"112" is a single emergency number. Emergency phone numbers for mobiles Emergency calls from cellular operators

If you are in an emergency, or witnessed an accident, violation of public order, an accident, fire, crime or other incident, you can always call the single emergency number 112. Using it, you can notify services such as “ Anti-terror ”, gas network emergency service, fire brigade, police, ambulance and emergency response service.

A single number 112 is free. It is also available in situations such as your being out of the reception area of ​​your mobile network, lack of money on your account, as well as with a blocked and missing SIM card. You can call it not only from landline and mobile phones, but also from public telephones.

The emergency number 112 is not a replacement for the current emergency numbers, just as before, you can call 01, 02, 03, 04 from landline phones and 101, 102, 103 and 104 from mobiles.

Calling a single number is permissible only in cases of emergency and in order to advise on ways to protect against emergencies and security issues. Please do not bother operators if you need help in other areas.

In the event that the operator does not answer you immediately after dialing the number, you should not drop the call. Otherwise, the operator's work will be complicated (he will be forced to call you back), and you will find yourself at the end of the waiting queue for an answer, because each call is perceived as a new one. Despite the stressful situation, try to speak to the operator as calmly and clearly as possible. During the conversation, the operator will be able to ask you many questions. Do not be annoyed by this, because in this way he is trying to present a complete picture of the situation, and answer succinctly. Also, the operator will give you some instructions, follow them accurately and in a timely manner.

If the situation improves or worsens, be sure to call back to inform about it.

The goals of creating system-112 in Russia are:

• organization of a set of measures aimed at improving interaction and accelerating the response of emergency operational services when reporting incidents;
• organization of calling emergency services on the principle of "one window";
• implementation of the unification of the method of calling emergency services in Russia with the legislation of the European Union.

The main tasks of the system-112 are as follows:

• in case of a sudden interruption of the connection with the operator - automatic restoration of the connection;
• analysis of information about incidents;
• maintaining a database on the main characteristics of incidents, as well as on the beginning, end and main results of emergency response to reports of incidents;
• reception of reports on incidents in foreign languages;
• informing about incidents and reports about them by the dispatching services of the emergency operational services, in accordance with their jurisdiction in order to organize an emergency response;
• informing the unified dispatching services of municipalities;
• remote psychological support for persons who called 112;
• reception by number 112 of messages about incidents;
• receiving information from the operator about the location of the person who called the emergency telephone number 112, and / or where the subscriber device from which the call was made, as well as other information necessary to respond to the incident report, is located;
• registration of all calls to 112, both incoming and outgoing.

Emergency services at this number can be called not only in Russia, but also in the EU countries.

MINISTRY OF COMMUNICATIONS AND MASS COMMUNICATIONS OF THE RUSSIAN FEDERATION
(MINKOMSVYAZ RUSSIA)

ORDER

20.11.2013 №360

On amendments to the Russian system and numbering plan, approved by order of the Ministry of Information Technologies and Communications of the Russian Federation of November 17, 2006 No. 1422

In accordance with part 3 of article 26 of the Federal Law of July 7, 2003 No. 126-FZ "On Communications" (Collected Legislation of the Russian Federation, 2003, No. 28, Art. 2895; No. 52, Art. 5038; 2004, No. 35, article 3607; No. 45, article 4377; 2005, No. 19, article 1752; 2006, No. 6, article 636; No. 10, article 1069; No. 31, article 3431, article 3452; 2007, No. 1, article 8; No. 7, article 835; 2008, No. 18, article 1941; 2009, No. 29, article 3625; 2010, No. 7, article 705; No. 15, article 1737; No. 27, art. 3408; no. 31, art. 4190; 2011, no. 7, art. 901; no. 9, art. 1205; no. 25, art. 3535; no. 27, art. 3873, art. 3880; no. 29, art. 4284, art. 4291; no. 30, art. 4590; no. 45, art. 6333; no. 49, art. 7061; no. 50, art. 7351, art. 7366; 2012, no. 31, art. 4322, art. 4328 ; 2013, No. 19, Art. 2326; No. 27, Art. 3450), as well as subparagraph 5.2.10 of the Regulation on the Ministry of Communications and Mass Media of the Russian Federation, approved by the Government of the Russian Federation dated June 2, 2008 No. 418 (Collection of legislation Russian Federation, 2008, No. 23, Art. 2708; No. 42, Art. 4825; No. 46, Art. 5337; 2009, No. 3, Art. 378; No. 6, Art. 738; No. 33, Art. 408 eight; 2010, no. 13, art. 1502; No. 26, art. 3350; No. 30, art. 4099; No. 31, art. 4251; 2011, no. 2, art. 338; No. 3, art. 542; No. 6, art. 888; No. 14, art. 1935; No. 21, art. 2965; No. 44, art. 6272; No. 49, art. 7283; 2012, no. 20, art. 2540; No. 37, art. 5001; No. 39, art. 5270; No. 46, art. 6347; 2013, No. 13, Article 1568; No. 33, art. 4386),

