Bad communication mts. Because of what, the connection from the mts operator is lost. Why the MTS SIM card does not catch the network

It is rare to use the services of a mobile operator without problems. This is due to the fact that the company strives to improve the quality of service and periodically carries out technical work. Problems can arise for other reasons. You can fix the situation by figuring out why MTS does not work. To do this, you should resort to the methods presented below.

When problems arise, many users do not understand the reasons and go to other operators. Any mobile network has its drawbacks. To use the services without problems, you need to understand what exactly is the cause of their occurrence.

There are a number of factors that negatively affect the performance of cellular communications:

• Preventive maintenance.
• Strong congestion of the mobile network.
• Telephone problems.
• Bad weather conditions (wind, thunderstorm, rain).
• Being outside the company's coverage.

All reasons require an individual approach. The offending factor should be identified and appropriate action taken. You can do this yourself or call the call center.

What if there are problems with MTS communication today?

there is no need to refer to the low quality of the service when the MTS connection does not work today in 2020. Network interference is caused by various factors. It is recommended to conduct the so-called test, and then proceed with further actions.

We identify internal problems associated with the telephone itself. If everything is fine with the technique, then you should postpone. Most likely, technical work is underway on the line. If after an hour the connection has not resumed, then you need to call the customer support service on 0890 and report the problem. The operator will take note of the call and resolve any difficulties.

Possible problems why MTS does not work today

Not all problems can be resolved with your network operator. It is also not easy to get through to the call center in the absence or interruption of communication. All problems have “symptoms” and solutions.

Network congestion

Communication problems of MTS today in 2020 are mainly associated with network congestion. The mobile operator warns of such problems in advance. This is spelled out in the contract. At such moments, access to calls and SMS is partially or completely limited. Problems can also be observed with the Internet connection.

There are no solutions in this case. You won't even be able to get through to the support service. The only way out is to give until there is a good signal.

Weather

The cause of line interruptions can be the weather - strong wind, rain, snowfall, etc. It is not difficult to figure out what exactly caused the problem. If there were no interruptions in the network before the onset of adverse weather conditions, then the reason is obvious.

Phone technical problems

Quite often, problems arise from the side of the phone itself. To solve the problem, follow these steps:

1. Assess the correct installation of the SIM card.
2. Run antivirus to check for viruses.
3. Restart the device and check the network connection.

In some cases, it becomes necessary to carry out repair work. The telephone set ceases to function with a SIM card, which requires cleaning the contacts or flashing the device.

You can establish the reason as follows - install the card in another phone. If the network signal is sufficient to make a call, then the problem lies in the device itself.

Places without a network

The Mobile TeleSystems Company provides its customers with extended coverage, which exceeds the performance of many cellular networks. Communication may not be available outside the service area in remote areas. Blind spots are not serviced by any operator.

The network connection may not be good enough at the following sites:

• Forest areas remote from settlements.
• Metro and underground structures, basements, cellars.
• Structures with thick walls.
• Electric trains and trains, high altitude in the mountains.
• Staying near devices that cause radio interference.

For a connection to appear, it is enough to return to the coverage area. Persons living in remote areas from the company's towers are advised to use special devices that increase the signal.

MTS mobile network is not available - what to do?

If MTS does not work today, then you should try to contact the company's employees. To do this, you can call the call center by phone: 0890. When the communication level for making a call is insufficient, it is recommended to dial 8 800 250 0890 from another phone. From abroad, you can call by phone: +7 495 766 0166.

In order for a company employee to start fixing problems, he will need your help, the subscriber must follow all the instructions of a company employee who will remotely try to figure out the situation.

Bad connection - what to do?

The company is working to improve the quality of service. First, employees need to find out why MTS is not working in order to rectify the situation. Each subscriber can take part in this process. The more often we contact support, the faster problems will be resolved.

The company plans to expand its service area. Soon, even remote settlements. Until this problem is resolved, you should use additional devices designed to increase the signal.

