What to do if the computer does not see the EDS. The "Select key container" window is empty or the required container is not displayed in it Does not see certificates in the private key container

If a flash drive or a floppy disk is used for work, copying can be performed using Windows tools (this method is suitable for CryptoPro CSP versions not lower than 3.0). The folder with the private key (and the certificate file, if any) must be placed in the root of the flash drive (floppy disk). It is recommended not to change the folder name when copying.

The private key folder must contain 6 files with the extension .key. Below is an example of the contents of such a folder.

Copying of the container can also be performed using the CryptoPro CSP encryption provider. To do this, follow these steps:

1. Select Start / Control Panel / CryptoPro CSP.

2. Go to the Service tab and click on the Copy button. (see fig. 1).

Rice. 1. Window "Properties of CryptoPro CSP"

3. In the window Copying the private key container push the button Overview(see fig. 2).

Rice. 2. Copying the private key container

4. Select a container from the list, click on the button OK, then Further.

Rice. 3. The name of the key container

6. In the "Insert and select the storage medium for the private key container" window, you must select the medium on which the new container will be placed (see Fig. 4).

Rice. 4. Choosing a clean key carrier

7. The new container will be prompted to set a password. Setting a password is optional, you can leave the field empty and click on the button OK(see fig. 5).

Rice. 5. Setting a password for the container

When copying to media Rutoken, the message will sound differently (see fig. 6)

Rice. 6. Pin code for the container

Please note: if you lose your password / pin-code, you will not be able to use the container.

8. After copying is complete, the system will return to the Service in the window CryptoPro CSP... Copying completed. If you plan to use a new key container to work in the Kontur-Extern system, you must install a personal certificate (see How to install a personal certificate?).

For bulk copying, download and run the Certfix utility.

List of documents for a legal entity:

1. Extract from the Unified State Register of Legal Entities (USRLE) not older than 30 days.

2. Passport

3. Company details

4. SNILS (Insurance certificate of state pension insurance)

5. TIN certificate

List of documents for an Individual Entrepreneur (IE):

1. Extract from the Unified State Register of Individual Entrepreneurs (EGRIP)

2. Passport

3. SNILS (Insurance certificate of state pension insurance)

4. TIN certificate

List of documents for an individual:

1. Passport

2. TIN certificate

2. SNILS (Insurance certificate of state pension insurance)

2. A window pops up: "Error! The CAPICOM library could not be loaded, possibly due to low access rights on this local machine."

If, when working on the roseltorg.ru website, the window "Error! The CAPICOM library cannot be loaded, possibly due to low access rights on this local machine" pops up, you need to:

1. Click on the yellow bar under the site address with the text "This site is trying to install the following add-on:" CAPICOM User Download v2.1.0.2 "from" Microsoft Corporation "If you trust this site and add-on and want to install it , click here ... ";

2. Select "Install ActiveX Control";

3. Click on the "Install" button; this procedure must be performed until the window with this message ceases to pop up (this is individual for each computer). This is a one-time setting.

3. How do I install a personal certificate?

Installing a personal certificate (your organization's certificate) can be done in the following way:

Through the menu "View certificates in container"

1. Select Start / Control Panel / CryptoPro CSP, go to the Service tab and click on the button View certificates in container(see fig. 1).

Rice. 1. Window "Properties of CryptoPro CSP"

2. In the window that will open, click the Browse button to select a container for viewing. After selecting the container, click on the OK button (see Fig. 2).

Rice. 2. Window for selecting a container for viewing

3. In the next window, click on the Next button.

Rice. 3. "Selected private key container" window

4. If the installed version of CryptoPro CSP 3.6 R2 (product version 3.6.6497) or higher, then in the window that opens, click the Install button, and then answer affirmatively to the notification about the replacement of the certificate (if it appears).

