What should I do if I can’t log into VK. Can't log into VKontakte. Account blocking by VK administration

Very often it happens that VK does not let you in, even if you enter the correct login (phone number or email) and password. You are asked to enter a captcha, this is a set of letters in English language or check the box that you are not a robot. And still it won’t let me on VKontakte. Perhaps the vk.com website itself does not even open. The reason for this phenomenon may be infection of your system with various types of Trojans and viruses (we will write about treatment, if necessary, at the end of the article).

Let's look at all the possible reasons and solutions for how to log into VKontakte.

Quick navigation:

Try logging in from a different Browser.

Even if you entered everything correctly, this does not guarantee that your browser, for a number of reasons, is not buggy. Let's say you use , try logging in for example with Internet Explorer .

There is a ban in the hosts file, a possible reason why VK won’t let you in.

The ban written in this file does not allow VK. By the way, a ban in hosts can apply to many sites, for example Yandex or antivirus resources...

Let's try to look at your hosts file using Windows 7 as an example, maybe this is the reason why VK won't let you in.

Go to the Start menu

And enter next line:

notepad %windir%\system32\drivers\etc\hosts

Open the hosts file using notepad, delete everything below the entry “127 0 0 1 localhost”

The word "localhost" should be the last word in the document. Close, saving the changes, try logging into VKontakte again.

It’s worth checking to see if your VK page has been hacked.

If you try to log in from another browser and still are not allowed into VK, then you will definitely need to restore your page, more about this (See). This method allows you to restore access to VK, even if you do not have access to your email or phone number.

Clean your computer, it may be infected.

What should you do if you are faced with a VK hacking, if various glitches occur. Obviously you need good antivirus, which will delete infected files for free and eradicate the reasons for their appearance.

In my opinion, ideal solution a small utility from the world-famous antivirus company will serve Dr. Web Cureit . The home version will be free.

Download and test your computer.

Can’t log into the VK, Odnoklassniki, or FaceBook websites? When trying to download an antivirus or open mail, is it also a bummer? Congratulations, you have caught the virus :) Scammers on the Internet are already sick of everyone, and they are coming up with new ways to get into our wallet. Now we've reached social networks.

In the worst case, the message “send SMS and you will be happy” looms on the monitor. First of all, don’t believe it under any circumstances! No amount of SMS will save you from this situation; scammers will only laugh at your naivety. Secondly, do not rush to reinstall Windows, there are methods.

So, access to your favorite sites is blocked. It turns out that scammers have come up with a virus that redirects you to their sites, and you cannot access social networks. These sites may be similar to VK, OK and FB, and when you enter your username and password there, they are simply stolen.

How the virus works

Sites have names, for example vk.com, mail.ru, yandex.ru, and each of them has an IP address made up of numbers. IN operating system Windows XP/7-10 has a special “.hosts” file in which the virus writes the names of the sites it wants to block and assigns them the IP addresses of its fake mini-sites. And when you enter “vk.com” or “ok.ru” in the address bar of your browser, the browser goes to exactly the site that the virus has registered in the “.hosts” file.

Now that we know how this all happens, let’s determine ways out of the situation. To check whether this is exactly the problem, simply enter its IP address in the address bar of your browser instead of the site name:

If the site opens by IP, but does not open by name, then the problem is ours. Do not forget that in Ukraine vk.com and ok.ru are prohibited in principle.

Access recovery

You have several options:

Restoring the system
Manually edit or replace the file "hosts"– with minimal computer skills, this is the easiest way
Editing the registry - additional measure if the above does not help
Using the free AVZ program
We use a special script - if all else fails
Malwarebytes' Anti-Malware or DrWEB CureIt! scan your computer for viruses (this takes a lot of time)

Repairing the hosts file manually

It may be that the edited file is not saved and an “Access Denied” error appears. This trick can help: you need to “cut” the file and paste it into any other folder, edit it there and copy it back to its place. If all this seems complicated, then you can simply delete the “.hosts” file! It doesn't affect anything!

