Who submits the service 112. "112" - a single number of emergency call. "Our work depend on our work"

Receiving urgent calls to assist citizens from any telephone set (and stationary, mobile) are made by numbers:

101 - Fire Service Telephone;
102 - Police telephone;
103 - emergency medical phone;
104 - Emergency Gas Service.

Old phones from two digits 01, 02, 03, 04 are also valid. They will function for several months. Until the end of 2014, most likely, receiving calls to them will stop.

New emergency rooms can be calling from any city, villages, villages, from the highway and country road on the territory of Russia - from there, where there is even a weak reception cellular operator or where is stationary landline phone. The challenge can be carried out in the networks of all Russian cellular operators, even if there are no funds on a mobile phone account, and the SIM card was taken out of the device.

Also functions short single number Calling emergency services - 112. The caller is redirect to the ambulance line, police, emergency service, Ministry of Emergency Situations, Gas Services, Antiterror Services or emergency service housing and communal services. You can call to the rescue service from mobile. On number 112 you can call from August 2013.

By number 115, you will be provided with information and instructions for using e-government in ONLINE.

Another important number of emergency call number is introduced - 122 (you can call 122 and 123 to call). This is a hot phone line "Child in danger." If a child disappeared, if he does not answer calls or does not open the door if he received psychological or physical injury and in other situations should urgently call the help of the "Child in danger".

The order of the Ministry of Communications on the introduction of new emergency rooms in Russia entered into force on January 27, 2014.

All cell phones support emergency call from a mobile phone. Even if the phone does not contain a SIM card, you can use this feature when the device is turned on.

You will need

• Mobile phone.

Instruction

In order to cause a militia from mobile, it is not necessary to have any special knowledge. All that you need to take advantage of this opportunity - the availability of cell phone. What is noteworthy, the phone does not necessarily have a set of emergency service offline.

Seek help by means of a mobile phone you can in the following way. Dial the combination of numbers 112 from your phone and press the call promise key. Soon you will be connected to the dispatcher, which will take your call. In the dialog, you need to specify the following data: and the city in which you are, the exact address of the place where an emergency occurred, and describe in detail what happened.

In the conversation, try to speak as clear and more evenly, the efficiency of the arrival of salvation services will be dependent on the scene - uneven breathing in combination with possible interference on the communication line can cause the dispatcher to record the wrong address, as a result of which the police will not be able to come On your call on time.

As you know, the jokes are bad with a gas. If the apartment appeared the slightest smell of gas, or there is a suspicion of his leakage, then in no case should not be able to understand the problem itself, and you should call the gas service. This service will be able to help and resolve current problems that have arisen with gas equipment.

Instruction

In our country, there are rooms for emergency calls of various services. These include emergency gas service. Since the leakage of gas can cause an explosion or a fire, only highly specialized specialists from the gas can be engaged in eliminating. If you are in or in the house, under the stationary urban, then to call the emergency gas service dial 04.

There are cases when calling emergency service with stationary phone It is not possible and there is a need to emerge gas service from a mobile phone. Leading cellular operators of the country provide their subscribers such an opportunity. To do this, type 040 on the cell phone - if you are a subscriber of MTS network, megaphone or 004 - if your Beeline operator. Call to emergency service is always free, even if there is no SIM card in the phone.

If you need to make the current maintenance of gas appliances, replace gas liners, nodes, and other parts, contact the territorial dispatch service of the gas economy. The dispatcher will accept and register an application in the journal. The locksmith will receive an application and will come to your home for a gas instrument examination for a fault.

After a specialist inspection of gas equipment, enter into an agreement for repair with gas economy. The locksmith will add a receipt for the payment of work. Pay this receipt in the bank, and the specialist will eliminate the malfunction of your device.

If you know, on the balance of which organization is your home, then in accordance with the contract concluded between you, you have the right to maintain the domestic gas pipeline without charging. Call the technical department of the gas economy and apply a planned inspection of the gas pipeline. Experts will check the thrust in chimneys, tightness of the risers, appliances to devices and security automation. Maintenance The domestic gas pipeline is held once a year.