I ORDER:

1. Introduce into the Russian system and the numbering plan approved by the order of the Ministry of Information Technologies and Communications of the Russian Federation dated November 17, 2006 No. 142 "On approval and implementation of the Russian numbering system and plan" (registered with the Ministry of Justice of the Russian Federation on December 8, 2006 No. , registration No. 8572) as amended by orders of the Ministry of Communications and Mass Media of the Russian Federation dated December 29, 2008 No. 118 "On Amendments to the Order of the Ministry of Information Technologies and Communications of the Russian Federation No. 142 dated November 17, 2006" (registered with the Ministry of Justice of the Russian Federation February 2, 2009, registration No. 13237), dated 15.07.2011 No. 187 "On amendments to the order of the Ministry of Information Technologies and Communications of the Russian Federation dated 17.11.2006 No. 142" (registered with the Ministry of Justice of the Russian Federation on August 17, 2011, registration No. 21646) and dated 15.06.2012 No. 158 "On amendments to the Russian system and numbering plan approved by the order of the Ministry of Information Technologies and Communications of the Russian Federation of November 17, 2006 No. 142 "(registered with the Ministry of Justice of the Russian Federation on July 6, 2012, registration No. 24829), the following changes:

a) paragraph 32 shall be supplemented with the words ", as well as the numbers of the relevant emergency operational services:" 101 "," 102 "," 103 "," 104 ".";

b) Clause 32 1 shall be amended as follows:

"32. 1 For access by subscribers and users of mobile and fixed telephone services:

the telephone line "Child in Danger" uses the same numbers "121", "123";

a single number "115" is used to provide a single support service for citizens for consultations when receiving state and municipal services in electronic form. ";

c) clause 46 shall be supplemented with the following paragraph:

"The format of the number for access to the corresponding emergency operational services:" 101 "," 102 "," 103 "," 104 ".";

d) in clause 1 of table No. 3 to the Russian numbering plan in the column "Value of the DEF code" the numbers "970-979" shall be replaced with the numbers "972-979";

e) in clause 12 of Table No. 4 to the Russian numbering plan, the column "Name of the telecommunication service" shall be stated as follows: "Access to telematic communication services";

f) in clause 13 of Table No. 4 to the Russian numbering plan, the column "Name of the telecommunication service" shall be stated as follows: "Access to communication services for data transmission";

g) in table No. 7 to the Russian numbering plan, paragraphs 1 and 2 shall be stated in the following edition:

h) in clause 3 of Table No. 7 to the Russian numbering plan in line "122" the column "Assigning a range of numbers for access and service numbers" shall be stated as follows: "Reserve".

2. Send this order for state registration to the Ministry of Justice of the Russian Federation.

Minister N.A. Nikiforov

Free calls to city emergency services (from a mobile phone):

101 - Ministry of Emergency Situations and fire protection

102 - police

103 - emergency ambulance

104 - gas emergency service

112 - one of the emergency telephones used in the GSM standard

Call 112 available even if the phone keypad is locked or there is no SIM card!