If the file is correct, i.e. as in the picture above, but social networks are not loading at all, then click “Start ->Run” and enter

route –f

Reboot and check.

The location of the hosts file has changed

The virus may have changed the default location of the "hosts" file to fix:

Treatment of the system using AVZ

Download the program and do the following:

Watch the video on how to recover the “.hosts” file

We use a special script

If all of the above methods did not help, try this method:

Download the uVS program, unpack the archive, disable your antivirus if you have one, and run the file start.exe(not to be confused with startf.exe)
Select “Run as current user”

Copy right click mouse to the clipboard the following text:

;uVS v3.75 script
;Target OS: NTv6.1

delnfr
deltmp
delnfr
regt 12
regt 14
regt 20
regt 13
regt 11
regt 17
restart

Let's go to the menu “Script -> Execute the script located on the clipboard...”

The script deletes the contents of temporary folders, links to missing files and restores the original Winlogon settings. The computer will reboot, let's see what happens to the sites.

But if the virus sits in memory and then it will change the file again. If this happens, then a full virus scan is needed.

We treat your computer using the free antivirus Malwarebytes’ Anti-Malware

Download the Malwarebytes’ Anti-Malware program, unpack and install
When starting, we agree to the trial period of using the program
We scan the computer in the mode "Quick Scan", but it’s better to immediately complete it, and reboot

If it doesn’t help, then do it "Full Scan", really long

If you still cannot access your contact page, you can use Kaspersky Virus Removal Tool, or better yet, DrWEB CureIt!

IMPORTANT: The network offers downloads, and sometimes even for money, of super-antiviruses specifically to solve problems with access to social networks. Urgently I DO NOT RECOMMEND download them and even more so launch them. Most likely there will be the same virus, but aimed at the sites of other scammers. And in the worst case, you will find yourself a victim of more sophisticated schemes.

What to do to prevent the problem from happening again

Don't visit suspicious sites
Install it for yourself, or at least
After fixing the problem, be sure to conduct a full scan using DrWEB CureIt!
Don’t forget to monitor the daily updates of the antivirus database and install operating system updates
Don't take advantage of the vulnerable Internet browser Explorer, use or Google Chrome
Do not enter your username, email and password in response to suspicious emails
Use

And be careful!

What if nothing worked? No viruses!

Check out my latest article. If everything works like clockwork, but only VKontakte, Odnoklassniki, and Facebook do not work, then most likely your boss simply blocked access to these sites so that you are not distracted from work :) To access the desired resources, try anonymizers (helps with bans).

Anonymizers are special transition sites that provide access to blocked resources through themselves. But they can also be blocked, so look on the Internet for one that suits you. In extreme cases, it happens that your account in contact is actually blocked, contact the site administration.

If you carefully read this article, then 99% of you will get in touch and communicate with your friends. Every day on the Internet there are more and more cases when users cannot open the site in contact.ru, despite the fact that other sites work stably and always open. Why is this happening and how can I get the site back online? The answer to this question is obvious: Your computer was infected with a Trojan virus, which blocked access to the Vkontakte.ru website.

Attention! Today, July 27, 2014, the VKontakte website is unavailable due to an accident in one of the VKontakte data centers in St. Petersburg caused by unprecedented heat.

When registering in contact.ru No need to send SMS! This is another scam of the virus out of your money. In this case, close the registration window and take measures to remove the virus.

Before all actions or call it recommendations what you want, you need to check your computer for viruses. To do this, use free program from Kaspersky. If the above programs did not help, then download this one, it was created just for you. Download .

If you urgently need to get in touch, then enter “93.186.225.211” - the contact’s address - into the address bar. Often this method helps to make contact.

What to do if you don’t make contact?

You can read below how to remove a virus from Kontatka.ru.

