The cryptocomponent is not set what to do. Information resource center yuzoo do. Incorrect photo size
The work of Moscow customers on the Supplier Portal raises many questions. Let's explain some of them.
In this article, you will learn:
- what to do if the required offer is not available on the supplier's portal;
- after installing the cryptocomponent during login, the error "Operation canceled by the user" appears. How do I resolve the error?
- Is there a document on the customer's course of action and criteria for determining the best supplier?
- can a supplier entered in the register of unscrupulous suppliers work on the portal?
- Will the portal keep information about all concluded contracts even after their execution?
- can a purchase be made by paying an invoice (without a contract)?
If there is no required offer on the supplier's portal ...
If no offers are registered on the Supplier Portal on the subject of your interest, the customer has the right to find a contractor who will be ready to provide you with the service you need, and by inviting him to register on the Supplier Portal.
After installing the cryptocomponent, the error "Operation canceled by the user" appears during login. How do I resolve the error?
You should use the internet explorer browser, setting it up according to the instructions on the Supplier Portal. This error is related to incorrect browser settings.
Is there a customer action document and criteria for determining the best supplier?
Not yet. In fact, now the customer decides for himself with whom to conclude, and then the department will take control measures.
Is it possible to create offers for a specific object, i.e. indicate in the title of the offer the number of this object, its address and other signs?
Within the framework of a pilot project, it is possible, there are no restrictions.
Can a supplier entered in the register of unscrupulous suppliers work on the portal?
Formally, it can. But in the "Electronic store" and in the EAIST, an automatic notification of the customer about such suppliers is being prepared for launch. Now the data is being manually checked against the FAS Russia register.
Are there any restrictions on the amount of orders placed on the portal?
The state customer during the quarter has the right to place orders on the “Supplier Portal” for the supply of goods (works, services) of the same name on the basis of clause 14, part 2 of Art. 55 of Law No. 94-FZ for an amount not exceeding 100 thousand rubles; and on the basis of clause 14.1 part 2 of Art. 55 of Law No. 94-FZ - for an amount not exceeding 400 thousand rubles.
Can an individual be a supplier on the portal?
Yes maybe. To do this, he needs to have an EDS and go through the registration procedure on the portal.
Is the register number assigned when the offer is posted on the portal, or should it be indicated by the supplier himself?
The register number is assigned immediately after signing the EDS - automatically.
Do I need to register in the register of contracts contracts concluded on the portal?
Yes, contracts concluded on the basis of clause 14.1 part 2 of Art. 55 of Law No. 94-FZ, must be registered in the “Register of State Contracts 2.0”. It is planned that registration will take place automatically, that is, information about the contract will be automatically sent from the "Electronic store" to the "Register of state contracts 2.0" EAIST and the official website.
Will the portal keep information about all concluded contracts even after their execution?
Yes, it will. In the "Personal Account" of the customer, information about all contracts concluded by him and his subordinate institutions, both valid and executed, will be available for viewing.
Is the price stated in the supplier's offer on the portal indicated including VAT?
If the VAT rate is applied to a product (work, service), the price is indicated including VAT. When placing an offer, the supplier fills in the "VAT" field and indicates the percentage rate of VAT.
Will a contract library be created on the portal?
No, it is not planned. The contract is provided by the supplier.
Can a purchase be made by paying an invoice (without a contract)?
No, he can not. The subsystem does not provide such functionality.
Do I need to duplicate contracts on paper for payment in the Moscow City Treasury?
There is no need. To pay for the agreement, you will need a payment order and the register number of the agreement, and its text, if necessary, will be available for viewing in the “Electronic Store” (the Moscow City Treasury has been given access to the resource). In the near future, the integration of the "Electronic Store" and the "Bank-Client MGK" system will take place. After that, the customer will only have to sign the generated EDS payment order for payment under the contract.