If you have any problems with the connection, you can contact the nearest office of the company. The employee will listen to you and take action to correct the problem. If this is not possible, then you can enter the official website of the company or use the mobile application to send an online message.

(3 estimates, average: 3,67 out of 5)

Hello, have you rebooted your phone?

why can't I get through from my phone and can't communicate with me

Hello, contact the communication salon to clarify the situation.

A tariff is required for traveling abroad with the Internet

Hello, you can activate the “Zabugorische” option - with this service you can use calls and the Internet like at home. The cost is 350 rubles per day of use.

for two days the SIM card was turned off turned on does not work at all does not connect to the network, more precisely, the network is there, but no calls are not what I can not make

Hello, maybe you have incorrect settings in your phone, to resolve the issue, contact the MTS cellular salon.

Let's consider all the problems, why there may be no connection on the phone with an MTS SIM card.

One of the reasons for the incorrect operation of mobile communications is a malfunction of the operator's equipment. Sometimes some towers fail, or an entire region may fall out at once. This is due to unforeseen accidents that can be caused by massive equipment failure, as well as adverse weather conditions and other problems. In rare cases, failures occur due to the fault of intruders damaging base stations for hooligan motives or for profit.
In the event of an emergency, the reception may remain, but it will not be possible to make calls. To figure out on whose side the problem is, it is enough to make a call to the operator and clarify whether the network is working normally in the required region.

Technical work at MTS today

The second reason why there may be difficulties in using a smartphone is planned work related to the modernization or repair of existing equipment. Usually, the operator tries to warn about their plans in advance, using the official website, social networks and in some cases even bulk SMS. Therefore, it is useful sometimes to familiarize yourself with the news posts posted on official resources, so that such a shutdown does not catch by surprise.

Network congestion

All operator equipment is designed for a specific bandwidth. If subscribers in the region are sharply exceeding a certain limit, or they begin to use various services more actively, this can lead to network congestion, as a result of which some of them will be temporarily disconnected.
A good example of such difficulties is the time of the New Year holidays. Quite often, if you try to make a call to friends and acquaintances directly at midnight, you can get a reply message “Network busy”. This is due to the fact that a large number of people are trying at this very moment to get through to their friends and relatives, and as a result, the permissible limits are exceeded. Usually, this problem is of a short-term nature, and after a few minutes the network starts operating normally.

There is no MTS network in this area

During a trip through the territory of Russia, you may find that the network coverage periodically disappears. This is due to the fact that in places where settlements are located quite far from each other, there are much fewer base towers. It is difficult and unprofitable for an operator to install stations where there are practically no subscribers. Therefore, if you need a phone all the time, it is better to plan the route in advance in accordance with the network coverage map, which is located on the official website of the operator.

Sometimes in the area there may be no coverage in 3G modes, but the network confidently works in the 2G standard. You should check if the phone or tablet is not prohibited from switching to an outdated network type in the settings. If so, you need to disable this option. After that, the coverage area will increase, although the Internet speed may decrease significantly.

The room does not pass the signal

The problem can arise in a large city, where, it would seem, towers are at every corner. It's all the fault of the buildings that screen the signal.
Reception deteriorates significantly when the subscriber descends into the basement. Some houses built more than 50 years ago also have thick walls, which can cause poor or no reception even on the upper floors.

Another type of building that is good at hindering cellular networks is metal boxes and hangars. Some hypermarkets, garage complexes and similar premises are being built on this principle. As a result, the reception inside can either completely disappear, or the quality can be significantly reduced. One can only put up with this, because the only solution to the problem is to leave this building.

SIM card deteriorated

The previous list of problems was mostly related to situations that do not depend on the client and his equipment. However, sometimes the defect can be on the subscriber's side. One of the most common malfunctions is SIM card damage.

The card can fail for a number of reasons. This list includes the following problems:

• The SIM card received a discharge of static electricity from clothing or other object when it was outside the phone;
  The card has been bent or otherwise physically affected;
• The contact group has been contaminated or physically damaged.

