Why does the phone not catch the MTS network? Poor quality of MTS communication. What to do? No MTS network in the area

The “larger” the telecom operator and the more subscribers it has, the more towers and other equipment it has, which must be kept in perfect order to provide high-quality communication services and mobile Internet, regardless of any external factors. At MTS, unfortunately, failures in communication services also occur. What to subscribers to do in this situation, I will tell.

Communication from MTS is

Cool!Sucks!

Why is the connection on MTS not working today

The main reasons for the lack of communication:

• Repair work on the operator's equipment (scheduled or unscheduled).
• Bad weather conditions (thunderstorm, hurricane, etc.).
• High congestion of the MTS network.
• Subscriber's location.
• Failure in the smartphone or phone.
• Sim card failure.

How to understand what happened

• We read the news on the MTS website (usually operators promptly notify about force majeure and repairs).
• Call the operator's official support number 0890 (from MTS number) or 8-800-250-08-90 (from any phone).
• If you do not have an MTS network in roaming, then you need to call the number +7-495-766-01-66 (the call is free for MTS subscribers, but if there is no network, then you won’t be able to call from the MTS number, and the call from the number of another operator will be paid, keep this in mind).
• Ask the question “What happened and why the connection on MTS disappeared today” in one of the official MTS communities on social networks. They usually answer quickly.

What to do if there is no connection on MTS: problem solving

I have listed the problems, now briefly about how to try to solve them.

• If there is no communication in some “zone” due to equipment repair by MTS, then there is no point in advising anything other than waiting for the work to be completed. If possible, use a connection from another operator.
• Bad weather will end sooner or later and everything will be restored. Unless, of course, bad weather led to some kind of breakdown (then see above).
• Network overload happens in crowded places (a concert, a football match ...) Everyone wants to share a photo on Instagram or VKontakte, call and say “how cool it is”, but the network capacity is not enough. Therefore, either try to wait a bit and call, “post a photo” again, or just wait until the end of the event. The people will disperse - the quality of communication is normalized.
• The MTS network (MTS coverage map) is not available everywhere. Perhaps the exact place where you want to use it is not “covered”. You just need to move to an area where there is coverage.
• The failure of the smartphone, first of all, you need to try to cure it by rebooting the device, in many cases it helps. If it doesn’t help, we go to repair or look for information on a solution specifically for our device.
• The failure of the SIM card is “cured” by the method of “taking out / inserting” the SIM card back. If it doesn’t help, we go to the MTS office and change the SIM card there. It's free.

Mobile TeleSystems (MTS) is one of the largest companies in the CIS providing services of cellular and fixed telephone communications, mobile and broadband Internet, television, etc. The number of all subscribers is more than 1 million.

Why is there no MTS connection? Such a large company also has disruptions. In May, hundreds of service users systematically complain about the frequent lack of quality communication.

The most common service failures are:

• mobile communication (more than 50%);
• 2G and 3G Internet (approximately 30%);
• other services requiring network access (about 20%).

What is the problem?

Most often, problems with MTS appear due to preventive work to improve the quality of communication, or replacement of equipment. Other failure factors include:

1. General network congestion.
2. Subscriber's location.
3. Unfavorable weather conditions.
4. Problems in the mobile device.

Solution algorithm

If the service is currently unavailable, then you should not panic or throw away your SIM card. What about MTS communications today? You should try to determine the cause yourself, starting with researching internal problems in the mobile device.

If none are found, you need to wait a bit - perhaps technical and preventive work is being carried out. This process usually takes 20 minutes to 1 hour. If the time has already passed, and the connection has not appeared, you need to contact the operators and describe in detail to them the essence of the problem.

Internal problems in a mobile device

The first thing to check is the correct installation of the SIM card in the device. It may happen that as a result of a fall, the slot or card tray is displaced, and the phone is allegedly offline. In case of problems with the MTS connection, you must contact the service center for the help of a qualified master.

Some phones provide manual selection of network standards - GSM, or WCDMA. Perhaps the mode has gone astray, and the network is configured for a different reception format. Check if the network format settings are correct and select the "Automatic" mode. It is likely that the problem lies in this.

Another common cause of the problem is that the phone's operating system settings have gone astray. In this case, you need to restore the factory configuration and restart the entire system.

Check the status of the SIM card, it may have been damaged or blocked. What to do in this case? If you find it inoperable, then you should contact any local MTS service center, where employees will give you a new one, but keep the old number.

