Installing and configuring mini-PBX. Configuring office PBX Virtual PBX Numbers
Virtual PBX can be used to create and upgrade the corporate communication network. It is easy to build and optimize all communication processes for business.
Based on virtual or mini-PBX, you can reduce all communications channels to one: from ordinary calls and notifications about clients and partners in messengers before creating automatic tasks in an integrated CRM or ERP system.
The advantages that IP telephony provides for office:
availability of the line for receiving and making calls;
the ability to freely connect an unlimited number of internal numbers for employees;
ability to use for connecting subscribers to connect both by a regular telephone network and on the basis of the IP network;
high quality and stability of communication without disconnections, noise, interference and other defects that may interfere with comfortable communication;
advanced virtual IP-PBX functionality, especially when using virtual telephony integration with customer relationship management systems (CRM and ERP), not to mention traditional tasks (receiving and transferring fax, save conversations and call forwarding);
no binding to the location of the office;
ability to connect dynamic collegrag to track the efficiency of advertising.
* - The uninterrupted job of communication is guaranteed when routing calls only through the networks of our company (without transitions to / from the network of partners) and for force majeures.
Cloud PBX - Reliability and Innovation
Cloud telephony is a modern platform for companies with any staff, including remote employees (working outside the office). Enjoys great success in business in Moscow and other cities of Russia.
Virtual PBX is a full-featured telephony service, the technical base of which is based on the duplication of all infrastructure elements, which gives a guarantee of uninterrupted operation and save data, including call records. The optimal cost, the ability to integrate with other business tools and the expansion of the functional enable the innovative product every day.
You can use cloud PBX in the office at all without phones - sufficiently connected to the Internet of a computer or laptop: all resources are actually at the provider. The room will also be virtual, that is, without binding to the office. Connect and configure virtual PBXs can be completely remotely.
Connection for 3 hours
The selected number will be available for receiving calls immediately after the conclusion of the contract.
Lack of binding to the address
No wires, no difficulties with moving or opening new presence points
Favorable tariffs
Connecting numbers from 0 rub., Fee for the room from 250 rubles / month, minute of conversation from 0.42 rubles.
High reliability
UIS communication infrastructure guarantees stable operation - no more than 15 minutes of idle per month *
Simple connectivity
Easy to connect and disable the functionality and pay only tools used and features.
Technical support 24/7
And personal manager for convenient work with telephony, virtual PBX and other tools
Virtual PBX capabilities for business
Online shops
Automation processing automation
Call centers
Control of operators and challenges
Service companies
Tracking all client interaction stages
Financial organizations
This is a great solution for companies appreciated mobility. IP telephony can work from any corner of the world and does not require a change of phone number. Cloud telephony allows you to perform any settings up to the scenario of selecting a specific operator when performing the specified conditions in the Personal Account, which makes the virtual PBX of a very flexible tool adapting to any needs and tasks.
Connecting smart telephony from UIS allows you to use various tools: a call from the site (Sitephone), a lidogenerator and an online consultant. With their help, the company can provide customers with additional communication channels. Connecting virtual PBX - an important step to grow business.
Our company is developing dynamically. The divisions are growing, new, changing and optimized business processes.
With a cloud PBX from a digital-telecom, it is possible to quickly solve the commutation of the most different complexity, including integrating mobile phones with PBX, control the quality of communication with clients - functionality allows, the interface is intuitively understood.
Separately, I note the high quality of technical support.
Kudryaev Aleksey
Head of IT Department
By the nature of the activity, I spend a lot of negotiations on the phone with my partners located at a considerable distance: neighboring and far abroad, all regions of the Russian Federation, Moscow region. To reduce costs without losing the quality of communication, I apply IP telephony. A significant disadvantage of IP telephony compared to mobile communications was the need for presence in the office to carry out outgoing calls. It strongly limited me in communications or led to unjustified additional costs for mobile communications. This problem was fully solved by connecting the service "Mobile PBX". At the moment, I have the opportunity to call at the minimum rates from anywhere in Russia, where there is a cellular communication, and the technical support of the company "Digit-Telecom" organized the most convenient logic of the work of my virtual PBX.
