How to call an extension number from mobile. How to dial the number from the city on the cell. How to determine what you have an extension number
Very often in order to reach the right person in the office, you need to dial a certain extension number. Such a system simplifies the work to the secretaries or the operator, which are engaged in the redistribution of office calls, and also reduces the time to expect switching to the required subscriber. The presence of an extension system confirms the seriousness of the business and the status of the company.
First, dial the main number of the organization and wait for the answering machine to answer. The answering machine will report what an extension number refers to a specific department. If you have never gained an extension number and it is difficult to imagine how to do it, you can wait for the operator to which you automatically fall after the response date message. Tell the operator to whom you want to talk, and you will definitely develop to the desired subscriber.
The PBX system with extension numbers is the best of world practices in telephone communication For business of any scale, which is allowed to tie a huge number of employees of one company, even located in different cities, and at the same time take just a few telephone lines. And the set of an additional number is convenient way Get to the desired addressee without unnecessary wires.
Most private firms and companies use additional numbers, which make it possible to connect to individual departments or certain employees. From the article you will learn how the extension numbers work, as well as the method of seting additional numbers on your mobile phone.
What is an extension number
Companies and private firms often indicate one or more phone numbers. Usually it is only a mobile or in addition to the city number. Or 2-3. mobile numbers different cellular operators. When you call at the specified number, the operator will raise the operator or the answering machine is started with a proposal to select the appropriate menu item. The selected digit is an extension number.
Another example when a live operator switches you to another specialist. At the other end of the wire introduced certain number, after which switching to another specialist. In this case, the number is also called the operator as added. If you enter an extension number in advance, you will receive automatic redirection to a specific employee or department, bypassing the living operator or the answering machine.
How to dial an extension number
For a set of an extension number, you need to know the exact combination of numbers and the order of the dialing. Under the order of the dialing, it is necessary to understand the use of "pause" or "expectations".
Pause is installed when after dialing it is necessary to immediately enter an extension number. The pause symbol denotes the comma - ",". So in combination "55555,123" on the left side of the phone number - 55555, and on the right side of the extension number 123.
Waiting is indicated in the form of a point with a comma ";". The expectation function is used when before pressing the extension, it is necessary to wait for the conversation of the answering machine.
Procedure for adding pause and expectations:
Open the dialer application.
Enter the phone number.
Press the button in the form of three points to call the hidden menu.
IN context menu Select "Add pause (2 seconds)" or "Add Waiting".
After the sign, enter an extension number.
The more effective communication between the members of the team and the company's clients, the more effective there will be their activities. The excess moments "on the wire" - non-disabilities. Additional (it is an internal) Number allows you to determine which it is exactly necessary to communicate the calf before in one of the departments will be the call signal. This function saves the time of both sides.
What it is?
The extension number is a special code assigned to the telephone line or the company's division. It is distinguished by two components:
- leading phone number of the enterprise;
- additional connecting subscriber with a specific department or personally with an employee.
The extension number consists of four digits. The first two are the number of the unit in the list of forwarding, and the two seconds are a personal employee identifier.
From the point of view of digital telephony, an additional number is an forwarding point in. A mobile phone employee, a communicator program on its PC or tablet, Skype account or city network number can be performed.
One for everyone and everything for one
The extension number is running in the following way: For all employees, the "main" number comes in the incoming call. The subscriber introduces the Robot PBX with the circle of his interests, the program will call the call where necessary. As a result, the incoming number is one for all customers, and all employees of the company - to its services. Just press the correct combination of buttons.
Forwarding incoming call A specific employee can be performed in two ways. The first is an ordinary translation: the operator takes the call and either itself solves the subscriber's question, or switches it to a competent specialist. Similar translation is common practice in call-centers and technical support services.
If incoming calls relate to a very wide range of issues, apply the translation with advice. At the same time, the worker who accepted the call will pre-give itself the extension number of colleagues and discusses the situation with it. This type of translation is often used by the secretaries.
Time! And ready
What way to type an extension number? First you need to enter numbers of the main number, then wait until a nice voice ask for a phone to the tone mode. We will upset those who have a vintage disk phone on the table - not rolling. Only the buttons of stationary, cellular, tablet, computer (if you use telephony -ip). On wired devices there is a special switch that allows you to translate the phone to the tone mode, and it can be done through the menu for a wireless machine.
And how to act if the extension number you want to dial from the device cellular communication? The algorithm is:
- Call the main number.
- Listen to the end of the answering machine message.
- Without going to the tone mode, dial the dreamer.