IN EMERGENCY SITUATIONS, DISASTERS, DISASTERS

Firefighters and Rescuers 01

MGPS (Moscow City Search and Rescue Service) (around the clock) 917-2595, 917-2583

EMERCOM of Russia, operational duty officer (around the clock) 926-3738

Rescue service (around the clock), all types of assistance 937-9911

Rescue service "Grand-Vympel", city rescue service under the Ministry of Emergency Situations (around the clock) 164-3332

Center "Leader" EMERCOM of Russia. Special risk rescue operations. pager 926-3522 ab. 840

Moscow Crisis Management Center, on-call service (around the clock) 995-9999

ASBON (branch of the Ministry of Emergency Situations), emergency opening of door locks for apartments, garages, cars, safes (around the clock) 799-8888

Moscow Air Transport Police Department 214-0805

Moscow police department on railway transport 264-6834

Tsentrospas EMERCOM of the Russian Federation, search and rescue service in Moscow (around the clock)
- Central base 278-9596
- Base No. 2 426-8900, 426-5980
- Base in Zelenograd 531-2000, 531-6666

Department for Civil Defense and Emergency Situations of the administrative districts of Moscow (around the clock):
- Eastern AO 267-4843
- Western AO 149-2431
- Zelenogradskiy AO 535-1601
- Northern AO 450-8639
- North-Eastern AO 281-5920
- North-West AO 192-8095
- Central AO 912-5807
- Southern AO 319-7718
- South-Eastern AO 350-3862, 175-3550
- South-West AO 121-9200

WITH CHEMICAL, RADIATION, ECOLOGICAL POLLUTION

Demercurization of premises and territories. NPP "Ecotrom" (on weekdays from 10-00 to 18-00) 110-0001
Office for Combating Offenses in the Field of Environmental Protection 254-7556
Sanitary and epidemiological station (operational duty, round the clock) 287-3141
Center "Leader" EMERCOM of Russia. Special risk rescue operations. pager 926-3522 ab. 840
Green Peace (on weekdays from 10-00 to 18-00) 257-4116

IN THE FIRE

Firefighters and Rescuers 01
Main Directorate of the State Fire Service of the Ministry of Internal Affairs of the Russian Federation 217-2059
Directorate of the State Fire Service of the Central Internal Affairs Directorate of Moscow 244-8233

IN ACCIDENT - UTILITIES

Mosgaz 04
Mosgaz. Central city dispatching office of the gas network 917-4316, 917-4525
Mosgorsvet. Dispatcher on duty (street lighting) 928-8802

FOR CRIMES AND OFFENSES

Federal Security Service of the Russian Federation (FSB of Russia) 921-0762
Ministry of Taxes and Levies of the Russian Federation 913-0009
Moscow State Traffic Safety Inspectorate 923-3390, 923-4909
Ministry of Internal Affairs of the Russian Federation 237-8551
- Main Directorate for Combating Organized Crime of the Ministry of Internal Affairs of the Russian Federation 204-8815
- Main Directorate of Non-departmental Security of the Ministry of Internal Affairs of the Russian Federation 251-4051
- Main Department for Ensuring the Protection of Public Order of the Ministry of Internal Affairs of the Russian Federation 239-6428
- GUVD of the Moscow region 222-4801

Territorial divisions of the Internal Affairs Directorate of the administrative districts of Moscow (duty units):

Department of Internal Affairs of the Central AO (B. Polyanka st., 7/10, building 2) 953-2967
Department of Internal Affairs of the North-Eastern AO (Veshnih vod st., 10, building 3) 183-0101
Department of Internal Affairs of the Eastern AO (5th Parkovaya St., 38/13) 965-1401
Department of Internal Affairs of the South-East AO (Sormovsky pr., 13, building 2) 919-1962
Department of Internal Affairs of the Southern AO (Kashirskoe shos., 30) 324-8802
Department of Internal Affairs of the Western AO (2nd Mosfilmovskiy per., 8) 147-4220
Department of Internal Affairs of the Northern AO (Admiral Makarova st., 23, building 1) 452-4945

EMERGENCY CARE AND HOSPITALITY

Scientific and Practical Center for Emergency Medical Aid (around the clock). Emergency call in case of road accidents, explosions, emergencies 924-8138, 924-8110
Institute named after Sklifosovsky, admission department (round the clock) 280-9360, 280-4154, 929-1009
Hospitalization, transportation of women in labor and gynecological patients (around the clock) 684-0026
Ambulance and emergency care, hospitalization (paid, around the clock). Medexpress 401-5470
City Center for Emergency Psychological Aid (9-00 - 20-00) 924-6001