Subscriber location

Although MTS provides its subscribers with a wide coverage area, there is no network in some hard-to-reach areas beyond its borders. They are called "blind zones". It should not be forgotten that the connection may periodically disappear on such objects as:

• in the forest, located far from settlements;
• in subway tunnels;
• in underground buildings, cellars, cellars;
• in buildings with too thick walls;
• in some trains, or electric trains;
• high in the mountains;
• near devices that cause radio interference.

In order to be in touch again, you just need to change your location. In this case, all settings will be saved and the phone will connect to the network automatically.

Adverse weather conditions

Strong wind, rain, or snowfall - all these factors directly affect the quality of communication. Unfortunately, MTS will not be able to fix these problems until the weather conditions stabilize, so we will have to wait.

If the equipment was not broken or damaged, then the provision of services will begin as soon as possible in the usual mode.

General network congestion

Under the terms of the agreement, which each subscriber accepted before using the SIM card, the mobile operator has the right to turn off access to 2G and 3G Internet for some time, or completely block the communication channel. This is done in order to preserve the integrity of the equipment during a period of network congestion.

The level of signal reception on the phone display may be maximum, but neither the Internet, nor cellular communications, nor sending messages will work correctly. In this case, you are unlikely to be able to get through to the operator and explain the essence of the problem. As soon as the congestion level decreases, communication will become available again.

Preventive work

The company is constantly improving the services provided, therefore, from time to time, preventive maintenance or equipment replacement is carried out on the lines. MTS warns its users in advance about the beginning of this process using SMS messages and on the company's website.

Keep in mind that most network outages are temporary and can be fixed quickly. First of all, you need to check the operation of your phone, perhaps the cause of the problem lies in a malfunction of the SIM card.

Remember that it must not be exposed to heat, liquids and mechanical damage.

In the event that preventive work is carried out, they take very little time - from 20 minutes to 1 hour and usually occur at night. The mobile operator MTS takes care of the constant improvement of the quality of its services in order to satisfy the wishes of its customers for high-quality and inexpensive communication.

It is rare to use the services of a mobile operator without problems. This is due to the fact that the company strives to improve the quality of service and periodically conducts technical work. Problems can also occur for other reasons. You can correct the situation by figuring out why MTS does not work. To do this, use the methods below.

When problems occur, many users do not understand the reasons and switch to other operators. Any mobile network has its drawbacks. To use the services without problems, you should understand what exactly is causing them.

There are a number of factors that adversely affect the operation of cellular communications:

• Carrying out preventive work.
• Severe mobile network congestion.
• Problems with the telephone.
• Bad weather conditions (wind, thunder, rain).
• Being outside the coverage of the company.

All reasons require an individual approach. The offending factor should be identified and appropriate action taken. You can do it yourself or call the call center.

What to do if there are problems with MTS communication today?

no need to refer to the poor quality of the service when the MTS connection does not work today in 2020. Interference in the network occurs under the influence of various factors. It is recommended to conduct a so-called test, and then proceed to further actions.

We identify internal problems associated with the telephone itself. If everything is fine with the technique, then you should wait. Most likely, technical work is underway on the line. If communication has not resumed after an hour, then you need to call the customer support service at 0890 and report the problem. The operator will take note of the appeal and eliminate the existing difficulties.

Possible problems why MTS does not work today

Not all problems are fixed by the network operator. Getting through to the call center in the absence or interruption of communication is also not easy. All problems have "signs" and solutions.

Network congestion

MTS communication problems today in 2020 are mainly related to network congestion. The mobile operator warns about such problems in advance. This is written in the contract. At such moments, access to calls and SMS is partially or completely limited. Problems can also be observed with the Internet connection.

There are no solutions in this case. You can't even call support. The only way out is to give until a good signal appears.

Weather

The reason for interruptions on the line can be the weather - strong wind, rain, snowfall, etc. It is not difficult to figure out what exactly caused the problems. If there were no interruptions in the network before the onset of adverse weather conditions, then the reason is obvious.

Technical problems with the phone

Quite often, problems arise from the phone itself. To resolve the issue, follow these steps:

1. Assess the correct installation of the SIM card.
2. Run an antivirus to check for viruses.
3. Reboot the device and check the network connection.

In some cases, there is a need for repair work. The telephone set ceases to function with a SIM card, which requires cleaning the contacts or flashing the device.

You can determine the reason as follows - install the card in another phone. If the network signal is sufficient to make a call, then the problem lies in the device itself.

Places without a network

Mobile TeleSystems provides its customers with extended coverage, which exceeds the performance of many cellular networks. Communication may not be available outside the service area in a remote area. "Blind" zones are not served by any operator.

