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Rostelecom - Review of Rostelecom

RR Net .. Hello Rostelecom! In this situation, it was decided to limit ourselves to only a review, but nevertheless, you have a friend, masters who conduct the Internet on Shenkurskiy proezd (Bibirevo), drive an old red car (well, you already know), do not post their data to the public I will, but Rostelecom, old man, such things, on April 10, 2018 they came to conduct the Internet, only not to those who ordered them, but ordered by their stray Cossacks - they rent an apartment, well, so, they were clearly told and politely, friends, who ordered you to that and go, in response - and they will come to 7, ok, well, we say then we will carry out from another riser. This is under the leadership of those who are not registered here and they are not present, but along the way it may be terrorists with a backpack came, who knows, they did not show any documents, to which they were noticed that such amateur activity was unacceptable, for this one of the employees of Rostelecom, he screwed us up with a choice obscenities about mom and the like (a 70-year-old teacher who lived in Bibirevo all her life, everyone knows and respects her), brought knowledge to the children and taught justice.

We are indigenous residents of Bibirevo and we will not tolerate such an attitude from any bitches!

We didn’t fucking order the internet, no one was knowingly talking to us, that someone would come to us, and we didn’t insult anyone with the last words about mom (friends in a red car, suck their candies themselves). Rostelecom, old man, Well, you know, it is contraindicated for such comrades to work with people, you really figure it out yourself, and we will check ..

This is not by concept and not by law .. since my friend, living life is not a field to cross, ulyukayev also thought he was very cool, well, I don’t have much time with you .. for now - RR Net ..

And yes, if you are interested in the details of this story and the veracity, then here is the policeman's badge number 16545, it will be interesting, find out the details from him at the Bibirevo police station! As you like ..

We did not write the statement, as Vysotsky sang .. let life condemn!

Www.rostelecom.ru/about/managers/top/ and Rostelecom has excellent management:

Kirienko Vladimir Sergeevich First Vice President,
Anokhin Sergey Nikolaevich Senior Vice President - Chief Financial Officer,
Shumeiko Anna Viktorovna Senior Vice President, Chief of Staff of the President

And the company is good, but not without a fly in the ointment ...

An unpleasant aftertaste remained! Well, let’s survive and don’t be bored there!

Addition:

Vimeo.com/264345606 here is the beginning, here is actually the one in the video who is the violator of law and order (Rostelecom employee) .. and as stated in the review, life will condemn him better, but as long as this bastard is working for you, neither I nor mine , friends and family, we will never connect to your network,
vimeo.com/264347037 and here he leaves,

This is a small cut of the video, and the video with his hooliganism is also there in full (not for the public - a lot of obscene words from this hooligan)

According to the incident, they abstained from reporting to the police, they decided that the management of Rostelecom itself would decide what to do, it would be better to punish the villain, for example, dismiss him with a description of inconsistency and the impossibility of continuing to work with people, psychos should not work with people, this employee discredits Rostelecom as a company high level, well, the family, as they say, is not without its black sheep ..

Sorry to bother you and ANY GOOD

Rostelecom Contact Center(JSC "MTs NTT") was founded in December 1995 and is one of the largest outsourcing contact centers in Russia. The company's services allow the customer to build relationships with potential and existing customers in all market segments (B2C, B2B, B2G) through various communication channels: telephone, chat (WEB server), video call, SMS, E-Mail. General Director of JSC "MC NTT" - Elena Alekseevna Drobot.

Activities

Rostelecom Contact Center serves commercial companies, government agencies, as well as projects within the PJSC Rostelecom group of companies.At the end of 2013, Rostelecom Contact Center entered the TOP-5 leading contact centers in Russia in terms of market share.(Source: RBC Russian Market of Outsourcing Call Centers, 2014) 100% of shares of JSC MTs NTT are owned by PJSC Rostelecom.

Thanks to Rostelecom Contact Center, the customer can effectively manage all stages of the relationship with the Customer, consisting of four phases:

• Attraction (finding clients and identifying their needs)
• Service
• Development (improving the quality of service, selling additional services)
• Retention

Geography

The operating operator sites of Rostelecom Contact Center are located in 15 cities of Russia and provide work for 6,000 employees, which brings additional tax revenues to the regions, and gives young specialists the opportunity to earn good earnings in a stable company without leaving their hometown. In 2014, the total number of installed operator positions reached 3000. In total, Rostelecom Contact Center operators handle more than 4 million calls per month.