24-HOUR CHILD CARE AT HOME DEPARTMENTS

Eastern Administrative District
P-ki No. 5, 85 (Matrosskaya Tishina St., 14) 268-7002
P-ki No. 7, 14, 17, 21, 31, 66, 95, 137, 196 (Old Gai St., 3) 375-8374
P-ki No. 9, 20, 52, 83, 122, 175 (Pervomayskaya st., 10, building A) 367-0372
P-ki No. 16, 28, 29, 60, 65 (Open highway, 24) 167-6070

Western Administrative District
P-ki No. 30, 199 (Poklonnaya St., 8, building 2) 249-1054
P-ki No. 47, 57, 67, 88, 119, 131 (Ramenki St., 21a) 931-8655
P-ki No. 50, 73, 128, 130 (Pivchenkova st., 10a) 144-7516
P-ki No. 51, 64, 89 (Artamonova St., 6) 449-3800
P-ki No. 124, 132, 144 (Novoorlovskaya st., 2, building 1) 733-5385

Northern Administrative District
P-ki No. 15, 68, 77, 86 (Dubninskaya st., 40, building 3) 485-2192
P-ki No. 22, 37, 45, 87, 133 (Petrozavodskaya st., 26B) 451-3012
P-ki No. 76, 79, 193 (Deguninskaya St., 8a) 489-1594

North-Eastern Administrative District
P-ki No. 8, 11, 26, 75, 102, 125 (Kostromskaya st., 14) 901-1044
P-ki No. 9, 96, 99, 126, 126 branch (Kasatkina St., 7) 283-2601
P-ki No. 24, 44, 75, 110 (Yablochkov st., 33) 210-8922, 210-3097
P-ki No. 55, 113 (Staroalekseevskaya st., 18) 287-0688

Northwestern Administrative District
P-ki No. 4, 78, 94, 219 (Meshcheryakova st., 4, building 2) 491-7766
P-ki No. 6, 12, 33, 36, 74 (General Karbysheva Blvd., 3) 199-5987
P-ki No. 58, 109 (Tvardovskogo st., 5, building 4) 750-5354
P-ki No. 140, 141 (34, Mitinskaya St.) 751-1505

Central Administrative District
P-ki No. 13, 27, 139 (Antonova-Ovseenko St., 8) 256-0271
P-ki No. 18, 100, 104 (Sibirskiy pr-d, 1) 270-9590
P-ki No. 34, 34 branch, 117 (B. Kozlovsky per., 9) 207-0933
P-ki No. 35, 38 (3rd Frunzenskaya St., 6) 242-1888
P-ki No. 32, 113 (Fadeeva St., 8) 250-4254

South-Eastern Administrative District
P-ki No. 61, 101, 115 (2nd Sinichkina St., 6) 361-1210
P-ki No. 12, 13, 49, 114, 135 (Fedora Poletaeva st., 22) 175-5595
P-ki No. 36, 48, 93, 106, 112, 136, 147 (Artyukhina st., 27, building 3) 178-1864
P-ki No. 53, 53 branch, 59, 146, 114 (Samarkandsky boulevard, 17, building 2) 376-4138
P-ki No. 13, 49, 114, 142, 143 (Aviakonstruktora Milya st., 5, building 1) 705-0342

South-Western Administrative District
P-ki No. 10, 41, 46, 63, 80, 81, 134, 205 (Ak. Pilyugina St., 26, building 5) 132-7906
P-ki No. 56, 62, 69, 72 (Vinokurova st., 14) 126-8673
P-ki No. 97, 103, 111, 203 (Golubinskaya st., 21, building 2) 421-2900