The network connection may not be good enough at the following locations:

• Forest areas remote from settlements.
• Metro and underground structures, basements, cellars.
• Structures with thick walls.
• Trains and trains, high altitude in the mountains.
• Staying close to devices that cause radio interference.

For the connection to appear, it is enough to return to the coverage area. Persons living in remote areas from the company's towers are advised to use special devices that increase the signal.

MTS mobile network is unavailable - what to do?

If MTS does not work today, then you should try to contact the company's employees. To do this, you can call the call center by phone: 0890. When the level of communication for making a call is insufficient, it is recommended to dial the number 8 800 250 0890 from another phone. From abroad, you can call by phone: +7 495 766 0166.

In order for an employee of the company to start troubleshooting, he will need your help, the subscriber must follow all the instructions of the employee of the company, who will remotely try to figure out the current situation.

Bad connection - what to do?

The company is working to improve the quality of service. First, employees need to find out why MTS is not working in order to correct the situation. Each subscriber can take part in this process. The more frequently we contact support, the faster the issues will be resolved.

The company plans to expand the service area. Soon even remote settlements. Until this problem is resolved, additional devices designed to increase the signal should be used.

In case of communication problems, you can contact the nearest office of the company. The employee will listen to you and take steps to fix the problem. If this is not possible, then you can enter the official website of the company or use the mobile application to send an online message.

(3 ratings, average: 3,67 out of 5)

Hello, have you rebooted your phone?

why I can’t get through from my phone and I can’t get through mts

Hello, contact the communication salon to clarify the situation.

You need a tariff for traveling abroad with the Internet

Hello, you can activate the “Zabugorishche” option - with the help of this service you can use calls and the Internet, just like at home. The cost is 350 rubles per day of use.

for two days the sim was turned off, it turned on at all, it doesn’t work at all, it doesn’t connect to the network, more precisely, there is a network, but I can’t make any calls

Hello, perhaps you have incorrect settings on your phone, to resolve the issue, contact the MTS mobile phone salon.

Consider all the problems why there may not be a connection on the phone with the MTS SIM card.

One of the reasons for the incorrect operation of mobile communications is a failure in the operation of the operator's equipment. Sometimes some towers fail, or an entire region can fall out at once. This is due to unforeseen accidents, which can be caused by massive equipment failure, as well as adverse weather conditions and other problems. In rare cases, failures occur due to the fault of intruders who damage base stations out of hooligan motives or for profit.
In the event of an emergency, reception may be maintained, but calls cannot be made. To find out on whose side the problem is, it is enough to make a call to the operator and clarify whether the network is working normally in the required region.

Technical work at MTS today

The second reason why there may be difficulties in using a smartphone is planned work related to the modernization or repair of existing equipment. Usually, the operator tries to warn about his plans in advance, using the official website, social networks and, in some cases, even bulk SMS. Therefore, it is sometimes useful to familiarize yourself with news posts posted on official resources so that such a shutdown does not take you by surprise.

Network congestion

All operator equipment is designed for a certain bandwidth. If subscribers in a region suddenly exceed a certain limit, or they begin to use various services more actively, this can lead to network congestion, as a result of which some of them will be temporarily disconnected.
A good example of such difficulties is the time of the New Year holidays. Quite often, if you try to make a call to friends and acquaintances directly at midnight, you can get a response message "Network busy". This is due to the fact that a large number of people are trying at this very moment to get through to their friends and relatives, and as a result, the allowable limits are exceeded. Typically, such a problem is of a short-term nature, and after a few minutes the network starts working normally.

No MTS network in the area

During a trip across the territory of Russia, it may be found that the network coverage periodically disappears. This is due to the fact that in places where settlements are located quite far from each other, there are much fewer base towers. It is difficult and unprofitable for an operator to install stations where there are practically no subscribers. Therefore, if the phone is constantly needed, it is better to plan the route in advance in accordance with the network coverage map, which is located on the official website of the operator.

Sometimes in the area there may be no coverage in 3G modes, but the network works confidently in the 2G standard. You should check if the phone or tablet is not allowed in the settings to switch to the legacy network type. If so, you need to disable this option. After that, the coverage area will increase, although the Internet speed may decrease significantly.

The room does not pass the signal

The problem can also arise in a large city, where, it would seem, towers are located on every corner. It's all the fault of the buildings that shield the signal.
Reception deteriorates significantly when the subscriber goes down to the basement. Some houses built over 50 years ago also have thick walls, which can cause poor or no reception even on the upper floors.