Technical resources

Rostelecom Contact Center uses Iskratel and Avaya hardware and software systems. The contact center platform type is combined. UpTime 99.9% (percentage of uptime) Equipment location on MMTS-9

Infrastructure benefits:

• 100% redundancy of power supply systems
• 100% redundancy of communication channels
• 100% PAK redundancy
• Air conditioned placement area
• Monitoring of environmental parameters

To pass each type of traffic, several paths are used; if it is not possible to pass traffic along the first path, it is automatically redirected to the second path. All data stored on Rostelecom Contact Center servers undergo daily archiving and backup procedures.

Information security

Rostelecom Contact Center is included in the register of operators processing personal data in accordance with the Order of the Federal Service for Supervision of Communications of the Ministry of Telecom and Mass Communications of the Russian Federation (reg. No. 08-0002085)

Rostelecom Contact Center has legal and regulatory documents to ensure the security of personal data (in accordance with the requirements of Federal Law No. 152 "On Personal Data"). "Regulation on the processing and protection of personal data" (link).

Rostelecom Contact Center provides a high level of security for the information system that processes personal data of our clients (UZ-2). The high level is achieved through the use of certified security tools, such as firewalls, vulnerability scanners, software and hardware protection against unauthorized access to workstations and servers certified by the FSB and FSTEC.

Rostelecom is the largest Russian company today, providing communication services of various kinds, from home landline telephones and mobile communications to the installation of Smart Home systems and video surveillance.

These services are provided to both private and corporate clients, and Rostelecom also actively interacts with other telecom operators and investors, participating in joint programs.

Communication satellites are installed practically throughout the country in order to maximally cover even small settlements.

This article will consider the site's capabilities for the Moscow region.

To view services for other localities, you can select the one you are interested in from the drop-down list.

This article will discuss services for private clients.

You can enter the site in several ways:

1. On request in any search engine.
2. By direct link to the official website.

The entrance to the official site provides the widest list of possibilities.

In addition, only here you can get comprehensive information about all the services that the company provides.

For even more convenient and full-fledged use of the site's capabilities, the company's clients can register a Personal Account for themselves.

This is very simple and quick to do. On any page of the site, you need to click the "Personal Account" button, which will redirect to the login page.

To enter, you need to enter a login, which can be a mobile number or email address, and a password.

You can also use one of the popular social networks to log in.

Note! If the password has been lost, you can restore it by following the link “Forgot your password?”, Then follow the prompts of the system.

Those who have just become a user of services from Rostelecom must register. A Personal Account is created as follows.

The system redirects the user to a page with a registration form.

In the form, you need to indicate your mobile phone number or e-mail address, come up with a password, select a region from the drop-down list and agree to the terms of the user agreement.

Note! Only users of Rostelecom services can create a Single Personal Account, since the personal accounts for which the services are provided are linked to it. Otherwise, registration is meaningless.

A feature of using the Unified Personal Account is that you can link to one account, in addition to your own, the personal accounts of your loved ones and manage several accounts from one account.

Services from Rostelecom

The list of services provided by Rostelecom is very wide. For private clients, this is a home telephone, mobile communications, Internet, television, installation and maintenance of the "Smart Home" system.

In addition, the company offers comprehensive service packages on terms favorable to subscribers.

Note, that for Moscow residents are sold under the OnLime brand. They can be viewed and connected on the website http://www.onlime.ru/.

Rostelecom Telephone

In the "Phone" section of the menu, there are tariff plans for local calls (within the region), calls within Russia and abroad.

As well as special features that are not included in the price of the tariff package of services and are provided for a fee.

In the tabs for each type of calls from the subsection "Local calls" there are several tariffs with a short description and cost.

To go to a more detailed description, you need to click the "Details" button in the block of a specific tariff.

Rostelecom also offers the service "Unlimited communication", under which you can call from a mobile phone to any landline phones throughout Russia for free. A mobile phone from Rostelecom is also purchased for this service.

Another service - "Unlimited Russia"... It is connected to existing users of services from Rostelecom, and not necessarily any specific one - it can be a mobile or home phone, the Internet, television, etc.

