". To disable it, it is necessary to contact the Consultant to the Tele2 Communication Salon or call Tele2's reference and information service at 611;
- you have exceeded the limit by the number of payments per day / month or by the amount of payments per day / month.
3. Is there a fee for payments?
The Commission's size depends on the category of a paid service or product and is displayed at the time on the site or indicated in SMS.
4. How to quickly transfer money from Tele2 to a mobile phone?
The fastest and convenient way is to type the command. *159# . A list of popular categories will appear, it needs to select an operator, enter the phone number and the amount of payment. Mobile portal *159# Available to all Tele2 subscribers (except for business clients), does not require access to the Internet and memorization of service providers.
5. How to find out the amount I can use for payments from the TELE2 mobile account?
Dial the team in the phone *104# and click "Call". If you are connected as an individual, an accessible amount is displayed to pay from the TELE2 account. With the help of the team *104*2# And the "Call" key can be found in the amount of money that can be translated into the remaining day / month.
6. Why did the amount of available funds for mobile payments on * 104 # differs from the cash balance on * 105 #
7. How can I close the ability to write off the cash from the mobile account?
Connect the free money transfer service convenient for you: information on the service * 179 #.
Please note that after enabling the "Prohibition of money transfers", it is possible to turn it off only in the Tele2 communication salon or call to the TELE2 reference and information service number 611.
8. How to connect the service "Tele2 Wallet"?
The service "Tele2 Wallet" does not require additional connection. The service is available to subscribers to individuals of all regions Tele2 60 days after the activation of the SIM card and does not seem on corporate tariffs. Subscribers who passed from Rostelecom mobile commerce services are temporarily unavailable.
9. Are there any restrictions on the amount of payment and the number of payments?
There are restrictions, they depend on the category of payment and specific goods / services. More detailed information on restrictions is presented in the Restrictions section.
10. Can I use bonus funds on the TELE2 account for payment from the mobile account?
12. I translated money to the number of another company, but they did not do.
In this case, you need to contact the Mobi.Money customer support service for the free number 8-800-555-3115.
13. I paid a loan, but did not go to the bill.
The amount can enter the account within 5 business days. In case the term has expired, and the amount did not receive contact the Mobi.Money client support service for the free number 8-800-555-3115.
14. I am connected to a corporate rate. Can I pay from a mobile account for the Internet and other services?
Unfortunately, the payment of goods and services from the mobile account is available only to individuals and is not available on corporate tariff plans (on corporate programs).
15. I did not find in the Internet and TV of your provider. Can I add it to the site?
You can send a wish through the feedback form.
16. Is it possible to replenish a TELE2 other region using the TELE2 wallet?
Yes, you can.
17. In what format indicate the phone number to transfer money to the CIS cellular operator?
For payments in favor of mobile operators of the CIS, the phone number must be specified in the [country code] [phone number] format. Digit 810 is not needed. When paying for services of Russia's mobile operators, the phone number is indicated in 10 digits (no +7 and 8) format.
18. Can I after the transfer of funds to the account of the Pozozhnik travel ticket immediately pass through the metro turnstile?
Currently, the technological equipment of the metro turnstiles does not allow to immediately enroll the funds to the "plantain" accounts when using non-cash sources of money to which the TELE2 mobile account belongs. It is possible to activate the funds received by the "Plantain" card using visualizers and automatic machines for the sale of travel tickets installed in the lobby of metro stations or at the metro ticket office at any time after making the payment.
19. Paid service is not provided. What to do?
If the payment was successful, and the service is not provided with full, contact the store support service, the goods or service of which you purchased. Also on this issue you can contact 8-800-555-3115 (around the clock, free call) or in writing in the Mobi.Money customer support service.
20. When the payment was incorrectly specified by the recipient's account number (or telephone). Is this payment possible to translate to the correct number?
If you are incorrectly indicated the account number (or phone) of the recipient, we ask you to quickly contact the client support service Mobi.Money by phone 8-800-555-315, where you will be prompting accurate recommendations for your case.
