The goods in the sending from Iherb is damaged or spoiled. How to return money to the card when refusing to order in IHERB If Aherb canceled part of the order

If in your package from iHerb some the goods were damaged or spoiled, Perform the action in this article. And you will be returned for this product money. And if he inflicted damage to other goods or in general, they will compete and everything else too.

Go to section "Orders" Your account at Iherb. Opposite the order in which a non-crediting product came, click on the button. "Reimbursement of money / refund".

Keep in mind that the "Reimbursement of Money / Return" button appears within a few days from the time of the order transition to the status "delivered", and not immediately.

Next you can specify just "Product is damaged"But it is still better to choose the most appropriate option - so that Aiherb is better informed and take into account your situation in your packaging and sending this product.

Optionally, but still it is better to attach a photograph of damage or evidence of the corruption of goods. In principle, when earlier, such situations were dealt with IHerb support, they were solved without a photo.

If all products are damaged In the send parcel, then in the Clarification step, the problem in the drop-down menu select the corresponding item.

You can also clarify that the order was damaged due to the spilled goods, and indicate what exactly.

Notify whether there were problems with packaging. In general, describe the situation in more detail. Again, the photo though optionally, but still preferably. Also choose what you are more convenient: full reimbursement or repeat order.

Next click the button "Ready" And the application is sent to processing. Processing can be either automatic and instantaneous - for example, if the damaged product is inexpensive, and then you will see such a message:

Either take several days and demand the participation of an employee in some other cases.

When successfully reviewing the application, Iherb returns money for damaged or spoiled goods to the card with which you paid the order, or on a kiwi wallet, Yandex-money or PayPal account if the payment was made from them. Either form and sends the order again, if he has become unreasonable and you have chosen this option for compensation. You do not need to return to Iherb to Iherb - just throw out.

In principle, the application can be made independently, but through. They will not refuse, but in the future they will ask you to do it through my personal account.

My examples of refund for damaged goods

For the completeness of information, I will tell about a couple of cases from my experience. This will help you understand that even with small damages or shortcomings in the state of the goods, you have the right to count on reimbursement of its value.

Once I encountered the fact that the cannon with sunflower protein turned out to be an insulating gasket (such that under the lid), and, accordingly, the tightness was broken.

Naturally, in such a state, the product could already be spoiled, use it undesirable. They returned money, or rather, I paid for the order.

Another case is more interesting. I ordered a whole set of spices from the brand SIMPLY Organic. Everyone came to full health, despite the glass container, but the paprika somewhere, apparently, a metal cover was lost in the warehouse. At the same time, the protective gasket was on the spot, the plastic cover with holes, too, so the goods itself is in perfect order. I asked Aherherb if they could send me a lid. 🙂 Well, of course, can not. Just returned money, although I was not going to request compensation in this case, because it began to use this paprika. By the way, very good! After a few months of staying without a lid, the aroma is still in place, taste too. 🙂

Iherb Internet playground is an American shopping "Monster" for the sale of natural goods for health and beauty - in recent years has acquired such popularity as it would seem need to be studied by fans and neophytes along and across. However, even when communicating with such a famous store, issues and difficulties arise from time to time.

The full guide to ordering at IHERB We tried to give in our review, here we also compiled a list of the most common questions arising from working with the Internet playground, and tried as short as possible, but to answer them in detail.

About products, prices and discounts

1. Why are Iherb such low prices?

The site sells goods directly from manufacturers - both small "home" companies engaged in the production of natural products on family recipes and large firms. Actually, the owner of the Internet playground is one of major producers Vitamins and natural biodeadows in the United States - NOW Foods, which sells products (both its own and collaborating brands) in fact by wholesale value. The lack of VAT (VAT) plays the price reduction.