Tip 4: How to Call Militia from Mobile Online Megaphone

If necessary, call police (Police), when at hand there is no landline phone, you can use the mobile device. Currently, the cellular operator MegaFon provides the ability to subscribers to communicate with emergency services, even when there is no funds or at all, the SIM card is blocked.

Instruction

In the event that the model of your mobile phone does not support the connection with short numbers, then after the same number additionally dial 0:
010 - fire protection;
020 - Police (police);
030 - ambulance;
040 - Emergency Gas Service.

In case there are no mobile phone on your account cash Or a SIM card is blocked, you can cause emergency service by number 112. Next, follow the tips of the answering machine. So:
-Press 1 to connect with the fire service;
-Press 2 to connect with the police (police);
-Press 3 to connect with ambulance;
- Press 4 to connect with the gas service.
After pressing the appropriate key, there will be a connection with the emergency service required for you.

The call to emergency services from the mobile phone is not charged and is free. This fact is enshrined by law. Russian FederationFor the violation of which punishment is provided in accordance with the Administrative Code of the Russian Federation.

These phone numbers are valid in all regions of the Russian Federation.

Video on the topic

note

In addition, when calling the police (police), be alert and call the service on trifles and on the contrary - if somewhere or someone needs help, do not pass by and type this short numbermaybe this you can save someone's life.

Helpful advice

If you are a subscriber of another cellular operator, to call the police (police) you need to dial:
MTS - 020;
Beeline - 002;
Sky-Link - 902;
Body - 2 - 020;
Yutel - 020;
Motive -902.

Considerable share of all accidents occurs where there is no access to a stationary telephone. However, mobile phones are currently available for everyone. This is not just a convenient tool for communicating between people, but also the necessary subject to communicate with foreign world.

Instruction

How to recruit ambulance rooms, police, fire services and gas services in stationary, knows, probably, everyone, but few know what numbers in emergency cases C, but this information can someday save your life or someone else.

To call the phone to the Moscow Salvation Service, you need to dial 112, in this case the call will be free. Therefore, you can call, even if you do not have a SIM card. There are also paid number - 0911, a minute of conversation in this case will cost approximately 65-70 rubles.

In the event that you have a handset of an old model, regardless of what the operator you have, you need to dial +7 095, and then the emergency service number. For example, to call the fire service, you need to type +7 095 01, in the police - respectively +7 095 02.

If you have a MegaFon, MTS or Tele2 (for Alcatel phones, Motorola, Nokia, Panasonic, Philips, Samsung), dial:

010 - fire service,
020 - Police,
030 - Ambulance,
040 - Gas service.

Owners of SIM cards from Bilain (for Alcatel phones, Motorola, Nokia, Panasonic, Philips, Samsung) need to be typing:

001 - fire service,
002 - Police,
003 - Ambulance,
004 - Gas service.

Since childhood, a well-known emergency call number is 03. You can call it from any street phone, and from a home stationary machine, while the call is not paid.

However, from a mobile phone on double-digit number of emergency rooms (firefighter 01, police 02, ambulance 03) You will not be able to get through.

How to call with Beeline, MTS, Tel-2

On the devices cellular communication You should enter the usual numbers only in three-digit format: 101, 102, 103. Accordingly, to call the ambulance from the mobile phone you need to dial two known numbers with a unit in front of them - 103.

By analogy, you need to recruit the remaining emergency services - 101, 102, 104.

How to call with megaphone and yota

Data Cellular Operators Two Format phone numbers To call assistance. If you use the services of these brands, it is enough to dial numbers - 030 or 103.. And your call will be adopted by the emergency service in any Russian region.

By analogy, you can call on other emergency numbers - 010, 020, 040.

Universal number for Beeline subscribers, MTS, MegaFon, Yota and Tele-2

All emergency services throughout Russia are available on a call to the total three-digit number - 112.