21. SMS received: Payment is canceled for technical reasons. What to do?
Try to pay for the product / service again. If the error is repeated, contact the client support service Mobi.Money by phone 8-800-555-3115 (24-hour, free call).
22. SMS received: The operation is canceled due to the lack of your current personal data from the operator. Contact your nearest TELE2 service center with a passport.
Money transfers are available to subscribers, which are currently available personal data from the operator. To gain access to mobile commerce, contact your nearest TELE2 service center with a passport.
Some subscribers cannot issue a mobile subscription.
This may be associated with several reasons:
1. You have a corporate rate with the ban on subscriptions for content services. In this case, the design of the mobile subscription is impossible. Only a complete subscription is available to you.
2. You have a "Prohibition of Content" service - you could not even know about it. Cancel service can be called to the operator's call center.
3. Not enough cash in the account
4. Other prohibitions from the operator can act. Contact your operator's call center.
If the tariff settings cannot be changed, you can buy a full online subscription that provides access to the site from all devices.
How can I cancel a subscription?
A disconnection of the subscription is made by the subscriber independently.
For MTS subscribers:
Send free SMS with the Stop, Stop, Stop, Stop) command on short number 7887
Disconnect the subscription on the MTS website "My content" http://moicontent.mts.ru
Call by single number 0890 in the operator's call center and ask to disable the service
For Beeline subscribers:
beeline or in mobile application Operator
Call the number of 0611 to the operator's call center and ask to disable the service
For subscribers MegaFon:
Disable the service in the Personal Account on the Megaphone site http://moi-m-portal.ru or in the mobile application operator
Call the single number 8-800-550-05-00 to the operator's call center and ask to disable the service
For telephone subscribers2:
Send free SMS with the Stop, Stop, Stop, Stop, Stop, Stop, Stop, Stop, etc.) for a short number 6830
Disable the service in the Personal Account on the Tele2 website or in the mobile operator's application
Call the unit 611 to the operator's call center and ask to disable the service.
Is it possible to place a mobile subscription on the postpost tariff?
Yes, you can.
What if I changed the phone from which Mobile subscription did?
Mobile subscription is tied to the phone number, and not to specific device. Therefore, you can always restore access. But if you change the operator or phone number, you will need to subscribe
Will I be able to use a mobile subscription in roaming?
If you have issued a mobile subscription in your home region, then you can use it in roaming. If the site does not recognize you, you will need to just restore access. Connecting a subscription in roaming is also possible (for Beeline operators, megaphone, MTS and tele2).
I was withdrawn 5 rubles a day, I unsubscribed from the service, and the access immediately closed, although it did not pass 24 hours from the date of registration. Why?
When the mobile subscription is canceled, access to the content of the "statements" stops almost immediately - at the time of receipt by the subscriber of SMS messages. This is the requirement of mobile operators.
Does the mobile subscription act in the Vedomosti applications for iOS and Android?
While the mobile subscription is valid only in mobile version Site M. Site.
If you have a question when making a mobile subscription and it is not listed, then write to us on
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- partly - in case the cash received at the expense does not fully cover the debt and the commission for transferring funds for the express money service;
- fully - in the event that funds received at the expense of cash to pay off debt and commission for transferring funds for the "Express Money" service;
- Subscriber - an individual.
- The Subscriber has a valid contract for communication services with a lifetime of at least 30 days from the date of its conclusion.
- The subscriber is active (consumes communication services).
- The subscriber is not anonymous - personal data contained in the database of PJSC PJSC, are reliable, confirmed.
- The subscriber has an incorporate tariff, except for the tariff line "Class", the tariff "Basic 092013", fixed-line tariffs (FS).
- The subscriber has no ban on the return of the advance of the advance.
- The subscriber has no prohibition of transferring personal data to third parties.
- The subscriber has no financial blocking (debt to the MTS PJSC for the main and additional services).
- The subscriber has a ban on the issuance of a microloan.
Additional Information
- Taking a proposal for the "Express Money" service, you agree to the terms of the service of express money, the terms of the service of the MTS Wallet service when paying with the help of the MTS Subscriber's Facial Account, and the offer to conclude a consumer lending agreement of the MTS partner With the text of which you can find on the partner's website.
