MTS Call Center for corporate clients. How to contact MTS operator directly. Single short number

Some cellular relationship problems can be solved only with the help of technical support specialists. These specialists have access to the billing system, and if necessary, can direct one or another application in one or another technical or financial service. Own hotline is available at each operator cellular communication, including MTS. How to get through specialists of technical support from certain phone numbers - Tell our review.

Telephone hot line MTS

0890 or 8-800-250-0890

The MTS hotline is capable of solving almost any subscriber problem. Anyone who has a mobile or city telephone in its disposal can be called here. The hotline number is listed on each connection with the connection - it is enough to take the packaging from under the SIM card and twist it in your hands. One of the parties will necessarily indicate the reference service number (on new SIM cards it is not specified). By the way, everyone calls here are accomplished absolutely free..

One of the very first reference services - 0890 . Remember these numbers is easy, but if there are difficulties with memorization, you should be taken to your phonebook. Another place where the MTS subscriber service telephone is specified is the subscriber agreement, the same piece of paper that everyone signs without looking. It is there that can be found in the help of the help desk.

Not so long ago, MTS company appeared universal number In the usual format, dialing through the "eight". It is a short number dumble 0890. He is recruited - 8-800-250-0890 . By gaining this number, we fall into the same help desk that works in a short number 0890. Calls from MTS phones to this number are performed completely free. Making a call, you need to be ready to wade through a branching voice menu - carefully listen to the prompts voice assistant And follow his instructions.

Calling to a hot line MTS, it should be understood that all consultants can be occupied - this often happens during the peak hours, when a huge number of subscribers are trying to call the help service. You need to show patience and wait for the operator's response. If there is no strength to endure and wait, try to call later - it often happens that after half an hour, the time of the response of specialists does not exceed one minute. IN

are you in international roaming, and you have problems with communication or billing? It makes no sense to contact local communication operators - they do not solve the problems of guest subscribers. You need to call the MTS hotline. But you have become native numbers 0890 and 8-800-250-0890 you can forget - in roaming they are useless. If you are going on a long trip, write down the number in the phone book +7-495-766-0166 .

Calls to it are carried out completely free from anywhere in the world - Call and ask questions you need.

MTS hotline for subscribers of other operators

In order to get through to the MTS hotline from the phones of other telecom operators (from other mobile or stationary phones), need to use number 8-800-250-0890. As for the short number 0890, it is available exclusively from MTS numbers - to call it from numbers of other operators is useless.

Internet technical support for MTS customers

You can get answers to your questions through the Internet, on the official website of MTS. There is a section of help and service, which published answers to the most frequently asked questions. There are also some confusing issues here, find answers to which is difficult. If this section does not help, you can press the "Assue Question" button and fill out the appropriate questionnaire. It is indicated here:

  • Type of circulation;
  • Region;
  • The subject of the issue (from the list);
  • The text of the question (randomly);
  • Contact information (including email address).

Using this form, describe your problem completely to get the most detailed answer. You also need to remember that this is not an online assistant, and an instant answer here is impossible - wait, you will definitely answer!

MTS hotline, you can find out information about tariffs, tariff options, services, home Internet, digital, cable or satellite TV, services mobile communications and mobile Internet From the phone, tablet, USB modem. The hotline works around the clock.