Rice. 4. Window for viewing the certificate

5. In the window that appears about the successful installation of the certificate, click OK

Rice. 5. Window "Message about the successful installation of the certificate"

6.and then press the button ready

Rice. 6. Window for viewing the selected certificate

5. Close the CryptoPro CSP window by clicking OK

Detailed information on installing the certificate is available at the following link.

4. How to set up email.

Configuring Outlook Express security settings is carried out as follows:

1. Select the menu item Tools -> Accounts and open the Mail / Mail tab.

2. In the displayed list of accounts, select the one you want to configure and click on the Properties / Properties button.

3. In the displayed dialog, select the Security / Security tab, which allows the user to specify his personal certificates that will be used when choosing the user's private keys to generate an electronic digital signature and decrypt incoming messages. The certificate selection dialog displays only certificates that have a matching email address and are allowed for email protection

5. In the displayed dialog, select the Security / Security tab:

6. In the displayed dialog, set the following modes:

a. Always encrypt messages when sending encrypted mail. Setting the enable mode enables the sender to decrypt messages sent to them.

b. Include my digital ID when sending singed messages. Setting this mode will automatically add the sender's certificate to all messages. This mode allows you to exchange certificates using a signed message, and then use the received certificates for subsequent encryption of messages between recipients.

c. Encode message before signing. When the message mode is enabled, all attachments will be combined into a single attachment with a digital signature included in it. If the mode is disabled, the signature is generated as one separate attachment for all attachments.

d. Add senders certificates to my address book automatically. When this mode is enabled, certificates sent as part of a signed message will be automatically added to the address book.

e. Check for revoked Digital Ds:

i. Only when online. The installation of a verification token leads to the fact that each operation of generating or verifying an electronic digital signature will be accompanied by a certificate revocation check. To check for revocation, a Certificate Revocation List (CRL) is used, information about the location of which is recorded as an addition in the certificate of each user. By default, this option is not enabled, and Outlook Express does not track the fact that user keys have been compromised.

ii. Never.

Revocation checking is not performed.

5. How to sign a document.

There are 2 types of sending a signed document.

The first way is to sign the document itself and the second is to sign the entire letter in its entirety.

To create and send a signed message:

1. Press the Create Mail button or select the File -> New -> Mail message menu item.

3. To send a signed message, check the status of the Sign button. It should be pressed and the sign of the signed message should be visible on the right side of the screen.

4. After the message has been prepared for sending, click the Send button:

The second way is when the file itself is signed. Microsoft Office allows you to attach digital signatures to a specific document. This requires:

1. On the Tools menu, click Options, and then click the Security tab.

2. Click the Digital Signatures button.

3. Click the Add button.

4. Select the required certificate, and then click OK.

For other data formats, you must use the CryptoArm program.

6. The term of CryptoPro expires.

The installation did not enter the product serial number for the license you purchased.

7. Mail does not see the certificate.

When configuring e-mail, at the stage of signing the document, the mail does not find the required certificate. This happens when the e-mail address, which is indicated during the production of an EDS, does not match the valid e-mail box.

8. When installing CryptoPro at the last step, the system displays a message about the incorrect installation of the program and rolls back. How to be?

The problem occurs due to incomplete (or incorrect) removal of the previous version of Crypto Pro from the computer. To delete the files left over from the previous version, you must use the CryptoPro trace cleaner clear.bat. You can download the program from here: ftp://ftp.cryptopro.ru/pub/CSP_3_6/clearing.zip

9. Where can I find the public key for EDS signature?

In all signatures issued by our company, the public key is inside the container on a secure medium. In order to remove it from the container, you must:

With the media included in the system unit Via the CryptoPro program Start à Control Panel à CryptoPro à Service à View certificates in the container. In the dialog box that appears, select the required container via the browse à Next. In the window for viewing the data of the public EDS key, select properties à the "Composition" tab à Copy to file and specify the path to save the certificate.

10. CryptoPro does not see the container on the flash drive. Suggests to select a different media.

Depending on what type of media you are using, the solution paths are different. If you use smart cards such as Rutoken, McKey, Etoken, then most likely you do not have drivers installed to work with the key correctly.