Another type of building that interferes well with the operation of cellular networks is metal boxes and hangars. According to this principle, some hypermarkets, garage complexes and similar premises are being built. As a result, reception may either completely disappear inside, or the quality may be significantly reduced. You can only accept this, because the only solution to the problem will be to leave this building.

Damaged SIM card

The previous list of problems was mostly related to situations that do not depend on the client and his equipment. However, sometimes the defect may be on the subscriber's side. One of the most common malfunctions is damage to the SIM card.

A card can fail for a number of reasons. This list includes the following problems:

• The SIM card received a discharge of static electricity from clothing or other object when it was out of the phone;
  The card has been bent or otherwise physically affected;
• The contact group was dirty or physically damaged.

In the latter case, you can try to clean the contacts with a regular eraser or a cloth soaked in a solution for wiping office equipment. If this does not help, you should contact the operator for a new SIM card associated with the same number.

The phone is broken

It is possible that the subscriber's device itself, in which the SIM card is installed, is damaged. It's easy to check. It is enough just to take a card from another operator and install it in a suspicious phone. If the problem persists with it, then the only right solution would be to repair or replace the smartphone in which the malfunction occurred.

Advice! Sometimes it can be eliminated programmatically, using utilities provided by the manufacturer. In order to save on repairs, it is better to first follow the instructions from the website of the developer of this device.

Roaming

If it was decided to go abroad with a domestic SIM card, the network may not appear immediately.

First you need to familiarize yourself with the list of operators providing roaming services for MTS subscribers in the territory of the selected country. If the phone has automatic network search enabled, it is better to switch it to manual mode and select the appropriate operator from this list.

In addition, the settings of the device may prohibit making and receiving calls, as well as sending and receiving SMS while roaming. These parameters should also be checked and set to the required state. It is advisable to do such settings before the trip, when you have cheap Internet at hand and you can find instructions for your smartphone.

It is a holiday today

The situation with network congestion on New Year's Eve has already been mentioned above. However, this is far from the only holiday during which you may encounter instability in the operation of camera equipment.

Any major dates are weekends by default, during which there is an increased load. People call relatives and friends, use the Internet more actively, which can lead to bandwidth overruns. If the message “Network busy” is displayed on the smartphone, you need to wait a few minutes and try to repeat the call. The Internet can also be very unstable.

Weather

Due to the weather, communication can deteriorate, even if the provider's equipment was not damaged or another force majeure did not occur. The antennas of base stations and mobile phones are interconnected using high-frequency waves, for which snow, rain and fog can be quite a significant interference. Therefore, in cloudy weather with precipitation, communication always worsens.

If you need to urgently make a call, and the coverage leaves much to be desired, you can come closer to the window or, if the subscriber is on the street, leave the dense building. This will reduce the number of obstacles and improve the quality of communication. The same applies not only to normal communication, but also to the operation of GPS navigation.

What to do if the connection is bad

First you need to make sure that the problem is not on the subscriber's side. Will be good. If you have another phone at hand, preferably with a SIM card from another operator. With it, you can check the health of your own card and smartphone. To do this, it will be enough to swap SIMs in places and see where the problem persists.

If you managed to find out that the problems are on the operator's side, you can check if there are any planned works using the official website. In the event that the information is not there, it remains only to contact the MTS support service in any way possible, whether it be a chat, a call or filling out a form on the site and wait for an answer about the timing of solving the problem.

Who to call if there are communication problems
In order to inform the operator about the communication problems that have arisen, you can use the official technical support numbers. Often you will have to make a call from a smartphone in which a SIM card from another company is installed, so you need general, not short numbers:

• Support MTS 88002500890;
• Support for MTS in roaming +74957660166;

Calls to internal numbers starting with 8800 are free of charge for all operators. This is convenient because you can use any phone that comes to hand to find out from a technical support employee when exactly the problem will be solved.

In the case of roaming calls, you will have to count in advance on the costs associated with international communications. Therefore, the best option would be to prepare the phone for the trip while still in Russia. If you wish, you can also call the support service and consult. Operators will help you not only set up your smartphone, but also find the best offers for communication abroad.

I'll start this text by asking Droidnews readers to support this text with retweets and other shares on other social networks. This is really important today.

I have been using the services of the MTS operator since at least 2003. Although, there is a suspicion that the number was served by her even earlier. During this time, only one joyful moment comes offhand, when the company suddenly took, and increased the amount of traffic and minutes on the tariff that I use. And a bunch of negative moments that happened to me with a red-white operator. But I'm still with him. How long? Not sure.