Sometimes the connection is incorrect. In this case, there is no need to return to the beginning of the algorithm and re-listen to the answering machine. It is better to ask the employee with whom the PBX connected you to translate the call on his colleague.
Two! And ready
A detailed list of departments (or - directions of activity) of the organization will announce. Are you interested in the range and price? You have to marketers. Problems with documents - Lordel in touch. Financial issues? In accounting, too, there is a phone. Listen carefully and click the desired button.
At your disposal there is a specific appearance of the phone number (specified on the business card, in E-mail, personally, with whom you want to talk)? You can cute answering machine and not listen. Cancel boldly (if you are confident that your phone is in the tonal mode).
Now I'm sure!
The explanation took more time than the call itself. In practice, only 30-50 seconds after registering the incoming your call will be redirected to where you need. Believe me, it is much faster than as in the old "good" era of analogue calling for hours to dial into the admission to get the same information from the reorgana and not always polite secretary. The internal number actually saves time.
Want for yourself?
They penetrated, and decided to optimize their own business, interests how to add an extension number? Phased instructions:
- First, decide on the provider. The "usual" number is no longer an argument - you can save it by changing the operator and even the type of communication services. And urban, and mobile with ease are redirected to the number you need (and beneficial). We advise you to choose a provider that part of the internal numbers offers a basic service kit. Evaluate the needs of your business and accept the optimal solution.
- Leave the application on the website or in the office of the selected operator. In the shortest possible time you will help connect and configure the connection in a new way.
- Enjoy the capabilities and advantages of the topner. You will not have time to look around, as the benefit from the decision taken by the Coin Coin will be booked in accounting reports.
How best to use an extension number, challenge and without tips. Almost no one knows the structure of the native firm. Determine the burden on the departments and select the numbers assigned to them. The rest will help to make the technical support service.
Why do you need it?
What does the extension number mean? First of all, the status of the organization, its desire to organize its activities as convenient as possible for business partners, take care of their time. But listed pluses are not the only one.
"Cloud" PBX with the "Extension Number" feature allows you to create a virtual office optimal for business in the way. The director may be abroad at negotiations with suppliers. Head of Sales Department - leave inspection in a distant branch. The chief engineer is to get lost in workshops at work. But all of them - like the secretary, and the ordinary manager, and the programmer who did not leave the office, are constantly in touch with each other, with other employees and customers. At any moment, they can discuss working issues as if they were placed in neighboring cabinets.
The virtual office entails a decrease in enterprise costs (for rent, office equipment, equipment for communication, etc.) and flexible workflows. Each employee may have so many additional rooms as it is necessary for the best execution of labor duties - "cloud" PBX allows this. And this means that the number of processed incoming calls is approaching 100%.
Reasonable savings on one side and permanent influx of customers on the other provide a stable increase in the company's profits. Thus, an extension number is an effective business tool that allows you to achieve not only tactical, but also a strategic advantage in your market niche. / P\u003e
Currently, almost every enterprise organizes coordinated work by introducing additional numbers. The extension number is a numerical identifier that is assigned a certain line of the enterprise or its department. It consists of 2 parts: the 1st part is the main phone number, the 2nd is the added, which connects you to the desired department or person.
What is an extension number?
To understand how to call for an extension numberIt is necessary to understand what he represents. This is a redirect point in a virtual automatic telephone station, which is assigned 1 of the external phone numbers of the employee (urban, mobile, SIP or Skype account, etc.). The extension number has a four-digit format - from 0001 to 9999, which is limited to the maximum number capacity of the redirect points of the virtual number.
The 1st 2 digits of the extension number mean the sequence number of the redirection list, and, as a rule, belong to the 1st department of the company. 2nd 2 digits are the sequence number of the department employee.
What are the additional numbers need?
Unified telecommunication space of the virtual number in cloud PBX Especially real physical boundaries and reduces distances. Its ability to build activities of various commercial and public structures without additional costs for premises, office equipment, etc. Costs.
Modern companies are a premises separated by bulkheads to individual sections. These sections are the staff who perform their work. Everyone workplace Equipped with a computer and telephone. To contact a specific person, you need to call the company's main number. When the connection occurs, you type an extension number, after which the desired contact is installed.
The use of additional numbers is expanding because they are convenient, fast and easy to use, you do not need to spend money on additional equipment. Taking into account the obvious fact, which is that all employees have their own cellular and, many have yet survived, home phones, the virtual station allows you to translate call to any of them. Translation can be performed not only on the phone, but also on SKYP or voice mail.
How to dial an extension number from a mobile phone?