If your key is on a USB 2.0 stick, then you need to look at the CryptoPro kernel version. If you are using CryptoPro 3.0, then you have lost your way. In order to configure it you need:

With the media included in the system unit Via the CryptoPro program Start à Control panel à CryptoPro à Hardware Configure readers Add. In the appeared Reader Installation Wizard window, select the Disk drive on the right side of the screen (since in CryptoPro all USB drives are defined as floppy disks). In the next window, select the correct name of the flash drive, that is, the name under which the flash drive was identified in "My Computer".

If you are using CryptoPro 3.6 and the container is not visible, then the media is damaged. It should be presented to the office to find out the status of the key.

11. Received an EDS, what to do next? How to register on the marketplace?

The entire procedure for accreditation, filing an application for participation in the auction and holding the auction itself is described in the operating regulations of a particular electronic trading platform, which can be found on the website of this platform. There are also various auxiliary videos, instructions for working in the system. Or you can contact us to purchase our accreditation assistance service on any electronic site.

12. To check which operating system is installed on your computer

- Go to the explorer in My computer.

- Right-click on the display and select Properties from the menu that appears.

- The displayed window contains information about your system.

13. To find out which version of Internet Explorer is installed on your computer

- Start Internet Explorer.

- Select Help from the horizontal menu at the top of the browser.

- The window that appears contains information about the current version of the browser.

- Possible option

14. To install a newer version of Internet Explorer 8

- Specify the following address on the command line:

- In the window presented, click "Free download".

- Click "Run" in the window that appears.

- Then click "Run" again.

- When the installation is complete, you need to restart your computer.

Often people come to us with a question, how to install a certificate through CryptoPo CSP... Situations are different: a director or chief accountant has changed, a new certificate has been received from a certification center, etc. It used to work, but now it doesn't. Here's what you need to do to install a personal digital certificate on your computer.

You can install a personal certificate in two ways:

1. Through the CryptoPro CSP menu "View certificates in the container"

2. Through the CryptoPro CSP menu "Install personal certificate"

If the operating system Windows 7 without SP1 is used at the workplace, then the certificate should be installed according to the recommendations of option No. 2.

Option number 1. Install through the menu "View certificates in the container"

To install a certificate:

1. Select Start -> Control Panel -> CryptoPro CSP -> Service tab and click the "View certificates in container" button.

2. In the window that opens, click the "Browse" button. Select a container and confirm your choice with the OK button.

If the message “There is no public encryption key in the private key container” appears, proceed to the installation of the digital certificate using option # 2.

4. If “CryptoPro CSP” version 3.6 R2 (product version 3.6.6497) or higher is installed on your computer, then in the window that opens, click on the “Install” button. Then agree to the proposal to replace the certificate.

If the “Install” button is not present, in the “Certificate for viewing” window, click the “Properties” button.

5. In the “Certificate” window -> “General” tab, click on the “Install certificate” button.

6. In the Certificate Import Wizard window, select Next.

7. If you have installed “CryptoPro CSP” version 3.6, then in the next window it is enough to leave the switch on the item “Automatically select storage based on the type of certificate” and click “Next”. The certificate will be automatically installed in the Personal store.

Option 2. Install through the "Install personal certificate" menu

To install, you will need, in fact, the certificate file itself (with the .cer extension). It can be located, for example, on a floppy disk, on a token, or on a computer's hard drive.

To install a certificate:

1. Select Start -> Control Panel -> CryptoPro CSP -> Service tab and click the “Install Personal Certificate” button.

2. In the “Personal Certificate Installation Wizard” window, click the “Next” button. In the next window, to select the certificate file, click “Browse”.

3. Specify the path to the certificate and click on the "Open" button, then "Next".

4. In the next window, you can view information about the certificate. Click Next.

5. In the next step, enter or specify the private key container that corresponds to the selected certificate. To do this, use the “Browse” button.

