The parcel came to the post of origin to Aliexpress. Status of international postal shipments. Package is stuck at the stage of customs clearance

Today, shopping on the Internet has become extremely popular, because it is convenient and profitable. There is a truth one "but" called Russian Post. Not so long ago, we had an article, which describes the cases of this impossible on the part of its employees, including and negligent attitude to work, and even the most real thefts of the packages. You can read about it. Today we will try to give advice on how to get a parcel from China by Russian Post, and what to do if problems arose with this.

So, the parcels from China are international postal shipments. The "small package" is the departure of up to 2 kg, and "parcel" - more than 2 kg. For simplicity, we will be called "package" in this article.

Delivery address and recipient data

It often happens that ordering something on the same AlExpress, the buyer just incorrectly fills the recipient data. It is important not only to indicate correct addressBut also your reliable name with the phone number. Be sure to specify complete initials. Otherwise, you may not give the parcel and will be right.

Did the parcel come?

Most people who make purchases on Aliexpress know what track number. With him you can track the parcel right up to the final post office. This can be done on the official website of Russian Post or, for example on Track24.Ru. The trouble is that many such parcels are not tracked by our favorite mail, and everything that is available to us is to know when the departure left China and an approximate arrival date on the basis of statistics.

If you are lucky, and you traveled the parcel on the Russian Post site, seeing a message that you can come and pick up, then ... Come and take. You can of course wait for the notice that may not come at all, but without it with a passport in your hands you have the right to get your long-awaited package. In addition, no accident you specify your phone number - some postmen do not bother and call the recipients.

In the case when you cannot track the parcel and did not receive notifications, although the term has already approached, it is advisable to visit the nearest post office where you can ask about its availability. Demand will not hit the nose! After all, there are cases that the parcels did not wait for their recipient for the reason that he was simply no a course.

Production procedure

So, you have a notice in your hands, and behind the kilometer turn to the coveted window. By the way, it is better to find out how your department works: opening hours, lunch, perhaps the time allocated only for the issuance of parcels, and you will not have to wait until the retirees are paid for the communal service.

First of all, you must show a document confirming the identity. It may be not only a passport. You have the right to show a passport, a diplomatic passport, a sailor passport, a military ID, or a temporary identity card of a citizen of the Russian Federation.

Next you will be asked to fill the revolving side of the notification. But do not put a signature and date before the parcel is weighed and visual inspection is performed for opening and damage. The weight must coincide with the notification and the one that has been during the tracking. This is written in notice before the date and signature, which you agree that everything is fine with the package.

Ideally, each employee of Russia's mail must be worn by the Badzhik, which shows the position and surname. If possible, remember this data.

Best of all, if you unpack the parcel in the presence of an employee who issued it. Feel free to record the video process. This, to all of the time, will protect you if the product turns out to be poor-quality - you can prove to the seller that it is exactly the parcel that he paid.

The parcel is damaged, has traces of opening and does not correspond to the initial weight

When visual inspection, did you find that the parcel has dents or traces of strikes, which could cause damage to the contents, or it turned out that the current weight differs from the initial? Do not blame everything on Avos! Feel free to express your claims, refusing to sign a notice.

Well, this is clearly not a Chinese invested instead of a new smartphone instead.

An employee of the mail is obliged in the event that you have suspicion of autopsy to call a senior shift, in the presence of which you open the parcel. If a substitution is found, then compiled An act of external inspection and the act of complain. You do not have the right to refuse. True, these comrades can say that there are no blanks. In this case, they can be found on the official website of the post office.

Note the mismatch of the weight of the parcel can already during tracking. Departure is weighed at each sort item. And there are no cases when suddenly 1 kg turned into 100 gr. But it is quite likely to errors when filling out the documentation, so it's not worth a panicing. Wait until the parcel gets to your office, and deal on the spot.

It happens, what ...

Weight discrepancy may be seen by mail employees or customs officers at the import stage in the recipient country. Then the parcel can come with an attached act, where all the damage and comments on the weight of the parcel will be indicated. If the parcel was opened at customs, and it happens with suspicious content, then it is subsequently sealed by customs specials and accompanied by Act of customs opening. If traces of autopsy are detected without any explanation, then you accept the package at your own risk.

This information is probably useful for anyone who is engaged in Internet trading.

1 . Death(God forbid) or disposal . Everything seems to be understood here.

2. Equipment or inaccurate address . These reasons, of course, the most hijacked. Most often, the reason for the inaccurate address is someone's inattention, and most often, the sender.

Of course, attempts are made to find the addressee when possible. There was a case several years ago, when the parcel came with only the area and the streets with the house number. Blank (accompanying address) was lost. The index was wrong, although pointed to our area. Surprisingly, as accepted such a parcel)). And it is good that after "some wandering" she found her addressee.

