Word opens and closes immediately. Error when opening a Word file: causes, troubleshooting. Removing Microsoft Word add-ins

When you run Excel, Word, Outlook, PowerPoint, Publisher, or Visio from Office 2016 or Office 2013 on your computer, you may receive the following error message:

The program has stopped working Microsoft Excel.

The program has stopped working Microsoft Word.

Microsoft Outlook has stopped working.

Microsoft PowerPoint has stopped working.

Microsoft Visio has stopped working.

Microsoft Publisher has stopped working.

Before you try the solutions suggested in this article, be sure to have the latest Office updates installed. If after installation Office updates you are still getting "stopped working" error messages, please open the tab Most Office applications or Outlook and follow the troubleshooting instructions in the order they appear.

The instructions on this tab apply to Excel, Word, PowerPoint, Publisher, and Visio. To view detailed instructions, click the title.

1. Disable add-ons using the easy fix tool

Click this button to download the Easy Fix Tool and try to fix the problem.

Select your browser from the drop-down list to see instructions for saving and then running the file.

1. Save.

   In the next message window CSSEmerg6619.diagcab download completes click the button Open.

   Further and follow the instructions.

At the bottom of the browser window, click Open to open the file CSSEmerg6619.diagcab.

If the file does not open automatically, select Save > Open folder, and then double-click the file (its name must begin with the characters CSSEmerg6619) to run the simple fix tool.

The mapping wizard will start Office files. Click Further and follow the instructions.

Select file in the lower left corner CSSEmerg6619, and then select from the drop-down list Show in Folder.

Double click the downloaded file CSSEmerg6619 to run the easy fix tool.

The Office File Association Wizard will launch. Click Further and follow the instructions.

In the upper right corner of the browser window, click the link Show all downloads. In the Library window, select Downloads > CSSEmerg6619.diagcab, and then click the folder icon. Double click the file CSSEmerg6619.diagcab.

The Office File Association Wizard will launch. Click Further and follow the instructions.

2. Disabling add-ons manually

Some add-ins can cause compatibility issues that result in a "stopped working" error for Office applications. To quickly find the cause, launch the Office application in safe mode. To do this, follow the steps below.

To make sure that the Office application is running in safe mode, look at the window title. The title should look like this: Microsoft Excel (safe mode).

If an Office application doesn't start in safe mode

If the Office application starts in safe mode

Once you've launched the Office application in Safe Mode, select File > Options > Add-ons.

On the list Control Find the item for the relevant add-ins, such as "Word Add-ins" or "Excel Add-ins" and click the button Go. If on the list Control there is no item for add-ins for a specific Office application, select the item COM add-ins.

OK.

Note:

If the Office application starts

If an Office application won't start, repeat the steps to uncheck the next add-in. If on the list Control there was an element for other add-ons, for example COM add-ins, repeat the process for these add-ons as well. If you still can't start your Office application after disabling all add-ins, the problem is not related to add-ins. Try other troubleshooting solutions suggested in this article.

Problems with Office applications 2016 or Office 2013 issues may occur when using older versions of these add-ins:

If this does not resolve the issue, click the next heading below.

3. Office recovery

This action is useful if one of the Office applications is damaged. Try it first fast recovery, and if this does not help, then restore via the network. For more information, see the article.

If this does not resolve the issue, click the next heading below.

If this does not resolve the issue, click the next heading below.

5. Incompatible device drivers

Outdated Windows drivers for devices may not be compatible with Office applications. To update drivers, run Center on your computer. Windows updates or Microsoft Update. To do this, follow the steps below.

On Windows 10:

On Windows 8.1 and Windows 8:

On home screen Click on the Charms bar button Options.

Click the button.

Windows Update.

Click Check for updates.

On Windows 7:

Click the button Start.

In field Find programs and files enter phrase Windows Update.

Check for updates.

Install.

manufacturer's website.

The instructions on this tab are specific to Outlook.

1. Create a new profile

This error may occur when you start Outlook due to problems with your existing Outlook profile. To quickly resolve the problem, create new profile replace the existing one and add your email addresses to it again Accounts. For instructions, see Create an Outlook profile.

If this does not resolve the issue, click the next heading below.

2. Disable or remove add-ons

Some add-ins can cause compatibility issues that result in a "stopped working" error in Outlook. To quickly find the cause, start Outlook in Safe Mode. To do this, follow the steps below.

To make sure Outlook is running in Safe Mode, look at the window title. The title should look like this: Microsoft Outlook (safe mode).

If Outlook won't start in Safe Mode, the problem is not related to add-ons. Try repairing Office or uninstalling it and installing it again. If this doesn't help, install the latest software on your computer. latest versions device drivers.