In the latter case, you can try cleaning the contacts with a regular eraser or a napkin soaked in a solution for cleaning office equipment. If this does not help, you should contact the operator for a new SIM card tied to the same number.

The phone went bad

It is quite possible that the subscriber's device itself, in which the SIM card is installed, is damaged. It's easy to check. You just need to take a card of another operator and install it into a suspicious phone. If the problem persists with it, then the only correct solution would be to repair or replace the smartphone in which the malfunction occurred.

Advice! Sometimes it can be eliminated programmatically using utilities provided by the manufacturer. In order to save on repairs, it is better to first follow the instructions from the developer's site of this device.

In roaming

If it was decided to go abroad with a domestic SIM card, the network may not appear immediately.

First, you need to familiarize yourself with the list of operators that provide roaming services for MTS subscribers in the selected country. If your phone has automatic network search enabled, it is better to switch it to manual mode and select a suitable operator from this list.

In addition, the settings of the device may prohibit making and receiving calls, as well as sending and receiving SMS in roaming. These parameters should also be checked and set to the required state. It is advisable to make such settings altogether before the trip, when you have cheap internet at hand and you can find instructions for your smartphone.

It is a holiday today

The situation with network congestion on New Year's Eve has already been mentioned above. However, this is far from the only holiday during which one may encounter instability in the operation of the operator's equipment.

Any major dates are by default a weekend, during which there is a heavy load. People call their relatives and friends, use the Internet more actively, which can lead to an excess of bandwidth. If the message “The network is busy” is displayed on the smartphone, you need to wait a few minutes and try to repeat the call. The Internet can also be very unstable.

Weather

Due to the weather, the connection may deteriorate, even if the provider's equipment was not damaged or another force majeure did not occur. The antennas of base stations and mobile phones are interconnected using high-frequency waves, for which snow, rain and fog can be quite significant interference. Therefore, in cloudy weather with precipitation, the connection always deteriorates.

If you urgently need to make a call, and the coverage leaves much to be desired, you can come closer to the window or, if the subscriber is on the street, leave the dense buildings. This will reduce the number of obstacles and improve the quality of the connection. The same applies not only to regular communication, but also to the work of GPS navigation.

What to do if a bad connection

First you need to make sure that the problem is not on the subscriber's side. Will be good. If you have another phone at hand, preferably with a SIM card from another operator. With its help, you can check the health of your own card and smartphone. To do this, it will be enough to swap the SIM cards and see where the problem persists.

If it was possible to find out that the problems are on the operator's side, you can check if there are any planned works using the official website. In the event that the information is not there, it remains only to contact the MTS support service in any available way, be it a chat, a call or filling out a form on the website and wait for an answer about the time frame for solving the problem.

Where to call if there are problems with communication
In order to inform the operator about the problems with communication, you can use the official technical support numbers. Often, you will have to make a call from a smartphone with a SIM card from another company, so you need general numbers, not short numbers:

• Support for MTS 88002500890;
• MTS support in roaming +74957660166;

Calls to internal numbers starting with 8800 are free for all operators. This is convenient because you can use any phone that comes to hand to find out from the technical support employee when exactly the problem will be resolved.

In the case of roaming calls, you will have to calculate in advance the expenses associated with international calls. Therefore, the best option would be to prepare your phone for the trip while still in Russia. If you wish, you can also call the support service and consult. Operators will help you not only to set up your smartphone, but also to find profitable offers for communication abroad.

Mobile TeleSystems (MTS) is one of the largest companies in the CIS providing cellular and landline telephone services, mobile and broadband Internet, television, etc. The number of all subscribers is more than 1 million.

Why is there no MTS connection? Such a large company also has disruptions. In May, hundreds of service users systematically complain about the frequent lack of high-quality communications.

The most frequent failures occur in the work of services:

• mobile communications (over 50%);
• 2G and 3G Internet (approximately 30%);
• other services requiring access to the network (about 20%).

What is the problem?

Most often, problems with MTS appear due to preventive work to improve the quality of communication, or to replace equipment. Other factors for the appearance of failures are:

1. General network congestion.
2. The location of the subscriber.
3. Unfavorable weather conditions.
4. Problems in the mobile device.