With its own eyes, I saw letters from the mailbox, where it was written in Krasnodar and F.O.O. The addressee, the return address is not. Is it possible to get such a letter?). Therefore, be careful and more - specify the return address (it is written, precisely, in case of return).

3. Storage period . The most controversial reason. Here people tend to accuse the mail in the fact that they did not bring the notice. I do not argue, in some cases it can be. If a person does not come after a parcel after 5 days he is discharged by a secondary notice that should be given to the painting. But, if we assume that a person works, sick (in the hospital), left, etc. etc. ... Naturally, we tend to believe the postmen. If it is impossible to give a secondary notice to the painting later, we discharge it again, and still, until the month passes.

There were cases when people said, I have no money now (if departing with cash on delivery), but in two weeks we will buy it. Two weeks later they did not come, and they did not react to secondary notifications. As a result, refund.

4. For the receipt. Here, too, everything is clear. Although the question may arise, and why then people ordered? Causes of failures can be a lot. A complex financial situation, simply changed his mind, was for a long time for a long time and became irrelevant (this is about the case when it's long going to send, for example, seeds), etc.

5.Adress does not live at this address . This is as a supplement to paragraph 2. For example, sending a parcel G. N, ul. Green, house 2, Ivanov. The postman comes at this address, and Mr. Petrov lives there, and I have never seen any Ivanov, and I have not heard about him. And this also happens. In such cases, even looking useless.

Separately for those who receive the parcels and so on, I want to add. You cannot refuse to get if you do not have no notice. In such cases, duplicate is discharged. You should not refuse to see the package, if you think it came, and you just did not bring notice. To "especially dubbed" operators (I hope that such units) I advise you to apply trick. Say that you broke mailboxthat you now do not live at that address, and in general the key from the box lost, lie in this moment In the hospital, and the parcel searched for an hour. In general, something like that.

0°

Many buyers who make the first purchase on the famous trading platform are asked how to find out what the parcel came from Ali Spress. There are several ways to find out this information.

Aliexpress is a popular service, thanks to which buyers can acquire goods directly from Chinese vendors. Feature shopping ground are not only low pricesbut also the opportunity to take advantage free shipping. But the purchased product is delivered by mail for a long time (from 15 to 60 days).

After completing the ordering and the work of paying many buyers, I care how to find out if the parcel came to the post with Aliexpress. If you are in the number of such people, the information placed below will become useful for you and will help clarify the questions that have arisen.

Track track

Most. simple way Find out what the parcel came is tracking along the track number. It allows you to be aware of where the purchased product is. When the order comes to the post office, a message appears when tracking that the order arrived at the place of delivery.

Discover this number You can on the decorated order page. The seller points it immediately after the shipment of goods. You can also contact the seller directly if he forgot to specify this data.

Tighten the trip the goods along the track number using special resources. You should perform only a few steps:

1. Enter the specified track number in a special search form.
2. Click the "Track" button.
3. Check out the information about where the parcel is.

Mobile applications

Constantly to be aware of the location of the parcel and to learn in a timely manner that the goods with Aliexpress came will help special mobile applications. You can install your application on your phone and track the parcel anywhere.

The indisputable advantage of using this method is that when the parcel is delivered to the post office, an alert will come. You will only stay to go to mail with a passport or other document that certifies your identity, and pick up the ordered goods.

But note that take advantage mobile application You can only in the case of the presence of a track number, since tracking is impossible without it.

If there is no track number

Sometimes after sending an order on the page, the tracking number is not displayed. This may happen for several reasons:

• the seller forgot to specify it;
• the seller did not arrange this service.

If the party sending you the goods does not specify the track number, try contact her. Perhaps a person simply forgot to enter the necessary numbers and letters.

Sometimes sellers do not form track numbers, as they need to pay for it. In the case when the cost of the order is small, the service will be at a loss. But if you do not have a tracking number, you should not be upset, the package will still be delivered.

When the product comes to the mail, you will come a written notice. The postmen is usually thrown into the mailbox, so carefully review its contents. Do not rush to throw out advertising, since you can throw off with it and notification.

After a written notice came from mail, you can take a passport and go for the package to the department. Please note that when tracking the item along the track number and receiving alert for delivery to the place of delivery, you can not wait for the mail notification to go after the package. The main thing, do not forget the documents certifying your identity.

If you are thinking how to find out when you come to an aliexpress if there is no track number, keep in mind that delivery is carried out on time from 15 to 60 days. After two weeks after sending the order, you carefully view the contents of the mailbox.

If it seems to you that the goods do not come for a long time, go to the mail and check if the order did not come. Sometimes the notification can be lost because it is on a small inconspicuous paper leave. You need to find out about the parcel in the separation, the zip index of which you indicated during registration.