The cost and volume of services provided are described in the table. To connect this service, you need to fill out and send an application directly through the website.

Attention! It is recommended that you read all the notes below the table with the terms of this rate offer before submitting your application.

For calls abroad and throughout Russia, the company also offers several tariff plans.

In addition, it is possible to choose a telecom operator: either select a suitable operator before each call, or select Rostelecom for all calls.

Additional services, which are provided for a fee, can be found in the "Opportunities" tab.

Among them are the results of football matches, the train schedule, the horoscope, the services of a lawyer, and more.

Internet

Rostelecom provides unlimited Internet connection services. The company also conducts a program to eliminate the digital divide, in which communities with a very small number of residents participate.

To connect to a wi-fi network in these settlements, you need to register using the link on the official website.

To connect the Internet at home, you need to leave a request on the website.

The television

Television from Rostelecom is provided in several versions:

1. For residents of Moscow, the provider is the OnLime brand.

2. Analog TV (an antenna is used as a receiver).

3. Interactive TV 2.0.

The analog TV version is a cable TV version with which you can watch Russian and world channels in analog quality.

To connect it, the company lays a cable in the user's apartment, installs an antenna and provides some additional technical services.

Prices, tariff description, preferential conditions and a list of services are presented on the page in the corresponding subsection.

More diverse tariff plans are presented for interactive TV, which makes it possible to watch your favorite channels in digital quality.

The provider offers several tariff plans with a different number and set of channels and at different prices.

The list of channels for each tariff can be found by expanding the drop-down list.

In addition to the basic tariffs, you can connect additional thematic packages.

When a new subscriber connects to interactive TV services, promotional conditions apply:

• when purchasing a set-top box, its price includes the connection of the "Your starting" tariff;
• channel management and multiscreen service (viewing on multiple devices).

You can apply for connection directly on the website.

Note! Free provision of the described complex of services is valid only in the first month of use. Starting from the second month, a subscription fee is charged.

mobile connection

The mobile communication service includes not only the mobile communication itself on several tariff plans, but also the mobile Internet, communication in roaming, and the provision of some additional opportunities.

Note, that mobile Internet tariffs are offered separately for smartphones, tablets and computers.

Detailed information on tariffs for communication, mobile Internet and roaming can be found on the corresponding tabs of the "Mobile Communications" page.

"Smart House"

The subsection “Smart Home” provides two services: directly “Smart Home” and video surveillance.

These services allow you to install a “smart home” system in a basic or extended version in a house or apartment and outdoor and / or indoor video surveillance with the ability to control any functions from your smartphone.

The service page contains a description of the functions that are included in the package, the cost, as well as the benefits of installing the system.

To order the selected kit, just click the "Order" button and follow the system prompts to complete the order.

Features and benefits of the site

The official website provides many benefits to its users.

The main ones are:

• reliability of information;
• the ability to independently manage tariffs;
• pay for services without leaving home;
• purchase equipment and resolve technical issues through the technical support service.

Connection to Rostelecom and purchase of equipment through the website

You can connect any of the tariffs (whether it be mobile communications, Internet or television) in the tariffs section.

On each of the corresponding pages there is a block "How to connect", which describes step by step the steps for connecting a particular tariff.

When connecting a television or telephone connection, you can purchase the necessary equipment (set-top box, antenna, telephone).

When making an application for the installation of a video surveillance system or "smart home", a set of equipment is also included in the price.

In addition, you can purchase mobile devices (smartphones and mobile phones) from various manufacturers by ordering them directly on the website.

Moreover, the purchase can be arranged in installments for a year or paid in full.

Payment methods on the site

You can pay for the services provided by Rostelecom in the corresponding section of the website at the link https://moscow.rt.ru/payment.

In the form of payment, you need to enter the number of the subscriber account (select from the drop-down list), your region (also select), phone number and the amount to be paid.

After that, choose a payment method - a bank card, e-wallet or mobile account, and click the "Continue" button.

Following the prompts of the system, enter the payment details and confirm the payment.

Need to mark, that on the site you can pay for other services that are contained in the list on the right of the page, presented in the form of an active menu.

Mobile version of the site

Rostelecom subscribers can install the My Rostelecom application on their mobile devices. This is a mobile application of the Personal Account, where all the functions are available as in the full version of the site.