If Outlook starts in safe mode, disable application add-ins and COM add-ins one by one.

With Outlook running in safe mode, select File > Options > Add-ons.

On the list Control Find the "Outlook Add-ins" item and click the button Go. If on the list Control no item for Outlook add-ins, select item COM add-ins.

Uncheck the box next to one of the add-ins in the list and click the button OK.

Note: Some add-ons in older versions are known to cause problems. If these add-ons are listed, first uncheck the boxes for them: Abbyy FineReader, PowerWord and Dragon Naturally Speaking.

Restart the application (not in safe mode this time).

If Outlook starts, then the problem is with the add-on you disabled. We recommend visiting the official website of the add-on and checking for updates. If there is no newer version or you are not using this add-in, you can no longer check the box or remove it from your computer.

If Outlook won't start, repeat the steps to uncheck the next add-in. Run the process on both items in the list Control: Outlook add-ins And COM add-ins. If you still can't start your Office application after disabling all add-ins, the problem is not related to add-ins. Try other troubleshooting solutions suggested in this article.

If this does not resolve the issue, click the next heading below.

3. Office recovery

This action is useful if one of the Outlook files damaged. Try quick recovery first, and if that doesn't work, try network recovery. For more information, see Recover an Office application.

If this does not resolve the issue, click the next heading below.

4. Uninstall and reinstall Office

Click the button below to download and install the Uninstall Support Tool.

Follow the instructions below to download the removal support tool for your respective browser.SetupProd_OffScrub.exe.



1. Select the version you want to remove and click Next.

   Follow the rest of the instructions and restart your computer when prompted.

   Once your computer restarts, the uninstaller will automatically open to complete the last step of the uninstallation process. Follow the rest of the instructions.

   Select actions for Office versions that needs to be installed or reinstalled. Close the uninstaller.

   Click the button Change computer settings.

   In Computer Settings, select Windows Update.

   Click Check for updates.

On Windows 7:

Click the button Start.

In field Find programs and files enter phrase Windows Update.

In the search results, click Check for updates.

If there available updates, press Install.

If after the update Windows problem has not disappeared, make sure that you have the latest drivers installed for the following devices: video card, printer, mouse and keyboard. Typically, drivers for these devices can be downloaded and installed directly from the manufacturer's website.

If you're using a laptop, check the manufacturer's website for updated files. For example, a known issue is related to more old version DisplayLink user mode driver, which is used on some laptops. To update the DisplayLink driver, go to the manufacturer's website.

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When you create or open a document in Office 2016 (Microsoft Excel or Microsoft Word), the program closes immediately.

The problem appeared after installing the drivers for the printer; in addition to the drivers, the Abbyy FineReader program was installed. The fact is that when installing this program, it installs additional component(add-on, extension) from Abbyy FineReader, which interferes proper operation programs Microsoft Office 2016

To solve the problem, just uninstall the Abbyy FineReader program, or disable add-ins in Microsoft Excel or Microsoft Word.

Everything is clear with deletion, but how can you disable the add-on if Microsoft program Excel or Microsoft Word are not allowed?

To do this, you need to log into the program in safe mode.

Running an application in safe mode

Running an application in Safe Mode can often help determine if the problem is caused by a particular add-on.

In Windows 10, Windows 8 Click right click mouse button Start(in the lower left corner) and select the command Execute(IN Windows 7 just select Start > Run)

• Enter excel /safe and press the key ENTER to launch Excel.
• Enter winword/safe and press the key ENTER to launch Word. On Windows If an Office application won't start in Safe Mode, the problem is not with add-ins. Disabling add-ins one by one in Safe Mode
• If the Office application starts in Safe Mode, disable add-ins one by one.
  1. While the Office application is running in safe mode, click File > Options > Add-ons.
  2. Near the list Control click Go.
  3. OK.
  4. Restart the application (not in safe mode this time)

If the Office application starts, then the problem is with an add-in that you disabled. We recommend visiting the official website of the add-on and checking for updates. If a newer version is not available or you are not using the add-in, you can choose not to check the box again or remove it from your computer.

If the Office application doesn't start, repeat the steps above and uncheck the other add-ins one by one. If all add-ins are disabled and the Office application still won't start, move on to Troubleshooting COM add-ins.

Troubleshooting COM add-ins

COM add-ins may also cause startup problems. If the Office application is running in safe mode, do the following:

• Click File > Options > Add-ons.
• On the list Control click COM add-ins, and then - Go.
• Uncheck the box next to one of the add-ins in the list and click the button OK.
• Restart the application (not in safe mode this time).