2. Goods with a big discount: Do I need to fear that it is overdue?

Iherb is extremely preferable to the quality of the products sold and, if there are lining and the buyer receives goods with an expired or expiring shelf life, then you will be readily returned for it. But such situations are extremely rare. Indeed, sometimes promotional prices for goods are due to the fact that the so-called approach. Expiration Date (time of expiration time) Goods. However, in this case, the store estimates the delivery time, based on the country in which the buyer is located, and warns that a specific product must be used faster.

However, as all the bona fide producers presented at iHerb brands "draw" expiration date with some reserve, so the expiring shelf life is not a reason for concern.

3. Where can I find the most profitable deals with maximum discounts?

6. Why can't I get a discount for the first order?

To obtain a discount, the fulfillment of two mandatory conditions:

• Your delivery address should be used for the first time. If the members of your family or other people living with you have already specified this address, you cannot receive a discount;
• Your payment card should also be used for purchases on the store for the first time. If another IHERB user has already paid, you will not receive a discount.

7. Where is the 5% discount when you buy $ 40?

From January 21, 2016, Iherb changed the policy of discounts: the usual discount of 5% replaced the so-called "loyalty bonus", according to which for each next order you receive a discount of 10% of the amount of the previous order. This bonus must be used for two months, otherwise it burns.

8. When do stocks end in our time?

The time difference with Moscow - 11 hours, with Kiev - 12. That is, if the action is valid until 10 am on Pacific Standard Time, then in terms of Moscow time it ends at 21:00, and at Kiev - at 22:00. Time until the end of current stocks count the clock in the header of the site.

On payment and referral system

9. What is a "referral code"?

Translated from the English word REFERRAL means "reference". The referral code is the individual code of the referral program, encrypted in the iHerb link, according to which this member offers to go to the site to his friends and acquaintances.

Referral (one who took advantage of the code) receives a $ 5 discount to his first order, and the referrer (the one who owns the code) is a certain percentage of the value of all referral orders.

10. How much can I earn, giving someone my own referral code?

11. Where can I find out my reference code?

In your account, on the Bonuses tab.

Your personal referral code consisting of three letters and three digits is highlighted in bold.

12. How to find out how much I earned using a referral system?

Everything is there in the same place - on the Bonuses tab. In addition, here you will find information on how many people used your code, as well as a detailed layout of the money movement: how much money came from your referrals; how much is available to use; How much is credited, but not yet available (money is charged immediately, as the order is made, but they become available only in a month); How much have you already spent on your own orders, etc.

Taking into account! After 180 days unused referral money "burn out"!

13. How can I get earned money?

There are two options for using earned funds.

Option 1. The amount available in the remuneration can be automatically deducted from the amount of your order. By referral money, you can pay at least the whole order entirely - excluding a shipment fee.

Option 2. If you have accumulated a sum above $ 300 in the remuneration, you can get it in the form of a check, which will then need to be cash in a bank. Iherb check sends usual mail. Unfortunately, if this letter is lost, it will not be possible to restore the check. It is canceled and funds will be returned to the balance. A new check will have to wait.

14. What payment card to me to use to pay orders?

Any payment card that is suitable for payment on the network. There are no special requirements here.

15. What currencies are funds are written off?

Payment for orders is written off in US dollars, regardless of the currency selected for display. The conversion rate depends on your bank.

16. Is it possible to pay an order for IHERB through the PayPal system?

No, payment via PayPal, or any other way different from the payment card is not available.

17. Why is it considered that iHerb is the cheapest? There is still Vitacost.com, Amazon.com, eBay.com.

None of the listed sites provides free international delivery, which is not at all cheaply. Given this factor on this moment Iherb has no competitors.

About delivery

18. Why is it not available to me any of the types of delivery?

Each type of delivery has its own weight and cost limits. You can familiarize yourself with them, carefully reading the text next to the specific type of delivery. Make sure your order matches these restrictions.

19. Carefully selected products by weight, so as not to go beyond free shipping, but the final weight was higher than I expected. Why?

