What is a failed delivery attempt by mail. What does an unsuccessful delivery attempt mean (Russian post)? what is this operation? statuses of the Federal State Unitary Enterprise Russian Post. "The addressee will pick up the shipment himself"
Today anyone can track their mailing going by "Russian Post". For this, there are special services that are able to unambiguously indicate where the parcel is now and what is happening to it. But if most of the statuses are more or less clear to the respondent, then one of them raises constant questions. What does "Unsuccessful delivery attempt" mean? "Russian Post" tried to hand it over, but failed? What is the reason that the transfer of the item to the recipient was not carried out? Who is to blame for this and how can the problem be solved?
Unsuccessful attempt
Of course, it is a shame when the long-awaited package, the movement of which you zealously followed throughout the entire journey, does not immediately fall into the hands, but passes this stage. To begin with, you need to figure out what "Unsuccessful delivery attempt" means. "Russian Post" with this status marks those items that, logically, should have been transferred to the addressee, but for some reason this did not happen. Some people who are waiting for an important package start to panic when they see these words. However, there is not much to worry about. This is really just an unsuccessful attempt at delivery, which means: "Russian Post" delivered the parcel safe and sound, it remains only to confirm your right to pick it up.
Reasons for failure
To figure out why your purchase from a store or a hotel from your relatives is still not with you, the explanations to the "Failed delivery attempt" status will help. What does "Refuse to receive" mean? And the "Incomplete Address"? Let's figure it out.
Explanations for the status "Failed delivery attempt"
An explanation of the status is indicated next to it if you track the shipment on the Russian Post website. V mobile applications you can also see the clarification of the information. True, they do not always correspond to the truth, but the human factor is to blame here, and not the system itself.
"Temporary absence of the recepient"
What does "Unsuccessful delivery attempt" mean ("Russian Post" specifies: "Temporary absence of the addressee")? What is the reason for the appearance of such an inscription? The parcel was brought to your home, but you were not there. A common situation for those who work daily at the same time as the postman. In this case, the explanation may also look like: "There is no addressee". Your shipment was returned back to the department, where you can receive it even without notice. Just tell the tracking number to the operator, the parcel will be found and given to you.
Some recipients complain that they deliberately do not leave the house during the day, so as not to miss the visit of the postman, and still see such an inscription opposite their track code. Most likely, no one brought the parcel in this case. Call your post office, explain the situation and arrange for delivery to certain time... So you have a better chance that the postal worker will not neglect his direct duties, and the parcel will finally reach the address.
"The addressee will pick up the shipment himself"
Most often, this means that the representatives of the post office have agreed with you by phone that you will come to the department for the package. If no one has contacted you about this, but this status is worth it, call the operator and clarify the situation.
In some branches, this status is assigned to all parcels by default. Especially if postmen practice paid door-to-door delivery, and you haven't ordered such a service.
What does "Unsuccessful attempt at delivery by mail for technical reasons" mean?
If at the moment when you came for your parcel, the light was turned off in the post office, or the operator's computer was frozen and it was not given to you, then the postscript "For technical reasons" will appear opposite the status. What does it mean - an unsuccessful attempt at delivery by mail. Then it all depends on what you come to in the dialogue with the representative of the department. Either you will be delivered home delivery, or you will need to choose the time for the visit again. 
"Refusal to receive"
Have you changed your mind about receiving the parcel? If you do not claim it within a certain time, it will go back to the sender. In this case, he will have to pay for the departure route in both directions.
This is justified in the case of online stores with intrusive marketing: they send you products on a quarterly basis (sometimes even of their own choice), and you simply buy them back. Several parcels sent back may prompt the project management to delete your address from their database.
As for honest companies working with cash on delivery, if the buyer refuses to pay and receive the goods, they can put you on the "black list of unscrupulous customers", which is common for most stores in the country. And subsequently, when placing a new order in any of them, you may be required to pay in advance or even refuse service.
"Delivery delayed at the request of the addressee"
You told the postman that the package will arrive at your address, but you will be away at that time? Or maybe the department called about the departure and you asked the workers to wait until you can come? Situations are different: a business trip, vacation or illness can prevent the addressee from receiving his parcel. In this case, postal workers can hold it until your visit, without sending it back as unclaimed.