If the Office application starts, then the problem is with a COM add-in that you disabled. We recommend visiting the official website of the add-on and checking for updates. If a newer version is not available or you are not using this COM add-in, you may not check the box again.

Add-ins that may cause problems with Office 2013

More early versions The following add-ins commonly cause problems with Office 2013 applications:

• ABBYY FineReader. Visit the ABBYY FineReader web page to install the latest version.
• Broadcom Send-to-Bluetooth. Visit

Unfortunately, even latest versions"Office" periodically does not work correctly. An error when opening a Word file can occur at the most unexpected moment, even if just a couple of minutes ago you were calmly working with the document. And everything would be fine, but what if it contains important and valuable information? Let's consider possible reasons problems and ways to recover such files.

Why does the error occur?

When you try to open a document, you will see a notification on the screen stating that the application cannot read the file because it is damaged. Let's say right away: this can happen even if you didn't do anything with the document and worked as usual. Typically, something from this list happens:

1. The document contains a large number of tables, figures and formulas. An error when opening a Word file may occur if for some reason the codes of these elements were written incorrectly (in other words, the program cannot understand what needs to be shown at all).
2. The problems are related to various formatting elements. For example, with those that were created using additional applications and add-ons on another computer.
3. The file was saved incorrectly (in the wrong format).

By clicking on the "Details" button, you can get more accurate information - at which point in the document (line and column numbers) there are problems. True, this will be of little help to inexperienced users. Therefore, let’s immediately move on to how you can open a damaged text file.

Restoring a document using Word

Few people know that the Microsoft text editor itself has a function for fixing damaged files. Therefore, if a Word error occurs when you try to open a file, you should first try to restore the document standard means. What do I need to do?

1. Close the error message window.
2. Launch Word from the Start menu or using a shortcut on the Desktop.
3. Go to the menu File > Open and find through "Explorer" the document that needs to be restored. Please note that you do not need to open it!
4. Select the file.
5. Find the arrow button at the bottom of the window, near the "Open" button.
6. A drop-down list will appear on the screen. In this case, we are interested in the “Open and restore” item.

Now, if everything is fine, the document will open and display in standard mode.

An important nuance: you will also see a message on the screen stating that some changes were made to the content during the recovery process. By clicking on the "Show corrections" button, you will see a list of changed elements. Be sure to look at what the program has corrected so that you can manually correct the file later.

Recovering with a Backup Converter

It's great if you have this small utility installed on your computer. This means that when a document is saved in memory, it is also created backup copy. And now we will try to extract the undamaged version of the document:

1. Launch the editor from the Start menu.
2. Select from menu File > Open.
3. At the bottom of the window that opens there will be a list of “File types” (to the left of the “Cancel” button). Click on the arrow and open a list of all options.
4. If the converter is installed, you will see the line "Recover text from any file (*.*)".
5. Select this option and try opening the required file again.

If there is an error when opening Word file 2003 (or other version) has disappeared, the document will open. However, the next time you start, you may receive the message "The table in the document is corrupted." To fix this, you need to highlight the problematic fragment, and then select from the menu Table > Convert > Table to Text.

If errors occur even after this, check all the tables in the document and see if there are any cells or rows that contain too much text. Problems can also arise if there is an incomplete table in the document.

Changing Protected View Settings

Let's consider another option. It may work if the program does not open a Word file that was downloaded from the Internet. The system automatically blocks the launch of documents that it considers potentially dangerous. You can disable protection in the following way:

1. Launch Word and go to the menu File > Options.
2. In the window that appears, the main tabs are located on the left. We need the "Trust Center" section.
3. In the "Center" go to the "Protected View" tab.
4. Uncheck all the boxes responsible for opening documents in restricted mode.
5. Save the changes, restart the program and try opening the file again.

This method should be used with caution, and only if you are 100% sure that the file is safe.

Removing Microsoft Word add-ins

Sometimes the problem is not with a specific document, but with the program in general. In practice, an error when opening a Word file often occurs due to installed add-ons. In this case, the message “The program has stopped working” is displayed on the screen.

Our task is to disable all add-ons, including the one that causes errors. To do this you need:

1. Launch MS Word. Most likely, there will be a message on the screen stating that during last launch a serious error has occurred and the program will offer to start the editor in safe mode. Click "OK".
2. Go to the menu File > Options.
3. Go to the "Add-ons" tab.
4. At the bottom of the window you will see "Manage: COM Add-ins". Click on the "Go..." button next to it.
5. In the window that appears, you need to check the boxes next to all add-ons, then click “Delete” and confirm the action.

After this, you need to close the program and try opening the problematic document again.