MTS hotline number

  • Hotline number - 8-800-250-08-90

MTS Hot Line Menu Structure

  • 1. Interested home Internet, digital, cable or satellite TV.
    • 1. Solving technical issues.
      • 0. Connection with a specialist.
      • 1. Check the status of a technical application.
      • 2. Internet does not work.
        • 0. Connection with a specialist.
        • 1. Settings for connecting the operating system or equipment.
          • 0. Connection with a specialist.
          • 7. Receiving information about settings as an SMS message if you are calling from a mobile phone.
        • 2. When entering the Internet, an error appears.
          • 0. Connection with a specialist.
          • 1. If an error 691 or 629 appears when connected to the Internet.
          • 2. If an error 769 appears when connected to the Internet.
          • 3. If an error 718 appears when connected to the Internet.
          • 4. If an error 734 appears when connected to the Internet.
          • 7. Get a link to a document with a description possible errors Connections if you are calling from a mobile phone.
        • 3. When you enter the Internet you have low speed or connection breaks.
          • 0. Connection with a specialist.
      • 3. Does not work home television.
        • 1. If there is no broadcast of the channels completely.
            • 0. Connection with a specialist.
        • 2. If there is no transmission of channels in part.
          • 1. If you are using a CAM module to view digital TV.
            • 0. Connection with a specialist.
          • 2. If you use a TV console.
            • 1. If the model of your console DCD-2304.
            • 2. If the model of your console DCD-2204.
            • 3. If the model of your console DCD-3011.
      • 5. Setting satellite TV.
        • 7. If you are calling from a mobile phone, then you will be referenced to the video structure.
      • 6. Check the personal account balance for linear satellite TV clients, home Internet and television.
      • 7. More information about the service "Promised payment".
    • 2. Check the balance, restore the login and password to access your personal account, learn about the methods of payment and on new tariff offers.
      • 1. Refinement of the balance and access to your personal account.
        • 0. Connection with a specialist.
        • 1. Check the balance.
          • Enter your personal account number, then click "#".
        • 2. Read more about a free request from a mobile phone * 222 #.
      • 2. Payment for services.
        • 1. Getting information about MTS salon addresses.
        • 2. More about the service "Promised Payment".
      • 3. Shares and new tariff offers of the company.
    • 3. Connect home Internet and television, satellite TV.
      • 1. If you are interested in home Internet or television.
      • 2. If you want to connect satellite television.
  • 2. Mobile and mobile Internet services from the phone, tablet, USB modem.
    • 1. Pay for services from a bank card, connect the "promised payment" or take advantage of "capabilities at zero".
      • 0. Communication with the operator.
      • 1. Replenishing your MTS account from a bank card.
        • 1. Top up the phone's account from which I made a call.
          • Enter the sixteen digit card number, from which the funds will be written off.
        • 2. On the number of another MTS subscriber.
          • Enter the subscriber number whose account will be replenished in a ten-digit format.
      • 2. "Promised payment".
        • 1. Connect the service.
      • 3. Learn about the latest received payments.
        • 1. Listen to the information about the service "Easy Payment".
          • 1. Find out how to make payments and translations.
          • 2. Find out the features and service limitations.
        • 2. Get SMS with a description of the "Easy Payment" service.
        • 3. Get SMS with limitations of the service "Easy payment".
      • 4. Service "on full trust"(Stay in touch with a negative balance).
        • 1. Connect the service.
          • 1. To confirm.
          • 2. For failure.
        • 2. Short description in the form of SMS.
      • 5. Pay not only MTS services from MTS, but also home Internet, utilities and utilities services and much more using the "Easy Payment" service.
      • 6. More details O. mobile application "My MTS".
    • 2. Protect yourself and loved ones from unwanted write-offs, calls and SMS.
      • 1. Control the balance and all connected services in the mobile application "My MTS".
