Mgts television technical support telephone. Mgts office addresses. MGTS hotline phone

The Moscow City Telephone Network is one of the oldest Russian companies. It was founded in 1882. MGTS provides a wide range of services - mobile communications, Internet access, digital television, housing management system (smart home). The company has the largest data transmission backbone network in Moscow. MGTS is one of the first operators to use Internet tariffs with speeds up to 500 Mbps. The company's communication lines cover about 95% of apartments in the capital.

Communication with the company's clients is at a high level. Different phone numbers and online chat are available to users. You can separately ask a question about the company's services or submit an application through the feedback form.

Free telephone hotline MGTS

The phone number of the company's contact center is 8-495-636-06-36. Calls from city and mobile numbers of MGTS are made free of charge.

Additionally, customers have access to a short number - 0636. You can call it from a mobile phone MTS or MGTS.

Hotline MGTS Moscow

Residents of Moscow can call the above telephone number. A single telephone number is provided for subscribers of the Moscow Region - 8-800-250-00-50. Calls to the region are free. The hotline works around the clock.

Hotline MGTS St. Petersburg

The phone numbers of the company's contact center are available only for residents of Moscow and the Moscow region. The service is not provided on the territory of St. Petersburg. However, citizens can call the MGTS hotline numbers.

Regional hotline

MGTS coverage extends only to Moscow and the Moscow Region. The company does not work in other regions. Calls to telephone numbers of the Moscow City Telephone Network from other regions are charged in accordance with the tariffs of the cellular operator.

Other communication methods

There are several icons on the home page of the site. Two of them are displayed at the bottom of the page on a blue bar, another one as a circle on the right above them.


If you click on the blue circle (bottom right), an online chat form will open. The system will prompt the user to enter a phone number and password. After logging in, you can ask any question about the company's services.


In addition to online chat, the site provides a feedback form. The user needs to indicate his full name, city phone number, email, choose the topic of the question and state its essence. You can attach a file or a picture separately. Before sending SMS, you need to confirm your consent to the processing of personal data.


Users can separately ask a question about the company's services through social networks. For example, on Facebook or VKontakte. The community admin usually responds within a day.


Additionally, customers can contact one of the MGTS branches. A list of them can be found on the website of the telecommunications company. It is enough to go to the "Sales Centers" section. Then you need to select "Show as a list" and the region. The system will show the addresses of the branches.


If you click on any address, a new window will open, where the directions and the schedule of the branch will be presented.

Another way to contact the company is through a mobile application. It can be downloaded from the MGTS website. The application gives the user access to their personal account.


Also, the company's clients can write a letter to the email address - [email protected] The mailbox is provided for correspondence with individuals on the provision of communication services and technical support to the population.

On what issues specialists can help

Citizens can get advice on such issues - telephone services, company promotions and tariffs, personal account balance, access to the Internet or cable TV, connection or disconnection of the service. Also, the contact center employees resolve financial and technical issues, accept complaints about the quality of communication. In the event of a city phone malfunction, citizens can apply to call the master.

What questions support cannot help

The support service employees do not advise on the services and tariffs of other mobile operators and do not resolve issues about cases of fraud.

Most of the answers to the questions can be found on the website. Contact center employees periodically remind citizens about the "Support" section. Here you need to choose the appropriate section (Internet, television, mobile communications) and find the information of interest. Individual answers may be found in the "Additional Information" section.


If the user decided to refuse the services of the company, then the contact center employees will offer him to contact the nearest branch of the company.

Response time and specialist competence

The speed of response to a client's request depends on the method of communication. When using online chat, the answer to the question can be obtained almost immediately.

If a person calls the hotline, then you need to take into account the time of day. The response speed depends on the workload of the operators. Sometimes you have to wait 5-10 minutes. And you need to take into account the time of the answering machine. It works before the subscriber connects with the operator. Users are offered digital combinations by which you can get answers to possible questions.

Customer technical support has a multilevel system. If the operator cannot answer the client's question, he will redirect him to a specialized specialist. The switching system works instantly.

Technical support of the telecom provider MGTS is a round-the-clock service for servicing subscribers, which works through a universal Contact Center. The list of its functionality includes the widespread consulting of the company's clients on a wide range of issues related primarily to financial and technical aspects. In addition, hotline operators accept applications for connecting additional services, and also process calls with complaints from Muscovites about the quality of communication in real time.