This number can be recruited in any of the European states. In addition, it can be gained from the city phone.

The autoinformer will propose to wait for the operator's response or you can immediately click the emergency service button:

1 - Switching to the fire station,

2 - Police,

3 - ambulance,

4 - emergency gas service.

There is an interesting way how easy to remember universal phone Child: 1 is a mouth, 1 is a nose, and 2 are two eyes.

Free call

The call to the indicated ambulance numbers and other emergency care is possible from any unspecified cell phone, even if:

• the balance of the subscriber is negative or equal to zero;
• SIM card operator blocked;
• the device does not install SIM at all.

When committing mobile call According to numbers 103 and 112, first of all, it should be reported to its city and briefly voice the problem by specifying the service that you need.

It should be remembered that ambulance is also one reference service. The operator at your request will connect you with a duty doctor who can tell you the answer by phone: what tablet to drink, what to do at elevated temperature, is it worth calling a district doctor or the urgent brigade, etc.

I think that many have heard about the unified service number of the rescue service 112. However, few people know how it really works and in what state is the system in Russia currently. In this article, I will tell you in detail about everything that is directly related to the work of the emergency phone: much better call what you will be answered on the "end of the wire", who serves number 112 and why knowledge of the principles of the system can.

A bit of theory

In the countries of the European Union and North America, there has been a single rescue service number for a long time. Hardly someone did not hear about the number 911 used in the United States. Every American knows that on this phone it is necessary to call ,. In Russia, before the emergence of mobile phones, there was no speech about any single issue. Each emergency service was called by one of the numbers - 01, 02 or 03.

At this place is to stop and define an important point. If you still have a stationary (home) phone, then, most likely, from it by number 112 you will not get away anywhere. The fact is that in Russia so far, in connection with the bureaucratic and financial problems, there are only three pilot zones (Kursk Region, the Republic of Tatarstan, the Astrakhan region) and in 22 regions, a technical design of the system 112 was carried out.

As for mobile phones, then things are a little better. In the GSM standard, according to which most mobile phones work in the world, is sewn the functionality of the emergency room. The absolute majority of phone manufacturers follow the rules and support quick call to the rescue service. As a rule, the number can be dial, without even unlocking the keyboard.

Closer to business

You may know that by number 112 you can call if there is no SIM card in the phone, or does not catch the network of the operator, or you have a negative balance. How does it work? After dialing the phone, the phone tries to send a signal to your operator and in case unsuccessful attempt Redirects it to one of the available networks. For example, if the track does not catch the network of your MTS, the phone will call through Beeline, MegaFon and so on.

Keep in mind that even if you make a call to the emergency room without a SIM card, the operator will see unique number The phone (IMEI) and, if necessary, most likely can identify your personality. It will be too infantile to hope that the call is absolutely anonym.

Now let's talk more about cellular operators. Each of them, in accordance with Article 52 Federal Law "On Communications," is obliged to have a service responsible for the work of the emergency room. However, it is not necessary to hope unconditionally that the requirement is carried out by all and in full. Small regional operators may contain a small staff of the rescue telephone service staff.

So, what happens when dialing to number 112. In fact, everything is very primitive: the operator of the rescue service of your mobile provider will ask, because you call, you may find out the address and switch to the desired number - 01, 02 or 03. Also there are The option that a non-live person will speak with you, but a robot that will ask you to enter the number on the keyboard of the phone to switch to one of the services.

It must be remembered that such a challenge will always be free for you.

Alternative

Despite all the advantages of the single number of rescue service, do not forget about some problems.

First, as I said, the cellular operator may not provide a service in the proper volume, and the number will always be busy.

Secondly, it is easy to notic that the dialing to the necessary service passes through the third direction (cellular operator), which is poorly reflected at the rate of bringing the alarm information.

Thirdly, an employee of a cellular operator, which serves number 112, may well know the city, and its duties usually find out the exact location of the incident.