        • 1. Get SMS with reference to downloading the application.
      • 2. Learn what they write off the funds from your account.
      • 3. Refuse paid subscriptions.
      • 4. Block unwanted SMS mailing with short numbers.
        • 1. Details about the service in the form of SMS.
      • 5. Fence yourself from unwanted call and SMS.
        • 1. Connect the service.
          • 1. Confirmation.
          • 2. Failure.
        • 2. Details about the service in the form of SMS.
      • 6. Block or restore the SIM card.
        • 0. Connection with a specialist.
        • 1. To urgently block the SIM card with which you appeal or other, which was lost or broken.
          • 1. Lock the SIM card with which to appeal.
            • 1. Adding a voluntary lock.
              • 1. Confirmation of the operation.
              • 2. Cancel operation.
            • 2. Deleting voluntary lock.
              • 1. Confirmation of the operation.
              • 2. Cancel operation.
          • 0. Communication with a specialist, to block the SIM card, which was lost or broken.
        • 2. Information on how to restore the SIM card or make delivery.
      • 0. Contact the operator.
    • 3. Find out pro favorable tariffs and service management.
      • 1. Select a convenient tariff.
        • 2. The tariff "SMART".
          • 1. Go to the tariff.
            • 1. Confirmation.
            • 2. Failure.
          • 2. Short description in the form of SMS.
        • 3. The tariff "SMART +".
          • 1. Go to the tariff.
            • 1. Confirmation.
            • 2. Failure.
          • 2. Short description in the form of SMS.
        • 4. The tariff "Smart Top".
          • 1. Go to the tariff.
            • 1. Confirmation.
            • 2. Failure.
          • 2. Short description in the form of SMS.
        • 5. The tariff "Smart Mini".
          • 1. Go to the tariff.
            • 1. Confirmation.
            • 2. Failure.
          • 2. Short description in the form of SMS.
        • 6. Tariff "Super MTS".
          • 1. Go to the tariff.
            • 1. Confirmation.
            • 2. Failure.
          • 2. Short description in the form of SMS.
      • 2. Tariff for tablet or modem.
        • 1. Special tariff for tablet.
          • 1. Go to the tariff.
            • 1. Confirmation.
              • 2. Failure.
          • 2. Short description in the form of SMS.
        • 2. Tariff for modem.
          • 1. Go to the tariff.
            • 1. Confirmation.
            • 2. Failure.
          • 2. Short description in the form of SMS.
        • 3. One Internet package on all devices.
      • 3. Internet without changing the tariff.
        • 1. Select the required volume of the Internet with the options "mini", "Maxi", "VIP".
          • 1. The option "Mini".
            • 1. Connect the option.
              • 1. Confirmation.
              • 2. Failure.
            • 2. Short description in the form of SMS.
          • 2. The option "Maxi".
            • 1. Connect the option.
              • 1. Confirmation.
              • 2. Failure.
            • 2. Short description in the form of SMS.
          • 3. The option "VIP".
            • 1. Connect the option.
              • 1. Confirmation.
              • 2. Failure.
            • 2. Short description in the form of SMS.
        • 2. The option "Bit 2".
          • 1. Connect the option.
            • 1. Confirmation.
            • 2. Failure.
          • 2. Short description in the form of SMS.
        • 3. Option "Super Bit".
          • 1. Connect the option.
            • 1. Confirmation.
            • 2. Failure.
          • 2. Short description in the form of SMS.
        • 4. Share the Internet with friends and loved ones.
          • 1. Short description in the form of SMS.
      • 4. Travel savings.
        • 1. On trips to Russia.
          • 1. Connect the option.
            • 1. Confirmation.
            • 2. Failure.
          • 2. Short description in the form of SMS.
        • 2. In other countries.
          • 1. The option "Zero without borders".
            • 1. Connect the option.
              • 1. Confirmation.
              • 2. Failure.
            • 2. Short description in the form of SMS.
          • 2. The "Bit abroad" option.
            • 1. Connect the option.
              • 1. Confirmation.
              • 2. Failure.
            • 2. Short description in the form of SMS.
      • 5. Bonuses for you and promotions MTS salons.
        • 1. Bonuses for using MTS services.
          • 1. About MTS Bonus.
          • 2. Registration in the program.