P.S. Friends, making purchases in online stores, be sure to use. As they say, saved - it earned!

That I want to say goodbye to you, all successful purchases!

So as not to be mistaken in approximate terms Delivery of the parcel, you should know what one or another status means. On this page, we will consider in detail all possible statuses so that you do not have difficulty when determining the location of the parcel.

Postal statuses when tracking shipments from abroad

Reception.

This status implies that the sender filled all the necessary forms, including the CN22 or CN23 form (Customs Declaration), and the parcel is adopted by an employee of a postal or courier service. Simultaneously with the receipt of departure is assigned an identification number for which in the future tracking takes place.

Arrival in MMPO.

MMPO - place of international postal exchange. At this stage, the parcel passes customs control and registration. After that, service staff prepare grouped international departure.

Export.

One of the longest periods in delivery mailings. This is due to the fact that sending a partially loaded aircraft is unprofitable, so you have to wait until a sufficient number of parcels go to one country will be checked.

In addition, to optimize logistics processes, departures can deliver transit through other countries, and this also delays the delivery time.

It is impossible to call the exact duration of staying parcels in export. But on average it ranges from two weeks to one and a half months. Moreover, on the eve of the holidays, this period may additionally increase. But if more than two months have passed since receipt of the status of exports, and no changes should be applied to postal serviceserving delivery, with a deposit search.

Import.

This status is assigned to sending in the Russian AOPP (aviation department of mail transportation), where it falls from the board of the aircraft. Here, the passage service regulation is weighed, check the integrity of the packaging, scan the barcode to find out the place of departure, fix the flight number, determine which MMPO should send the parcel. The term of finding international departure to AOPP depends on the degree of workload of the department and its employees, but on average it is 1-2 days.

Transferred customs.

After sorting the parcels are sent to the customs inspection, where they pass through the X-ray scanner. In the event that customs officers have suspicions about the illegal transportation of prohibited substances or items, the departure is opened and inspecting in the presence of an inspector and the responsible operator. After that (if the fact of the transportation of prohibited goods was not confirmed) the parcel is reappearing again, attach an inspection act and sent along the path.

Detained customs.

This status is optional. It is assigned to sending only in cases where customs officers reveal weight exceeding the permissible norm, the cost of more than 1000 euros and other disorders. In this case, the recipient will have to pay additional duties. If there are no violations of customs legislation, the parcel passes this status.

Customs clearance completed.

After receiving this status, the parcel is again transmitted to the place of international postal exchange, where it is processed by the department staff. In some cases, this status can be replaced by "left MMP".

Arrived in sorting Center.

From MMPO, the departure comes to sorting. Postage sorting centers are in all major cities. As a rule, the parcel is sent to the nearest to MMPO center, where employees of the logistics service are developing the optimal delivery route to the issue point.

Leave the sorting center.

This status means that the parcel went on the delivery route. The time that is required for its arrival to the recipient depends on several factors, in their number of transportation, the capital's remoteness, etc.

Sorting centers of Russian Post are in all major cities.

Arrived in the sorting center of N.

Upon arrival in the city of the recipient, the parcel is delivered to the local sorting center. From here, the cargo is distributed by post offices or other items of issuing orders. The speed of delivery is influenced: transportation of transport, weather conditions, distance. For example, delivery in the city takes no more than 1-2 days, and the departure area can be delivered about a week.

Came to the place of delivery.

After the arrival of the departure to the nearest post office he is assigned this status. Further, mail employees are required to write a notice and deliver it to the addressee within 1-2 days. In fact, this period may be tightened a little, so it is better to use the tracking service "My Parcel". As soon as you saw the status "arrived at the place of delivery," you can go to the post office. It is not necessary to wait for notifications, since mail employees are required to send a departure by the identification code (tracking number). Upon receipt, with you, you need to have a passport.

Delivery to the addressee.

This status is assigned to the parcel after receiving it to the addressee and means the end of the path.

Internal Russian departures are assigned the same statuses, with the exception of those relating to the customs stage and MMPO. Therefore, information will be useful and those who make purchases in russian online stores Or expects parcel from close people living in another city or region.

Now you know the interpretation of each status and you can not only determine the actual location of the parcel, but also approximately calculate the delivery time.

Despite the fact that sending purchases by mail has long been standard method Delivery, nevertheless, it is not devoid of numerous flaws. It often happens that at one of the stages of processing your package there are various kinds of problems. This happens for several reasons:

What if the delivery delay happened? Where and how to handle? Is there any hope all the same get your order? We tried all these questions to answer in the form of specific practical recommendations that will help you schedule an action plan.

The application should indicate that the parcel you have not received - "Departure (translation) has not arrived." Fill out all fields up to the terminal talon line. Example of filling.