Based on this, taking into account all the circumstances, it may be more correct to call directly to a certain emergency service (MOE, police or ambulance). However, not everything is so simple.

According to the GSM protocol standards, the numbers that are shorter than three characters are not implemented, and there is a USSD request. Thus, to call in one of the services, you need to use substitute numbers, and they have different operators.

If you are MTS subscriber, Tele-2 or MegaFon, use the numbers 010, 020, 030, 040, or 001, 002, 003, 004, if you use mobile links from Bilain.

I hope that you will never bring to call the rescue service, but in any case you should know how best to do it.

Wage: from 27,000 rubles. per month.

Employer: State Budgetary Institution System 112.

Vacancy description

Official duties

Reception and processing emergency calls According to the Unified number "112": the applicants' survey, the alert of emergency services, registration of adopted and processed information; rendering reference and advisory assistance to citizens on life and activities; Making outgoing calls

Requirements for qualifications

Citizenship of the Russian Federation. Education is not lower than the average professional, specialist level. Knowledge of languages: Russian - native, or the presence of a document confirming the ownership of the Russian language at a level sufficient to communicate in oral and writing in the context of the language environment; Competent written and oral speech print speed from 150 characters per minute. PC possession at the level of a confident user, the ability to work in dialogue (interactive) mode with operational and application software, work skill with a text editor. The absence of speech defects, accent and dialectage components; Lack of "lazy speech" effect. Endurance to emotional loads. The ability of speech and hearing aids to intensive and long work. The ability to maintain performance with developing fatigue. Lack of non-corrected reduction in visual acuity. The ability to quickly assimilate new knowledge and apply them in practice. The ability to clearly and briefly formulate information. Welcome: Knowledge of a foreign language, experience with people, including experience in communicating by phone; Knowledge of the transport infrastructure of the city of Moscow and the Moscow region.

Working conditions and compensation

Work in the department of reception and processing emergency challenges of the state state institution of the city of Moscow "System 112". Test period - 3 months. During the trial period - preparation and internship under the guidance of instructors, control checks, admission to independent work As part of the duty shift. Salary - from 24,000 rubles. Employee Rights - in accordance with the TK RF

Probably, the situation is all familiar when in the absence of a network, the phrase "only 112" appears on the mobile phone screen. At the same time make a call to any other subscriber number is impossible. 112 is a single rescue service number. Considering the emergence of situations for which he was created, this number Works on exceptional rules. Know where you call it, and how it is serviced, it will be useful for everyone. Perhaps he will never need you. But in social environment there is always a chance to be close to those who need emergency assistance to emergency response services.

Creating a single number of rescue service 112 in Russia and in the world

In Russia, traditionally emergency rooms had one for the whole country and the most simplified, however, depending on the departure form: 01, 02, 03. So it was before the mass distribution of cellular communication.

Unified emergency number 112 is not federal number, and European. It is universal for the countries of the European Union (EU), as well as Belarus and Russia. The concept appeared on the initiative of Sweden. On July 29, 1991, the Council of Europe secured the basic requirements for number 112 in decision 91/396 / EEC. The mission of 112 is to provide prompt and timely help to those who need it in the EU. On the territory of the United States and Canada, the Single Room of Salvation Services is 911. The first service "911" was opened in February 1968 in Halleville (USA).

In 1998, Russia joined the European Union by signing the telecommunications agreement, thus adopting 112 as a single emergency call number. In 2008, accepted Order of the Government of the Russian Federation of August 25, 2008 N 1240-P that approved the plan of measures to implement the system-112 in the country. In 2013, the Federal Law of the Russian Federation No. 9-FZ launched the number 112 - a single number of emergency operational services for receiving messages about fires and emergencies in Russia in telephone networks local telephone communication.

Now countries are divided into two blocks. Some simultaneously operates the overall number of emergency services and individual rooms of each rescue department (Estonia, Poland, France, Russia). In other 112, this is the only line of salvation (Sweden, Denmark, Iceland).