Cooperation with the company "Digit-Telecom" allowed me:
1. Use the connection as convenient as possible, without any restrictions.
2. Do not go beyond the subscription fees on expenses
3. To be able to develop corporate communications (internal employee numbers, etc.) for the future
Muryshkin Dmitry.
Individual entrepreneur
"Our company" City Poster "has been cooperating with the company" Digit-Telecom "for three years. And we never regretted it.
In the digit-telecom operate real professionals who know and loving their business. At our first meeting, we simply voiced our wishes to our wishes and needs in the field of organizing telephone communications and got a quick, competent, understandable advice and practical assistance. As a result, they received high-quality inexpensive telephony in our office and a high level of service for three years. When we had some questions or wishes (change call forwarding, etc.), it was enough to contact by phone with employees of the company, and we always promptly provided assistance and technical support. Convenient, simple and reliable!
We recently opened the second, extra, office of our company. The question who will provide us to provide telephone services for us: Of course, "Digit-Telecom". They have proven themselves not only as excellent specialists, but also as good people with whom it is pleasant to deal with. Slogan of this company "Affordable and high-quality communication", and they fully justify it. "
Olga Antipova
Magna Art - "City Poster"
The services of the company "Digit-Telecom" we use 7 years.
Initially, we simply received advice on the work of our telephone system on Avaya equipment, with time, consultations went into a more extensive interaction, and what is very important for me, all our questions or problems, the company's specialists perceived as their own. All problems, problems, etc., were solved quickly and quickly, the departure of Digit-Telecom specialists, calls (by solving our tasks) almost at any time of the day, allowed us always in touch with customers. For both four years, as we switched to IP telephony based on virtual PBX from "Figure Telecom". All support, configuration and organization of the system assumed the specialists of this company. "Figure Telecom" is one of the few companies in the IT business, which does not just sell services and solutions, and perceives customers as friends, and it can not but rejoice. I am very glad that my company has a company "Figure Telecom" in partners.
Connect also office PBXs (the number of connected PBX is not limited).
Because the connection of its PBX on the REST API does not depend on the Bitrix24, and the third-party application is fully configured, we will not consider these connections - this is detailed on the download page of these applications in the marketer24.
Consider Integration with office PBX through SIP connector.
Logic of work SIP Connector Next:
- When making an outgoing call, Bitrix24 will try to join the server specified in the section Outgoing calls Number settings forms, and logged in with login / password, make a call.
- To receive an incoming call portal, you must create a trunk on your IP-PBX with the parameters that you are provided in the section Incoming calls Number settings forms, and send all calls to this trunk in PBX.
There are no special technical requirements for the plug-in PBX, except support for the SIP protocol. You can always try to connect any operator. If it works according to SIP standards, there should be no problems with his work.
To test the functionality, you are available free minutes for outgoing calls. The number of free minutes and the active license is displayed on the page in the section Telephony.
If a after testing You have arranged the work of the service, and you are going to use PBX for outgoing calls, you need to pay a license on the button Pay connecting module for outgoing communication.
Note:
- The license for the SIP connector is purchased on the entire Bitrix24. That is, if you connect more than one SIP PBX to your Bitrix24, then you do not need to buy the SIP connector.
- The license for the SIP connector is purchased separately, that is, it is not tied to the Bitrix24 telephony account.
To process calls, except for settings to Bitrix24 and in the PBX itself, you will need to configure on the network screen (Firewall) of your local network.
Settings in Bitrix24.
Consider configuring an office PBX on the example. Asterisk.. To configure the PBX, the data is taken from the block Incoming calls:
Creating a trunk
In the configuration file for SIP channels in Asterisk sip.conf. You must create the following type record:
DtmFMode \u003d RFC2833; Instead of your_account, you must use the name of your account in the field Server Address (See illustration above). fromdomain \u003d your_account type \u003d friend host \u003d youur_account; As the value of the field type fields, the field value is used. Login fromuser \u003d asterisk username \u003d asterisk; The value of the password uses the field value Password Secret \u003d Mypass Insecure \u003d Port, Invite Contex \u003d Contex-Internal Disallow \u003d All Nat \u003d Yes Allow \u003d Ulaw & Alaw
In this record, you only need to change the values \u200b\u200bonly at the domain, password and NAT parameter, which is installed in YES / NO, depending on whether you have NAT or not.