Finding the file hosts:

On Windows Windows XP, Windows 2003, Windows Vista and Windows 7:

C:\WINDOWS\system32\drivers\etc\hosts – the hosts file is located here

On Windows NT, 2000:

WINNT\system32\drivers\etc\hosts – the hosts file is located here

Opening the hosts file for Windows users 7:

In Windows 7, a regular user cannot edit this file. To open the hosts file with the ability to edit it, you need the following:

Go to C:\windows.
Find the notepad file.
Open Notepad (file name notepad) as Administrator.

Right-click on Notepad and select Run as Administrator. When Notepad opens, click “File” - “Open File”. Go to the folder C:\windows\system32\drivers\etc and click on the hosts file ( double click left mouse) or in line file manually add hosts.

HOSTS won't open

If, when opening hosts, the “Select a program” window appears, then you need to select the Notepad program from the list and click the “OK” button.

Selecting a program in Windows XP, a screenshot is given below as an example.

Selecting a program in Windows Vista and Windows 7, below is a screenshot as an example.

You can also open hosts by right-clicking on the hosts file and selecting "Open with" and selecting Notepad.

We delete unnecessary lines in hosts (remnants of the virus)

The hosts file should have something like this:

# Microsoft Corporation (Microsoft Corp.), 1993—1999

# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.

# This file contains mappings of IP addresses to hostnames.

# Each element must be on a separate line. The IP address must

# should be in the first column and must be followed by the appropriate name.

# The IP address and hostname must be separated by at least one space.

# Additionally, some lines may contain comments

# (such as this line), they must follow the node name and be separated

# from it with the ‘#’ symbol.

# 102.54.94.97 rhino.acme.com # origin server

# 38.25.63.10 x.acme.com # client node x

127.0.0.1 localhost

# - this symbol means that given line is not read by the system, we don’t need to pay attention to it. You need to pay attention to lines that do not have this symbol. IN in this example we only have the line 127.0.0.1 localhost. If the file contains the lines vkontakte.ru, durov.ru or odnoklassniki.ru, then feel free to delete them, this will not cause any harm to your system.

When checking extra lines, be careful and check the entire document to the end. You must understand that only 127.0.0.1 localhost should remain. After deleting unnecessary lines, save the notepad file in the same folder where it was C:\windows\system32\drivers\etc. Click on close notepad and confirm your intention to save the file “OK”.

The hosts file should not have the extension hosts.txt, it should simply be hosts. It is also possible that you cannot open the hosts file due to a virus that is blocking this action. To bypass the virus you need to reboot the system, press the F8 button while rebooting. A download selection will appear on the screen. Use the arrows to select “Safe Mode”.

When the system boots, go to C:\windows\system32\drivers\etc, open hosts and remove the extra lines, see the instructions above. Sometimes deleting the entire hosts file can also help, but this is very rare. We reboot the computer. We go to the website vkontakte.ru. If we can’t log in, then we dig into the problem further.

Doesn't work in Kontatka.ru even after deleting hosts

We will look for the files vkontakte.exe and svc.exe:

Start -> Search -> Files and folders -> check the My Computer box.

Specify the file to search for vkontakte.exe and delete it. Then we also look for the svc.exe file and delete it. We reboot the computer.

After we have rebooted, we try to go to sites, open pages, and check the performance of the site on our computer. If everything is successful, use it for 2 minutes and reboot.

What to do if you don’t make contact? What to do if the above still doesn’t work?

1. I remind you to check free antivirus Your computer, here is the download link. This antivirus is without installation and does not require a license.

2. You may need to clear the cache. Start -> Run -> enter cmd -> A window will open (black), you need to type ipconfig /flushdns, press Enter and reboot.

Can also be used CCleaner program. The program is free and requires installation on your computer. Link to CCleaner program http://www.piriform.com/ccleaner.