About the technical support service

The Universal Contact Center was opened by PJSC "Moscow City Telephone Network" in 2006, combining the disparate services of the provider into a single whole. On its basis, MGTS has implemented a system of prompt service of calls using tone dialing, developed by the largest Russian IT company Sitronics. This mechanism allows you to optimize subscriber calls, distributing them in separate areas: connection of services, financial issues, repair work, etc.


In 2012, as part of the hardware replacement and the subsequent phase-out of copper in favor of fiber, the Contact Center underwent an upgrade. This made it possible to significantly reduce the waiting time for a response from a technical support employee from 1 minute to 15-30 seconds. Moreover, today more than 50 thousand MGTS clients use the services of the Contact Center every day, including Internet users, owners of fixed telephones, mobile subscribers, as well as fans of digital television.

Phone List

To contact the MGTS support service, you need to call one of the proposed numbers:


  • from city - (495) 63 - 60 - 636;

  • from mobile - 0636.

In addition, the provider has assigned a couple of hot lines, thanks to which you can:


  • find out the balance of the personal account - (495) 70 - 74 - 455;

  • inform the operator about the quality of the services provided - (495) 70 - 07 - 777.

For MGTS subscribers, all calls to the Contact Center, including round-the-clock hotlines, are completely free.

Back call

Clients of Moscow City Telephone Networks who use digital television and the Internet, and are not subscribers of fixed or mobile communications, can order a callback from a support service operator on the official website.


  1. Go to the address - http://mgts.ru/home/help/ask/.

  2. Leave your contact phone number.

  3. Decide on the topic of the question.

  4. State your question in as much detail as possible.

  5. Confirm that you are a human, not a robot, by choosing the color corresponding to the picture.

  6. Click on the "Submit" button.

This option can also be used by subscribers of any Russian operators who need advice from MGTS specialists.


Feedback on technical support MGTS

Egor - 24 years old (Moscow):


For the last two years I have been working in the Contact Center. The staff turnover is quite large, which does not have the most favorable effect on the quality of service. However, in the light of recent events - the collapse of the exchange rate, the situation has changed dramatically. Many employees have begun to truly value their workplace.


The requirements are very high here, the conversations are recorded. So if someone complains about the operator, then he will have to report to his superiors, and then he is not far from being fired.


Finally, I will share one little secret. If you want to speed up the process of resolving your issue, then do not agree to the standard phrase "we will call you back", but demand to stay on the line until all the circumstances of the problem are clarified.


Andrey - 28 years old (Chekhov):


The coordination of the MGTS support service leaves much to be desired. When I ordered the Internet using GPON technology, I asked to additionally connect a digital TV. But after an hour he changed his mind, respectively, he informed the operator about it. The specialist who came to the call brought a TV tuner with him and in an aggressive manner began to force me to accept this “gift”. In general, I had to call back to the Contact Center, whose specialists clarified our conflict with the installer an hour later! There is no smell of European standards of service quality here.


Svetlana - 23 years old (Lyubertsy):


In general, I am satisfied with the technical support service of the Moscow city telephone networks. But, based on the experience of numerous appeals, I got the impression that along with highly qualified specialists there are some crooks working there.


Once I had to order Internet settings for a Chinese mobile phone running Android OS. Having called the operator, he told me that there are no automatic settings for such a smartphone model. Therefore, I made all the necessary configurations myself under the dictation of this employee, but nothing worked. About 30 minutes later, having contacted another specialist of the same Contact Center, they sent me automatic settings without any difficulty. For you to understand, such cases occur with enviable regularity.


Lyudmila - 19 years old (Moscow):


I call the support service - they understand everything, they accept complaints. And what's the point if I've been sitting with a broken modem for the second week?


The answers of the operators are also surprising, for all occasions they have either “We have technical failures” or “There are no free specialists at the moment. We will contact you as soon as possible. " And so for 10 days in a row.


Thus, the quality of service of the MGTS Contact Center, taking into account all the positive and negative aspects, still needs to be improved. And if there are basically no questions about the hardware part, then the human factor definitely spoils the picture. Therefore, raising the qualifications of the subscriber support staff is a top priority for the management of the telecommunications giant.

It is very convenient to pay for the services of the MGTS company through the office, which can be found in the Moscow region.

Its useful to note, that the company provides services for both individuals and legal entities, so you need to take this nuance into account when going to the company's office.

This article will consider the addresses of MGTS offices, as well as their mode of operation.