First you need to explore the phone number of the enterprise. How to call the operator MegaFon - 1st part of the number is the main number of the organization, and the 2nd, which is taken into the brackets is added. Dial the main number of the organization on your mobile phone and call. You must answer the answering machine. Listen completely to it, otherwise, a failure may occur, and you will have to dial the number. At the end of the message, you will hear the listing of the main addition numbers and the proposal to dial the desired after the characteristic signal. Dial the extension number and wait for the answer.
Unlike a stationary phone, mobile to translate into tone mode is not required, they do it automatically.
In some cases, the automatic telephone station (PBX) can connect you incorrectly. If this happened, it does not need to be disconnected and re-produced an operation to set the number. You should contact the responding and ask him to independently switch you to the department or a specialist who is needed. The company's employees relate to such a situation loyally. If you caught a person who did not want to switch you, you will have to recruit an additional number again.
How to dial an extension number in the tone mode?
Most modern wired phones There are special switches indicated as "Pulse-Tone". If you are connected to a modern email PBX, which supports the tone mode, constantly hold this switch in the "Tone" position. If the tone mode is necessary for you only during calls to reference or similar services, it is not very convenient to use such a switch. It is faster to wear, and some devices at all react to changing this position only after the tube turns out to be laid and again removed.
IN cordless phones Switching to the tone mode is carried out through the menu. Only using this method when calling back help services is not very convenient. If your PBX does not support the tone mode, temporary switching is performed as follows: Call the help service in a pulse mode, press the "Star" button. After, all further keystrokes will cause a series of tone signals. When you put the phone, the phone will automatically switch to the pulse mode.,
By calling on additional numbers from mobile phones, you do not need to switch to the tone mode. Even if you do not hear, they are still transmitted to the subscriber. If it turns out that there is no reaction to keystrokes, find the item in the phone menu that allows you to enable DTMF signals transmission, and activate it.
Sometimes it becomes necessary to transmit tonal signals from wired phones, where there is no tone mode. This machine can be both a button and disk. In this case, switch your phone into such a mode so that the tonal signals can be distributed directly from the speaker.
During calls to multichannel numbers of office centers and large corporations There is a need to enter an extension number to contact the desired specialist. Using this option facing cellular subscribers and stationary phones.
The need to introduce additional numbers is associated with lines overload. The general number of the enterprise or organization comes many calls so as not to occupy the line, and immediately redirect the calf subscriber to the desired employee, introduced additional combinations of numbers. A specific code is attached to each line of the line, knowing which you can easily call the subscriber you are interested in.
How to find out if you need to enter an extension number in your case:
- the number can be indicated by the contact information of the organization, while it is concluded in brackets;
- the official website of the company on the Internet may contain detailed instructions How to contact each of the specialists;
- call the administrator and clarify contact information facial you are interested in;
- during the call, according to the specified telephone, the voice informant will report the need to choose an additional room for connecting to a specialist.
Enter the desired combination of numbers can be manually or using automatic mode. Smartphones and tablets are equipped with programs that allow you to save rooms with an add-on combination of numbers and weathered pauses. It is convenient if you often make calls on specialized multi-channel numbers and social services and various institutions.
How to enter a manual extension number on cell
Avoid manual entry problems digital combination On the keyboard of the mobile phone will help compliance with the algorithm of simple actions:
- Dial the contact number.
- Wait for a voice informant answer. After the recommendation of the translation of the device into the tone set, you should not take any actions. Modern telephone models are initially configured to this mode, so you should simply wait for the following recommendations.
- The voice of the answering machine will inform about the further possibilities of transition to the sections of the services menu or the numbers of specialized professionals.
- You will be left to enter the desired combination of signs or numbers and expect a response.
A failure may occur in any system. This case provides the possibility of connecting to the administrator. In such a situation, you need to listen to information or ask for a specialist to associate you with your face.
Automatic call settings for an extension number
All models of modern phones provide an automatic set of additional numbers. This feature is very convenient if you often call the Bank's support service, mobile operator Or office of a large company.
The option provides the ability to enter a complete combination of numbers and additional digits with a pause placement in those places where they are needed.
For example, during a call, the cellular consultant, the voice informant offers the input of the symbol combination to connect with a particular profile line. While listening to information, a pause is waiting for, after which you click the desired key. IN automatic mode This digit is entered by the device.
To record contact with an extension number called in an automatic set, you must perform the following steps:
- Open the keyboard and enter the subscriber number.
- Perform one press on the key with the "..." dot.
- In the window that opens, options for set functions will be reflected. Here you need to select "Add pause (2 seconds)" or "Add Waiting".
- After recording the interval, enter an additional number.