If you have installed CryptoPro CSP version 3.6 R2 (product version 3.6.6497) or higher, check the “Install certificate to container” checkbox.

8. Select the "Personal" vault and click OK.

9. The repository you have selected. Now click Next, then Finish. After that, a message may appear:

In this case, click “Yes”.

10. Wait for the message that the personal certificate was successfully installed on the computer.

That's it, you can sign documents using the new certificate.

If none of the solutions suggested below fix the problem, the key medium may have been damaged and needs to be repaired (see). There is no way to recover data from a damaged smart card or registry.

If there is a copy of the key container on another medium, then you must use it for work, having previously installed the certificate.

Diskette

If a floppy disk is used as a key container, you must perform the following steps:

1. Make sure that the folder containing the files is located at the root of the floppy: header, masks, masks2, name, primary, primary2... Files must have the extension. key xxxxxx.000.

the private key container has been damaged or deleted

2. Drive X(for CryptoPro CSP 3.6 - All removable drives), where X- drive letter. For this:

• Select a menu;
• Go to tab Equipment and press the button Configure readers.

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3. In the window Selecting a key container set switch Unique names(see fig. 1).

Rice. 1. Selecting a key container

4.

• Select menu Start / Control Panel / CryptoPro CSP;
• Go to tab Service and press the button Delete memorized passwords;
• Check item User and press the button OK(see fig. 2).

Rice. 2. Window "Delete remembered passwords"

5. How can I copy a container with a certificate to another medium?).

Flash drive

If a flash drive is used as a key carrier, you must perform the following steps:

1. Make sure that the folder containing the files is in the root of the media: header, masks, masks2, name, primary, primary2. Files must have the extension .key, and the format of the folder name should be as follows: xxxxxx.000.

If any files are missing or are not in the correct format, then the private key container may have been damaged or deleted. You also need to check if this folder with six files is contained in other media.

2. Make sure that the reader is configured in CryptoPro CSP Drive X(for CryptoPro CSP 3.6 - All removable drives), where X- drive letter. For this:

• Select menu Start / Control Panel / CryptoPro CSP;
• Go to tab Equipment and press the button Configure readers.

If there is no reader, it must be added (see How to configure readers in CryptoPro CSP?).

3. In the window Selecting a key container set switch Unique names.

4. Delete memorized passwords. For this:

Rice. 3. Window "Delete remembered passwords"

5. Make a copy of the key container and use it for work (see How to copy a container with a certificate to another medium?).

6. If CryptoPro CSP version is installed at the workplace 2.0 or 3.0 , and in the list of key media there is Drive A (B), then it must be removed. For this:

• Select menu Start / Control Panel / CryptoPro CSP;
• Go to tab Equipment and press the button Configure readers;
• Select reader Drive A or Drive B and press the button Delete.

After deleting this reader, it will be impossible to work with the floppy disk.

Rutoken

If a Rutoken smart card is used as a key carrier, the following steps must be followed:

1. Make sure the light on the rutoken is on. If the light is off, then you should use the following recommendations.

2. Make sure that the reader is configured in CryptoPro CSP Rutoken(for CryptoPro CSP 3.6 - All smart card readers). For this:

• Select menu Start / Control Panel / CryptoPro CSP;
• Go to tab Equipment and press the button Configure readers.

If there is no reader, it must be added (see How to configure readers in CryptoPro CSP?).

3. In the window Selecting a key container set switch Unique names.

4. Delete memorized passwords. For this:

Rice. 4. Window "Delete remembered passwords"

5. Update support modules required for Rutoken to work. For this:

• Disconnect the smart card from the computer;
• Select menu Start / Control Panel / Install and Uninstall Programs amm (for Windows Vista \ Seven Start / Control Panel / Programs and Features);
• Select from the list that opens Rutoken Support Modules and press the button Delete.

After removing the modules, you need to restart the computer.