Get qualified expert help in System "Goszakaz"
The portal of state and municipal services is a reference and information Internet service, which was created to provide assistance to citizens, provide access to public and personal information, as well as reduce the burden on state organizations.
Since the creation of the site, there has been a constant modernization and expansion of its functionality.
However, despite the tremendous work, many users in 2020 may still encounter some bugs.
Possible problems in the Public Services
The most common problems that can be encountered while working with the portal are:
- Loss of data for authorization on the service (login and / or password). If such a situation arises, you must click on the "Restore" window on the start page and, following the prompts, go through the procedure for creating a new password. With the new data, you must re-enter your personal account. If this is not possible, you should contact the portal support service.
- Passport data do not pass control. The procedure for verifying the data that is indicated in the personal account during registration, as a rule, takes a few minutes, but it can take up to 5 days. If within the specified time period the user has not received a notification of successful authorization to his mobile phone number or e-mail address, he / she must contact the support service with a reason. You can independently check the document on the official website of the Ministry of Internal Affairs of the Russian Federation.
- Authorization errors. This problem can be corrected by revising the data that is entered for a successful login to the site. If there are no changes, you must restore the password by clicking on the corresponding button. In case of an authorization error using an electronic digital signature, you should verify the authenticity of the EDS, install the software or contact the support service.
What is ESIA Public services
An error in sending to the department, as a rule, the main reasons for such a problem may be incorrect files, photos and screenshots that are attached to the application. Often the cause of failures can be technical work on the site.
How to fix the authorization problem
If the user cannot enter his personal account on the Internet portal of state and municipal services, it is necessary to find the problem and fix it.
Typically, the main reasons for an authorization error message when trying to enter a site are:
- incorrect data with which the user is trying to fill in the lines;
- invalid electronic signature;
- outdated software or its complete absence on a personal computer.
In order to cope with the first reason, you need to check the correctness of the login and password that are used for authorization on the site, namely:
- all unnecessary problems, punctuation marks should be removed;
- check the input language;
- disable or enable the "Caps Lock" key.
How to register and use the website of the Moscow City Property Department
If, nevertheless, it was not possible to get into your personal account, you must use the function of restoring access to your personal account. To do this, under the field, you need to click on the "Restore" button and, following the prompts, change the password. This can be done using e-mail, phone number or SNILS, which were indicated when registering on the site.
If the above steps did not help to restore access, you should contact the support service. This can be done by submitting an application in the "Feedback" or by phone, the number can be found on the service. It is also possible to personally visit a specialized accredited customer service center. To identify the person and correct the error, you will need to take a passport and SNILS.
To solve the second problem, it is necessary to verify the authenticity of the electronic digital signature, which can be done on the portal of state and municipal services, using the links - esia.gosuslugi.ru and gosuslugi.ru.
If the user receives the message "Error while calling the cryptocomponent function" to work with EDS, it is also necessary to install special software, namely a new version of the plugin https://ds-plugin.gosuslugi.ru/plugin/upload/Index.spr and download drivers for CryptoPro.
In the absence of access after the procedures performed, you must contact the support service of the site, which can be done by directly contacting the Accredited Center, with an identity document and SNILS. Addresses, opening hours, as well as contact numbers can be found on the portal. You can also contact the Support Service in the "Feedback" section.
How to file an application for divorce through the State Service portal
server error
If, during the sending of information to the department, an error occurred "It was not possible to check the attachment for integrity", the problem may not lie in the user's data, but in the work of the Internet portal of the State Service itself. In this case, it is impossible to take any independent steps to restore access. It is enough to wait for a while and the site will work with full force.
In order to check and make sure that the server is malfunctioning, you need to return to the main page of the portal and find the "News" section, which is located at the bottom of the page.
Information about technical work or the presence of problems in the work of the site is published in the corresponding section. In the absence of such data, the failure to send the application is most likely associated with inaccurate information or damaged, large or small files that are attached to the application.