Format recovery

In many cases, the error when opening a Word 2003-2013 file is due to incorrect saving. To open the document, you will have to restore the correct format.

Let's try to transfer the working information to a new, undamaged document:

1. Create a new one in Word empty file and save it.
2. Close the program and go to Explorer.
3. Find the created file and turn it into an archive by changing the extension (to do this, you just need to rename the document and enter .zip instead of .doc).
4. The same must be done with the file you want to recover.
5. Open documents using any archiver.
6. Remove the "word" folder from the damaged document and copy it into the archive with a new document, replacing all files.
7. Rename the file from .zip to .doc or .docx back.

Now try opening the document in Word. The program will display a message stating that it is damaged and offer to restore it. After this, the contents of your file will be displayed on the screen.

Manual code editing

Let us immediately note that this option is suitable only for advanced users, with at least basic knowledge of HTML. When a Word error occurs when trying to open a file, the message about it always contains information about which part of the document the problem is in (line and column number). That is, if you get into the code of the file, you can find and fix or delete this fragment. How to do it?

1. Open the document as an archive (see previous paragraph).
2. Find and extract
3. Open the document in Notepad or Notepad++. It is advisable that text editor tracked the cursor position - showed row and column numbers.
4. Find the fragment that is causing the error and edit it.
5. Upload the updated document.xml into the archive instead of the old file. After that, open the document in Word.

It is important to understand the essence of the problem here. Most often this is the wrong order of tags in the code. As a last resort, you can delete part of the text.

Recovering a document using Word Recovery

In addition to Office tools, you can use special programs for correction text files. They use their own information extraction algorithms, so they can often cope with the task much better than standard tools. The most popular applications of this type are R-Word and Magic Word Recovery.

Before you start fixing a broken file, be sure to make a copy of it.

If you can't restore the document in its native format (.doc or .docx), first try saving it as .rtf.

Sometimes when restoring a table, a warning appears on the screen that the computer is low on memory. In this case, you need to close all programs, folders and files, except Word itself.

We think you know that a well-mannered person always accurately determines the moment when it is time to leave. Sometimes timely disappearance is the only way to compensate for your appearance. But Word still won't appreciate your delicacy. So if you have finished typing, i.e. type text, go away.

1. Select a team File › Output.

   Click on the team File. A menu will appear. Click on the team Exit(at the bottom of the menu). This is how you terminate any program in Windows.

2. Save the files if Word prompts you to do so.

Word is a very helpful program. If you don't have any work saved, Word will prompt you to save the files to disk. The Office Assistant will also remind you of this if it is on the screen (Fig. 1.7).

Click the button Yes, if you want to save your file. If the document has not yet been named, Word will ask you to do so. The document will be saved under the name you choose. (You will learn how to do this in Chapter 2.)

If what you have typed needs to be destroyed, click the button No.

You also have a button at your disposal Cancel, clicking on which will remove the window with the exit command from the screen and allow you to return to your favorite work.

If you decide to exit Word, the program will disappear from the screen and you will again see the working Windows table, where you can pass the time until the end of the working day by playing Klondike solitaire.

Never, under any circumstances, exit Word by restarting or shutting down your PC, as this could damage your contents of hard disk. With computers, you won’t be able to solve problems without your efforts, so you shouldn’t create unnecessary problems for yourself.

Rice. 1.7. Don't rush to say goodbye!

How to close a document without leaving Word

If you're finished working on a document, you can remove it from the screen and start working on a new one without closing Word. To do this, close the document (an operation similar to pulling a sheet out of a typewriter, only without the characteristic “shhhhhh”).

To close the document, select the command File › Close. This will close the document window and make it disappear from the screen. The "empty space" in the window will disappear.

• Why do you need to close the document at all? Yes, because you finished working with him! You may want to work on other documents or exit Word. The choice is yours.
• However, the document does not have to be closed. Personally, I sometimes work on the same document for several days and keep it open (and my PC on) the entire time. There is no harm in doing this. (The only thing to remember is to save the document to disk regularly, which is very important.)
• If you decide to close an unsaved document, Word will warn you about this with the appearance of a special dialog box. To save the document, click the button OK. If you want to continue editing the document, click the button Cancel. The window will disappear and you will continue working.
• If you work with several documents at the same time, after closing one window another will appear in its place.

Creating a new document

To create a new document, select the command File › Create. The task pane will appear on the screen Creating a document. Select an option new document.

• You can create a document by clicking the button Create on the standard toolbar.
• A document that is already on disk can be opened using the command File › Open, which will be presented to you in the next chapter.
• There's no need to leave Word to start working on a new document.