Algorithm for solving

If the service is currently unavailable, then you should not panic or throw away your SIM card. What about MTS communication today? You need to try to determine the cause yourself, starting with researching internal problems in a mobile device.

If none are found, you need to wait a little - perhaps technical and preventive work is being carried out. This process usually takes 20 minutes to 1 hour. If time has already passed, and the connection has not appeared, you need to contact the operators and describe in detail the essence of the problem that has arisen.

Internal problems in a mobile device

The first thing to check is the correct installation of the SIM card in the device. It may happen that as a result of a fall, a slot or a card tray is displaced, and the phone is supposedly out of the network. In case of problems with the MTS connection, you must contact the service center for the help of a qualified technician.

Some phones provide manual selection of network standards - GSM, or WCDMA. Perhaps the mode is out of order, and the network is configured for a different reception format. Check if the network format settings are correct and select the "Automatic" mode. It is likely that this is the problem.

Another common cause of the problem is that the operating system settings are lost on the phone. In this case, you need to set the factory configuration and restart the entire system.

Check the condition of the SIM card, it may be damaged or blocked. What to do in this case? If you find it inoperable, then you should contact any local MTS service center, where the employees will give you a new one, but keep the old number.

Subscriber location

Although MTS provides its subscribers with a wide coverage area, there is no network in some hard-to-reach areas beyond its borders. These are called "blind spots". Do not forget that the connection may periodically disappear at such objects as:

• in a forest far from settlements;
• in metro tunnels;
• in underground buildings, cellars, basements;
• in buildings with too thick walls;
• on some trains or commuter trains;
• high in the mountains;
• near devices that cause radio interference.

In order to be in touch again, you just need to change your location. In this case, all settings will be saved and the phone will connect to the network automatically.

Unfavorable weather conditions

Strong wind, rain, or snowfall - all these factors directly affect the quality of the connection. Unfortunately, MTS will not be able to fix these problems until the weather conditions stabilize, so you will have to wait.

If the equipment was not broken or damaged, then the provision of services will begin as soon as possible in the usual manner.

General network congestion

According to the terms of the agreement, which each subscriber accepted before using the SIM card, the mobile operator has the right to turn off access to 2G and 3G Internet for some time, or completely block the communication channel. This is done in order to preserve the integrity of the equipment during periods of network congestion.

The signal reception level on the phone display may be maximum, but neither the Internet, nor cellular communications, nor sending messages will work correctly. In this case, you are unlikely to be able to get through to the operator and explain the essence of the problem. As soon as the congestion level decreases, the connection will be available again.

Preventive work

The company is constantly improving the services it provides, so from time to time, the lines carry out preventive maintenance or replacement of equipment. MTS warns its users in advance about the beginning of this process by means of SMS - messages and on the company's website.

Remember that most network outages are temporary and can be quickly corrected. First of all, you need to check the operation of your phone, perhaps the reason for the problem lies in the malfunction of the SIM card.

Remember that it must not be exposed to heat, liquids or mechanical damage.

In the event that preventive work is carried out, they take very little time - from 20 minutes to 1 hour and usually occur at night. The mobile operator MTS takes care of the constant improvement of the quality of its services in order to satisfy the wishes of its customers for high-quality and inexpensive communication.

It is difficult to imagine a subscriber willing to voluntarily put up with the lack of cellular communication. But sometimes it’s almost impossible to avoid network connectivity problems. First of all, in such situations, in order to cope with the difficulties that have arisen, one should think about why MTS communication does not work today, in 2020. Correctly identified reasons will allow you to cope with troubles as soon as possible. The main thing is not to rush to conclusions and approach the issue as seriously and thoroughly as possible. And then the restoration of communication will not take much time.

When faced with difficulties for the first time, it is worth thinking about who is to blame for what happened. Perhaps the source of the problems lies in preventive maintenance, which requires a temporary suspension of the operator's entire cellular communications. It will be possible to check whether this is so:

1. on the official portal of the mobile company;
2. on major news resources that will not miss such an important news;
3. in the official communities of the operator on social networks.