Weight when sending an order can indeed be higher than the total actual weight of the inbound products. The fact is that the final weight includes not only the goods, but also a common packaging box with materials that protect its contents from damage.

As a rule, a higher weight when administration occurs from:

• Liquid goods;
• Goods in glass containers;
• Goods with large sizes for which bulk packaging boxes are required;
• Goods that need special storage conditions - for example, depart with ice.

20. How to make the basket as much as possible to send?

It happens that everything that I wanted to make a small "gap" to the maximum weight remained in the basket. So that the place does not disappear in vain, it can be filled with some kind of trifle. If a suitable little thing is in your Vish List - well; If not - we will look for. To do this, it is enough to enter into the search by the site, which remained free in the basket - for example, 0.18 LBS (numeric value Introduces MUST with a point, and not with a comma!) And the search will give you all products with this weight.

21. Why, when I reducing the cost of the order, the shipping cost increases?

Often DHL and other commercial carriers calculate the cost of their services based on the weight and value of the transported cargo. If your parcel is more than a certain limit, the transport company can offer you a Justice - reduced shipping cost. If the limit is not achieved, the delivery will cost you in a regular price. You can get acquainted with the proposals from the carriers by reading the information next to each specific type of delivery.

22. How long does the parcel go?

If you used the services of DHL and other commercial carriers presented on Iherb.com, then the delivery time can be minimal - on average, 5-7 days. If we are talking About the delivery of Airmail, then to regional centers Russian Federation And Ukraine parcels day from 2 weeks to 2 months. Most often - in 2-3 weeks.

23. I paid for the purchase for almost two months ago, but it still did not come. What to do?

Remember: Iherb.com itself lays a time to two months for delivery. Especially often delay sin the parcel, whose delivery fell on holidays, when the mail is traditionally loaded, - New Year, May holidays, the periods of the grandiose sale of the type of black friday, etc.

However, two months are also not the limit. If you used the free shipping service, then on the territory of your country the parcel will move by the public postal service, which, unfortunately, does not always stand the time.

24. How to track my parcel?

When your order is shipped, in your personal Cabinet Opposite this order, a tracking number will appear - for example, Re1234543221Se. With it, using trackers, you can track the location of your parcel. Note: As a rule, the departure starts to be monitored not immediately, but a few days later - after the parcel goes into the transit point, in Sweden's mail.

If you used the services of free airmail shipping, then tracking, unfortunately, will be unavailable.

25. For more than two months from the moment of order, but my parcel did not come. What to do?

According to statistics, the parcels with Iherb are extremely rare. However, if you still were not lucky and it was your package that got into the number of "Losses", do not despair. The store compensates for the cost of lost shipments having a tracking function. But even if your parcel did not have track numbers, you can contact the Russian-language chat support on the site - often cases when, after such appeals, Iherb.com pays compensation and for the unknown "loss".

26. The parcel came in a damaged form, with a scattered, broken, broken product. What to do?

For damaged departures, the store returns money (although in lately There are refusals because of the frequent cases of fraudulent actions by dishonest buyers). To get compensation, contact the Russian-language support service by writing a letter to the address [Email Protected] . Photos are better not to attach to the letter, but to pre-fill on some photo server and insert into the text in the form of links.

27. What if the parcel came, which I considered lost and for which I have already received compensation?

There are two options here.

Option 1: Just do not take the parcel from mail. In this case, after the expiration of the storage period, it will be sent back to the sender.

Option 2.: You can get a parcel, and then write about it to the store, expressing readiness to pay it again. So it will be honest.

28. Are there any shares on delivery?

The iHerb store offers free shipping on an ongoing basis, limited only by weight and cost of order. Express express is periodically available - DHL delivery when at a fixed value of $ 8 can be sent almost any order by weight. However, notifications about the start of this promotion are not sent, it is necessary to check whether such delivery is available manually.

Shopping at iHerb.