Incorrect photo size
The inability to send a request to a state or municipal service may be due to the incorrect dimensions of the photographs that are attached to the application. If the maximum volume is exceeded or the extension is too small, the portal may reject or reject the application. By default, you must attach pictures with dimensions of 3.5 * 4.5 cm.
What is and why is the Federal Information Address System (FIAS) necessary
You can check the parameters of a photo by placing it in the standard Paint editor, which is present on any computer, regardless of operating system. You can find it by going to "Start" and clicking on the link to the "Standard" tab. In the editor itself, you need to open the "Size" menu and check the required parameters.
File format
Error 404 on the State Services portal can occur if the attached files are less than the minimum allowable size or more than the maximum size that are provided by default on the service.
The smallest format of the uploaded document or photo should be 200 Kb, while the largest size, when exceeding which an error in sending a request occurs, is 500 Kb. The format of each image must be JPEG, with an extension of no more than 450 dpi.
If the pictures do not correspond to the specified parameters, they can be edited using any editor installed on a computer or online.
Download via mobile app
An error on the State Services portal "Failed to check the attachment for integrity" may appear when using the full version of the site on a mobile device. This is due to the fact that this version is not optimized for cell phones, so it is recommended to submit a request using a computer, tablet or laptop.
Deleting an account on the State Services portal
When working with mobile applications, the following situation may also arise. At the last stage of sending information for verification, the connection may be interrupted, which will entail sending a request to the department, and the file with the button may remain in the personal account. This will lead to the fact that the user, if he wants to re-submit the application, will be faced with the inability to do so. In case of such an error, it is necessary to resubmit the files or delete the current one and create a new application.
If the application is not sent for consideration, you should re-fill the application. You can check the status of the application in the "Processing" section on the website of state and municipal services.
Support request
If none of the above methods helped to send an application to state organizations, you must contact the support service by phone or send a request through the feedback functions.
In the second case, to get help from the site administrator, you must:
- Go through authorization by entering your personal username and password.
- In the upper left corner, find the category "Support".
- In the list of questions, you can select the one you need and get acquainted with the answer that will help solve the problem. If there were no relevant applications earlier, you should click on the "Ask a question" button.
- In the window that opens, enter the subject and text of the appeal. It is recommended to attach a link or screenshot to the request to confirm the presence of errors.
- Fill out an application in the established form.
- Click on the "Send" button.
- Instructions for the Authorized Person
1.1 INSTALLATION OF CRYPTOPRO CSP
CryptoPro CSP 3.6.
messages (Figure 1);
installations (Figure 2);
CSP 3.6 (Figure);
Reference source not found.).
button "Finish".
EP to USB-connector AWP;
(Figure 5);
Figure 5 - CryptoPro CSP
(Figure 7);
the signature is complete.
1.2 BROWSER CONFIGURATION
starting work with the System.
list.
observer ";
Note:
"Short";
the "OK" button.
15).
2 ENTRANCE TO PERSONAL OFFICE
certificate).
actions:
Figure 17 - Authorization
component (Figure 18);
Note:
choosing a certificate);
EP (Figure 19).
Note:
SIGNATURES
To export you need:
browser ”(Figure 71).
(Figure 73).
(Figure 74).
(Figure 75).
Figure 76 - Specifying the name of the exported file Instructions for the Authorized Person
1 GETTING STARTED
1.1 INSTALLATION OF CRYPTOPRO CSP
Before you start, you need to install the software
CryptoPro CSP and install the certificate from the key information carrier in
the user's personal certificate store. To install, you need a distribution kit
CryptoPro CSP 3.6.
You need to do the following:
? run the CryptoPro CSP 3.6 distribution kit. A welcome form will open
messages (Figure 1);
Figure 1 - Welcome message
? click the "Next" button. A start confirmation form will open
installations (Figure 2);
Figure 2 - Confirmation of the start of installation
? press the "Install" button. The installation of the CryptoPro distribution kit will begin
CSP 3.6 (Figure);
Figure 3 - Installation process of the CryptoPro CSP 3.6 distribution kit
After the installation is completed, the installation completion form will open with
the established sign of the need to restart the computer (Error!