Let us give a sample of settings from our example above:
DTMFMode \u003d RFC2833 fromDomain \u003d IP.B241129.bitrixphone.com Type \u003d Friend Host \u003d ip.b24-6864-1386141129.bitrixphone.com Fromuser \u003d SIP9 username \u003d SIP9 Secret \u003d ********** ********* INSECURE \u003d PORT, INVITE CONTEX \u003d CONTEX-INTERNAL DISALLOW \u003d ALL NAT \u003d YES ALLOW \u003d ULAW & ALAW
Attention! Previously, in the settings of your office PBX used in the field Server Address Incoming instead of IP (for example: incoming.b24-6864-1386141129.bitrixphone.com). You can continue to use this designation and further, but the telephony module will work much slower. Better to change to IP.
SIP RELOAD.
Setting up calls from Asterisk to VoximPlant
You need to pre-draw your set plan (DialPlan) in the ASTERISK configuration file eXTENSIONS.CONF.. The set of the set is determined by the processing and routing of incoming and outgoing calls. File eXTENSIONS.CONF. Manages the behavior of all connections passing through PBX.
When drawing up your plan, you need to register the command:
Dial (SIP / VOXIMPLANT / $ (Exten))
In this case, the call will go to Bitrix24 as a call to the number on which he originally came to Asterisk.
You must make a set on your own, because each company has its own call passage logic. For this, there is ASTERISK documentation, or you can refer to partners with relevant competence.
Settings are applied by the Asterisk Console command:
Dialplan Reload.
Local Firewall Settings
The default SIP is used port 5060, and for media (RTP) 10,000-20000 ports. Port 5060 can be both TCP and UDP - it depends on the existing local network settings.
Usually for SIP it is important that the outgoing traffic is allowed (with a PBX, for example), and incoming connections will automatically work. RTP is usually used as UDP (so that when losing packets, the data continued to be transmitted).
The ports themselves can be configured in the properties of the PBX: What is it tasked there, such a need to open in Firewall.
Attention! Setting up APX for boxing version Bitrix24 Must be done after setting up the module for working with cloud telephony
An integral part of the work of a large office is the organization of telephone communication is convenient, practical and cheap. In this article, our experts will tell about how to install a mini-PBX in the office.
What is needed mini-PBX
Mini PBX allows you to organize a telephone connection in a small and large office, as well as in the store. The essence of the mini-PBX is that you can connect a certain number of urban telephone lines to it, and also to organize an intoritical connection, where each user has its own internal number. To mini-PBX, you can connect regular models of stationary phones, as well as radiotelephones and faxes. We will tell more detail about the settings of the mini-PBX below, but as long as I turn to the organizational issues and its installation.Before the start of any work, it is necessary to make calculations. First, determine how many telephone sets must be connected in the office and where they will be installed. It plays a key role in choosing the mini-PBX base station itself: the amount of connection of internal phones, the number of supported urban numbers and the number of settings. When this question is thought out - it will be necessary to choose a mini-PBX base station. As a rule, the Panasonic base stations are used for mini-PBX, which are supplied with the company's branded phones of this company, and they, in turn, support the entire functionality of the base. And we also want to mark one nuance: you need to choose a mini-PBX with a margin of numbers, that is, not exactly, since if you need to install an additional phone, it will have to be connected in parallel to any number that is not very good. Your mini-PBX has a reserve at least 2-3 rooms. You can pay attention to the mini-PBX that allow you to freely expand the possibilities of connecting both internal subscribers and urban numbers.
Installation Mini PBX
Site Experts Website Recommend Mini PBX to install uninterruptible power supply. For what? When the electricity is disconnected, the mini-PBX simply turns off, and you will not be able to use internal communication or urban, you can not even call the electrical service. The uninterrupted power source will allow several hours to work mini-PBX without providing central electricity supply. In addition, the UPS will restrain the voltage differences in the power grid, which will have a positive effect on the work of mini-PBX.The base of the mini-PBX is installed at the central office of the office, in an affordable place. First you need to hold a telephone line from the city PBX, to the place where the mini-PBX will be installed, after which connectors are put on the ends of the cable. When city lines were carried out and ready to connect - we go to the installation of the most mini-PBX.