Southern Administrative District
P-ki No. 1, 61, 101 (Kolomenskaya emb., 14, building 2) 115-2486
P-ki No. 2, 3, 70, 92, 98, 129, 208 (Road st., 26) 382-8210
P-ki No. 12, 23, 66, 82, 91, 127, 210 (Kashirskoe highway, 57, building 1) 344-8966
P-ki No. 23, 40, 82, 91, 116 (Timurovskaya st., 3) 327-0315
P-ki No. 25, 108 (Leninsky Prospect, 16) 952-5245
P-ki No. 66, 107, 121 (Eletskaya st., 35, building 1) 399-5097

IN THE UNLAWFUL ACTIONS BY REPRESENTATIVES OF POWER STRUCTURES

Reception FSB RF 924-3158
Prosecutor's Office of the Russian Federation 928-7061
Military Commissariat 924-7788

TRUST PHONES

Emergency psychological help is a trust service. Anonymous, free of charge (around the clock). 205-0550
Center for psychological assistance to women "Yaroslavna". Free of charge, anonymously (from Tuesday to Thursday from 10-00 to 18-00). Psychological support group for women with family problems. 282-8450
Sisters Center for Victims of Sexual Violence. Is free. Anonymous helpline, psychological assistance, legal and medical information (daily, except Saturday, Sunday from 10-00 to 20-00). 901-0201
The telephone hotline for narcology of the Moscow Health Committee (from 10-00 to 18-00) 249-8646
Department of Psychological Assistance of the Association of Young Disabled People. Anonymously. Free psychological consultations (on Tuesdays and Fridays from 12-00 to 18-00). 283-5901
Psychological, medical and social center "OZON" for children who have been subjected to cruel treatment and violence. Anonymous, free of charge (daily, except Saturday and Sunday from 9-00 to 17-00). 265-0118
Telephone for the prevention of drug addiction among minors 201-7691

FOR HUMAN RIGHTS VIOLATIONS

Protecting the rights of parents whose children died in the army in peacetime. Mother's Right Foundation 206-0581
Counteracting the use of the death penalty and torture. Society "The Right to Life and Civil Dignity" 206-8589

Cellular communications are developing rapidly, more and more people are abandoning fixed wired telephones, moving to mobile communication devices. The mobile phone is the most common means of communication. In an emergency, he can save a life. But, if you need to call an ambulance from a mobile phone, do not count on the two-digit number 03 learned from childhood. Currently, mobile communication with emergency services is carried out using three-digit numbers.

This publication will tell you how to call an ambulance from a cell phone, how to correctly dial a number from various mobile operators: MTS, Megafon, Tele2, U-tel, Beeline, Motive and Skylink.

How to call an ambulance from a cell phone through a single rescue service: number "112"

Now calling an ambulance from a mobile phone on 03 is not possible, because the GSM standards do not support two-digit numbers. In Russia there is a unified rescue service, which you can call by dialing the number "112". It is supported by both mobile operators and landline telephones. The combination of numbers 112 makes it possible to quickly get through to the operator, who, in turn, will redirect the call to the rescuers' territory nearby to the victim.

And if the phone does not have a SIM card or does it have a SIM card lock? What to do then? Don't know how to dial an ambulance number? Everything is very simple, dial 112- they will answer you! This is a very big plus of the unified rescue service. This number is valid not only on the territory of the Russian Federation: regardless of the place of registration and residence of the subscriber, it is also valid in all countries of the European Union.

Emergency calls from cellular operators

Here are the full emergency dialing numbers of the leading mobile operators, taken from official sources.

Ambulance number: how to call an ambulance from a cell / mobile phone

Calling emergency services from the mobile operator MTS

• 101 - Emergency Rescue Service.
• 102 - Police.
• 103 - Ambulance.
• 104 - Gas service.

Beeline emergency numbers

• 101 - Fire brigade.
• 102 - Police.
• 103 - Ambulance.
• 104 - Gas emergency service.

Emergency phone numbers of the cellular operator Megafon

• 010 - Calling the Ministry of Emergency Situations, fire brigade.
• 020 - Calling the police.
• 030 - Calling an ambulance.
• 040 - Calling emergency gas service.

Rules for dialing emergency phone numbers from the Tele2 operator

Tele 2 numbers may be different depending on the region of service.