Do I need to prove in some way that the reason for your absence is valid? In the vast majority of cases, this is not required. It is enough to describe the situation in words to the employee of the post office. Usually, operators go to meet the client in such situations, stipulating the dates on which he can pick up the parcel.
Incomplete / Inaccurate Address
What does "Unsuccessful delivery attempt" mean ("Russian Post" specifies: "Incomplete address")? What does this status say? If the address indicated on the parcel is incorrect or does not contain all the necessary information, then it may be delayed at the department. It is possible that the inscription with your data was damaged in transit or illegible. A call or a visit to the department should solve this problem: explain that the package with the track number is yours, it comes from there, and you are really looking forward to it.
In addition to the indicated reasons for delivery failures, Russian Post uses the following as an explanation:
- force majeure circumstances (natural disasters, force majeure);
- the addressee left (there is no person with such data in the house or apartment);
- different.
And then what?
And for the addressee, what does “Unsuccessful delivery attempt” mean? Does Russian Post predict any definite development of further events? What will follow when the not given item is returned to the department? Various options are possible. Either it will wait for you and be delivered, or it will be sent back.
Often after such a "failure" the parcel is sent for sorting. This should not scare you: having arrived back with a bunch of others, your box again needs to be sent to the right branch, to a specific postman. Moreover, sorting is not necessarily carried out in a huge hangar filled to the brim with packages. In this case, most likely, this is just a couple of bags that will be disassembled right in your department.
Tracking by track code is a very convenient option for the one who sends or receives parcels. At any time, you can check at what stage of delivery, whether everything is in order with the weight (whether it has changed). Having an idea of what the "Unsuccessful attempt at delivery" of a parcel means, you can solve the problem without unnecessary nerves. In most cases, a phone call to the operator is enough for the status of your shipment to change to "Awaiting Delivery" again.
Today anyone can track their mail sent by "Russian Post". For this, there are special services that are able to unambiguously indicate where the parcel is now and what is happening to it. But if most of the statuses are more or less clear to the respondent, then one of them raises constant questions. What does "Unsuccessful delivery attempt" mean? "Russian Post" tried to hand it over, but failed? What is the reason that the transfer of the item to the recipient was not carried out? Who is to blame for this and how can the problem be solved?
Unsuccessful attempt
Of course, it is a shame when the long-awaited package, the movement of which you zealously followed throughout the entire journey, does not immediately fall into the hands, but passes this stage. To begin with, you need to figure out what "Unsuccessful delivery attempt" means. "Russian Post" with this status marks those items that, logically, should have been transferred to the addressee, but for some reason this did not happen. Some people who are waiting for an important package start to panic when they see these words. However, there is not much to worry about. This is really just an unsuccessful attempt at delivery, which means: "Russian Post" delivered the parcel safe and sound, it remains only to confirm your right to pick it up.
Reasons for failure
To figure out why your purchase from a store or a hotel from your relatives is still not with you, the explanations to the "Failed delivery attempt" status will help. What does "Refuse to receive" mean? And the "Incomplete Address"? Let's figure it out.
Explanations for the status "Failed delivery attempt"
An explanation of the status is indicated next to it if you track the shipment on the Russian Post website. In mobile applications, you can also see the clarification of information. True, they do not always correspond to the truth, but the human factor is to blame here, and not the system itself.
"Temporary absence of the recepient"
What does "Unsuccessful delivery attempt" mean ("Russian Post" specifies: "Temporary absence of the addressee")? What is the reason for the appearance of such an inscription? The parcel was brought to your home, but you were not there. A common situation for those who work daily at the same time as the postman. In this case, the explanation may also look like: "There is no addressee". Your shipment was returned back to the department, where you can receive it even without notice. Just tell the tracking number to the operator, the parcel will be found and given to you.
Some recipients complain that they deliberately do not leave the house during the day, so as not to miss the visit of the postman, and still see such an inscription opposite their track code. Most likely, no one brought the parcel in this case. Call your post office, explain the situation and arrange for delivery at a specific time. So you have a better chance that the postal worker will not neglect his direct duties, and the parcel will finally reach the address.
