How to cancel cable television services. How to officially disable your Rostelecom home antenna. How to turn off television

Technological progress is bringing significant changes to daily life citizens. Some services that were recently in great demand are gradually being replaced by other, more advanced areas. Such outdated technologies include a collective antenna and radio access points in apartment buildings - they are integral attributes of old-style apartment buildings.

What is a collective television antenna

A common house antenna is a complex complex designed to receive TV signal. The system includes many elements: the TV antenna itself, cables, special amplification devices and home network distributions. But today the design has been significantly simplified, and the number of channels has been increased.

The advantages of this method of watching TV include low cost and no need to buy expensive devices.

Service company

Since collective television antennas are part of an apartment building, they are essentially common property and their maintenance is usually carried out by management companies or homeowners associations. But usually the provider is Rostelecom, with which an agreement has been signed for the provision of the service. If the equipment stops functioning, then this company must restore its functionality. Before filing a refusal, it is necessary to clarify which organization maintains the public antenna.

What is the price

Using the service in question is not free. The amount of payment depends on the region and on the service company. This factor also depends on the number of main TV channels. For example, in Moscow and St. Petersburg there are several dozen of them, in the regions of Siberia there are about 5-10. That is, the amount of the fee differs several times. The average cost per month is approximately 150 rubles.

Why do they refuse the service?

In accordance with current standards, Rostelecom no longer installs public antennas. Persons wishing to issue a refusal can write an application directly at the company’s office or via the Internet.

If the client contacts Rostelecom for the first time, he will be asked to connect digital television, for which you only need to purchase a small set-top box.

Help: Users connected to fixed antenna, are required to pay it monthly. Regardless of whether the subscriber uses it or not, payments should be made regularly, unless an official refusal is issued.

Users highlight the following disadvantages of a common house antenna:

a small number of TV channels;
lack of ability to sort videos, viewing type is analog;
image quality is significantly lower than that of digital television;
Uncomfortable navigation, inability to rewind video.

The line for payment for a common house TV antenna is included in the general receipt for utility bills. Sometimes the company servicing the antenna sends separate payments.

How to register a refusal in the office

When registering a refusal of the Rostelecom antenna, the applicant must indicate the reason. The statement contains a list of factors due to which the client may refuse this service:

choice of modern IP TV technology;
installation of satellite television;
transition to cable TV from Rostelecom;
change of provider.

If the client decides to turn off the TV antenna through the company’s office, then he should adhere to the following algorithm of actions:

If there is a debt, you should pay it and keep the receipt.
Prepare a set of documents (passport (or other identity card), contract with registration number, certificate of ownership in case the registration does not match the address of the antenna).
Go to the Rostelecom office and write an application to terminate the current contract.

Attention: The refusal procedure is free of charge and is not subject to state duty.

See below for information on how to disable the antenna through Gosuslugi.

How to disable via the Unified Portal of Public Services

The website offers users a huge list of services, thanks to which citizens can receive many government services without leaving their home. Therefore, the number of visitors to the portal increases every year.

You can also disable the Rostelecom antenna through Gosuslugi. This function is available only when the organization that is the recipient of funds for the service is included in the database of the single portal. Otherwise, the owner will need to contact the company division in person.
To refuse to use a collective television antenna through the government services website, you must adhere to the following instructions:

Log in to your personal account.
From the list of services, select the one you need, indicating the operator.
Fill out the application form, attach a scanned copy of your passport and a receipt for payment of debts (if available).
Fill out the online contract and send it to the specified email address.

More than 100 million Russians are clients of Rostelecom. Among them, the number of interactive television users is growing. For various reasons, sometimes there is a need to figure out how to turn off Rostelecom television. Whatever the reasons for doing so, every client has the right to refuse any type of service. Let's discuss what needs to be done in certain situations.

Forever

How to disable Rostelecom cable television forever? The service is provided on the basis of a contract signed by you. To terminate it, you must personally come to the nearest office of the company with the following documents:

passport, driver's license or other identification document;
the contract, if it has not yet been lost;
equipment for connecting to TV, if you rent it.

The employee must give you two copies of the application form to complete. One copy remains with the provider, and the second must be given to you. Make sure that the form is stamped and signed by a Rostelecom representative.

After registering the application, the provider undertakes to disable the service within three days. Additionally, a Rostelecom employee will notify you of this by phone.

If you bought the equipment in installments and did not have time to repay the debt, you will have to pay the remaining amount of money. Debt on the personal account balance is also grounds for refusal to terminate the contract. A refusal may also occur if the agreement was drawn up with another person. In this case, he must be present in person or send his legal representative, for whom a power of attorney has been issued.