Technical implementation of a single number 112

The system 112 works in its laws. You can call the number not only in the absence of an operator network or negative balance, but even from the device without a SIM card and with a lock keyboard.

There is a justified question, how is this possible?

The fact is that number 112 is fixed in gSM standardwhich is working for the prevailing majority of mobile phones. According to the requirements of the International Association of Operators, the Emergency Number must be "sewn" in software Each mobile phone.

When there is a call by number 112, the phone initially sends the signal to the operator, whose services you use. If the connection for which reasons is not possible, the call is redirected to any available network, no matter what operator it belongs. Thus, for a call to emergency number, no coating is required to cover your operator.

Due to the fact that the number is intended for emergencies, the call to 112 is always free, i.e. Available in negative balance and disadvantage of funds to make other calls. It is also important that you can even get through from roaming.

Organization of cellular operator compound for single number 112

The call from the number 112, as a rule, receives the telecom operator, and not to the rescue center. For processing emergency signals, a special service should be organized in operators of the cellular communication. This commitment is enshrined in Art. 52 of the Federal Law "On Communication". The service should work around the clock. Thus, the call by number 112 accepts an employee mobile operator. He will ask the resulting primary source information (cause the call, the address of the incident, etc.), which is obliged to transfer the dispatcher of the emergency service, and then connect the subscriber with the necessary one of the numbers: 01, 02, 03. It is possible that when set 112 not a man, but a voice menu in which you need to dial the number corresponding to the required rescue service. Some operators without making a call automatically translate it into the city's urban service and even at 02.

In fact, everything you need for the technical implementation of the call is in the phone. One of the purpose of the SIM card is the identification of the subscriber and its account for billing (tariffing). However, even when called by number 112 without a SIM card, the anonymity will not work. The operator has the ability to identify the subscriber by the unique number iMEI phone INTERNATIONAL MOBILE EQUIPMENTYTITY - International mobile equipment identifier). More precisely, it is possible to determine which SIM cards inserted into it up to this point.

Problems of organization of challenges by rescue services

Subscribers sometimes complain about the poor organization of the compound at emergency number. Partly, the operators are guilty of this. As already mentioned, the operators prescribed to organize the emergency call center. However, small providers may not highlight the employee specifically for this function, so the number will always be busy.

Secondly, an operational response is extremely important in emergency situations. The call to the number 112 is organized along a long chain, through the operator as a switcher, increasing the transfer time important information Salvation services. Take the time and the fact that the operator who accepted the call must forward a message to the service in the territorial sign. Those. The operator must understand the location of the caller and determine whether the territory includes the service.

Therefore, on the one hand, if necessary, it is better to use direct emergency rooms. On the other hand, with Russian two-digit combinations 01, 02 and 03 when set from a mobile phone there are its difficulties. The fact is that the GSM protocol does not call calls, shorter than three characters. Operators definitely eliminated the problem of substitute numbers. But such numbers are not universal. Some operators offer a combination of 00N, others - 0n0, third - after a two-digit number to install *.

Table - Numbers of emergency services of mobile operators "Big Four"

To save time and not to remember in an emergency, which substitute number is using your operator, it is better to make them in advance phonebook. You should not write off from account 112. This is a universal, memorable combination, affordable with any balancefrom any point where there is a GSM network.

It is important to note that when using a stationary phone, in order to save time, it is better to gain a unique number of the desired emergency service. The fact is that the single number is not launched in all regions, so there is probability not to get through.

With technical features of network functioning mobile communications existing and new generations can be found in the book "Mobile communication on the path to 6G. "

Correspondent AIF.RU Alia Sharafutdinova I visited the dispatching service - 112 in Tatarstan and learned how the help system works in extreme situations.