3. When you open hosts, there is a chance that you are opening the wrong file. To be more precise, the hosts that you open is actually part of the virus, and the real one is simply hidden. To remove unnecessary lines, you must first activate the display of hidden files. Go to Start -> Control Panel -> Appearance -> Folder Options -> Show hidden files and folders -> activate “Show hidden files”, located at the very bottom. Go here C:\windows\system32\drivers\etc\hosts, look, if there are two hosts files, then open them, the file that contains extra lines, delete it. Or delete both hosts files and reboot the system.

For Windows 7 users it will not be possible to remove hotst; to do this you need to:

Open Start -> All Programs -> Accessories -> Run Command line as Administrator (right mouse button “Run as Administrator”).

In the window that appears, write: net user Administrator /active:yes.

Then log out of your user, a new account named Administrator will appear. Go here C:\windows\system32\drivers\etc\hosts and delete the hosts file that we don’t need.

To disable account Administrator enter net user Administrator /active: no.

4. If you think that your provider has really blocked you, then you can easily check at home. To do this you will need an anonymizer website. You can easily find such a site through any search engine by typing “anonymizer”. Enter your site and use it. There is also a downside to this action: the creator of the anonymizer site may be a bad person and wants to steal your passwords.

5. Try a different browser. Maybe your browser was also infected with a virus or was not removed from the browser cache. Just install another browser: Mozilla Firefox, Opera or Chrome.

As soon as you log into contact.ru, change your password! This must be done for your safety.

If there are questions in the comments that are answered in the article, they will be deleted (the page has become long). Read the article carefully! That's all for today. See you soon!

In this video you can see why he doesn’t get in touch:

Quite a few users have already encountered the problem of logging into the VKontakte website. This can occur due to a number of problems and malfunctions. Now we will analyze them and learn how to fix them.

So, how to solve problems with VKontakte login.

Problems with the site VK.com

Although the VK administration has great resources, their servers sometimes crash. And along with them the entire social network. You can see this when you type vk.com in your browser's address bar and receive an error message.

The first thing you need to do is check your internet connection. Just try visiting any other site. If it succeeds, then the problem is with VK.

The only solution is to just wait. As a rule, the administration restores access within an hour. Serious breakdowns happen extremely rarely, and they are immediately known from the media and open sources.

Virus infection and problems with the Host file

If you notice interruptions or abnormal behavior of your PC, immediately check it for viruses. Fortunately, there are now a huge number of programs and utilities for these purposes (see).

Personally, I use the DrWeb Cureit + AVZ combination. Both scanners are distributed free of charge and are available for download on the developers' website. They are excellent at diagnosing most threats and successfully dealing with them.

So the second point in our instructions will be to check for threats that can block access to the VK website.

A common target for attackers is system file Hosts. In the operating room Windows system, it participates in the process of forming numeric and alphabetic addresses of network nodes. We will not delve into the jungle of network theory, and we will only determine the fact that the integrity and correctness of filling out this file affects the performance network connections computer and Internet access.

What do the attackers do? They change the Hosts file so that you cannot access the VK website, or when you enter the address, you end up on another, most often malicious, site.

What should we do in this case? We need to check the hosts file for changes. You will find it at the following address.

%system-disk%:\Windows\System32\drivers\etc

Where "%system-disk%" is the drive letter on which the operating system is installed.

Here, find the hosts file and open it with notepad.

Below I give you its view, which should be by default.

# Copyright (c) 1993-2006 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a "#" symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host # localhost name resolution is handle within DNS itself. # 127.0.0.1 localhost # ::1 localhost

If in your case it is different, and the changes you observe were not added by you, then it is highly likely that it was changed due to a viral infection.

We need to restore it to its original appearance. If you try to copy and paste the code I gave you above, you will run into a permissions issue. You will need to take ownership of this file before making changes. You can do just that.

There is an easier option. Remember the AVZ scanner I mentioned above? In it, in a couple of clicks, you can restore the hosts file.

To do this, launch the scanner and click menu "File - System Restore". In the window that opens, check the box "Cleaning Hosts file» . Then press the button “Perform marked operations”.

After this, you should check if you can access the VK website. It should work.