"The addressee will pick up the shipment himself"
Most often, this means that the representatives of the post office have agreed with you by phone that you will come to the department for the package. If no one has contacted you about this, but this status is worth it, call the operator and clarify the situation.
In some branches, it is put on all parcels by default. Especially if postmen practice paid door-to-door delivery, and you haven't ordered such a service.
What does "Unsuccessful attempt at delivery by mail for technical reasons" mean?
If at the moment when you came for your parcel, the light was turned off in the post office, or the operator's computer was frozen and it was not given to you, then the postscript "For technical reasons" will appear opposite the status. What does it mean - an unsuccessful attempt at delivery by mail. Then it all depends on what you come to in the dialogue with the representative of the department. Either you will be delivered home delivery, or you will need to choose the time for the visit again.
"Refusal to receive"
Have you changed your mind about receiving the parcel? If you do not claim it within a certain time, it will go back to the sender. In this case, he will have to pay for the departure route in both directions.
This is justified in the case of online stores with intrusive marketing: they send you products on a quarterly basis (sometimes even of their own choice), and you simply buy them back. Several parcels sent back may prompt the project management to delete your address from their database.
As for honest companies that work, if the buyer refuses to pay and receive goods, they can put you on the "black list of unscrupulous customers", which is common for most stores in the country. And subsequently, when placing a new order in any of them, you may be required to pay in advance or even refuse service.
"Delivery delayed at the request of the addressee"
You told the postman that the package will arrive at your address, but you will be away at that time? Or maybe the department called about the departure and you asked the workers to wait until you can come? Situations are different: a business trip, vacation or illness can prevent the addressee from receiving his parcel. In this case, postal workers can hold it until your visit, without sending it back as unclaimed.
Do I need to prove in some way that the reason for your absence is valid? In the vast majority of cases, this is not required. It is enough to describe the situation in words to the employee of the post office. Usually, operators go to meet the client in such situations, stipulating the dates on which he can pick up the parcel.
Incomplete / Inaccurate Address
What does "Unsuccessful delivery attempt" mean ("Russian Post" specifies: "Incomplete address")? What does this status say? If the address indicated on the parcel is incorrect or does not contain all the necessary information, then it may be delayed at the department. It is possible that the inscription with your data was damaged in transit or illegible. A call or a visit to the department should solve this problem: explain that the package with the track number is yours, it comes from there, and you are really looking forward to it.
In addition to the indicated reasons for delivery failures, Russian Post uses the following as an explanation:
- circumstances (natural disasters, force majeure);
- the addressee left (there is no person with such data in the house or apartment);
- different.
And then what?
And for the addressee, what does “Unsuccessful delivery attempt” mean? Does Russian Post predict any definite development of further events? What will follow when the not given item is returned to the department? Various options are possible. Either it will wait for you and be delivered, or it will be sent back.
Often after such a "failure" the parcel is sent for sorting. This should not scare you: having arrived back with a bunch of others, your box again needs to be sent to the right branch, to a specific postman. Moreover, sorting is not necessarily carried out in a huge hangar filled to the brim with packages. In this case, most likely, this is just a couple of bags that will be disassembled right in your department.
Tracking by track code is a very convenient option for the one who sends or receives parcels. At any time, you can check at what stage of delivery, whether everything is in order with the weight (whether it has changed). Having an idea of what the "Unsuccessful attempt at delivery" of a parcel means, you can solve the problem without unnecessary nerves. In most cases, a phone call to the operator is enough for the status of your shipment to change to "Awaiting Delivery" again.
Reasons for the failed transfer of the item
The term "Failed delivery attempt" used by branches Russian Post in the case when the postal item (parcel, letter, valuable parcel post) was not delivered to the recipient for one reason or another.
In case of unsuccessful delivery attempt, the postal item is placed at the point of issue of postal items closest to the recipient (post office).
In this case, the algorithm of actions of the addressee is quite simple.
You just need come to the address the point of issue specified in the written notice or the Internet history of tracking the movement of the postal item, present a passport, and receive the postal item.
Reasons for a failed delivery attempt
Reasons why the recipient do not get postal dispatch by post courier there may be several attempts to serve it.