29. What to buy on Iherb?

The choice of goods The case is purely personal, however, that would be guaranteed to remain satisfied with the purchase worth using collective experience in the "Bestsellers" section or the most popular products. In short, we told about them in the article "What to buy on Iherb? Only the best!". Also, you can learn a lot of information from reports on purchases on our website.

30. Is it safe to buy food?

Most likely even safer than in the traditional supermarket to which you are accustomed. In the United States, the supervisory function is performed by the Department of the Ministry of Health with the FDA abbreviation ( Sanitary supervision control of food quality and medicines). Legislation in this area is very strict. Therefore, buy without regard. There are no random products on iHerb.

If there has been a lot of time from the moment of order, and the parcel with IHerb has not yet come, it means that you have likely chosen when ordering an order (Global Mail by DHL, or "ordinary airmail", as it used to be called). And Russian Post is either slowly lucky by your parcel, or already "lost" her - I also had it.

What to do? Wait 3 months from the date of sending the parcel, since the term of the term in this type of delivery of iHerb is indicated in 12 weeks. If the parcel does not come during this time, contact support, and, most likely, you will be returned to moneyAnd even return the shipping cost.

In your account on the iHerb website go to the section "Orders". There, near the order, which did not come, click on the button "Reimbursement of money / refund"if it is available.

In the drop-down menu, specify that the problem arose with all goods order. And in the following drop-down menu, select the item "Lost orders and requests".

Specify your data. Order number and the subject of the letter will be automatically pressed. In field "Message" Describe the situation, then click "Send".

If the "Removing Money / Return" buttons at the order is not, then write to the Email of the Russian IHerB Support Service - [Email Protected].

How fast such situations are solved, I do not know, but most importantly, they are solved.

Earlier, Iherb did not compensate for the cost of the "lost" mail of Russia parcels, and I considered it normal, because Iherb is not to blame. For their part, they fulfilled all obligations. Well, the fact that Russian Post does not work well - where is Aiherb at all?!

So the introduction of such practices is just a huge step towards customers and reason to respect the iHerb even more.

But despite this, I myself will never order and I will not recommend others to choose the delivery of the local postal service from Iherb, but to use only fast and reliable and. Nevertheless, there is, it turns out, the regions in Russia, in which it is hardly the only one available way Get an order from Iherb, without going somewhere for many kilometers. So "Global Mail" is still in demand, and it is good that not rewarded orders are now reimbursed.

Update: It turns out that it happens that reliable Boxberry lose parcels. In this case, it makes sense in Iherb, and in Boxberry. Wait 12 weeks, as in the case of Russian Post, it is not necessary - at the Boksberry the promised delivery time is less. Or in general, write immediately, if suddenly the parcel suspiciously depended on some stage of movement. After the proceedings, in the case of a valid loss, Aiherb form and sends the order again. About the loss of parcels service SPSR did not hear.

I have already for about 4 years old and put on this wonderful online store of ecological products many friends, I have already confused with the bill as many times I answered the same questions. Therefore, I solved all this information to systematize that the next time it does not paint everything in detail, but to save all the time and send the link.