Requires sending paid SMS

Another common problem that occurs when there are viruses. You seem to be visiting the VK website, but when you try to enter your login and password (see), you are required to send a paid SMS.

This is the same case when you were redirected to the website of the attackers. Do not perform these actions under any circumstances. Immediately close this site and follow all the steps described in the previous paragraph. Clean your PC from viruses and check the hosts file.

Social networks can safely be called an integral part of the life of almost every person in our country. Communication, access to media files, posting your own photos and videos - all this has become commonplace and familiar. But from time to time, many users have a problem related to access to well-known resources - VKontakte and Odnoklassniki. In this article, we will look at the most common causes, as well as how to fix these problems.

Malware

As a rule, it is difficult for an inexperienced user to find a way out of such a situation. Yes, the computer turns on and works without failures, but when the Internet starts, problems begin. For example, a window appears asking you to update your browser or operating system, send an SMS to access the site, and so on. It all depends on the imagination of scammers who take advantage of the illiteracy of users. And they call thunder and lightning on the “antediluvian iron”, beat on the “clave” and kick system units. We’re exaggerating, of course, but didn’t you want to vent your anger in this way? Don't break your computer. It is not the fault of the unfortunate machine that the user is not logged into Contact. It's all about the work of the Trojan program. In this case, the antivirus will not see infected files, since the data has simply been changed, and there is no virus itself. Only reinstalling the browser or operating system can help here.

Reasons for lack of access to a social network

So, if I can’t log into Contact or Odnoklassniki, I need to perform a number of actions:

It may also be that spyware has blocked your antivirus, and as a result you will need to install a different version. But most often, unfortunately, this action does not solve the problem, although you will still eliminate a couple of viruses
Checking Internet access. Often the computer shows a network connection, but directly check access to other sites, and if it is present, then move on. If there is no Internet connection, another problem needs to be solved.

If there are no viruses or after they have been neutralized, but there is no access to sites, you need to check. You can find it at: C:\Windows\system32\drivers\etc. Before doing this, do not forget to enable showing hidden files. You can open hosts with notepad. Next, look through all the lines and delete those where the name of the social network appears.
If you cannot log into Contact from your work computer, then most likely the employer has blocked access so that employees are not distracted from their duties. In this case, you will not be able to do anything.
Reinstall your browser as it may not function properly. In many cases, it is easier to update the program than to look for an error.
It also happens that there are no viruses, the connection is normal, everything works, but a person is scratching his head and cannot understand why he is not logging into Contact. The problem is not always hidden in a virus or failures in the operating system. Most often, the administration simply contacts “Contact”. What to do in this case? If the message indicates that this is a temporary measure and you can regain access, then follow the instructions. This could be sending a message, filling out a questionnaire, answering questions. After a series of procedures, as a rule, access is restored. Why are pages blocked? If you didn’t send out invitations or sell the product, then most likely you were simply hacked. So after regaining access, be sure to change your password.
If you've read this far, it means you haven't entered yet. social network. Let's try to go to other Russian sites. This is necessary in order to check the quality of the provider’s work. It happens that due to their fault, access to some Internet resources, including Russian ones, is blocked. If you have partial access, then contact your provider and find out the reasons for the poorly functioning Internet.

in the browser

So, I still cannot get in touch, although I have access to other sites. In this case, you should clear the cache in your browser. To do this you need to go to settings. In Chrome, just use the hotkey combination Ctrl + Shift + Delete, selecting the “Delete specified elements” - “For the entire period” - “Clear cache” - uncheck all other checkboxes - “Clear history” tab.

Do you have Mozilla? Follow this sequence: “Tools” - “Erase history” - opposite “Cache”, check the box - “Clear now”. Finally, restart your browser.

In Opera, everything is also easy: “Tools” - “Delete personal data” - “Installation” - “Clear cache” - “Delete”.

If I cannot log into Contact or Odnoklassniki for this reason, then the problem will be solved. No - we are looking for another way out of the situation.

