Bad mts network to whom to inform. Why communication does not work on mts and what to do in this case. Weak reception signal from MTS

Let's consider all the problems, why there may be no connection on the phone with the MTS SIM card.

One of the reasons for the incorrect operation of mobile communications is a malfunction of the operator's equipment. Sometimes some towers fail, or an entire region may fall out at once. This is due to unforeseen accidents that can be caused by massive equipment failure, as well as adverse weather conditions and other problems. In rare cases, failures occur due to the fault of intruders damaging base stations for hooligan motives or for profit.
In the event of an emergency, the reception may remain, but it will not be possible to make calls. To figure out on whose side the problem is, it is enough to make a call to the operator and clarify whether the network is working normally in the required region.

Technical work at MTS today

The second reason why there may be difficulties in using a smartphone is planned work related to the modernization or repair of existing equipment. Usually, the operator tries to warn about their plans in advance, using the official website, social networks and in some cases even bulk SMS. Therefore, it is useful sometimes to familiarize yourself with news posts posted on official resources, so that such a shutdown does not catch by surprise.

Network congestion

All operator equipment is designed for a certain bandwidth. If the subscribers in the region are sharply exceeding a certain limit, or they begin to use various services more actively, this can lead to network congestion, as a result of which some of them will be temporarily disconnected.
A good example of such difficulties is the time of the New Year holidays. Quite often, if you try to make a call to friends and acquaintances directly at midnight, you can get a reply message “Network busy”. This is due to the fact that a large number of people are trying at this very moment to get through to their friends and relatives, and as a result, the permissible limits are exceeded. Typically, this problem is of a short-term nature, and after a few minutes the network starts operating normally.

There is no MTS network in this area

During a trip through the territory of Russia, you may find that the network coverage periodically disappears. This is due to the fact that in places where settlements are located quite far from each other, there are much fewer base towers. It is difficult and unprofitable for an operator to install stations where there are practically no subscribers. Therefore, if you need a phone all the time, it is better to plan a route in advance in accordance with the network coverage map, which is located on the official website of the operator.

Sometimes in the area there may be no coverage in 3G modes, but the network confidently works in the 2G standard. You should check if the phone or tablet is not prohibited in the settings from switching to an outdated network type. If so, you need to disable this option. After that, the coverage area will increase, although the Internet speed may decrease significantly.

The room does not pass the signal

The problem can arise in a large city, where, it would seem, towers are at every corner. It's all the fault of the buildings that screen the signal.
Reception deteriorates significantly when the subscriber descends into the basement. Some houses built more than 50 years ago also have thick walls, which can cause poor or no reception even on the upper floors.

Another type of building that is good at hindering cellular networks is metal boxes and hangars. Some hypermarkets, garage complexes and similar premises are being built on this principle. As a result, the reception inside can either completely disappear, or the quality can be significantly reduced. One can only accept this, because the only solution to the problem is to leave this building.

SIM card deteriorated

The previous list of problems was mostly related to situations that do not depend on the client and his equipment. However, sometimes the defect can be on the subscriber's side. One of the most common malfunctions is SIM card damage.

The card can fail for a number of reasons. This list includes the following problems:

• The SIM card received a discharge of static electricity from clothing or other object when it was outside the phone;
  The card has been bent or otherwise physically affected;
• The contact group has been contaminated or physically damaged.

In the latter case, you can try cleaning the contacts with a regular eraser or a napkin soaked in a solution for cleaning office equipment. If this does not help, you should contact the operator for a new SIM card tied to the same number.

The phone went bad

It is quite possible that the subscriber's device itself, in which the SIM card is installed, is damaged. It's easy to check. You just need to take a card of another operator and install it into a suspicious phone. If the problem persists with it, then the only correct solution would be to repair or replace the smartphone in which the malfunction occurred.

Advice! Sometimes it can be eliminated programmatically using utilities provided by the manufacturer. In order to save on repairs, it is better to first follow the instructions from the developer's site of this device.

In roaming

If it was decided to go abroad with a domestic SIM card, the network may not appear immediately.

First, you need to familiarize yourself with the list of operators providing roaming services for MTS subscribers in the territory of the selected country. If the phone has automatic network search enabled, it is better to switch it to manual mode and select a suitable operator from this list.

In addition, the settings of the device may prohibit making and receiving calls, as well as sending and receiving SMS in roaming. These parameters should also be checked and set to the required state. It is advisable to make such settings altogether before the trip, when you have cheap Internet at hand and you can find instructions for your smartphone.