• Download and install the latest support modules. The distribution kit is available for download on the site of the Aktiv company.

After installing the modules, you need to restart your computer.

6. You should increase the number of containers displayed in CryptoPro CSP on Rutoken using the following instruction .

7. Update the Rutoken driver (see How do I update the Rutoken driver?).

8. Make sure Rutoken contains key containers. To do this, you need to check the amount of free memory on the media by following these steps:

• Open Start (Settings) / Control Panel / Rutoken Control Panel(if this item is missing, then you should update the Rutoken driver).
• In the opened window Rutoken control panels in point Readers should choose Activ Co. ruToken 0 (1,2) and press the button Information(see fig. 5).

If the rutoken is not visible in the item Readers or by pressing the button Information The message appears RuToken memory state has not changed, it means that the medium has been damaged, you need to contact the service center for an unplanned replacement of the key.

Rice. 5. Program window Control Panel Rutoken.

• Check what value is in line Free memory (bytes).

As a key carrier in service centers rootkens with a memory size of about 30,000 bytes are issued. One container takes up about 4 Kb. The free memory of a rootken containing one container is about 26,000 bytes, two containers - 22,000 bytes, etc.

If the amount of free memory of a rootken is more than 29-30,000 bytes, then there are no key containers on it (see Fig. 6). Therefore, the certificate is contained on a different medium.

Rice. 6. Window "Information about Rutoken".

Registry

If the Registry reader is used as a key carrier, you must perform the following steps:

1. Make sure that the reader is configured in CryptoPro CSP Registry... For this:

• Select menu Start / Control Panel / CryptoPro CSP;
• Go to tab Equipment and press the button Configure readers.

If there is no reader, it must be added (see How to configure readers in CryptoPro CSP?).

2. In the window Selecting a key container set switch Unique names.

3. Delete memorized passwords. For this:

• Select menu Start / Control Panel / CryptoPro CSP;
• Go to tab Servi with and press the button Delete memorized passwords;
• Check item User and press the button OK(see fig. 5).

Rice. 5. Window "Delete remembered passwords"

If none of the solutions suggested below fix the problem, the key medium may have been damaged and needs to be repaired (see). There is no way to recover data from a damaged smart card or registry.

If there is a copy of the key container on another medium, then you must use it for work, having previously installed the certificate.

Diskette

If a floppy disk is used as a key container, you must perform the following steps:

1. Make sure that at the root of the floppy there is a folder containing the files: header, masks, masks2, name, primary, primary2. The files must have a .key extension and the folder name must have the following format: xxxxxx.000.

the private key container has been damaged or deleted

2. Make sure that the "Drive X" reader is configured in CryptoPro CSP (for CryptoPro CSP 3.6 - "All removable drives"), where X is the drive letter.

• Select "Start" menu> "Control Panel"> "CryptoPro CSP";

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3. In the CryptoPro CSP window "Select a key container" set the radio button "Unique names".

4.

• Select "Start" menu> "Control Panel"> "CryptoPro CSP";
• Go to the "Service" tab and click on the "Delete remembered passwords" button;

5. How can I copy a container with a certificate to another medium?).

Flash drive

If a flash drive is used as a key carrier, you must perform the following steps:

1. Make sure that in the root of the media there is a folder containing the files: header, masks, masks2, name, primary, primary2 . The files must have a .key extension and the folder name format must be: xxxxxx.000 .

If any files are missing or are not in the correct format, then the private key container may have been damaged or deleted. You also need to check if this folder with six files is contained in other media.

2. Make sure that the "Drive X" reader is configured in CryptoPro CSP (for CryptoPro CSP 3.6 - "All removable drives"), where X is the drive letter.

• Select "Start" menu> "Control Panel"> "CryptoPro CSP";
• Go to the "Equipment" tab and click on the "Configure readers" button.

If there is no reader, it must be added (see How to configure readers in CryptoPro CSP?).

3.

4. Delete memorized passwords. For this:

• Select "Start" menu> "Control Panel"> "CryptoPro CSP";
• Mark the item "User" and click on the "OK" button.

5. Make a copy of the key container and use it for work (see How to copy a container with a certificate to another medium?).

6. If CryptoPro CSP version 2.0 or 3.0 is installed at the workplace, and Drive A (B) is present in the list of key media, then it must be removed. For this:

• Select "Start" menu> "Control Panel"> "CryptoPro CSP";
• Go to the "Equipment" tab and click on the "Configure readers;"
• Select the reader "Drive A" or "Drive B" and click on the "Delete" button.

After deleting this reader, it will be impossible to work with the floppy disk.

Rutoken

If a Rutoken smart card is used as a key carrier, the following steps must be followed:

1. Make sure the light on the rutoken is on. If the light is off, then you should use the following recommendations.

2. Make sure that the "Rutoken" reader is configured in CryptoPro CSP (for CryptoPro CSP 3.6 - "All smart card readers").

• Select "Start" menu> "Control Panel"> "CryptoPro CSP";
• Go to the "Equipment" tab and click on the "Configure readers" button.

If there is no reader, it must be added (see How to configure readers in CryptoPro CSP?).

3. In the window "Select a key container" set the radio button "Unique names".

4. Delete memorized passwords. For this:

• Select "Start" menu> "Control Panel"> "CryptoPro CSP" ;
• Go to the "Service" tab and click on the "Delete remembered passwords" button;
• Mark the item "User" and click on the "OK" button.

5. Update support modules required for Rutoken to work. For this:

• Disconnect the smart card from the computer;
• Select "Start"> "Control Panel"> "Add or Remove Programs" (for Windows Vista \ Seven "Start"> "Control Panel"> "Programs and Features");
• Select "Rutoken Support Modules" from the list that opens and click on the "Remove" button.

After removing the modules, you need to restart the computer. .

• Download and install the latest support modules. The distribution kit is available for download on the site of the Aktiv company.

After installing the modules, you need to restart your computer.

6. You should increase the number of containers displayed in CryptoPro CSP on Rutoken using the following instruction .

7. Update the Rutoken driver (see How do I update the Rutoken driver?).

8. Make sure Rutoken contains key containers. To do this, you need to check the amount of free memory on the media by following these steps:

• Open "Start" ("Settings")> "Control Panel"> "Rutoken Control Panel" (if this item is missing, then you should update the Rutoken driver).
• In the opened window "Rutoken Control Panel" in the "Readers" item, select "Activ Co. ruToken 0 (1,2) "and click on the" Information "button.

If the rutoken is not visible in the "Readers" item or when you press the "Information" button, the message "The ruToken memory state has not changed" appears, then the medium has been damaged, you need to contact the service center for an unplanned replacement of the key.

• Check what value is indicated in the "Free memory (byte)" line.

As a key carrier, service centers issue rutokens with a memory capacity of about 30,000 bytes. One container takes up about 4 Kb. The free memory of a rootken containing one container is about 26,000 bytes, two containers - 22,000 bytes, etc.

If the amount of free memory of a rootken is more than 29-30,000 bytes, then there are no key containers on it. Therefore, the certificate is contained on a different medium.

Registry

If the Registry reader is used as a key carrier, you must perform the following steps:

1. Make sure that the "Registry" reader is configured in CryptoPro CSP. For this:

• Select "Start" menu> "Control Panel"> "CryptoPro CSP";
• Go to the "Equipment" tab and click on the "Configure readers" button.

If there is no reader, it must be added (see How to configure readers in CryptoPro CSP?).

2. In the window "Select a key container" set the radio button "Unique names".

3. Delete memorized passwords. For this:

• Select "Start" menu> "Control Panel"> "CryptoPro CSP";
• Go to tab « Service "and click on the button" Delete remembered passwords ";
• Mark the item "User" and click on the "OK" button.