If you want to automate account replenishment, use the auto plane service, and your balance mobile phone MTS will be replenished automatically without commission directly from your bank card;
For the use of the Express Money service, the Commission for transferring funds in the amount of 30% of the size of the service provided. The exact amount of the Commission is specified in SMS with a proposal to use the service.
The service "Express money" can be provided in the form of a loan or a limit of debt.
Funds for the "Express Money" service in the form of a loan are provided by MFO MIGCredit LLC. The decision on the provision of express money in the form of a loan adopts Migkredit LLC.
Cash for the "Express money" service in the form of a debt limit is provided by PJSC MTS. The decision on the provision of express money in the form of a debt limit is adopted by PJSC MTS.
By connecting the "Express money" service, you agree to the automatic formation of the order on your behalf to repay the debt for express money service when replenishing the personal account.
What is this service
If at the time of payment from the phone's account you had insufficient funds on the account, you may be invited to replenish the balance with the help of the "Express money" service in the amount of 20 rubles. up to 2600 rubles. The amount of replenishment of the balance and the amount to return taking into account the Commission is indicated in SMS with a proposal to use the service. For consent, you must send 1 in response SMS.
How to return
The amount of the "Express Money" service that you took and the fee for it is automatically charged when your facial account is replenished with any convenient way.
First of all, there is a charge for communication services (subscription fee, etc.):
The repayment of debt for the "Express money" service is carried out through the service "Wallet MTS Money."
With partial or full repayment you will come SMS with information about the payment.
You can find out the status of current debt and the remaining amount to return yourself by sending SMS with the text info or info to the 1976 number.
Who can use
The "Express Money" service is available if:
- 1 company
- 2 Rostelecom error code 13 - What is it?
- 3 in Rostelecom Error 13: not found one of specified parameters
- 4 Rostelecom Error 13 when disabled
- 5 Not enough funds
- 6 How to replenish?
- 7 What should I do if the money did not do?
Company
Rostelecom is a popular operator. The company offers many services, including digital and interactive TV. Why is it worth using RT?- Provided high quality Signal.
- There are many tariffs.
- You can choose optimal packages.
- Optimize costs.
- The company does not oversee the price.
- Trying to promote your services.
- Invested in the improvement of networks.
- Implements advanced solutions.
- Provides access to all possible channels.
- Works in a variety of regions.
- Received a lot of positive feedback.
- Offers a wide range of equipment for purchase.
- The company develops and improves the quality of services over time.
Rostelecom error code 13 - What is it?
At the time of use of the services of this company, some may have different problems. For example, a rather widespread in a Rostelecom Error 13. In its content, it can notify the user in the following way - Not found one of the specified parameters, a subscription error occurred and so on.Probable reasons:
Rostelecom Error 13: Not found one of the specified parameters
There is no data in open sources about this situation. Therefore, you should contact technical support when this message appears. It will check and will help with solving the problem.Rostelecom Error 13 when disabled
In some cases, the error appears when the services are turned off through the console. A message is displayed that it is possible to perform deactivation from the 1st day of the next month. What can be done:Fix this error On the console itself it is impossible. You will have to use other methods to disable the service to cope with the problem.
Insufficient funds
Rostelecom Error 13 when ordering a film occurs due to an insufficient amount of funds. For example, the service costs 500 rubles, and you have 450 on your account. Therefore, it will have to replenish it.If you have any questions - let us know
Initially, you need to check the current balance sheet. There are several ways:
- Go to your personal account on the company's website.
- Use the application "My Rostelecom".
- Call the contact center.
- Go to the menu on the console and view the balance.
How to replenish?
Today, the company offers many ways to replenish account:It is better to use the card or electronic money. Then you will not have to look for an ATM or terminal. For example, Sberbank online offers to quickly pay Rostelecom's account through a separate item on the site.
What if the money did not do?
After replenishing the money did not come to the account? Then you need:
- Call the system to the contact center through which payment was performed.
- Provide data on a perfect operation.
- Specialists will check its status.
- If the problem is on the Rostelecom side, you will have to contact the operator's support center.