- No addressee at the place of residence or registration at the time of delivery of the postal item for individual reasons. These are the stay of the addressee at the timehanding over the shipment at work, excommunication for an indefinite time on one's own business,untimely return from travel or business trip.
- Personal receipt the addressee of the postal item. The addressee is notified of the arrival of the shipment, he says that he will pick it up himself. At the same time, a mark is put on the shipment about an unfulfilled delivery attempt with an explanation that the addressee will pick up the parcel on his own.
- Technical reasons impossibility of receiving postal items. These reasons arisein case of power outages, problems with the Internet connection or the work of computers at the point of delivery of mail. These reasons are called temporary technical reasons for non-receipt of the postal item. After eliminating these reasons, it is not difficult to receive the postal item for the addressee.
- Error in pointing addresses made by the recipient. This reason is an indication by the addressee of an incorrect contact information(incomplete or inaccurate address) for the delivery of a parcel, parcel or letter. The recipient, in the event that it is possible to track the postal item, can receive it at the address of the place of delivery by presenting identity documents (passport).
- Deferred receipt mailing at the request of the recipient. This reason arises in the event of force majeure, emergency situations (urgent business trip, emergency hospitalization, hospital stay, etc.) In this case, it is necessary to inform the post office operator in advance about the temporary inability to receive the shipment, and postpone the time of receipt to a convenient date for this.
- Refusal to receive mailing by the addressee.A common routine situation associated with the refusal of the addressee to receive unnecessary, imposed advertising product in the form of letters from banks, advertising brochures and goods sent without the prior consent of the recipient.
Many chain stores, after purchasing any product from them, indicating the buyer's address, subsequently send him advertising products of their company in order to attract interest.
Also, many banks, after registering with them, having access to a person's personal information and his address, notify the addressee in writing about their new financial products and promotions, offering to use them. In this case, the operator, after receiving a statement from the addressee about the unwillingness to receive the shipment data, must return the parcel post or letter to the sender with a note “refusal to receive the shipment”.
How important is a failed delivery attempt to a recipient who is waiting for an important mail item that has not been received by them? What consequences can bear non-delivery of the postal item to the addressee?
You can be calm, nothing terrible has happened. Failed delivery attempt - regular, common situation... The wording "unsuccessful delivery attempt" only means that an attempt to deliver the postal item was made, but for a number of reasons did not take place.
The addressee (recipient) has the right, within a month, and in certain cases, and more (information must be checked with the operator of the branch), to come to the post office, present a passport, and receive the message. The post office has the right to send the postal item back to the sender only after the expiry of the waiting period, during which several advance notices about this must be sent to the addressee.
There will be no prompt dispatch to the place of departure. Yes, and in our century modern technologies track the path mailing by track number, and getting the shipment itself is much easier. Often, thanks to Internet tracking, the recipient knows about the status of the shipment much earlier than he receives a paper notice of it.
The Russian Post has a service for tracking sent, registered letters and parcels. This service is no longer new, but not everyone knows about it.
Let's take a closer look at what types of parcels the tracking service relates to, how you can see the "status" of a sent letter or parcel, and what the position in the "unsuccessful delivery" status means.
The letter sent by the addressee can now be tracked online by entering a specific code on the Russian Post website. This is the so-called OP code, it is printed on the receipt when sending a letter, postal workers always show where it is positioned. It should be noted that this service is applicable only to registered letters, ordinary letters do not have an OR-code and their status cannot be determined.
On the official page Russian Post in the upper part of the screen (on the right) there is an input line signed "track the parcel", the data of the OR-code is entered into it. Then you can see where the sent letter or parcel is now.
There you can see the following items: the parcel was sent from sorting center, the parcel arrived at its destination, an unsuccessful attempt to deliver to the addressee, the parcel left the place of receipt.
What does the failed delivery status mean? He has the following definitions.
Unsuccessful delivery, addressee unavailable- means that when the parcel arrived at the pick-up point, a notice was sent to the addressee's home address, which indicated the arrival of the parcel. Further, the subscriber must appear with an identity document to receive it.
The postman hands over this notice against signature, or leaves it in mailbox... If the subscriber, after receiving the notification, does not appear at the pickup point within three working days, then the parcel or registered letter acquires the status of an unsuccessful delivery attempt.