Temporary shutdown

How to turn off Rostelecom interactive TV during a vacation or business trip? After all, you don’t want to pay for a service that you won’t use for a whole month or even more. In this case, the “Voluntary blocking” service will help.

You can use the service both during a personal visit to the office and through Personal Area. For this purpose on home page After authorization, select Television and click the “Manage service” button.

A card will open with the “Block service” link highlighted in colored font. Click on it.

On the page that opens, fill out a request for a temporary shutdown. Here you will see the blocking conditions and its cost. Don't forget to enter the blocking period correctly and click on the confirmation button.

When moving

Some subscribers are interested in how to terminate a Rostelecom television contract when moving. And this is a valid question. After all, the company offers not to sever the relationship completely, but to arrange the same package of services to a different address.

You need to make a call or visit the provider's office to discuss the details. Representatives of the company will review your application and, if it is technically possible to connect all services to the same extent at the new address, they will issue a certificate for Relocation.

With this document, you need to visit the Service Center at the new address to activate the service.

Sometimes the new location does not have suitable equipment, which excludes technical feasibility for further cooperation. You'll have to contact another company. The main thing is not to forget to completely repay the debt to Rostelecom and terminate the contract. Otherwise, a debt will accumulate at the old address, for which sooner or later you will have to pay off.

Refusal from a paid channel

Perhaps you would like to continue using interactive television, but are only interested in how to disable the paid channel on Rostelecom.

To do this, in the “Television” service card on the main page of your personal account, you need to select the “Manage service” button.

You will see a list of all channels available for connection and disconnection. Each active package has a “Disable” button, which you need to click. After this, a floating window will appear to confirm or edit the action and cancel it.

To finally confirm the application, you need to click on the appropriate button on the “Requests to change packages” page that opens.

Information with the result of the performed operation will be displayed.

Is it possible to refuse the service by calling?

If you have any questions, it is always a good idea to call hotline by phone 8 800 100 0 800. Company employees will provide advice and provide up-to-date information on any topic that interests you.

But to terminate the contract with Rostelecom, the personal presence of the person with whom it was drawn up is required. Via the Internet or by telephone, only temporary blocking of television or other services is possible.

Rostelecom is a leader in the provision of interactive services home television, thanks to high quality and reasonable cost. However, technology is constantly developing, and many users decide to abandon interactive TV in favor of the Internet. The question naturally arises of how exactly to turn off Rostelecom television. There are several options for giving up TV, and a temporary blocking function is also available, for example, for people leaving for a long period of time. The disconnection can be done at one of the Rostelecom offices or remotely.

Visiting the provider’s office in order to refuse Rostelecom TV services is the most popular and acceptable option, since you can personally consult and find out the details of the refusal from a company employee. To complete the procedure for turning off the TV at one time, you need to prepare and take with you:

passport;
connection agreement;
equipment (set-top box), if it was rented from the company upon connection.

Important! The personal presence of the person and his documents are required to complete the application. Close relatives will not be able to turn off the TV even with the documents of the person with whom the contract was concluded.

At the provider's office you will be asked to fill out a special application form; it must be drawn up in two copies. One copy remains with the employee, and the second is taken by the user. After filling out all the fields of the form, a company employee checks the information and puts a wet stamp.

After completing these steps, you should not wait for immediate disconnection; in most cases, you need to talk with the manager who is processing applications by phone and re-confirm the refusal from TV. After the application has been reviewed and no obstacles to terminating the contract are found, then it is fully satisfied.

Turning off television through your personal account

Despite the fact that there is an option to cancel TV remotely without visiting a branch in person, this cannot be done online. Remote refusal involves filling out the same application form, where all fields must be completed. This application is sent by regular mail to the department where the user’s decision to completely abandon Rostelecom television is considered. Employees contact the user by telephone to clarify information. Unfortunately, it is not possible to completely disable interactive TV in your personal account.

After checking all the information and making a decision, technicians will arrive at the user’s location at the agreed time to disconnect the TV. You can submit an application remotely if you have your own equipment, if the user did not rent a set-top box from the company.

Important! Complete disconnection is only possible if there is no negative balance on the user's personal account.

Otherwise, you must first pay off the debt, after which you can submit an application. A negative balance is a significant reason for refusal.

Despite the fact that it is not possible to disable the service in your personal account on your own, there are ways to cancel your subscription to paid additional services or temporarily block TV. This is especially true for people who go on vacation or a long business trip and upon returning plan to renew their subscription to Rostelecom interactive TV.