            • 1. Get a link to the registration page.
          • 3. How to accumulate balls.
          • 4. What can I spend bonus balls.
          • 0. Connection with a specialist.
      • 6. Management of tariffs and services independently.
      • 0. Contact a specialist.
    • 4. If you cannot enter the Internet.
      • 0. Communication with a specialist.
      • 1. Too low internet speed.
        • 1. Getting referenced by SMS to My MTS application.
        • 2. Description of the "Turbo Button" option.
      • 2. Need settings.
        • 1. Get a message with manual settings For iPhone.
        • 2. Get a message with manual settings for your phone on operating system Android.
        • 3. Get a message with manual settings for the phone on the operating room windows system Phone.
        • 4. Get a message with manual settings for some of the first Nokia smartphones.
        • 5. Get a message with manual settings for your phone on the Bada platform.
        • 6. Get a message with manual settings for a regular keyneg.
  • 3. Bank cards MTS Money.
    • 1. Obtaining a PIN code, a remnant request and other operations.
        • 1. Getting or changing the Card PIN.
          • Enter the last four digits of your card number.
        • 2. Obtaining the control code.
      • 2. Information about the remaining of funds, payments and other operations on your MTS Money card.
        • 1. Balance of funds on your card.
        • 4. Map Lock.
            • Enter the card number, at the end of the input, click "#".
          • 2. Connection with a bank specialist.
        • 5. Change telephone access to the map.
          • Enter the card number, at the end of the input, click "#".
        • 6. To carry out identification in order to handle a service statement.
          • Enter the series and number of your passport, at the end of input, click "#".
        • 7. Receive information about the remainder money on a gift prepaid map.
    • 2. Remote Internet, SMS services, Service "Autoplating".
      • 1. Internet banking.
      • 2. SMS Bank.
      • 3. Service "Autoplating".
    • 3. Replenishment of the account, payment of services.
      • 1. How to make money to the account.
      • 2. How to pay for services with a map.
    • 4. Managing additional options and changing the phone number for MTS Smart Money.
      • 1. Find out about the "Mobile" option.
      • 2. Find out about the "Shopping" option.
      • 3. Learn about the option "Accumulative plus".
      • 4. Learn about the "Journey" option.
      • 5. Connect or disable the option, or change the phone number according to the MTS Smart Money program.
        • 1. Connecting additional options "Mobile", "Shopping", "accumulative plus" or "journey".
          • 1. Connect the "Accumulative Plus" option.
          • 2. Connect the "Mobile" option.
            • Enter the series and passport number, at the end of the input, click "#".
          • 3. Connect the "Shopping" option.
            • Enter the series and passport number, at the end of the input, click "#".
          • 4. Connect the "Journey" option.
            • Enter the series and passport number, at the end of the input, click "#".
        • 2. Changing the number.
          • 1. Changing the room to accrue the remuneration on the MTS Smart Money card.
            • Enter the series and passport number without spaces, at the end of the input, click "#".
          • 2. Changing the number to accrual remuneration by the "Accumulative Plus" option only for MTS subscribers.
            • Enter the series and passport number, at the end of the input, click "#".
          • 3. Changing the number to accrue the remuneration by the "Mobile" option.
            • Enter the series and passport number, at the end of the input, click "#".
        • 3. Disable options.
          • 1. Disable the "Cumulative Plus" option.
            • Enter the series and passport number, at the end of the input, click "#".
          • 2. Disable the "Mobile" option.
            • Enter the series and passport number, at the end of the input, click "#".
          • 3. Disable the "Shopping" option.
            • Enter the series and passport number, at the end of the input, click "#".
          • 4. Disable the "Journey" option.
            • Enter the series and passport number, at the end of the input, click "#".
    • 5. Card lock.
      • 1. Self locking card.
        • Enter the card number, at the end of the input, click "#".
      • 2. Contact a specialist.
    • 6. Information on the map "MTS Smart Money."
    • 0. Consultation of a specialist.