Unsuccessful delivery, the storage period for the parcel has expired, the notification of receipt was not handed over and was left in the mailbox, then within twenty working days the letter lies in the mail, awaiting delivery to the addressee.
If the recipient is not announced during this period, then the letter or parcel acquires the status of an unsuccessful delivery attempt and is sent back to the sender.
Unsuccessful attempt of delivery, wrong recipient address, means that this recipient is not registered at this address. An unreadable address or an incomplete address will also appear in the tracking status of the parcel or letter as a failed delivery attempt.
Unsuccessful delivery attempt due to force majeure (unforeseen) circumstances. This status can be associated with both the postal service and when trying to deliver a notice to the recipient.
In such a situation, the sender should find on the Russian Post website the office phone number of the department where the parcel or letter was received, and contact the post office to clarify the reasons for these circumstances.
Unsuccessful delivery, the addressee has a post office box, means that the recipient accepts notices of registered mail and parcels to this box. The notice was delivered to the P.O. Box, but the recipient did not appear for the parcel or letter.
Unsuccessful attempt of delivery, there is no home delivery. If the recipient lives in remote places (settlements, remote villages) and postal employees are not able to appear at the address.
When sending letters and parcels to such addresses, the sender needs to specify not only the data of the recipient and the address of residence, it is necessary to add and mobile number phone so that the post office can contact the recipient.
After the receipt of a parcel or letter at the post office, this parcel or letter is in the mail within 20 working days with the status of an unsuccessful attempt to deliver a registered letter or parcel. After the expiration of the specified period, the parcel is sent back to the sender's address;
Unsuccessful attempt of delivery, communication with the client has not been established. The status takes place when the parcel arrives at the point of issue, but upon delivery of the notice, it turns out that the recipient is absent at the place of registration during the delivery period and the subsequent set storage period for the parcel. The parcel or letter is stored at the point of issue for a specified period and is sent to the sender.
Unsuccessful delivery, National holiday. This status can be set when a parcel or registered letter arrives at the pickup point on a holiday, which also falls on the following weekend.
For this reason, the status of an unsuccessful delivery attempt will be active, after the mail employees re-deliver the notification to the recipient. If the subscriber does not receive the notification and does not appear within twenty working days, the parcel or registered letter is sent to the sender.
Russian Post has hot line, which is active on weekdays, you can use it to find out the phone number of the post office where the letter or parcel was sent.
Today anyone can track their mail sent by "Russian Post". For this, there are special services that are able to unambiguously indicate where the parcel is now and what is happening to it. But if most of the statuses are more or less clear to the respondent, then one of them raises constant questions. What does "Unsuccessful delivery attempt" mean? "Russian Post" tried to hand it over, but failed? What is the reason that the transfer of the item to the recipient was not carried out? Who is to blame for this and how can the problem be solved?
Unsuccessful attempt
Of course, it is a shame when the long-awaited package, the movement of which you zealously followed throughout the entire journey, does not immediately fall into the hands, but passes this stage. To begin with, you need to figure out what "Unsuccessful delivery attempt" means. "Russian Post" with this status marks those items that, logically, should have been transferred to the addressee, but for some reason this did not happen. Some people who are waiting for an important package start to panic when they see these words. However, there is not much to worry about. This is really just an unsuccessful attempt at delivery, which means: "Russian Post" delivered the parcel safe and sound, it remains only to confirm your right to pick it up.
Reasons for failure
To figure out why your purchase from a store or a hotel from your relatives is still not with you, the explanations to the "Failed delivery attempt" status will help. What does "Refuse to receive" mean? And the "Incomplete Address"? Let's figure it out.
Explanations for the status "Failed delivery attempt"
An explanation of the status is indicated next to it if you track the shipment on the Russian Post website. In mobile applications, you can also see the clarification of information. True, they do not always correspond to the truth, but the human factor is to blame here, and not the system itself.