1. What is the way delivery to choose? There are several ways to deliver for international buyers: regular mail, courier delivery and to the point of issuing Boxberry. If your order is not big, weighing up to 2.72 kg and cost up to $ 80, you can choose the delivery of ordinary mail. But if you are not far from you, the Flyache Point Boxberry is, it is worth ordering this type of delivery, as it will be cheaper and faster. For Russia, limits at the moment are such - the parcel should not exceed 5 kg and its value is $ 150.
2. Is it possible to order a parcel weighing more than 5 kg and more expensive 150 $?Sure you may. But in this case, the services of MailForer in the United States should be used, which will provide you with your own address in the States. You will send the parcel to this address. And then the mediator will send you the parcel of Avio or the Sea.
3. Why does Shipping Weight differ from real weight (on the site is indicated in brackets after Dimensions)?Sometimes light products, such as plastic dishes, have big size, and all carriers and transport companies take into account the volume of products when calculating the cost of goods. Therefore, Iherb.com has a high weight often differs from actual weight due to accounting
4. What amount is indicated on the parcel? Is shipping included in it?On the box itself and invoice specified Value (US $), that is, the amount less discount discounts, but not referral (reward), and pay for shipment. That is, the cost of sending this amount is not included.
5. What language and how to write the address? The country of the recipient must write in English. And the rest of the address can be written in Russian. For example, 15006, Russian Federation, Moskow, Mira Str., 37 \\ 168, Volkova Uliya or 15006, Russian Federation, Moscow, ul. World, house 37, square. 168 Volkova Julia
6. Can I send a parcel to another address? Yes, you can. This is done by your MY Account account, in the Address Book tab. You must click on the New Address and fill out all the fields. Do not forget to give a tick near the inscription shipping address at the bottom. And save this address. And then, when creating an order, you will be offered to choose a shipping address. You can choose the shipping address you need.
7. I ordered the package 2 \\ 3 \\ 4 weeks or a month ago, but it's not all and not? What to do?At least check the tracking where there is a parcel at the moment. If the parcel does not sing or does not move, or does not move to you, but at another address, or in general it is already possible to write to the support service, best in the Russian-speaking [Email Protected] , she reacts not always quickly, but always in the case. You can ask a question in the chat, but there already in English judging by my personal experience - The parcels go to Russia 1-3 weeks (my personal record during the new year the parcel went almost 1.5 months.
8. If the parcel never came, will the cost compensate for me? Possesses of parcels at this time happens very rarely. But it also happens that the parcel returns back to Iherb, then you will be commemmed with its full cost or send again. Return of money goes in the same form, as was paid. That is, if the part was paid for money, and the honor of referral points, the return will be produced in the same proportion.
9. One / several products in the parcel broke out / crumbled / proceeded, what to do in this case? Write to Russian-speaking support [Email Protected] If there is an opportunity to attach a photo, usually money for a spoiled product is returned without problems.
10. Are there any restrictions on the frequency of order? There are no restrictions so there, you can order somehow often. But there are customs restrictions in Russia - $ 1,300.00 and 31 kg per month per recipient.
11. Can there be problems with the passage of customs from any goods?

I personally did not come across such that the customs delayed and returned the sender of the parcel with Iherb.com. But heard that before there were cases when stopped parcels with sports nutrition, reveal them for examination, for prohibited ingredients. If you do not want to fool your head with the customs, then after 2-3 weeks the parcel will send back. In your account, see the status of the parcel and if the parcel returned to them, it will stand Returned. You may also receive a letter to the mail that your parcel is back, expect a return money on your account within a few days, the amount is such (as a rule, without shipping costs). And there are products that they cannot send, for example, to Japan. Then they are in the PROHIBITED, JAPAN section.

12. How often is a promotion for free shipping? Rarely, not more often than once every 3-4 months, as a rule, about such generous hesitors, warned in advance by e-mail