It is a holiday today

The situation with network congestion on New Year's Eve has already been mentioned above. However, this is far from the only holiday during which one may encounter instability in the operation of the operator's equipment.

Any major dates are by default a weekend, during which there is an increased load. People call their relatives and friends, use the Internet more actively, which can lead to an excess of bandwidth. If the message “The network is busy” is displayed on the smartphone, you need to wait a few minutes and try to repeat the call. The Internet can also be very unstable.

Weather

Due to the weather, the connection may deteriorate, even if the provider's equipment was not damaged or another force majeure did not occur. The antennas of base stations and mobile phones are interconnected using high-frequency waves, for which snow, rain and fog can be quite significant interference. Therefore, in cloudy weather with precipitation, the connection always deteriorates.

If you urgently need to make a call, and the coverage leaves much to be desired, you can come closer to the window or, if the subscriber is on the street, leave the dense buildings. This will reduce the number of obstacles and improve the quality of the connection. The same applies not only to regular communication, but also to the work of GPS navigation.

What to do if a bad connection

First you need to make sure that the problem is not on the subscriber's side. Will be good. If you have another phone at hand, preferably with a SIM card from another operator. With its help, you can check the health of your own card and smartphone. To do this, it will be enough to swap the SIM cards and see where the problem persists.

If it was possible to find out that the problems are on the operator's side, you can check if there are any planned works using the official website. In the event that the information is not there, it remains only to contact the MTS support service in any available way, be it a chat, a call or filling out a form on the site and wait for an answer about the time frame for solving the problem.

Where to call if there are problems with communication
In order to inform the operator about the problems with communication, you can use the official technical support numbers. Often, you will have to make a call from a smartphone with a SIM card from another company, so you need general numbers, not short numbers:

• Support for MTS 88002500890;
• MTS support in roaming +74957660166;

Calls to internal numbers starting with 8800 are free for all operators. This is convenient because you can use any phone that comes to hand to find out from the technical support employee when exactly the problem will be resolved.

In the case of roaming calls, you will have to calculate in advance the expenses associated with international calls. Therefore, the best option would be to prepare your phone for the trip while still in Russia. If you wish, you can also call the support service and consult. Operators will help you not only to set up your smartphone, but also to find profitable offers for communication abroad.

Mobile TeleSystems (MTS) is one of the largest companies in the CIS providing cellular and landline telephone services, mobile and broadband Internet, television, etc. The number of all subscribers is more than 1 million.

Why is there no MTS connection? Such a large company also has disruptions. In May, hundreds of service users systematically complain about the frequent lack of high-quality communications.

The most frequent failures occur in the work of services:

• mobile communications (over 50%);
• 2G and 3G Internet (approximately 30%);
• other services requiring access to the network (about 20%).

What is the problem?

Most often, problems with MTS appear due to preventive work to improve the quality of communication, or to replace equipment. Other factors for the appearance of failures are:

1. General network congestion.
2. The location of the subscriber.
3. Unfavorable weather conditions.
4. Problems in the mobile device.

Algorithm for solving

If the service is currently unavailable, then you should not panic or throw away your SIM card. What about MTS communication today? You need to try to determine the cause yourself, starting with researching internal problems in a mobile device.

If none are found, you need to wait a little - perhaps technical and preventive work is being carried out. This process usually takes 20 minutes to 1 hour. If time has already passed, and the connection has not appeared, you need to contact the operators and describe in detail the essence of the problem that has arisen.

Internal problems in a mobile device

The first thing to check is the correct installation of the SIM card in the device. It may happen that as a result of a fall, a slot or a card tray is displaced, and the phone is supposedly out of the network. In case of problems with the communication of MTS, you must contact the service center for the help of a qualified technician.

Some phones provide manual selection of network standards - GSM, or WCDMA. Perhaps the mode is out of order, and the network is configured for a different reception format. Check if the network format settings are correct and select the "Automatic" mode. It is likely that this is the problem.

Another common cause of the problem is that the operating system settings in the phone are out of order. In this case, you need to set the factory configuration and restart the entire system.

Check the condition of the SIM card, it may be damaged or blocked. What to do in this case? If you find it inoperable, then you should contact any local MTS service center, where the employees will give you a new one, but keep the old number.

Subscriber location

Although MTS provides its subscribers with a wide coverage area, there is no network in some hard-to-reach areas beyond its borders. These are called blind spots. It should be remembered that the connection may periodically disappear at such objects as:

• in a forest far from settlements;
• in metro tunnels;
• in underground buildings, cellars, basements;
• in buildings with too thick walls;
• on some trains or commuter trains;
• high in the mountains;
• near devices that cause radio interference.