With an invoice, printed statement and passport contact your post office. The head of the department or an authorized employee must fill out the tear-off coupon, separate it from the rest of the application and give you.

According to the postal rules, your application must be answered in writing within 60 days, but it is better to find out the results on the phone in a week or two after the filing. In most cases, such a statement initiates a strengthened search for your parcel, and it begins to move faster. The written response, as a rule, comes after delivery of the parcel with such general meaningThat everything is delivered, and the mail fulfilled its obligations.

Package stuck at the import stage

The scheme of action if the parcel entered the territory of Russia, but on for a long time Frozen at the import stage, completely repeats the sequence of actions from the previous part.

If the parcel was lost finally, it happened in Russia, then the Russian Post will have to pay a small compensation (the sender by agreement may refuse her in your favor). According to the rules, this should occur on a 10-day term after official recognition of the loss. If this did not happen, then you need to write in 2 exeplers demanding the payment of compensation.

Approximate application text.

FSUE "Russian Post"
from __________
your address ___________
your phone number ________

Claim

«___» __________ 20__ g. I took advantage of the services of FSUE "Mail of Russia" for shipment international departures. The parcel is sent from the post office at: ___________________. Cost of sending ___________________, Departure number ______________. In Russia, the parcel arrived "___" __________ 20__
Services were not fully provided (violation of the delivery time). My parcel is more ______________ days in _________ (specify the last item where the parcel was fixed along the track number) and not and not delivered to me so far. The specified is confirmed by reference to the tracking of mails https://pochta.ru/. As of today, the status of departure: ________
(Print and attach a screenshot of the parcel path along the track number)
The following losses are caused to me:
shipping cost _________________;
Parcel cost ________________.
In this regard, demanding the time-established period to consider and respond to my claim, find and give me the parcel or pay compensation.
Yours faithfully, ______________
«___» __________ 20__

With these documents again, make a visit to your post office and give them to the boss. On one of the instances of the application, you must put a mark on registration of the claim and pick it up.

In order for your statement to be exactly not lost, electronic copy This statement can be sent to electronic address Russian Post to work with customer applications: [Email Protected]

If for a long time response from Russian Post has not been done, then you can connect to solving the problem of Roskomnadzor. To appeal to this state body, you can use an online form, where in the subject of the appeal to select "Provision of communication services (Internet, mobile connection, Mail, Telegraph, TV, Radio, etc.). "

An example of filling out this form.

As a place of consideration, Moscow and the Moscow region should be chosen. As a way to answer, it is better to choose a written form - so you will have an official document that is useful if you want to apply to the court. If not, just select an email reply.

Must be approximately so.

Claim

02/11/2015 From China to me, ________________, registered international postal departure was sent (hereinafter - MPO) with the tracking number RO946250 *** CN.
02/14/2015 Departure of RO946250 *** CN left the territory of China and sent to the territory Russian Federation.
As of March 14, 2015, the departure of the RO946250 *** CN is registered in the territory of the Russian Federation at the Import stage.
As of 14.04.2015, the departure of the RO946250 *** CN is not handed me.
Taking into account the non-compliance with the delivery period of MPO RO946250 *** CN, carried out by FSUE "Mail of Russia" and based on the above, guided by Art. 12 Federal Law dated May 2, 2006 N 59-FZ "On the procedure for considering the appeals of citizens of the Russian Federation",

1. To establish the cause of the delay of MPO RO946250 *** CN in the Russian Federation.
2. To oblige FSUE "Mail of Russia" to carry out the actions on the search for MPO RO946250 *** CN and send the official written response about the results into my address.
3. In case of loss of MPO RO946250 *** CN, make full payment of compensation in the manner prescribed by law.

Similar appeals are sometimes miraculously act on acceleration. During the large border in the post office in 2013, mass complaints of citizens along a similar pattern forced the management of the Russian Post to significantly speed up the process of passing correspondence.

Package is stuck at the stage of customs clearance

If your parcel is stuck at the customs check stage, and you do not get any notifications from this service, then it's time to apply to the customs authorities for finding out the fate of the parcel. It is necessary to contact customs even if the parcel is there more than 1st day, since this is a normative term of passage customs clearance.

You can also contact customs authorities through the online form. An example of filling the fields.

Approximately next.

My registered package from China with a track code RO946250 *** CN enrolled on customs 12.02.2015 and "Russian Post" is not transmitted for more than __ working days.
This period exceeds the adopted standards for customs inspection of MPOs.

ask
1. Specify the cause of the delay.
2. Give explanations about the violation of the timing of processing and checking MPO.
3. Give me information about the actual location of my departure.
4. Explain the procedure for the actions required from me.

To return the money.

We wish you never to lose your parcels and always get them on time!