1. Can I pay PayPal? No, only referral remuneration and bank card.
2. When paying, it gives an error "Invalid CVV Code Code" Several options are possible: - There is a limit on the daily operations or on the Internet operations that you exceeded (made a lot of different purchases) or the bank introduced restrictions on the operation or introduced the CVV code / blocking the code and did not warn you about it. The second version is technical problem In the bank and he cannot process your payment. In the first two cases, you need to call the bank and open a limit or remove the protection of the CVV code, in the third case, just wait for everything to work by itself
3. What credit cards are accepted when paying for the order? Suitable any international payment cards with CVV code on back side. The most popular and, accordingly, convenient for payment in online stores are Visa and MasterCard cards, but not lower than the level of Visa Classic and MasterCard Standart. The currency in which you will be heading the map is not important. When making payment, the currency will be converted automatically.
4. But, when buying in foreign online stores should not be deducted or returning VAT? (VAT?) Iherb.com does not have this tax, in the fact. There are online stores in America that do not add tax. That is, the price specified on the site is final.
5. Iherb.com writes that the order is not accepted and payment is not produced, because The map is rejected, but at the same time the money from the card went? And what to do in this case? Money is not written off immediately from the card, but only block. In the Internet bank opposite this amount, N \\ A will stand - that is, unpaid authorization. If the store rejected the order, then this money will remain blocked (some time depends on the bank, and then blocking will disappear) that is, the money will not disappear to nowhere.
6. Iherb.com does not accept the map, writes "The Credit Card Is Declined" Possible causes are entered the wrong number, you did not turn off the CVV check or the time you turned off expired, lacks funds, the bank is offline and conducts operation. Sometimes it helps to log out on the new and re-enter the maps data
7. After payment of the first order came, the main topic of which is the following: "We Need You to Give US Your Credit Card Authorization Code for Your Iherb Transaction. WHEN YOU PLACED YOUR ORDER WE AUTHORIZED YOUR Card to Make Sure Your Funds Were Available, Your Card Have Not Been Charged and Will Not Be Charged Until Your Order Is Shipped. They also write that I should contact the bank and ask them this very code. You need to call your bank and ask them this very code. For security reasons, they suddenly happen, forced to do this procedure. This is held one-time.
8. I made an order and suddenly remembered that I have a new card (the number is the same, but the date of action is different) I can not understand where and how to change? There is no inscription from the Change, only Edit, that is, add a conditionally new card with a new date, old to remove.

1. How can I change / update credit cardused for my orders? To change or update your credit card details used for your order, you just need to do the same steps as before when placing an order. When you get to "Confirm Order" page, click on the "Edit" button on the right side of the previously used credit card. Next, you will need to enter credit card data as a new card.
2. I just posted my order, can I make changes to it? You can cancel or change the order while it is in the status "in the process". In this status you can cancel the entire order or change it, deleting one or more items. As soon as the order status becomes "Ready to send", you can not cancel or change your order. To see the status, you need to enter your Iherb account. You will not be able to increase the number of position ordered regardless of the order status. If you want to add additional goods, you will need to cancel the entire order and place a new one with the added goods or to issue new order For new products. To cancel or change order: Make sure you entered your account. If you do not see the number of your orders, click on My Account in the upper right corner or click on "My Orders" located in your account. Click on the "Edit" button opposite each order and follow the instructions.
3. I just posted my order when you remove funds from my card? Funds are debited only when ordering, that is, after processing your order to the transport company and placement of labels on the package. Only then funds will be written off. When you place an order with us, we will only authorize your card to make sure the card is valid for the transaction.
4. Can I use different payment addresses and for delivery? Yes, you can. Many of our clients are asked to deliver orders to the place of their work or a member of their family. When you enter your mailing address, make sure that you have chosen "no" when you are asked if the shipping address is the same as the payment address.
5. Why in the process of placing an order, I do not give me the ability to choose a delivery method? If your order is in total exceeds $ 80, the system will not allow you to choose a way of delivery by mail. For orders worth more than $ 80, you must send your order by courier Boxberry or on delivery to the issue point.

1. How can I change the address email In your account? To change the email address on your account, all you need to do is log in to your account and click on "Personal Information". There you can delete the current email address and enter a new one. Make sure you click on the "Update" button to save the changes. Do not forget to log in using your new email address to accommodate future orders.
2. How can I change the password in my account? Changing the password is very simple. Log in to your account with your current password and click "Change Password", then enter your current password and new password twice. Make sure you click "Update" to save the changes. For future orders you will need to just enter your account using your new password.
3. I forgot my password. How can I get a new one?If you forgot your password, you can get a new email. Just click "More" and select "Enter", then click on the "Forget Password?" At the top of the page. You will need to enter your account email address to get a new password by email within a few minutes.