In order to be in touch again, you just need to change your location. In this case, all settings will be saved and the phone will connect to the network automatically.

Unfavorable weather conditions

Strong wind, rain, or snowfall - all these factors directly affect the quality of the connection. Unfortunately, MTS will not be able to fix these problems until the weather conditions stabilize, so you will have to wait.

If the equipment has not been broken or damaged, then the provision of services will begin in the shortest possible time in the usual manner.

General network congestion

According to the terms of the agreement, which each subscriber accepted before using the SIM card, the mobile operator has the right to turn off access to 2G and 3G Internet for some time, or completely block the communication channel. This is done in order to preserve the integrity of the equipment during periods of network congestion.

The signal reception level on the phone display may be maximum, but neither the Internet, nor cellular communications, nor sending messages will work correctly. In this case, you are unlikely to be able to get through to the operator and explain the essence of the problem. As soon as the congestion level decreases, the connection will be available again.

Preventive work

The company is constantly improving the services provided, therefore, from time to time, preventive maintenance or equipment replacement is carried out on the lines. MTS warns its users in advance about the beginning of this process by means of SMS messages and on the company's website.

Remember that most network outages are temporary and can be quickly corrected. First of all, you need to check the operation of your phone, perhaps the cause of the problem lies in the malfunction of the SIM card.

Remember that it must not be exposed to heat, liquids or mechanical damage.

In the event that preventive work is being carried out, they take very little time - from 20 minutes to 1 hour and usually occur at night. The mobile operator MTS is concerned about the constant improvement of the quality of its services in order to satisfy the wishes of its customers for high-quality and inexpensive communication.

I'll start this text by asking Droidnews readers to support this text with retweets and other shares on other social networks. This is really important today.

I have been using the services of the MTS operator since 2003 at least. Although, there is a suspicion that her number began to be serviced even earlier. During this time, only one joyful moment comes offhand, when the company suddenly took and increased the amount of traffic and minutes on the tariff that I use. And a bunch of negative moments that happened to me with the red-and-white operator. But I'm still with him. How long? Not sure.

Weak reception signal from MTS

The fact is that this time the problem was serious. The apartment where I live, and what is there, on the street where I live and some of the neighbors, is very badly received. It is not uncommon for me to receive sms stating that someone called and did not ring. Regularly, I cannot get through to my contacts, for this I sometimes have to go outside, or run around the apartment, looking for a place where there will still be more than 2 strips, since it is almost impossible to make a voice call with two. It regularly happens that the smartphone lies on the table and catches all 5 strips, and after a few seconds there is no network signal. That is, not at all.

Remarkably, other operators have no problems.

I regularly hear neighbors go out to talk on the phone on the balcony (it's not even funny), yes, I'm not the only one in trouble.

Is MTS publicly deceiving us? Correspondence with support on Twitter

I'm complaining, but the company doesn't do anything about it. That is, representatives of MTS react quickly enough to negative statements about the quality of communication and services of the company on Twitter. But it all ends with unsubscribes.

IMPORTANT: as in all the previous times, when I had problems that I voiced publicly. MTS employees apologize and promise to improve. They try to keep the conversation private, so that others do not see that the company has problems that it seems to easily hammer in.

So it was this time. My first complaint appeared on the Internet on April 11th. They promised to figure it out. I wait patiently. I understand that not all problems are solved in half an hour. Sometimes it really takes a while.

April 21, that is, after 10 I am interested in the result. They ask you to wait a little longer. “The issue will be resolved within the next week. We ask you to wait a bit. " (https://twitter.com/ru_mts/status/855403229814849536).

It looks more like they started an application, they officially answered it in order to finally shut up the disgruntled subscriber, so that it would not be possible to say anywhere that you are simply being ignored. No, they answered, they do. Wait, be patient.

So it goes.

So how do you deal with MTS? This is real?

We will see. After all, now the second round has begun.

We'll have to show social activity. Hang up an ad for neighbors in the stairwell, inviting them to participate in this fascinating epic.

As it comes out of this story, in MTS really begin to stir only when some negative moment can be widely publicized. Therefore, if something goes wrong with the operator, you should put pressure on publicity.

• Truthfully and without unnecessary emotions tell about the problem in social networks, in all of which you only exist.
• To involve friends, acquaintances, relatives in the discussion. And others who are not indifferent. They can be found, for example, by hashtags.
• You can write a paper application at the MTS office, but be sure to ask for a photocopy.
• Try to involve representatives of other operators in the discussion. It will be a great opportunity for them to troll their colleagues. Perhaps this will have some effect.
• If possible, post your story on various sites on the Internet. By the way, it is always possible with us. Just write to [email protected]

Talk?