MGTS offices for working with individuals

It is worth noting that you can find out in detail about the numbers and addresses of MGTS offices in Moscow on the official website.


So, you can contact the company at the following addresses:

  • 119019, st. Novy Arbat, 2. The office for individuals is open from 9 to 21 seven days a week;
  • 115470, Maple Blvd., 3, bldg. 1. The office is open from 9 am to 7 pm from Monday to Friday without interruption;
  • 109129, 8th st. Tekstilshchikov, 8. The department works from 9:00 to 21:00, seven days a week;
  • 111141, Zeleny Prospect, 7. Office work starts at 9:00 and ends at 19:00 (Mon-Fri, without interruption). On Saturday, business hours start from 9:00 am to 4:30 pm. Sunday is a day off;
  • 107076, st. Electrozavodskaya, 58. The department is open from 9:00 to 19:00 (Mon-Fri, without a break). On Saturday, working hours are from 9:00 to 16:30 without a break. Sunday is a day off;
  • 127322, st. Yablochkova, 19A, metro Timiryazevskaya. Office work takes place at this time: from 09:00 to 19:00 (Mon-Fri, without a break), from 10:00 to 18:00 (Sat, without a break). Sunday is considered a day off;
  • 125319, st. Chernyakhovsky, 18. At this address, work takes place from 9: 00-19: 00 (Mon-Fri, without interruption). On Saturday, the branch opens at 9:00 am and closes at 4:30 pm. Sunday is a day off;
  • 121087, Bagrationovskiy prospect, 18, building 1. The department is open from 9:00 to 19:00 on Monday and Friday, without a break. Saturday: 9:00 am to 4:30 pm;
  • 117331, Vernadsky Ave., 21, bldg. 3. The department works from 9:00 to 19:00 (Mon-Fri, without a break). On Saturday the office opens at 9:00 and is open until 16:30;
  • 117418, st. Novocheremushkinskaya, 65, bldg. 1. For individuals, the office is open from 9:00 to 19:00 Monday to Friday, without a break. Saturday from 9:00 to 16:30. Sunday is a day off;
  • 117525, st. Chertanovskaya, 23. For individuals, the department works from 10:00 to 19:00 from Monday to Friday, without a break. On Saturday, office work starts from 10:00 to 18:00. Sunday is a day off;
  • 105484, Lilac blvd, 52a. The department works from 9:00 to 19:00 on Monday and Friday, without a break. On Saturday, the office opens at 9:00 am and closes at 4:30 pm. Sunday is considered a day off;
  • 123362, st. Tushinskaya, 11, bldg. 3. Reception of individuals in this department takes place from 9:00 to 21:00, seven days a week;
  • 127282, st. Shirokaya, 12a. This office starts at 9:00 and ends at 19:00. At the same time, work takes place on Monday and Friday without interruption. Sunday is considered a day off;
  • 119620, Solntsevsky prospect, 13. Individuals can contact this office from 9:00 to 17:30 from Monday to Friday, without a break. Closed on Saturday and Sunday.

Attention! Basically, only individuals can apply to these addresses, other branches work for legal entities or there are combined ones. If a legal entity applies to the department for individuals, then they will not be able to help it.

By contacting these addresses, individuals can receive high-quality professional assistance from MGTS employees.

And also, make payments in offices, through specially installed terminals. In case of problems with payment, you can always contact the office employee and ask for help.

MGTS office addresses for working with legal entities

Separately, you need to consider the work of offices that work directly only with legal entities.

So, in the Moscow region, you can find only a few such addresses:

  • 109044, st. 1st Dubrovskaya, 1, bldg. 2. A branch specially designed for legal entities. The work is done by the office from Monday to Friday - from 9:00 to 17:30. Weekends fall on Saturday and Sunday;
  • 117418, st. Novocheremushkinskaya, 65, bldg. 1. This office is intended for both individuals and legal entities. The robot branch is carried out from Monday to Friday - from 9:00 to 17:30. Saturday, Sunday - day off;
  • 119019, st. Novy Arbat, 2. In this branch you can also find a department for legal entities, which is open from Monday to Friday - from 9:00 to 17:30. Saturday, Sunday - day off;
  • 127322, st. Yablochkova, 19A, metro Timiryazevskaya. For legal entities, the reception takes place from Monday to Friday - from 09:00 to 18:00 (without a break). Saturday, Sunday - day off.

Thus, on the territory of the Moscow Region, there are many branches of the MGTS company that can help both individuals and legal entities.