1. How can I find out when the product will be available? Iherb.com tries to have a "minimum" 2-week stock of each product in stock. Sometimes, when the product suddenly becomes very popular or manufacturing delays occur, it becomes the absence of this product in stock. Most of the goods appear in stock within 2 days. To get a message to your electronic drawer About the presence of the product you are interested in, you must add this product to your list of notifications. To add a product to a list of notifications, you need to log in to your account, then go to the product page that is not available and click "Notify me." If you are interested in something you can ask any question about any products by email: [Email Protected]
2. Can I return the received product? Yes, unrelated goods that were not more than 60 days have been returned to: Iherb Return Desk, 17825 INDIAN STREET, MORENO VALLEY, CALIFORNIA, 92551. Please attach a copy of the packaging sheet or a copy of your order, which you can find in the "Order History" section in your IHerb account. You will be returned the amount that you really paid for the product minus all discounts. Please give us some time to handle the return of your order and money On your card.
3. Can I get a printed catalog of your products? Iherb.com has no printed catalog of products.
4. How can I find out what the products you offer are fresh?Most of the products that are presented on our website have the date of the shelf life (BEST-by Dates), which is available on the product page.
5. How can I find out whether a particular product with my medicine is compatible? Always consult with your doctor before taking any food additives.

1. How to change the referral codeIherb.com. ? Many references that lead from blogs, forums and other sites in the online store built-in Aiherb referral code, which provides you with a discount of up to 10 dollars when designing the first order, and the code owner is 4% of the cost of your order. Editing can take three forms: cleaning cookies; deleting code manually; Replacing the original code to another way of transition by referral link with another code before placeing the order. In these cases, the initially entered code will be rewritten new. To do this, simply follow the link: http://ru.iherb.com?rcode\u003doxe894 (if you want to use my code). If you do not want to use any code at all, or enter some specific code - simply use another browser (for example, instead of Opera use Internet Explorer., and instead Google Chrome. Use Firefox). The browser is easy to download and install in 2-10 minutes.
2. Can buyers living at one address, participate in the program? Not. The iHerB Rewards program is available only for one participant per one address. If it is found that there are several people living in one address using the program, or if one buyer has several accounts, IHerb reserves the right to close all accounts immediately and without notice.
3. Is the term of the bonuses? Yes, the validity of the bonuses is 180 days from the moment they will acquire the status of "affordable" on your account. Considering that bonuses can accrue and expire every day, we recommend checking your account at least once a month. If you earn bonuses in an amount of $ 300 or more at the end of the month, you can get them check or translation.
4. Can I get my bonuses check? Yes. If you earn $ 300 or more bonuses at the end of the month, then you can get them as a check or bank transfer. Bonuses of less than $ 300, will be translated the next month. To receive a check or bank transfer, the following is necessary: \u200b\u200bRequest the payment of bonuses, that is, inform Iherb.com that you want to cash your bonuses, providing an address to process payment. Enter the bonuses account and click on the Summary tab. Scroll down the page down and click on the "Edit Address" link. The request must be sent only once, except if your address has been changed. To stop bonus payments, contact the address [Email Protected] With a request to delete your address from the system. By default, Iherb.com will process the payment of check bonuses.
5. Conclusion rewards by bank transfer. You can choose an option to receive remuneration by bank transfer, which is much faster, especially for international buyers Iherb.com. To obtain a bank transfer, you must provide: Your referral code, your name and surname, bank account number, Swift Bank name (SWIFT), Bank code (important) IBAN (recommended, but not necessary) Note: If your bank works with a bank intermediary (correspondent), please provide the name of this bank and SWIFT code. Send this information at [Email Protected] Please note that a separate board may be charged for payment processing.
6. How much time is required to appear bonuses in my account? Bonuses are ready for use 30 days after ordering your referral. This time is necessary for accounting of canceled orders, return payments, returned goods and other related issues. The period of validity in 180 days begins after the bonuses become available for use. What do you mean "affordable", "waiting", "used" and "canceled" bonuses? Available bonuses - the amount received from completed transactions. Available bonuses can be applied to purchases or cash out in case of accumulation of $ 300 and more at the end of the month. Used bonuses - the amount that has already been used as payment for purchases or was paid by check or translating. Bonuses "Waiting" - the amount obtained as a result of referral transactions and the expected confirmation. The confirmation requires 30 days, after which the bonuses "waiting" are called accessible bonuses. Canceled bonuses - bonuses that were canceled as a result of unfinished orders or their partial or complete compensation, for example, if referral used your code, but canceled some order positions. Your account is adjusted accordingly.
7. What is the scheme for receiving bonuses?The number of bonuses received depends on how long your referral is a buyer in iherb.com. You will earn 6% during the first year of buying your referral, and 2% over the next years. For more more detailed informationPlease visit Bonuses Page Referral Tracking
8. If a new buyer enters the code in the basket, but plays an order a few days later, will the initially entered code act? Yes, the referral code will allow you to get a discount to a new buyer and provide bonuses to the code owner. However, if the buyer makes changes before placing an order, the code owner will not be able to get bonuses.