Reference source not found.).
Figure 4 - Installation completion form
? set the sign "Yes, restart the computer now" and click on
button "Finish".
The computer will restart. After reboot installation
CryptoPro CSP 3.6 will be completed.
Then you need to follow these steps to import the certificate into
user's personal storage:
? connect the medium of key information with the container of the private key
EP to USB-connector AWP;
? in the Start menu - All Programs - Crypto-Pro select the CryptoPro utility
CSP. The utility form will open on the "General" tab. Go to the "Service" tab
(Figure 5);
Figure 5 - CryptoPro CSP
? press the button "View certificates in the container". A form will open
selection of the container for the private key (Figure 6);
Figure 6 - Selecting the container for the ES private key
? click the "Browse" button. A form for selecting a key container will open
(Figure 7);
Figure 7 - Selecting a key container
? select a container and press the "OK" button. Then click the "Next" button.
The form for viewing the data of the ES certificate will open (Figure 8);
Figure 8 - Data of the ES certificate
? press the "Install" button. A form will open with a message about successful
installing a certificate (Figure 9);
Figure 9 - Successful completion of the certificate installation
? press the "OK" button. Then click the "Finish" button. Installation of electronic
the signature is complete.
1.2 BROWSER CONFIGURATION
Before getting started, you need to make the following browser settings.
Work with the System can be carried out in any of the following browsers:
? Internet Explorer version 8 or higher;
? Mozilla Firefox version 11 or higher;
? Google Chrome version 18.0.1025 or later.
The described settings must be made at all workplaces before
starting work with the System.
Mozilla Firefox and Google Chrome use Internet Explorer settings. That's why
it is enough to set the settings for Internet Explorer (which is included in the
by default in the installation package of operating systems supported by the System
systems), after which you can use your preferred browser from the above
list.
To configure Internet Explorer, you need to perform the following operations:
? open in the browser the site of the Automated System "System of mass
issuance of signature key certificates "(CMB) by typing smv.mos.ru in the address bar;
? select the "Internet Options" item in the "Tools" browser menu and open
the "Security" tab (Figure 7);
Figure 7 - Configuring the browser
? add the portal address to the list of trusted sites:
? select the "Trusted sites" security zone and click the Sites button;
? in the window that opens (Figure 8) uncheck the box “For all nodes of this
zone requires server verification (https :) and click the Add button to the right of
fields "Add the next node to the zone";
Figure 8 - Browser configuration - Trusted sites
? click the Close button to return to the Properties window
observer ";
Note:
To add trusted sites, you must have the appropriate rights.
You need to add the site smv.mos.ru
? set the security level for the safe-knot zone to
"Short";
? click the "Other" button and in the "Security Settings" window that opens
(Figure 12 - Browser Configuration - Security Settings) set the following
settings in the "Download unsigned ActiveX controls" switch in
position "Enable" and press the "OK" button;
Figure 9 - Browser settings - Security settings
? to save the settings made in the "Internet Options" window, click
the "OK" button.
? select in the browser menu "Service" the item "Mode parameters
compatibility views ”(Figure 10);
Figure 10 - Parameters of the compatibility view mode
? a form for setting parameters will open (Figure 11);
Figure 11 - Parameters of the compatibility view mode
? remove the website of the System page from the list of "Websites added to
Compatibility View ”(only if it is present there).
? uncheck "Show all websites in presentation mode
compatibility "(only if they are affixed).
1.3 INSTALLATION OF CRYPTO COMPONENTS.
The first time you start, you will need to install the crypto component, for this go to the website
http://smv.mos.ru and click the "Authorization" button on the main page (Figure 12).