Kirill:
I have 2 SIM cards, one of them is MTS, the second is Beeline. MTS always has a connection and the Internet. Beeline is complete shit. And this situation is not only in the area of ​​the house, which is located in the zone of terrible rejection, where people, like yours, are chatting on the phone on the balconies. The difference in reception quality is observed throughout the city. Beeline really sucks in comparison with MTS. Moscow, Dovzhenko 6

Oss:
With MTS, too, since about 2005. Always the best connection was, although Beeline and Megafon were the second numbers. And now the situation is exactly the same, there is always a stable connection and now with the most favorable SDS tariff in Moscow

zeleboba:
Cyril, Oss, well, it's not really about the quality of the connection. And the fact that MTS throws dust in the eyes, publicly pretending to care about its subscribers, but in fact politely sending them away, leaving them alone with problems.

So, until now I have used MTS for the same reason that from time to time touching Beeline and Megafon, it turned out that MTS had better reception quality in those places where I usually have to visit. Otherwise, I would have been with another operator for a long time. And for this they are great.

But they behave unworthily when it comes to support.

Vasya Pupkin:
And what prevents you from writing to Sportloto, excuse me, to Roskom oversight? The application can be written online - https://rkn.gov.ru/treatments/ask-question/

It is Roskomnadzor that supervises the OpSoSami.

zeleboba:
Vasya Pupkin, thank you. The trouble was that I simply did not know that I had such an opportunity. Let's try.

While trying to influence through the network. But Roskomnadzor, if it fits here, then Rospotrebnadzor will be one of the next stages. Just the material for a future article will turn out.

BcTpe4HbIu:
Do I understand correctly that all the communication was on Twitter?
Did you write an application to MTS? What did they answer?

A subtle hint: no one owes anything to anyone on Twitter.

zeleboba:
BcTpe4HbIu, um ... So about this and the story that communication began on Twitter. And then it went in private messages, and by email and sms, the application number came.

zeleboba:
It turns out that you can scold the quality of MTS communication through the proprietary application "My MTS". There, even a complaint template with some service information is automatically inserted into the letter. Suddenly it will help MTSniks.

The "larger" a telecom operator and the more subscribers it has, the more towers and other equipment it has that needs to be kept in perfect order to provide high-quality communication services and mobile Internet regardless of any external factors. Unfortunately, MTS also has failures in communication services. I will tell the subscribers what to do in this situation.

Communication from MTS is

Cool!Sucks!

Why communication on MTS does not work today

The main reasons for the lack of communication:

• Repair work on the operator's equipment (planned or unscheduled).
• Bad weather conditions (thunderstorm, hurricane, etc.).
• Large congestion of the MTS network.
• The location of the subscriber.
• Failure in the smartphone or phone.
• Sim card malfunction.

How to understand what happened

• We read the news on the MTS website (usually operators promptly notify about force majeure and repairs).
• Call the official support of the operator at 0890 (from the MTS number) or 8-800-250-08-90 (from any phone).
• If you do not have an MTS network in roaming, then you need to call the number +7-495-766-01-66 (the call is free for MTS subscribers, but if there is no network, then you will not be able to call from the MTS number, and the call from the number of another operator will be paid, keep this in mind).
• Ask the question “What happened and why the connection on MTS was lost today” in one of the official MTS communities on social networks. They usually respond quickly.

What to do if there is no connection to MTS: problem solving

I have listed the problems, now briefly about how to try to solve them.

• If there is no communication in some "zone" due to equipment repair by MTS, then there is no point in advising anything except to wait until the end of the work. If possible, use a connection from another operator.
• Bad weather will end sooner or later and everything will be restored. Unless, of course, bad weather has led to some damage (then see above).
• Network congestion happens in places where a large number of people congregate (a concert, a football match ...) Everyone wants to share a photo on Instagram or VKontakte, call and tell them “how cool it is,” but the network power is not enough. Therefore, either try to wait a little and call, "post a photo" again, or just wait until the end of the event. The people will disperse - the quality of communication is normalized.
• MTS network ( MTS coverage map) is not available everywhere. Perhaps the exact place where you want to use it is not "covered". You just need to move to the area where there is coverage.
• The failure of the smartphone, first of all, you need to try to cure a banal reboot of the device, in many cases it helps. If it does not help, we go to the repair or look for information on the solution specifically for our device.
• Failure of the SIM card is "treated" by the method "took out / inserted" the SIM card back. If it doesn't help, go to the MTS office and change the sim card there. It's free.