Temporary blocking of Rostelecom television services

Using your personal account, you can register a block online. This function that's what it's called "". Please note that this option has time restrictions; you can block it for a period of 30 to 90 days. You can connect and refuse both in the company’s office and through your personal account to block TV. It is necessary to indicate the period for which the blocking is planned to be activated, as well as the personal account number. You can also cancel the blocking online or by contacting a Rostelecom branch employee by telephone.

If desired, in your personal account you can also independently refuse additional paid options without visiting the Rostelecom office. To do this, you need to go to the “Paid Services” section in your personal account and click on the options that you want to enable or disable. After this, you will need to enter the code in the window that appears, which will be sent to your email address for activation.

The MTS company is known to most residents of Russia as one of the largest mobile operators. But its activities are not limited to just one service.

The company offers high-speed Internet, TV Internet and satellite television. By expanding the list of its services, the company takes care of their high quality and ease of use.

Connecting to cable television will allow the subscriber to watch programs that fully correspond to his interests. In addition to basic TV channels, cable TV offers sports, children's, educational, information, entertainment and other channels. It is not surprising that in such a wide range, everyone can easily find their favorite TV channel.

How to activate such an MTS service? The provider provides the subscriber with access to high-quality broadcasts of TV channels after completing a few simple steps. The subscriber must:

Call or visit the official Internet resource of the operator to find out if connection is possible at its address.
Submit an application.
The MTS TV service is provided only to the owner of the apartment, or upon his written application.
Agree on the date and time for the technicians to arrive to install the equipment.
Cable laying and equipment setup. Please note that you can set up only one TV or computer for free. You need to set up other devices yourself, or a technician will do it for an additional fee.
After completing the installation and configuration of the devices, the technician who connected the subscriber to the service checks the quality of the program broadcast, after which a service agreement is drawn up and signed.

Service Management

Each subscriber on the official portal of the MTS company has access to a personal account, thanks to which they can:

monitor your account balance;
make payment;
submit an application to change the tariff plan;
connect new services or refuse unnecessary services.

The cost of cable television varies by region. You can find out how much MTS TV costs in your city on the company’s official website or by calling.

For example, in Moscow and the Moscow region, today there are the following tariffs:

Subscribers are provided with:

Ability to view HD channels;
Several tariff package options;
Conclusion useful information on the TV screen;
Viewing a program from the archive;
Video room;
Selecting a language for watching TV channels.

Due to a change of place of residence or for some other reason, some clients have a question: “How to disable the service?” To do this, you need to come to the company’s office, terminate the contract and return the received equipment.

Satellite television

MTS TV satellite is an opportunity to watch your favorite TV channels in any locality in Russia, regardless of their location. This became possible due to the fact that the ABS-2 satellite is located almost above the center of Eurasia. This sets the company apart from its competitors, whose devices are located in the eastern or western part of the continent, which does not allow high-quality signal reception in all regions.

The next distinctive feature of satellite TV from MTS is interactivity. Subscribers receive a set-top box containing a SIM card with a special tariff for managing various additional services.

The company offers basic package, which has 128 channels. Subscribers can expand the list by adding themed kits, for example, for children or sports.

How much do such services cost? The subscription price for one month is 140 rubles, but if you subscribe for a year, the amount will be 1200 rubles. It should be noted that the service can only be activated if you have special equipment. To purchase the required set of devices you will need to pay from 3840 rubles.

How to disable the service? To do this, you need to visit the company’s office and terminate the contract.

Mobile TV from MTS

A modern mobile gadget is used not only as a means of communication. In addition to various applications for games and work, good smartphone or the tablet plays videos and pleases its owner with interesting programs.

In order to be able to watch your favorite TV programs on your phone or tablet at any time, you need to connect MTS mobile television. The company began providing this service in 2011, and in just a few months 30 thousand subscribers used it.

Constantly developing and improving this service, today, using the Mobile TV systems application, you can watch more than 100 TV channels. The subscriber can choose a payment method convenient for him - 300 rubles. per month or 15 rubles. per day.

Connecting and disconnecting Mobile TV

How to connect or how to disconnect MTS TV? This can be done at any time convenient for the subscriber. The company offers easy connection and disconnection of the application. Each person can choose the most suitable option for themselves.

You can connect or disconnect MTS TV in one of four ways:

by sending an SMS with the text 1 to number 999;
by generating a USSD request: *111*999*1# (daily payment) or *111*997*1# (monthly payment).
in your personal account;
in the mobile portal.

When you connect using one of the methods described above, you receive a response SMS to download MTS TV. After installing the application on your gadget, you need to perform a simple activation, and you can immediately watch your favorite TV channels.

Before turning off the service, you need to clarify which tariff the subscriber uses (monthly or daily).