Figure 12 - Main page of the System
A window will open with a proposal to update the crypto component (Figure 13)
Figure 13 - A window with a proposal to install a crypto component
It is necessary to click the "Install" button, the Message from the web page window will open
(Figure 14), click OK and save the setup file.
Figure 14 - Message from a web page
Close the browser, run the saved file and follow the installation dialog (Figure
15).
Figure 15 - Installing the Crypto component
2 ENTRANCE TO PERSONAL OFFICE
Access of the Authorized Person to the personal account is carried out by
personal username (login) and password (before receiving the key certificate
electronic signature) and using an electronic signature (after receiving
certificate).
To enter the personal account, the user must enter the address of the System page
http://smv.mos.ru and press the browser button "Go" or the "Enter" key. Then on
on the main page of the System, click on the link Authorization at the top of the screen
(Figure 16- Main page of the System).
Figure 16 - Main page of the System
In the window that opens (Figure 17), you need to do one of the following
actions:
Figure 17 - Authorization
- if the user does not yet have an electronic signature - enter the username and password and
click the Login with password button;
- if the user has an electronic signature:
? connect a medium with an electronic signature to the USB port and press
to the Sign in by email button. The Crypto installation form will open
component (Figure 18);
Note:
The Crypto component installation form opens only if
The crypto component is not installed. After installing the Crypto component, this
the form will not open. The crypto component is required to work with
The system. The installation form opens when you first enter your personal
cabinet or when changing the version of the Crypto components.
? click on the "Install" button. The installation of the Crypto component will begin, and the software
at the end of the installation process, the installation completion form will open;
? click the "Finish" button. The main page of the System will be displayed;
? click on the link "Sign in by electronic signature". A selection form will open
electronic signature certificate (Error! Reference source not found. 18- Form
choosing a certificate);
Figure 18 - Certificate selection form
? select the certificate received from the CA in the list and press the button
"OK". A password entry form for the private key container will open
EP (Figure 19).
? in the opened dialog enter the password / PIN-code for the container and
press the "OK" button. You will enter your personal account.
Figure 19 - Dialogue for entering a password / PIN-code in different versions of the browser
Note:
Optionally, you can check the box "Remember password / PIN",
then, upon subsequent use of the electronic signature, the password / PIN code
will not be requested for the container.
EXPORT OF ELECTRONIC VERIFICATION KEY CERTIFICATE
SIGNATURES
To export you need:
1. Open Internet Explorer. In the menu item "Service" select "Properties
browser ”(Figure 71).
Figure 71 - Internet Options
2. Select the "Contents" tab. Click the "Certificates" button (Figure 72).
Figure 72 - Tab "Contents" of the Internet properties
3. In the list that appears, select the required certificate. Press the "Export" button.
A new window "Certificate Export Wizard" will appear. Click the "Next" button
(Figure 73).
Figure 73 - Certificate Export Wizard
4. Select "No, do not export the private key" and click the "Next" button
(Figure 74).
Figure 74 - Exporting a private key
5. Select "Base-64 encoded X.509 files (.CER)". Click the "Next" button
(Figure 75).
Figure 75 - Format of the certificate file
6. Specify the name of the exported file. Click the Next button (Figure 76).
Figure 76 - Specifying the name of the exported file
To sign documents in EAIST 2.0, the following installed components are required:
1) CryptoPro CSP. Installation requires administrator privileges, installation instructions https://www.cryptopro.ru/sites/default/files/docs/csp36r3/instruction_csp_r3.pdf
3) Drivers for foreign keys (tokens). For Rutoken, the instruction is http://www.rutoken.ru/manual/RutokenHowToUse.pdf, during installation, administrator rights are required.