So, you, reading the reviews about Iherb, made an order, used the Iherb promotion and have already managed to pay for the purchase, as suddenly noticed that they had made a mistake and instead of one position indicated the other. We wanted to take herbal tea, and Iherb vitamins sent to the basket. Yes, the quantity was frightened. You, of course, cancel the order, but the money "has already gone."

It happens like that - your package with tracking code has been lost. And getting to you is not going at all. You are wondering a legitimate issue - where is the money?

Sometimes there may be a failure in the store system, because of which the payment for the order will be charged twice from your card. And again you are interested in the return of IHerb funds.

In case you cancel an order to return the IHERB funds, you can do the following.

Stop worrying. When you pay for the order, money does not go immediately from the card, but remain on it blocked (invisible for you) until you send your package. Since you refused it (canceled the order), the money will remain in place and they will be unlocked through a certain period of time, return. In this case, you can act in two directions:

First. Accelerate the return of IHERB funds by contacting your bank and providing proof of the cancellation of the paid order. You can learn in advance what documents the bank takes as arguments.

Second. You can wait a month, and unclaimed money will be unlocked automatically and will become visible again for you.

If you have lost your order, or violating the timing of its sending, or violations of sending a letter for confirmation of the order, you need to seek explanations in technical support and clarify for what reason it happened. If the sending of a confirmation letter did not occur in the fault of the company, and in fact the company canceled the order, without wringing money from the card, the return of IHERB funds will be carried out in the manner shown above.

If the parcel is not sent on time, consult an explanation to the store and check if it is sent, and if not, look into your personal account, most likely the means remained in place. If this is not the case, the return of IHERB funds will be performed in the above order.

If for your purchase, the system twice wrote the funds, the procedure for the action:

• Make sure that the email address is specified in your data in your database. It is necessary in order to react and respond to your bank emails. If this was not done earlier, make changes and wait a day or two.
• Write to the Iherb client service. Make it in response to a letter confirming your purchase. In the letter, ask to inform you the payment of your purchase - from which card when, in what size, etc.
• Having received about two days, the response with the data, the attachment switches to this letter to your bank. Let's send a letter only from the address that you are specified in the bank questionnaire. Otherwise, you will have to live up the thresholds of representatives of the bank. Be sure to specify which card what is the amount when debited. The bank must answer you within five banking days. Sometimes the question is solved in one working day. Sometimes, depending on the bank and a specific employee, the return of IHERB funds is carried out in one day according to your call. It is incomparably more convenient. In this case, you need to remember and specify the code word. Usually, depending on the bank, funds are returned to the account during the working week, but it is always better to check and ask the relevant question of returning the bank employee.

If your parcel is lost by the company's fault. The return of IHERB funds is performed on the same above, the scheme.