The harm of additional utilities

Check or remember if you have recently installed any plugins and add-ons, in particular VkSaver. Many utilities can disrupt the browser. If we talk about the mentioned program, it often blocks access to VKontakte. In this way, developers prevent downloading content from the network. If you own this application, then just disable/uninstall it and the problem will be solved. It is worth noting that you will need to manually erase some files that are located at: C:\Documents and Settings\All Users\Application Data. If they are not deleted, then rename them, restart the computer and then erase them.

In some cases, I cannot log into Contact because the site is reloaded. There may also be problems with a provider that provides poor Internet connection quality. This happens all the time, you just need to wait. If the problem is not resolved within 24 hours, follow the instructions given in the article.

User inattention

You previously visited a similar domain, for example, vkonlakte.ru or vkk.com. Without noticing the difference, the user mistakenly enters his data, providing it to scammers. Further spam is sent from the page, all kinds of groups are added. Developers quickly block hacked accounts, which causes a lot of trouble. If this is repeated more than once, then a lifelong ban is quite likely. In this case, you will have to create a new page.

If, when entering your login and password, the message “Cannot authenticate via a secure connection” appears, then you need to update your browser. It is worth noting that in such cases, always try to log into the site through another program. Everyone has Explorer installed out of the box, so use it.

How to protect your computer from viruses

Of course, completely protect the system from spyware impossible, but there are still the most common and proven ways to reduce the risk:

When the computer is turned on, the browser must also be running.
Install a high-quality antivirus, update it regularly and run a system scan.
Do not install dubious programs or click on links to third party resources, in particular from the VKontakte network.
Don't click on links, even from friends and family, until you've verified that they actually sent you the message.
Create two accounts on your computer: Administrator and User, and log in as the second one. The problem is that most of us log in as an administrator, and he can perform all the actions. Thus, if a virus attack is committed, then any program can easily carry out all the manipulations. When you log in as a user, your rights are limited. And the virus program will not be able to change data in the registry, install its software or paralyze the system.

The “Login” page has opened, but I can’t log into “Contact”. What to do?

Check the correctness of data entry, layout and whether the CapsLock key is enabled/disabled. Perhaps someone changed your password and now you need to reset it.
Check your system clock. Many sites block access if the time is not synchronized.
When problems arise, I don’t rush to ask why I can’t log into Contact. One of the first things I do is check my Cookies settings. In any browser, the “Always Accept” option must be selected. Also clear your Cookies and restart your browser.

Password recovery

In some cases, users are unable to log in because they have forgotten their password. So they will have to rebuild it. This procedure was sufficiently complicated by the developers in order to prevent page hacking. As practice shows, scammers have found other ways to gain access to other people’s accounts, and it is now much more difficult for ordinary users to get their page back.

So, if I can’t log into Contact because of a password that was forgotten or changed by another user, then there are a number of steps to take.

Password recovery linked to a mobile phone number

Under the data entry fields, click “Forgot your password.” If your page is linked to a phone, then the actions will be as follows:

enter your phone number;
the system may request your last name, which is necessary for security;
confirm the data;
the system will send an SMS with a code that you need to enter;
come up with New Password and confirm it (just do not select your date of birth);
Another message will be sent to your phone with a new password;
Log in using your new details.

Password recovery without phone number

In the absence of a connection to mobile phone Please note the link below which indicates this factor. By clicking on it, you will be prompted to perform a number of actions:

enter old number phone and update it;
post and send photos to confirm your identity;
fill in the data provided by the developers;
wait for a response and the page to be unlocked.

If you are not sure about the accuracy of some data (don’t remember exactly what phone number or address Email written down in the settings), then it’s better not to specify them. After completing the form, submit it. Just remember that the images must be good quality. Most often, the system requests a scan of your passport (first and second pages). Are you wary of sending such information? Then start new account, since there is no other way to recover the password, and therefore access to old page No.