No user can provide all possible options Development of events and secure yourself from meeting with difficulties. But the subscribers have the opportunity to make it more convenient to fight arising difficulties. To do this, they need to find out the contacts of MTS support services in advance and clarify the conditions for the operation of contact centers.

This simplest action will help to avoid trouble, since the customers of the mobile operator will be able at any time to ask for professional assistance. And the cellular company provided several different ways Communications, including calls from the phone and communication through the official website, so that each person can easily contact the hotline operators.

Modern companies are obliged to provide customers with the most accessible and diverse service. This also applies to free technical support MTS. Therefore, so that no subscriber is disappointed in cellular communications and could continuously use connected services, mobile operator Provided various contacts Support services and solving problems of emerging problems:

  1. special service phone;
  2. online chat;
  3. universal USSD commands for managing communication and connected services;
  4. service centers and maintenance salons;
  5. official communities B. social networks;
  6. special feedback form;
  7. email.

Choosing one of the listed approaches, users should be focused on the features of the situation, their own capabilities and desires.

MTS Support Service - Free Operator Communication Room

The simplest way to contact your mobile consultants is to call single numberprovided for by the telecom operator. But besides him, there are other phones from which you can get through to the Contact Center:

  • 0890 – universal phone for subscribers;
  • 8800 250 0890 - a call from other operators and for owners of the city line (stationary phones).

It is important to emphasize that the use of each specified option is free, so users do not have to worry about additional costs. This is especially true if the client cannot use the MTS SIM card or faced with difficulties directly touching cellular and call quality.

MTS customer support service - mobile phone

Separate attention deserves a MTS support telephone for clients abroad. People who turned out in roaming should dial a special number +74957660166.

It is required to emphasize that the replacement of the in front of the figure +7 to the familiar eight is unacceptable. The resulting change combination will not allow contact center operators.

A pleasant news for those who want to call consultants will be the lack of payment for the call.

Assistance remains free, regardless of where the client is located. MTS specialists will try to help people in need of prompts, in whatever situation it is.

How to write to MTS support?

If the user needs to contact MTS technical support officers, and the contact center number is inaccessible, you can try to write. To do this, you will need:

  1. visit the official portal of the telephone company;
  2. log in to the Personal Account by entering a mobile and unique password;
  3. open online chat.

In addition to the online consultant, the subscribers have the opportunity to contact online support in official communities. cellular operator in social networks. But before this will have to make sure that the chosen group or public really represent MTS, and is not a personal creation of one of the subscribers.

A separate mention deserves the "Help" section on the official portal. It contains a large number reference informationcapable of helping customers and visitors to cope with almost any difficulty. A convenient separation of the section on separate thematic subsections will make navigation and search for background information more convenient and easier.

Technical support for home Internet

Those who have no difficulty with the usual mobile communications, but with the Internet, should be used by the same approaches that are indicated above. Similar options are offered and for connecting television.

It is important to note that sometimes getting help requires confirmation of the identity of the caller. Therefore, the customer needs to prepare in advance:

  • passport details;
  • service contract;
  • PUK code.

In addition, if the user decided to cope with the difficulties without a phone, simply by visiting the nearest sales salon, he will surely need a passport that he has to take with him.

Wide selection Specialized 24-hour cellular support services developed specifically to provide operational assistance network subscribers. However, many customers are increasingly wondering how to call the living MTS operator from mobile or stationary phone.

Contact MTS

Easily!Very difficult!

How to call the MTS operator from a mobile phone

The 24-hour support service works specifically for all subscribers using company cellular services:

Little remark, or what is silent MTS: Support for the number 0890 turns out to be subscribers from 8 am to 22 hours Moscow time. The rest of the time the robot is responsible for the number of subscribers. Keep in mind. From 22 hours to 8 am call numbers 8-800-250-08-90 .

Video about the work of the MTS support service and the Operator's relation to its customers

Taking into account constant very frequent problems Subscribers with a dialing to the MTS Support Service I advise you to use the help of the operator's support in one of the official communities on social networks, the benefit of 90% of users there are accounts there: MTS VKontakte Group and the MTS community in classmates. Judging by the reviews of the subscribers who applied for help are answered there quite quickly.

How to call the MTS operator for free from any mobile or stationary

The 24-hour support service works for all subscribers using cellular services any other company or for calls from stationary numbers:

  • 8-800-250-82-50 ;
  • You can listen to the voice menu to the end and wait for an automatic connection with a consultant;
  • If you do not want to listen to tips automated system, you can click on the keyboard button 2 and after 0;
  • Before connecting the subscriber will be asked to evaluate the support of the support service;
  • To refuse or consent from the assessment, the user should press the appropriate keys;
  • The connection with a free consultant may occur after a while waiting for the line, if all employees are busy.
Lifehak №1: If you do not get through to the number 0890, and help is needed urgently, then if there is a telephone with a single operator's sim card, call the number 8-800-250-82-50 From the phone connected to another telecom operator. MTS "Thinks" that the subscriber of another operator can call about the transition and quickly "connects" with a live employee of support. Checked himself this method repeatedly. Works.