"Temporary absence of the recepient"
What does "Unsuccessful delivery attempt" mean ("Russian Post" specifies: "Temporary absence of the addressee")? What is the reason for the appearance of such an inscription? The parcel was brought to your home, but you were not there. A common situation for those who work daily at the same time as the postman. In this case, the explanation may also look like: "There is no addressee". Your shipment was returned back to the department, where you can receive it even without notice. Just tell the tracking number to the operator, the parcel will be found and given to you.
Some recipients complain that they deliberately do not leave the house during the day, so as not to miss the visit of the postman, and still see such an inscription opposite their track code. Most likely, no one brought the parcel in this case. Call your post office, explain the situation and arrange for delivery at a specific time. So you have a better chance that the postal worker will not neglect his direct duties, and the parcel will finally reach the address.
"The addressee will pick up the shipment himself"
Most often, this means that the representatives of the post office have agreed with you by phone that you will come to the department for the package. If no one has contacted you about this, but this status is worth it, call the operator and clarify the situation.
In some branches, this status is assigned to all parcels by default. Especially if postmen practice paid door-to-door delivery, and you haven't ordered such a service.
What does "Unsuccessful attempt at delivery by mail for technical reasons" mean?
If at the moment when you came for your parcel, the light was turned off in the post office, or the operator's computer was frozen and it was not given to you, then the postscript "For technical reasons" will appear opposite the status. What does it mean - an unsuccessful attempt at delivery by mail. Then it all depends on what you come to in the dialogue with the representative of the department. Either you will be delivered home delivery, or you will need to choose the time for the visit again. 
"Refusal to receive"
Have you changed your mind about receiving the parcel? If you do not claim it within a certain time, it will go back to the sender. In this case, he will have to pay for the departure route in both directions.
This is justified in the case of online stores with intrusive marketing: they send you products on a quarterly basis (sometimes even of their own choice), and you simply buy them back. Several parcels sent back may prompt the project management to delete your address from their database.
As for honest companies working with cash on delivery, if the buyer refuses to pay and receive the goods, they can put you on the "black list of unscrupulous customers", which is common for most stores in the country. And subsequently, when placing a new order in any of them, you may be required to pay in advance or even refuse service.
"Delivery delayed at the request of the addressee"
You told the postman that the package will arrive at your address, but you will be away at that time? Or maybe the department called about the departure and you asked the workers to wait until you can come? Situations are different: a business trip, vacation or illness can prevent the addressee from receiving his parcel. In this case, postal workers can hold it until your visit, without sending it back as unclaimed.
Do I need to prove in some way that the reason for your absence is valid? In the vast majority of cases, this is not required. It is enough to describe the situation in words to the employee of the post office. Usually, operators go to meet the client in such situations, stipulating the dates on which he can pick up the parcel.
Incomplete / Inaccurate Address
What does "Unsuccessful delivery attempt" mean ("Russian Post" specifies: "Incomplete address")? What does this status say? If the address indicated on the parcel is incorrect or does not contain all the necessary information, then it may be delayed at the department. It is possible that the inscription with your data was damaged in transit or illegible. A call or a visit to the department should solve this problem: explain that the package with the track number is yours, it comes from there, and you are really looking forward to it.
In addition to the indicated reasons for delivery failures, Russian Post uses the following as an explanation:
- force majeure circumstances (natural disasters, force majeure);
- the addressee left (there is no person with such data in the house or apartment);
- different.
And then what?
And for the addressee, what does “Unsuccessful delivery attempt” mean? Does Russian Post predict any definite development of further events? What will follow when the not given item is returned to the department? Various options are possible. Either it will wait for you and be delivered, or it will be sent back.
Often after such a "failure" the parcel is sent for sorting. This should not scare you: having arrived back with a bunch of others, your box again needs to be sent to the right branch, to a specific postman. Moreover, sorting is not necessarily carried out in a huge hangar filled to the brim with packages. In this case, most likely, this is just a couple of bags that will be disassembled right in your department.
Tracking by track code is a very convenient option for the one who sends or receives parcels. At any time, you can check at what stage of delivery, whether everything is in order with the weight (whether it has changed). Having an idea of what the "Unsuccessful attempt at delivery" of a parcel means, you can solve the problem without unnecessary nerves. In most cases, a phone call to the operator is enough for the status of your shipment to change to "Awaiting Delivery" again.