For powering mini-PBX, it is recommended to carry out a separate line of an electrical cable. When the line of the line is produced - Krepim's mini-PBX base. To do this, you need to make a hole in the wall and drive a dowel there and screw the screws into them that the mini-PBX is recorded.
Setup Mini PBX
Now it concerns the setting of mini-PBX. Setting the mini-PBX can be made through a computer, both in place and remotely. To do this, you will need to install a disk with the software that goes in the delivery of mini-PBX.First you need to give each inner telephone number. When the internal numbers are specified - we produce the redirection of connected urban numbers on the specific internal phones so that each number has its own phone. It is worth noting that any employee can redirect the call from its urban number on his employee, that is, on his inner telephone, although he will have his own city number. This is a great advantage of mini-PBX, since the calling will not be forced to call back to another number, and you just arrange his call to the desired employee.
Some mini-PBX models have the ability to work with mobile operators, for this you need to connect the GSM gateway to the mini-PBX, which inserts the SIM card of any operator. Setting up a mobile operator in mini-PBX is also made through a computer.
If necessary, set the answering machine setting, this feature is available for all numbers and is very useful in business not to lose potential customers.
On this actual and that's it. The mini-PBX instructions always describes the device setting and how it is necessary to make it installing and connecting.
Connect the number of the desired region and start taking calls from potential customers without opening an office.
Optimization of incoming calls
Flexible PBX settings allow you to use remote personnel or regional call center to process calls from metropolitan regions
Render.ru is the largest information resource in Russia on computer graphics.
Virtual numbers 495 helped organize a virtual representation of the company in Moscow. Flexible voice menu settings organize a redirection of 100% calls to the rooms of the necessary specialists, improving the quality of customer service of the company.
Combining mobile and office employees in a single network with a single company number
Even when a call from a mobile phone, the client is determined by the company number. And your employees are always available to customers.
Many rooms - a single call center
PBX "Telfin.ofis" calls to different company numbers, will show employees to which number and from which region came a call.
"Imperik" is the official dealer of popular manufacturers of geodesic, laser and measuring equipment.
Thanks to PBX Tulfin.ofis, the company "Impurik" is available for the day and at night for customers and is ready to advise the buyer by phone. After 18:00, forwarding to mobile sellers, and on the weekend - on the head of the sales department. In the case of force majeure, such as electricity outages, customers can still reach us without any problems.
Unified corporate telephone network
Virtual PBX "Telfin.ofis" unites office, mobile, remote employees to a single network with short number of employees.
Improving customer quality
Wide selection of control tools from recording calls to "Monitoring" and "Call Assessment" modules
"Milavitsa Mos" - a well-known network of signs of women's lingerie in Russia.
A single corporate telephone network with free communication between shopping and office staff provides savings to communicate. A corporate telephone number for communication with all employees of the company, including remote, simplifies and speeds up work. Thanks to the recording of conversations, monitoring compliance with customer service standards when communicating is simplified by phone.
Integration with CRM.
Calls directly from CRM, pop-up on the monitor screen card with information about the client with an incoming call, creating a new contact automatically, call history directly in customer card and many other useful features.
Recalling recording
The history of interaction with customers. Control of the work of employees, learning newcomers on the best examples and analysis of the perfect calls.
Darta is a team of professionals in the field of online advertising and website development.
Darta combined virtual PBX and CRM, which made it possible to clearly and promptly conduct reporting on customers. Now all the necessary information on customers is stored in one place. Accustomer analytics helps to control the level of sales.
Connect home and mobile phone network
Internet telephony connects all offices and individual employees to a single telephone network. Translation and call forwarding evenly distributes staff load.
Reducing the number of unanswered calls
Virtual PBX "Telfin.ofis" instantly connects the resulting one of the free dispatchers. If all employees are busy, the system holds the customer on the line, informing about the promotions and special offers of the company.
Faeton is a 24-hour taxi service, which also offers rental of trucks, minivans, foreign cars with a driver.
Virtual phone numbers helped to organize remote jobs. Customers call on ordinary local phones, but the operator who is in any of the offices of the company can also process calls - sometimes even working out of the house.