To sign a document, you must complete the following steps:
When opening the signing form, click "Sign all" in the lower left corner:
Check the contents of the documents to be signed (in the case of several documents, switching between them is carried out with the buttons "< Предыдущий» и « Следующий >"), Click" Sign "
If you are asked to confirm access to certificates, click "Yes" (the form may differ depending on the browser):
Select a certificate from the list, click "Select", if necessary, enter the pin code from the signature key container:
When signing documents in EAIST, only certificates with the signature algorithm GOST R 34.11 / 34.10-2001 are displayed, which are valid at the time of signing (expired or those that have not yet arrived are not displayed). If the required certificate is not in the list, you need to check whether the certificate is installed, what is its validity period, what is its algorithm.
You can check whether the certificate is installed as follows: click the "Start - Programs - CryptoPro - Certificates" button, in the window that opens, expand the Certificates-current user - Personal - Certificates tree
If there is a certificate in the list, check its validity period and algorithm, for this, double-click on the certificate
Algorithm:
If the algorithm differs from GOST, or the certificate has expired, you must sign the document with another certificate (request a new key).
If the token is installed, but the certificate is not in the list, you need to install the certificate, for this you need to double-click on the certificate file, or open it from the key using CryptoPro (Start-Programs-CryptoPro-Crypto-Pro CSP. Then select Service-View certificates in the container-Browse-Select the key-Next-Properties). In the window that opens, click "Install certificate":
Specify the location of the repository - "Current user", click "Next":
Select the item "Place certificates in the following store", click "Browse" - select "Personal":
Check the correctness of the entered data, click "Finish". If you are asked to confirm the installation of the certificate, click "Yes".
If during signing an error occurs in building a chain of certificates and the following notification is issued:
In this case, you need to download and install the certificate of the certification authority that issued your signature to the root trusted ones. To do this, you need to determine who issued the certificate
If issued by the Federal Treasury, the certificates can be downloaded from the link: http://www.roskazna.ru/gis/udostoveryayushhij-centr/kornevye-sertifikaty/ (Root certificate (qualified) / Root certificate (not qualified))
For Electronic Moscow: http://uc-em.ru/ (in the upper left corner - Certificate of an authorized person of the TC / Qualified SKPEP TC of JSC "Electronic Moscow")
After downloading the certificate, it must be installed in the trusted root, installation is similar to installing a personal certificate, except that at the stage of choosing a repository, you must specify "Trusted Root Certification Authorities":
Select the item "Place certificates in the following store", click "Browse" - select "Trusted Root Certification Authorities":
If the error is repeated, or if another error occurs, you must write a request to the EAIST 2.0 technical support ( [email protected]) with the following information attached:
1) Screenshot of the error
2) Information about the browser used, its version.
3) Screenshots of the first and last tab of the certificate that is used to sign
4) The certificate itself, which is used to sign. To attach a certificate to a letter, you need to click the "Start - Programs - CryptoPro - Certificates" button, in the window that opens, expand the Certificates-current user - Personal - Certificates tree, double-click on the certificate, select the "Contents" tab - click the "Copy to file" button - select the format "X.509 files (.CER) in DER encoding" - specify the file name - click "Finish". Compress the resulting file with an archiver (ZIP, RAR) and attach to the letter. The information in the attached certificate is not secret, the private key is not exported, and there is no risk of compromising the signature.
.The Supplier Portal is a subsystem of the Unified Automated Trading Information System of Moscow (EAIST), on which suppliers can post their offers to government customers. In the article, we will analyze what opportunities this system provides to the supplier, and consider step by step how registration in the EAIST goes.
What is the EAIST supplier portal
The portal of the suppliers of the EAIST system (the abbreviation stands for Unified Automated Trading Information System) on the website www.zakupki.mos.ru was created by the Government of Moscow to automate the procurement procedure for small volumes of Moscow state customers and attract small and medium-sized businesses to such purchases. This service is also called the EAIST electronic store.
The operation of the portal is regulated by the Regulations for maintaining a supplier portal, approved by the Order of the Moscow Department for Competition Policy dated September 25, 2014 No. 70-01-149 / 14.