Weak reception signal at MTS

The thing is, this is a serious problem. In the apartment where I live, and what's there, on the street where I live and some of the neighboring ones, the reception is very bad. It is not uncommon for me to receive sms that someone called and did not ring. I regularly cannot get through to my contacts, for this I sometimes have to go outside, or run around the apartment, looking for a place where there will still be more than 2 bars, since it is almost impossible to make a voice call with two. It regularly happens that the smartphone lies on the table and catches all 5 strips, and after a few seconds there is no network signal. That is, not at all.

Remarkably, other operators have no problems.

I regularly hear how the neighbors go out to talk on the phone on the balcony (it's not even funny), yes, I'm not the only one in trouble.

Is MTS deceiving us publicly? Correspondence with support on Twitter

I complain but the company does nothing about it. That is, representatives of MTS respond quickly enough to a negative statement about the quality of communication and services of the company on Twitter. But it all ends with replies.

IMPORTANT: as in all past times, when I had problems that I voiced publicly. MTS employees apologize, promise to improve. They try to keep the conversation private so that others can’t see that the company has problems that it seems to easily score.

So it was this time. My first complaint appeared online on April 11th. They promised to sort it out. I'm patiently waiting. I understand that not all problems are solved in half an hour. Sometimes it really takes time.

April 21, that is, after 10 I am interested in the result. Please wait a little more. “The issue will be resolved within the next week. Please wait a bit." (https://twitter.com/ru_mts/status/855403229814849536).

It's more like they started an application, officially answered it, in order to finally shut up the dissatisfied subscriber, so that it could not be said anywhere that you were simply ignored. No, they answered, they do. Wait, be patient.

So it goes.

So how to deal with MTS? This is real?

We'll see. After all, the second round has now begun.

You have to be socially active. Hang an announcement for neighbors in the entrance, calling to participate in this exciting epic.

As it turns out from this story, MTS really starts to move only when some negative moment can be widely publicized. Therefore, if something does not go well with the operator, you should put pressure on publicity.

• Truthfully and without unnecessary emotions, talk about the problem in social networks, in all in which you only exist.
• Involve friends, acquaintances and relatives in the discussion. And others who don't care. They can be found, for example, by hashtags.
• You can write a paper application at the MTS office, but be sure to ask for a photocopy.
• Try to involve representatives of other operators in the discussion. For them, it will be a great opportunity to troll colleagues. Perhaps this will have some effect.
• If possible, post your story on various sites on the Internet. By the way, we can always. Just write to [email protected]

talk?

Kirill:
I have 2 SIM cards, one of them is MTS, the second is Beeline. MTS always has a connection and the Internet. Beeline is complete shit. And this situation is not only in the area of ​​​​the house, which is located in a zone of terrible rejection, where people, just like you, chat on the phone on the balconies. The difference in reception quality can be seen throughout the city. Beeline really sucks in comparison with MTS. Moscow, Dovzhenko 6

Oss:
With MTS, too, since about 2005. There was always the best connection, although Beeline and Megafon were the second numbers. And now the situation is exactly the same, always a stable connection, and now also with the most favorable VTS tariff in Moscow

zeleboba:
Kirill, Oss, well, it's not really about the quality of the connection. And the fact that MTS splurges, publicly pretending to care about its subscribers, but in fact politely sending them away, leaving them alone with problems.

So, until now, I have used MTS for the same reason that periodically touching Beeline and Megafon, it turned out that MTS has better reception quality in those places where I usually have to go. Otherwise, I would have been with another operator for a long time. And for that they are great.

But they behave unworthily when it comes to support.

Vasya Pupkin:
And what prevents you from writing to Sportloto, sorry, to Roskomnadzor? The application can be written online - https://rkn.gov.ru/treatments/ask-question/

It is Roskomnadzor that supervises the OpSoSs.

zeleboba:
Vasya Pupkin, thank you. What bothered me was that I simply did not know that I had such an opportunity. Let's try.

While I tried to work through the network. But Roskomnadzor, if it comes here, then Rospotrebnadzor will be one of the next stages. Just the material for a future article will turn out.

BcTpe4HbIu:
I understand correctly that all communication was on Twitter?
Did you write an application to MTS? What was the answer?

A subtle hint: no one owes anyone anything on Twitter.

zeleboba:
BcTpe4HbIu, um... So about this and the story that communication began on Twitter. And then it went on in personal messages, and by email and sms, the application number came.

zeleboba:
It turns out that you can scold the quality of MTS communication even through the proprietary application "My MTS". There, even a complaint template with some service information is automatically inserted into the letter. Suddenly this MTSnikam will help.