• 01 * or 010 or 101 - Rescue Service, Fire Service.
• 02 * or 020 or 102 - Police Service, Anti-Terror Service.
• 03 * or 030 or 103 - Ambulance service.
• 04 * or 040 or 104 - Gas network emergency service.

Remember that calls to these numbers are free.

In a shock situation, when you need an emergency call for an ambulance to the scene of an accident, if you forgot how to correctly dial a number from your mobile operator, learn one single number 112 - phone number of the United Rescue Service. When you call your answering machine, you will be informed by voice instructions for further actions.

You will need to dial the extension number:

• 1 - fire department,
• 2 - police,
• 3 - ambulance,
• 4 - gas.

Then you will be redirected to the appropriate service.

Telephone numbers for calling an ambulance from a mobile: call directly

A quick way to call an ambulance from a mobile is to call directly, using numbers that are different for each operator. In order not to get confused, have these numbers always at hand, save them in your phone.

Call an ambulance by numbers, depending on the mobile operator, you can:

1. Megafon, MTS, U-tel and Tele2 - dial 030;
2. Beeline - call 003;
3. Motive and Skylink - dial 903.

Is it possible to call an ambulance from a cell phone with zero balance

It is unrealistic to keep track of your mobile phone bill, and funds run out unexpectedly. How to call the rescue service if your balance is zero or negative? Often a person's life depends on how quickly the doctor arrives. If you find yourself in a tragic situation or next to a person who is feeling bad, feel free to dial the numbers 1-1-2 and follow the prompts of the dispatcher or the system. The call is free for all operators registered in Russia. Failure to comply with the law is punishable by harsh administrative measures.

You can call the emergency service 112 and if there are no funds on the account, the SIM card is lost or blocked. With the minimum network level, dial the combination 911, and then in the answering machine system, select item 3, after which you will connect with the operator. A single emergency telephone number operates throughout the territory of the Russian Federation. Having phoned the doctors, explain the situation clearly, specify your location exactly so that the ambulance team will quickly understand the essence of the problem.

After the conversation, the doctor must report that the call has been accepted and indicate the time of the call. If a medical professional refuses to accept an application, for example, because of the person's age or for another reason, then feel free to call the police, since the paramedic falls under Art. Of the Criminal Code of the Russian Federation. Failure to provide assistance to a patient entails a corresponding punishment of the medical worker.

Video: how to dial an ambulance from a cell phone

The number "112" in Russia is intended for use in emergency situations and for receiving advice on safety issues and methods of protection against emergencies.

Thus, the number can be used to call the following operational services:

Fire department;

Emergency response;

The police;

Ambulance;

Emergency service of the gas network;

... "Anti-terror".

I would also like to give a few examples of situations that should be reported immediately by phone "112". These situations include:

The smell of gas in the entrance, on the floor or in the apartment;

Road traffic accident;

Domestic violence;

A crime you have witnessed;

Public order disturbance;

Urgent medical care (impaired consciousness, fresh injuries, bleeding, etc.)

If you witness any of the above situations, you should immediately dial the number "112". This call can be made from outside the coverage area of ​​your network, without money on your account and even without a SIM card in your phone.

Remain calm and speak clearly. Inform the 112 operator that you have a problem that requires immediate attention:

The operator will ask you to answer some questions. You must answer all the questions, the main thing is to be calm. They will definitely come to your aid. Do not hang up while the operator asks you questions or says "wait", "stay on the line."

Inform about the nature of your call: fire brigade, emergency response service, police, ambulance service, gas network emergency service or anti-terror service is needed, as well as the location of the incident.

The most important thing is the location of the incident. Be prepared to answer operator questions in detail. In a life-threatening situation, the operator will continue to ask questions while emergency responders travel to the scene.

Depending on the emergency, you will be asked typical questions:

• the exact address of the scene and / or rough landmarks;
• directions to the scene of the incident;
• phone number from which you are calling;
• Your name;
• detailed information about the incident.

Fire department should be summoned on only one suspicion that somewhere smells of smoke or a flame is developing. When reporting a fire, it must be said that people are in danger and whether there are hazardous substances. The fire service provides for departure on unclear, erroneous suspicions. Do not be afraid and do not worry to call them, in your opinion, in vain - it is their job and saving your life too.