Lifehak №2: Call in support by number 8-800-250-08-90 , further, listen to the autoinformer and press the number "1" (mobile communication), and the numbers "2", "3" or "4" (home Internet, MTS wallet or satellite TV). In these areas, loading is usually less. Accordingly, you will be connected to the operator faster. And already a "living" employee support, ask to connect with those who solve mobile issues. In most cases, this method helps to "go around".

How to call the MTS operator from mobile to federal number

The 24-hour support service works for all subscribers using additional services of the company (online banking, home Internet and television) or for calls from stationary numbers:

  • Dial the number from the keyboard 8-800-250-08-90 ;
  • You can listen to the voice menu to the end and wait for an automatic connection with a consultant;
  • The connection with a free consultant may occur after a while waiting for the line, if all employees are busy.

For legal entities and corporate clients use the number

On the phone, you can solve almost all questions related to your service in this company, which is why it is important to know what methods can be called the MTS operator. An employee of the call-center will help you change the tariff, activate various options, delete unnecessary services, Order Details, deal with financial issues, such as delaying funds for balance and much more.

MTS reference centers numbers

Unified reference number for MTS customers - 0890. This phone is valid only for MTS customers, that is, you need to call it from the MTS SIM card. In this case, the call will be free. When reading at the specified short number, you will get into the voice menu in which the answering machine will first voiced by your balance and name tariff planMounted on the SIM card with which you call, and then the answering machine will invite you to choose a suitable category by clicking on the appropriate digit. In this way, you can independently, without switching to a specialist, solve your problem.

If you want to call MTS customer support service not with a SIM card this operator, For example, from a landline phone or number of another operator, then you should dial the phone: 8 800 250 08 90. When dialing at this number from the MTS SIM card, the call will also be free, and when calling from a city phone or from a SIM card of another operator, the call will be paid in accordance with the price conditions of your tariff plan.

There is another number that can be very useful if you are abroad and you urgently need to solve any problem: +7 495 766 01 66. Please note if you are abroad, then this number needs to be dialed, starting with the "+7" digit instead of the number "8", otherwise the call will not be able to make. This call is also paid in accordance with the prices of international calls On your tariff plan.

If you are a corporate client, then for you there is a separate line: 8 800 250 09 90. Call by this phone For corporate clients MTS are free.

Attention! In the MTS-Belarus network to communicate with the operator, you need to call the number 0890. Call with sim card MTS is free.

How to call "Living" operator

When you try to get through to the "living" Call-center specialist, some difficulties arise: at the doser, you first get into the voice menu, where the autoinformer will try to solve your problem in every way without switching to a specialist. But the independent way is not always possible to figure out, especially if this problem is non-standard. The answering machine last will suggest you to click on the desired figure to talk to the "live" operator.

So, we wonder in detail, to which number to call and how to quickly switch to the operator of the MTS company:

  1. Dial the 0890 number and wait for the autoinformer response. Listen to the balances on the balance and name of your tariff, then the autoinformer will offer to choose a suitable category. Choose any category by clicking, for example, to the figure "1". Next, the autoinformer will list the new subcategories and will suggest clicking on the "0" digit to communicate with the employee, perform this action. You may need to press again on "0" after another sound recording, after which your conversation will be transferred to a specialist. Thus, in order to contact the MTS company operator, in tone mode you need to dial the following combination: "1" - "0" - "0". Remember that all conversations are recorded.
  2. If you are calling from the phone in which the Simka of another operator is installed or from a city device at 8 800 250 08 90, then an answering machine will also welcome you after dialing, which will offer you to choose a suitable category. The answering machine warns that you can contact the operator only after selecting a generic category. Therefore, click on any digit, for example, "1", and then click on the "0" figure. Perhaps it will be necessary to click on the figure "0".

Other communication methods with MTS specialists

If for some reason you could not call or get through to the above numbers to the MTS operator, then ask a question and get a response to it in the following ways:

  1. Enter B. Personal Area or the application "My MTS" through mobile phone And write your question in the chat. In real-time, the employee will answer the question and will help solve the problem. In roaming, a delay in chat messages is possible.
  2. Go to the official website and scroll main page down. In the lower right corner are icons with social networks: