What is a multi-channel number? Multichannel number: why does a business need it and how to connect it? What is a multiline phone

Probably each of us has found ourselves in such a situation that they call your mobile number, and at this time you are having a conversation with another person. The result of this sad picture is short beeps on the phone, dissatisfied customers and a drop in sales. And this is not good news. Who is guilty? What to do? We won’t answer these questions, but today we’ll talk about how to make sure you can always be reached by phone.

The first thing you can do when solving this issue is to install an IP PBX and connect an IP operator who can provide mobile communications via SIP (sip).

In our example, we took IP PBX OCTELL and MULTIFON from Megafon. Megafon is the only one among the “Big Three”, the first to make a breakthrough in the field of connecting mobile and voice telephony, and offered the market something that they had been waiting for for a very long time, but could not get. Multifon is connected as a service to the main tariff and allows you to call from computer to computer completely free of charge, and the SIM card can be “thrown in the bucket”, while all calls to mobile, landline, regardless of your location, whether you are in Africa, Turkey or Perm, will be charged the same. Roaming nervously smokes on the sidelines. Therefore, we can talk about the emergence of a Russian analogue of Skype, only cheaper.

And by attaching the appropriate PBX, the multiphone will allow you to make multi-channel mobile communications. That is, several people can call you at the same time and all of them will get through.

This is possible due to the fact that all calls are not made through a SIM card, but through the SIP protocol and PBX capabilities receive calls on multiple lines. You can also connect to your “number” via the Internet using any SIP device or softphone. If this interests you, then read on to find out how to do this in practice.

To begin with, you must have any SIM card from Megafon (long forgotten or recently acquired). Then go to the operator’s website, download and install the “Multifon” application, “Lite” is installed by default. Next, register, usually the login is your phone number, you specify the password yourself, the main thing is not to forget it! Then we insert the SIM card into the phone, wait for an SMS with a confirmation code. Next, enter the code. After that, if we no longer need the SIM card, we put it in the closet. Now we set up our account on a SIP device, in our case a PBX. To set up your multiphone in alternative programs and SIP phones follow these instructions.

Use the following options (settings):

Username:<имя пользователя в МультиФон>(in format 792xxxxxxxx) Password:<Пароль>(the one that was entered during registration) Domain: multifon.ru Port: 5060 SIP-Proxy (Outbound Proxy): sbc.megafon.ru (or 193.201.229.35), Proxy port: 5060

Dear Clients! We offer you absolutely new service connection, configuration and maintenance of multi-channel numbers.

A multichannel number is a type of communication that allows you to receive several calls at once in real time.

All incoming calls that arrive on the multi-channel phone number forwarded to different phone numbers. Moreover, calls are usually forwarded automatically to the next available phone number in the list. Simply open the control panel immediately after purchase and specify a list of your numbers for forwarding incoming calls.

Why do you need a multi-line phone?

A multi-line phone makes it possible to process calls in several streams. Thus, the telephone line of the number always remains free and customers can call the support service at any time. Thanks to a phone that is “never busy,” a company can gain additional competitive advantages, which over time will yield tangible profits. In addition, you can combine all your telephone lines, for example in Moscow and Novosibirsk, in single number which is capable of receiving a virtually unlimited number of simultaneous calls.

After connecting to the service, you will be able to receive up to 50 incoming calls simultaneously.

How to buy a multi-line phone?

You don’t have to go to the company’s office, stand in lines, or fill out a bunch of unnecessary paperwork. You can receive the service directly on the website by placing an order in 5 minutes. And within a few hours you will have your phone number fully configured and ready to use.

The service provided costs from 1 to 30 dollars per month. The price depends on the country you choose and the number of channels. The number of simultaneous incoming calls depends on the number of lines connected to this service.

What are the benefits of using multi-channel numbers?

Thanks to multi-channel telephony, your customers will never hear a busy signal, and your company's operators will not miss a single important customer.
Fine-tuning additional channels allows you to increase the number of simultaneous incoming calls.
You can easily combine all your contact numbers into one short and easy to remember number.
Simple and intuitive Personal Area makes it possible to flexibly configure call forwarding, for example, by time or day of the week.
This type of connection has no geographical reference. This means that when you move to a new place, the number will remain with you.
Recording conversations and detailed call details will allow you to evaluate the effectiveness of your call center.
Low cost of connection and further monthly payments.
High quality telephone communication

Experienced specialists of our company are always ready to efficiently connect, configure and maintain a multi-channel telephone number.

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Digital office PBXs are a full range of reliable fixed-line communication services using modern switching equipment and round-the-clock monitoring. MGTS guarantees prompt connection of an office telephone, offers modern digital fax machines and tariffs that take into account the specifics of a business of any size.

Advantages of MGTS digital telephone communication

Easy and fast installation. To install a telephone in an office, it is necessary to organize an access line through which a landline telephone number will be connected. Depending on how many phone numbers you need, we create the appropriate number of lines. You can start receiving calls from clients daily PBX connections, setting up the necessary additional functions: answering machine, caller ID, call recording, etc.
Digital telephone communications from MGTS is a full range of reliable fixed-line communication services using modern switching equipment and round-the-clock monitoring. This means that you will always be available to clients and partners - regardless of how busy the phone lines are.
Digital telephone services for your company include a telephone number with the ability to make local, intra-zonal, long-distance and international calls. If you need to service several calls at the same time on one number, we provide a multi-channel (serial) number.
You can connect a Virtual PBX or Corporate PBX and enjoy all the benefits of digital telephone communication: organize audio conferences, make mass calls to clients, transfer calls between employees, connect an answering machine and beautiful short numbers...

How to connect a digital office PBX

Connecting office PBXs to the network common use carried out over a high-speed channel. Depending on your needs for the number of simultaneously supported telephone conversations the required number of connecting lines is allocated.

Using an office PBX makes your business customer-oriented, flexible and economical. The presence of a landline number indicates the reliability of the company, provides your partners and clients with the opportunity to quickly and efficiently communicate with the head office or representative offices, and increases the loyalty of your own employees.

The experience and resource capabilities of MGTS allow us to implement and operate office PBX any scale.

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The key to the success of any business is operational communication with clients and partners. A multi-line phone number is essential to maintain a strong business image and ensure competitiveness. This is one of the established standards of communication, without which the company will not be taken seriously.

Let's be honest: in modern conditions, a busy signal heard by a client is a reason to contact another company. A modern ATS will not only allow you to retain your customers, but also attract new ones.

Multichannel telephone communication: what is it and who needs it?

A multi-channel number is a telecommunication line organized in such a way that several subscribers can simultaneously call the same number. This effect is achieved by distributing incoming calls to free telephone sets. This is beneficial for the company, since the line is laid once, and the required number of additional devices can be connected to it if necessary. Clients, in turn, see that they are interested. These two factors provide high level service, which means increasing profits and business efficiency.

Call distribution is carried out using hardware or web technologies. A virtual multi-channel number has a number of advantages: at a lower cost, you can get a higher speed of communication with the client, and when moving an office, you will not have to order “cable work” again. This technology is especially widespread among IT companies, information service providers and international companies. But even for a small company that often moves from office to office, a virtual multi-channel number can make working conditions easier. If some of your employees work remotely, multi-channel telephone communication with them is only possible using web technologies.

What does connecting a multi-channel number give?

Let's say your company is offered a virtual PBX service that does not require cables or expensive equipment. It will be easier to make a decision if you imagine the advantages of such a decision:

Anyone can answer calls in a convenient way: not only from urban or mobile phones, but also from computers or any gadgets connected to the Internet and equipped with a special software. The quality of communication will be equally high regardless of the number of simultaneously received calls.
A virtual multi-channel number is paid for from your personal account on the provider’s website. But that’s not all: in the same personal account, the manager can see call statistics, manage various functions, and form groups of employees.
Calls are automatically recorded in MP3 format. This allows you to both preserve information and maintain corporate communication standards. A warning that the call may be recorded keeps both employees and customers within the bounds of politeness.
Calls between employees of the same company are free. For a large organization, this is a significant saving on communication services, especially if its offices operate in different cities or countries.
The virtual multichannel number is not tied to a specific physical address; it is preserved when changing office or city.
One virtual number allows you to serve up to a hundred clients at the same time - the only question is the number of staff in your company. As a rule, the basic tariff includes 2-5 virtual numbers, and it is available even to those who are just starting their business.
You can easily connect the voice menu function. Automatic call redirection to one or another department relieves the secretary and provides more effective work the entire company.
Planning advertising campaigns it will go faster using call statistics from your personal account.

When deciding how many internal numbers your office needs to operate, consider not only the number of employees, but also the number for faxing and other office purposes.

So on my own virtual PBX- the solution is effective and worthy of attention. Perhaps your competitors already have it working successfully.

Selecting a multi-channel telephone number

The very sequence of numbers that the client types may be attractive to him to varying degrees. For example, on toll free numbers 30% more calls are received. A memorable number works effectively in the service sector - for example, if a client urgently needs food delivery to the office or home, a taxi, an appointment with a doctor, or equipment repair. In such cases, there is not always the time and desire to look for a number in the phone book.

8 800 - if the number begins with these numbers, you can call it for free, even while roaming or in another region.
8 804 differs from 8800 in that it can be configured to be detected when making outgoing calls.
Landline number creates a solid image, associating clients with a stable office, no matter how the company’s work is actually organized. This number has fewer numbers and is easier to remember.
Premium number. Memorability can be achieved by using so-called silver, gold or platinum numbers. These are sequences of numbers that have some logic. Repeating numbers or simple sequences can be used - for example, 555-82-82 or 234-56-78. The more repeating numbers, the easier it is for the client to remember them. However, purchasing such a number will cost the company more. Sometimes a beautiful number is connected for the duration of a project or advertising campaign, so as not to overpay for it while working as usual.

If your company already has an effective telephone number that is familiar to customers and partners, you can make it unified by connecting the forwarding service from a new multi-channel one.

How to connect a multichannel virtual number

This can be done right at your workplace by going to the provider’s website. You need to register, select a number and tariff, log into your personal account and pay for the service. Don't forget to include call forwarding numbers, fax number and address Email. It's useful to immediately create a greeting for callers.

Articles and Lifehacks

Surely many have heard this concept before. Our article will tell you what a multi-channel telephone is, as well as about such a variety as a virtual multi-channel number.

What it is?

This concept means an indispensable means through which we can receive many calls using just one number. All calls received on it will be redirected to different devices.
Typically, a list of phone numbers that will be forwarded is compiled in advance. Initially, a priority level is also set, which determines which subscriber will be connected first.
One way or another, on incoming call The user who is free at the current time responds.
Where is this service used? Most often this is convenient for office owners. Clients are given a single number, and calls on it are answered by different specialists.
A good example is the support service of any mobile operator. Thanks to the use of a multi-channel number, we do not have to wait for a long time to be connected, and also hear beeps indicating that the subscriber is busy.
Depending on the needs of the company, the number of simultaneous connections is set individually.
The virtual multichannel number deserves special attention. Its advantage is that it is not tied to a specific office. Important calls can be forwarded to mobile and even landline numbers.
Regardless of the physical location of the office, the presence virtual number creates the appearance of his presence in a certain place. One of the companies offering such a service today is Mango Telecom, a cloud communications provider.

Service from Mango Telecom

The company offers connection of multi-channel numbers in the capital, St. Petersburg and a number of other cities. It is also possible to receive a number starting with 8-800.
Call redirection is possible to mobile and regular phones, PCs, as well as to IP phones. Management is carried out via the network using a virtual telephone exchange.
The company allows you to receive up to 100 calls simultaneously. Also quite convenient is the fact that you can connect, disconnect or configure numbers through your Personal Account.