"Cut the salary, disperse"

"The main feature of the system 112 is that when the trouble happens to a person, it can dial only one number and cause all the services necessary to eliminate one or another emergency," says head of duty dispatcher - 112 Tatarstan Russem Yakhin. - The operator that took the challenge is a map of the incident with all the details and sends an application to emergency services. This is an analogue of American 911. Thus, Russia is implementing European standards: 112 is valid in the European Union. "

In Tatarstan, the service in the pilot mode started from spring 2009. Calls took predominantly from the Federal Automobile Highway "M7-Volga", passing through the territory of the republic: there is the greatest number of accidents. True, calls are not at all about the case. "Once a young man called with a complaint that he was cut by wages, asked to understand," the employee of the service 112 smiles. "Sometimes you have to advise on housing and communal services. But for each call, we are not trying to spend not more than 20 seconds. "

How 112 works

"Hello. Dispatch service 112, operator 34 listens, - Takes another call 36-year Gulfina Shagiahmetova. - Where did the accident occurred? Victims, no fuel fuel? ".

Answers Woman writes in electronic mapwhich indicates information about the location of the incident, a detailed picture of what happened, contacts. You can even see the map of the area on the monitor screen, from where the call came. By filling out all the lines, Gulfin sends an appeal to one or another emergency service - police, fire, rescuers, doctors. Those, in turn, in online mode, noted that they adopted an application for execution. Police, doctors or rescuers leave the address.

Now 42 people work in the dispatching service of Kazan. In addition to Tatarstan in the pilot mode, the service 112 worked in Kursk, Astrakhan and other regions. It is on the example of these regions, a single rescue service is created throughout Russia.

The service "112" in Tatarstan works in a bundle with the GLONASS system, which allows tracking the location of the incident, as well as the crew of the ambulance, police or the fire. Now there is a study of the mechanism for determining the location of the subscriber who visited 112.

The temperature rose, the construction began, the neighbors were swirling, the pipe broke out or just slammed the door of the apartment, you need to remove the cat from the tree, find out the number of the hospital attendant - the number "112" is gained at any situation.

Two thousand calls per day

Daily duty dispatching service takes about two thousand calls from Kazan and the nearest settlements. Statistics in the republic shows that 65% of all calls received - non-core and do not require an emergency response. 47% of those who applied need the help of physicians, 35% of calls - on the law enforcement agencies, 15% of people need the assistance of the Ministry of Emergency Situations, 3% need gas and housing and communal services.

The system has the ability to receive SMS messages by "112". But for all the time of the system functioning, only 14 135 SMS messages were obtained. Obviously, in emergency situations, people prefer personal communication with operators.

Peak load on operators falls on Friday, Saturday, Festive and pre-holiday days from 19:00 to 1:00 Nights (up to 200 calls per hour or more). The greatest number of calls come in March: the spring increases the number of people trying to perform suicide attempts.

"In such cases, the operators work very carefully, calmly finding out where the person is fill in the application, and the person is held on the wire, until the service arrives at the address," explains Rustem Yachin.

It must be said that in winter and in the spring an increase in the number of appeals is associated with difficult weather conditions: snow drifts, flooding flooding flooding.

"Our work depend on our work"

Near the table of 45-year-old Sadykov's apes hang various tips. On a single leaves, the list of villages where the ambulance cars are leaving from Kazan, on the other-telephones of emergency services of the Tatarstan regions.

"It is difficult to call people who have someone died," the woman says. - It is hard to keep calm when you hear the cry of a mother who has a child in a catastrophe. After the end of the working day, try to abstract. "

People take people to work in the dispatch service only with higher education and with the knowledge of one of five foreign languages \u200b\u200b- English, German, Spanish, French or Chinese. Before you start taking calls, each prominent is being trained: comprehends the foundations of psychology, medicine, learns to ask clarifying questions. In the process of work, they regularly undergo certification.

Watching the actions of the dispatcher, you understand that work requires maximum responsibility and stress resistance.

"A 50% of people's lives depends on the speed and coherence of our actions," say girls operators. "The faster the alarm will go into an ambulance, to firefighters or rescuers, the most likely they will help."