- Now that the input is completed, you can save the number to the contacts of the device. When typing such a number, there is no need to additionally enter characters and numbers.
Determine how much time it takes a set of an extension number, you can during the call. Selecting a pause or expectation depends on the duration of the interval. During a call using automatic set Additional combination, the device will independently perform a dialing, regardless of its duration. The pause time will be marked on the screen of the comma ",". Waiting is displayed with a semicolon. If you select the standby mode, the number of punctuation ";" will be displayed after the number.
To understand what the automatic informant implies when he asks you to go to a tone set mode, you need to understand this matter.
Mobile mode does not require effort
After requesting an informant, you wonder: what needs to be done to go to the tone set mode on your mobile phone? The answer is that nothing needs to do, because the mobile phone is initially configured to this mode. Therefore, users of mobile phones need to simply enter an extension number.
The request of the informant only to subscribers of stationary phones. This is due to the fact that the automatic telephone stations of our country are functioning in a pulse set mode.
What is the difference between the tonal regime from the impulse
In the tonal mode, the signal is transmitted as a certain frequency. According to a similar basis, radio and radio receivers work. Similar to how you configure radio automotive magnetic On your favorite wave, a set of digits of numbers is carried out. The numbers of the subscriber phone number correspond to different frequencies.
The pulse kit differs from the tone in that in this case the signal is transmitted during a certain combination of circuit and open circuit. Each digit corresponds to a certain algorithm of actions. This process is accompanied by sound clocks that the subscriber is heard in the stationary telephone tube during the number dialing. The communication system reads digital values \u200b\u200band converts them to the number.
There are several options for action to go to the tone mode on a landline phone:
- if you have a button marked with an asterisk "*", when you press it, the answering machine informs about the phone's transition to the tone set;
- if there are no buttons with an asterisk on your device, then the letter "T" is used instead;
- instructions for the transition to the tone mode can be in the instruction manual for your device;
- if the above methods are not suitable for you, you can refer to the search engine on the Internet.
To do this, enter the brand and model of the device. This information can be applied on the device housing and on the package. After reading the device, write the word "instruction" and activate the search. Search system Suggest possible options, among which you can choose the most understandable and find the necessary information.
To go to a tone set mode, the "*" and "+" keys can be involved, as well as their combinations. Before moving, you need to find out which option is provided for your device.
How to call with an extra room from a city phone
Using a pulse set
Given the fact that the telephone stations work with a pulsed set, users may have a question: how to make a dialing to additional numbers? To do this, use the "*" key immediately after installing the connection. You need to press the key at the moment when the beeps will be heard.
Calls to additional rooms are more profitable from a landline phone. During calls to additional charges, payment is removed as during calls to city numbers. Therefore, during the conversation on mobile phone Funds on the balance can end faster than you expect.
Tonal Range Sounds
Before calling an extension number from a landline phone, you need to figure out how to implement it.
Determine what mode your device works, you can on the characteristic sounds in the phone tube. The tone sound of the beeps is characteristic of the tonal set mode. With a pulsed set, clicks and crackles are heard.
If a pulse mode is turned on on your device, then enter an additional combination of numbers will not work. To go to the desired mode, examine the capabilities of the device from which the call is carried out. Using the "*" key or the other adapted device adapted for this device, a one-time transition to the tone mode will be performed. All subsequent calls will be carried out in a pulse mode.
For certain brands and models of devices, there are own key combinations that help change the mode.
Owners siemens devices Gigaset To change the set mode, you must take the following actions:
- press the "Call" button;
- dial "10" to activate the menu;
- press the "1" key corresponding to the transition to the tone set.
For Voxtel phones, another option is provided. First you need to use the programming button and enter the key combination "*", "2", "2". Waiting for sound signal, It is necessary to press the asterisk again and the programming button.
For DECT phones, developers have provided a key to switch between dialing modes.
Modern Panasonic Stationary Phones are equipped with a mode switch. It is located in the side of the device. The smooth switch in the form of the slider moves to the "Tone" icon to go to the tone set. In obsolete models of this brand, the transition is performed using the menu.
There are certain nuances that should be explored before carrying out calls from stationary phones in the tonal mode.
In contacts of organizations using additional numbers, the additional combination of numbers is indicated in brackets. To call such a number, use the following algorithm:
- Dial the number of the main number and click the call button.
- Wait for a voice informant answer.
- Translate the phone to the tone set mode.
- Type the desired combination of auxiliary number, making sure that the device is translated into the tone mode.
Some models of devices are equipped with a special PULSE-TONE key, this option facilitates the user's task. After all manipulations, it remains to wait for the connection.