Each source indicated is trustworthy and able to instantly explain the reasons for what is happening.

Why is MTS not working today?

If it's not about prevention, the implementation and completion of which cannot be influenced, then the subscriber is obliged to look for other causes of problems with MTS communication today in 2020. Particular attention should be paid to:

• network congestion caused by a huge number of users who decided to use the operator's services;
• spoiled weather that can cause serious interference;
• finding a person in the area of ​​lack of communication or the presence of numerous interference between the phone and the radio tower;
• malfunctions of malfunctions in the smartphone.

The listed problems are equally successful in depriving a person of the ability to make calls and use the mobile Internet.

Network congestion

Network congestion is a situation when a large number of users decide to use cellular communication at the same time. Usually, such failures occur on holidays, when people congratulate numerous friends, relatives and loved ones on a solemn event. Overloading is easy to recognize. It is revealed by two characteristic features:

1. the signal quality indicator on the phone shows a large number of bars (high-quality connection);
2. inability to call.

It is impossible to cope with the overload, it remains to calmly wait until the situation changes in a positive direction on its own.

Weather

Weather affects cellular communications much less congestion, but it can also have a significant impact. It is possible to recognize the occurrence of interference with interruptions in signal reception due to weather by the behavior of the indicator. The number of stripes on the smartphone display will be unstable, will actively change, gradually increasing, decreasing or completely disappearing.

It is not easy to influence what is happening in this situation. The user is able to search for a place where the signal will be more stable, and the influence of weather conditions will decrease. But the effectiveness of such steps is not great, therefore, it makes no sense to expect that these actions will bring success and change the situation in a positive direction.

Phone technical problems

The next reason that can lead to interruptions in the operation of the cellular network is the breakdown of the phone. To eliminate suspicions of a mobile phone problem, you should:

• reboot the device to eliminate the likelihood of a trivial failure;
• insert the SIM card into another, obviously working device (if the MTS does not work there, the problem is not in the smartphone).

Additionally, if the user uses a device with two SIM card slots, you can move the SIM card to another slot. It is important to add that difficulties with the phone, if the restart did not help, cannot be solved on your own. We'll have to go to the repair shop.

A place without a network

In some cases, the reason that MTS does not work today is the remoteness of the subscriber from the radio tower. You can check the MTS coverage area on the official website. But, if it is impossible to visit the portal, you need to remember where the phone worked the last time and return to that place again. If the troubles are related to the user's location, returning to the coverage area of ​​the tower will return the smartphone owner the ability to call and use the basic services of the telephone company (you should not count on a 4g Internet connection).

MTS mobile network is not available - what to do?

It has already been mentioned above that the struggle against difficulties should be started with finding their source. If you can't figure out the reasons for what happened, you should:

1. restart the phone;
2. move the SIM card to another slot;
3. make sure that the SIM card is intact, not stained and inserted correctly;
4. check the operation of the phone and make sure that it is not broken;
5. try to find a place where numerous interference will not interfere with signal reception.

But most of the above causes of troubles leave users with only one solution - to wait until the connection is restored on its own.

Bad connection - what to do?

In addition to the above actions, subscribers are able to ask for help and clarifications from the contact center staff. To do this, you can call the hotline. Calls using a SIM card of third-party operators are allowed. In addition, you can ask the question “why MTS does not work” through the website or the official social network. The support staff will definitely try to help the client and advise what to do in the current situation.

What's with MTS today - does not work 2020

There are many reasons that can prevent a subscriber from making a call. But no matter what the difficulty may be, users should not panic or worry. Sometimes difficulties with the network are caused by the simplest reasons, for example, the client turned off roaming and, forgetting to turn it back on, went abroad.

To find a solution and restore the operation of the SIM card, you need to calmly think and consistently review the main sources of problems. In extreme cases, you will have to contact the contact center staff or just wait until the troubles pass by themselves.